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3.5 of 5 bubbles
2,101 Reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico +52-01-800-021-4000 Website
Rating summary
  • 3.5 of 5 bubbles
    3.5 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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2,101 Reviews from our TripAdvisor Community

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2,101 reviews from our community

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Showing 585: English reviews
Bangkok, Thailand
Level Contributor
28 reviews
9 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

I was kind of shying away from AeroMexico because I had never flown them before and did not know what to expect. The planes are new and clean. I upgraded at the airport from economy to First Class for only $150 (overnight flight). Was a little disappointed with their 1st Class, as I was thinking it would have a seat...

Mexico Business Class Boston - Merida

Thank buddymaine_13
Level Contributor
3 reviews
1 helpful vote
2 of 5 bubbles Reviewed yesterday NEW

I had a connecting flight from Mexico City to Toronto Canada to land in Toronto on Wednesday at 7AM, when approaching and flying over Toronto noticed we didnt attempt a landing, and then they made an announcement saying we are not landing in Toronto we will be landing in Montreal because YYZ was closed and not taking in arrival planes....

Canada Economy Mexico City - Toronto

Thank Ryan A
North Miami Beach, Florida
Level Contributor
371 reviews
338 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

My first time flying with Aeromexico and wanted to share my experience, flight was delayed but when boarding personnel were efficient and made it easy. Flight attendants were lovely, but I must say that for business class no menus were provided for food options, food was just ok they can improve it as well as inflight entertainment.

International Business Class Buenos Aires - Mexico City
Thank BeatrizG2
Level Contributor
16 reviews
4 of 5 bubbles Reviewed 3 days ago NEW

Decent flight. With in-flight entertainment, friendly crew. IT was smooth ride from check-in to baggage claim

Mexico Economy Miami - Cancun
Thank saurabhkumar2008
Railay Beach, Thailand
Level Contributor
6 reviews
2 of 5 bubbles Reviewed 3 days ago NEW

This is by far the worst airline I've ever flown with. Service is terrible; stupidly long lines at check in, terrible lack of communication when the flight was delayed and the smallest amount of legroom and seat-space I've ever seen (and I'm only 5'6" and 125 lbs!) You get what you pay for and I won't fly Aeromexico again, cheap...

Mexico Economy San Francisco - Cancun

Thank 97kris
Level Contributor
3 reviews
4 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

This was my first time on AeroMexico and I have to say it was very good. On time, clean aircraft, polite and helpful staff. I would definitely fly them again.

USA Economy Mexico City - Los Angeles
Review collected in partnership with AeroMexico

Thank WorldTravellerPlus15
Level Contributor
17 reviews
11 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

Very efficient, the flight ran on time from Biston. Leg room was tight and the seats were closely packed. The stewardesses looked lovely and very polished. The service was friendly and they were welcoming. Mexico airport was not the best experience when we arrived at 4am on 13th Feb Monday the smell as we were landing was so overwhelming, pure...

Mexico Economy Boston - Puerto Vallarta

Thank Jackie1212Boston
Chilliwack, Canada
Level Contributor
343 reviews
185 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW

Not our first flight, and not our last. Flew this leg home after a month and upon arrival was welcome with a friendly smile. We initially had some trouble checking in on-line so contact via phone and the person, whose name I did not get, really didn't want to help. So upon checking in at Cancun, this person mentioned above,...

Canada Economy Cancun - Vancouver

Thank CookyM-G
Level Contributor
8 reviews
6 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

We found an awesome price to Cancun from New York and decided to buy these tickets. After reading reviews on here I was definitely regretting not spending a little extra to fly Delta or United. Wow was I wrong! Aeromexico is a million times better than those major airlines! Super nice and friendly, quick check in, and free movies and...

Mexico Economy New York City - Cancun

2 Thank Dan J
Dallas, Texas
Level Contributor
132 reviews
31 helpful votes
5 of 5 bubbles Reviewed 1 week ago

Flew a charter with funjet... Was treated well, and would love to fly with them again. There were drinks, snacks etc....

Mexico Economy Dallas - Cancun
1 Thank MJM676
See travel tips for airlines
“Give yourself plenty of time as they can be a little slower and more laid back.”
 of 5 bubbles Jackie1212Boston, 20 Feb 2017 | Read review
“The tip to those the best flight is to avoid Aeromexico at all costs”
 of 5 bubbles EddieB11201, 12 Feb 2017 | Read review
“Wear comfortable walking shoes and pack snacks for delays”
 of 5 bubbles Twiceis2964, 12 Feb 2017 | Read review
“Avoid layovers from Merida. 1 direct flight a day. Use website to reserve, put boarding pass on your cell.”
 of 5 bubbles haiku864, 11 Feb 2017 | Read review
“plan ahead you will know the deals are there one gets what they pay for”
 of 5 bubbles waytowayne, 3 Feb 2017 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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