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Aeromexico


3.5 of 5 stars
1,395 Reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico +52-01-800-021-4000 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 350
    Excellent
  • 475
    Very good
  • 303
    Average
  • 123
    Poor
  • 144
    Terrible
Damaged luggage

when we got our luggage it was tear and urinated all my clothes were stinky , there is not a sigh... read more

3 of 5 starsReviewed 1 week ago
Elizabeth T
,
Los Cabos, Mexico
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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1,395 Reviews from our TripAdvisor Community

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1,395 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Dutch first
  • English first
  • French first
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  • Any
English first
Alberton, South Africa
2 reviews
1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

Have to compliment the cabin crew member who was managing business class on 19/09/2016 5-7F. He was so friendly and really made an effort to make the flight as comfortable as possible. Great job.

International Business Class Sao Paulo - Mexico City
Helpful?
Thank Wanda N
Belize
Level Contributor
6 reviews
1 helpful vote
5 of 5 stars Reviewed 1 week ago

I travel a lot and in most cases I would use Aeromexico when traveling on a late time of the morning. It is practical and economical.

Caribbean Economy Cancun - Havana
Helpful?
Thank celcrubri23
Paris, France
1 review
5 of 5 stars Reviewed 1 week ago

I traveled with this airline and it was perfect. "Clase premier" on dreamliner is amazing. And it has lots of destinations

USA Business Class Mexico City - New York City
Review collected in partnership with AeroMexico

Helpful?
Thank alexmejianew
Los Cabos, Mexico
Level Contributor
5 reviews
3 of 5 stars Reviewed 1 week ago

when we got our luggage it was tear and urinated all my clothes were stinky , there is not a sigh of an office to make a report of what happened besides we had few time to look for one since we had another plane to catch. tried to put a report on line but they are asking for a...

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International Economy Havana - Mexico City

Helpful?
Thank Elizabeth T
Level Contributor
3 reviews
3 helpful votes
1 of 5 stars Reviewed 1 week ago

Never ever fly Aeromexico unless you want to be treated bad with worst ever attitude to your concerns. I can't explain how pathetic this airlines could get when it comes to its customers!

International Economy Bogota - San Francisco
Helpful?
1 Thank simi a
loire valley
Level Contributor
16 reviews
8 helpful votes
4 of 5 stars Reviewed 1 week ago

It all went so well: the check in staff at Heathrow were both pleasant and competent; the staff on board were attentive; the economy class seats on the Dreamliner had excellent legroom...and the flights were on time.

International Economy London - San Jose
Helpful?
Thank leopoldoLoireValley
Level Contributor
3 reviews
3 helpful votes
1 of 5 stars Reviewed 1 week ago

I flew from Bogota to San francisco via Mexico city in Sep 2016 and i had checked in my baggage in Bogota. When i collected my baggage in Mexico city i found my suitcase was broke open and my very expensive camera, cash, souvenirs from my trip were all stolen and my complete baggage was in a mess with all...

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International Economy Bogota - San Francisco

Helpful?
2 Thank simi a
San Diego, California
Level Contributor
10 reviews
4 helpful votes
5 of 5 stars Reviewed 1 week ago

It was my first time flying Aeromexico and it was absolutely lovely. The airline staff was very helpful, especially for a gringa like me with terrible broken Spanish at best. And, free drinks!!!

Domestic Economy Tijuana - Cancun
Helpful?
Thank Staceyinsocal
Level Contributor
3 reviews
1 of 5 stars Reviewed 1 week ago via mobile

Is this an airline company or a cartel owned travel agency? One of the worst airline experiences I have ever had. My girlfriend and I stopped in Mexico city before heading back to SF for about half a day. We checked in online, checked our bags early, had our boarding passes ready and went to grab a bite to eat...

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USA Economy Puerto Vallarta - San Francisco

Helpful?
Thank T O
cabo san lucas
2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

They charge for everything, lack of service I don't recommend at all... Never never fly with this airline

Domestic Economy Los Cabos - Mexico City
Helpful?
Thank HRmc L
See travel tips for airlines
“Great personnel they will take care of you.”
 of 5 stars celcrubri23, 16 Sep 2016 | Read review
“Never fly Aeromexico even if they offer you a free business class ticket!!”
 of 5 stars 317simia, 15 Sep 2016 | Read review
“The website doesn't do translation very well, however if you call they speak English if you are having issues.”
 of 5 stars Staceyinsocal, 14 Sep 2016 | Read review
“dont worry everything will beOK”
 of 5 stars cancunfunny08, 7 Sep 2016 | Read review
“don't book this airline”
 of 5 stars dbldimond7, 4 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

211 photos of this airline

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