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Aeromexico


3.5 of 5 stars
501 Reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico +52-01-800-021-4000 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 144
    Excellent
  • 150
    Very good
  • 98
    Average
  • 42
    Poor
  • 67
    Terrible
Awesome airline

Loooved my flight to Mex City. It was in a Dreamliner. Lots of leg room, own little TV, good food... read more

5 of 5 starsReviewed 2 days ago
CA B
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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501 Reviews from our TripAdvisor Community

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501 reviews from our community

Date | Rating
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English first
Level Contributor
9 reviews
5 of 5 stars Reviewed 2 days ago NEW

Loooved my flight to Mex City. It was in a Dreamliner. Lots of leg room, own little TV, good food, lots of choices for drinks (came by a few times), very lovely and helpful staff, clean plan. Overall one of the best flights I have taken.

Mexico Economy Los Angeles - Mexico City
Helpful?
Thank CA B
Ruston, Louisiana
Level Contributor
6 reviews
5 of 5 stars Reviewed 6 days ago NEW

This was my first time flying AeroMexico and it was amazing. Employees were so nice and service was exceptional. Way better than the "big" airlines. I will definitely be flying with them again. Only thing I didn't like was the late flight time leaving New Orleans Also, I paid for the upgrade for bags and legroom. It wasn't much but...

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Mexico Economy New Orleans - Cancun

Helpful?
Thank JennGiddens
Florida
Level Contributor
9 reviews
9 helpful votes
5 of 5 stars Reviewed 1 week ago

In the past we used Continental, and then United but since United and other airlines have made it nearly impossible to get to your destination on the same day, we decided to try Aeromexico. It was our first time bringing our pet with us "Rocky" our little cavalier king charles, and we were worried about the trip but when I...

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Mexico Economy Orlando - Manzanillo

Helpful?
Thank OfeFlorida
Chandler, Arizona
1 review
1 of 5 stars Reviewed 1 week ago via mobile

Our entire vacation was ruined because of the fraudulent practices of Aeromexico. We booked our flights months ago and they changed the itinerary two other times. We ended up getting a final and set itinerary several weeks ago. When we got to the check-in counter (2 hours prior to flight departure) they gave my boyfriend his boarding pass and told...

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Domestic Economy Tijuana - Cancun

Helpful?
Thank Chelsbd07
Lima, Peru
Level Contributor
33 reviews
9 helpful votes
2 of 5 stars Reviewed 1 week ago

What a disappointing experience. In flight service was pathetic. Seats in business class are out of date. Food terrible and the service the worst. Never again. LATAM is the only way to go!

International Business Class Lima - Puerto Vallarta
Helpful?
Thank Fritz M
Level Contributor
8 reviews
3 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice smooth fligh. Very comfortable. Friendly staff. Overall a pleasant experience. On the return flight it is a bit tricky to find where to check in, as it goes through airfrance.

International Economy Mexico City - Paris
Helpful?
Thank Timt1958
Guadalajara, Mexico
Level Contributor
48 reviews
10 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I missed my flight because apparently I was supposed to be there two hours earlier instead of one, i had no luggage to document and 45 min to get to boarding door but still they did not give me Mt boarding pass (truth is they oversell tickets) so fine, it could have been blamed in me, but then in a...

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Domestic Economy Guadalajara - Monterrey

Helpful?
Thank Scarlett C
1 review
1 of 5 stars Reviewed 2 weeks ago

After waiting on check-in line for 5hrs with a one year old baby! We didn't make to our plane due to overbooking! We had to wait another night to get on another flight, and were offered a round trip voucher cashable within a year. Sounds ok right? Well I've been trying to use this ticket and fly for weeks! I...

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USA Economy Mexico City - Los Angeles

Helpful?
Thank Cristina Z
Level Contributor
19 reviews
7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Flew first class from Mexico city to Chicago. It was such a delightful trip. Overall it was similar to domestic united first (hard product). The seat, however, has foot rest, and that was a huge plus. The seat also has decent recline and good IFE. The movie collection was really good. The food was very tasty and the attendant professional...

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USA Business Class Mexico City - Chicago

Helpful?
Thank Ruizhi L
Level Contributor
19 reviews
7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First time flying domestic in Mexico and didn't know what to expect. We got first row economy and the flight was a pleasant journey. Flight attendants were friendly and spoke decent English (note that I do not speak any Spanish). Overall service level was a bit better than US airlines.

Domestic Economy Monterrey - Mexico City
Helpful?
Thank Ruizhi L
See travel tips for airlines
“Just make sure that you ask all of the right questions that pertains to your specific needs, and be there on time.”
 of 5 stars OfeFlorida, 20 Jul 2016 | Read review
“They will overbook. You will not be satisfied if offered a make-up flight.”
 of 5 stars cristinaz879, 14 Jul 2016 | Read review
“Don't travel with it!”
 of 5 stars 609deyanirac, 10 Jul 2016 | Read review
“Book early and grab the exit row that doesn't cost extra.”
 of 5 stars michaelaD9973GH, 22 Jun 2016 | Read review
“Aeromexico have really good prices if you buy your ticket like 3 months before.”
 of 5 stars aliuskav, 21 Jun 2016 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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