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Aeromexico


3.5 of 5 stars
1,301 Reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico +52-01-800-021-4000 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 324
    Excellent
  • 448
    Very good
  • 284
    Average
  • 116
    Poor
  • 129
    Terrible
First time AM a positive experience

I am airline staff for a US carrier and impressed with AM . I like how they have signs and you line... read more

4 of 5 starsReviewed 1 week ago
lsavaresse
,
Tucson, Arizona
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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1,301 Reviews from our TripAdvisor Community

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1,301 reviews from our community

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English first
Toronto, Canada
Level Contributor
25 reviews
54 helpful votes
5 of 5 stars Reviewed 1 week ago

Easily the best airline in North America right now, hands down. The HR departments in the satellite locations are incredible. Both flights I was the trouble, and both flights they came up with intuitive and ingenious solutions for my problems. They even came up with a new wrapping system for my foam mattress that was definitely needed for my hip....

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International Economy Toronto - Medellin

Helpful?
2 Thank w0rldwise__traveller
Merrick, New York
2 reviews
1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Horrible customer service! Oversold the flight and left many stranded due to being overbooked although we had confirmed seats! Will never fly them again.

Mexico Economy New York City - Cancun
Helpful?
Thank PJ4597
Oakland
Level Contributor
64 reviews
29 helpful votes
1 of 5 stars Reviewed 1 week ago

We were very excited when Aeromexico gave us the option to upgrade from economy to business. It was a night flight and 5 hours, so we decided it was worth the extra $150 each of the family .... Yes, there is the advantage of a free extra bag, the tsa security check and bigger more comfortable seats. But don't let...

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USA Business Class Mexico City - San Francisco

Helpful?
Thank mariedda
Tucson, Arizona
Level Contributor
3 reviews
3 helpful votes
4 of 5 stars Reviewed 1 week ago

I am airline staff for a US carrier and impressed with AM . I like how they have signs and you line up behind your group number to board .. not like our gate chaos with announcing groups . MEX has excellent customer service desk . Flew domestic 3 hr flt and got lucky on return in flt entertainment with...

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Domestic Economy Hermosillo - Mexico City

Helpful?
3 Thank lsavaresse
1 of 5 stars Reviewed 1 week ago

I had a terrible experience purchasing from Aeromexico. I bought two tickets using their web portal. Both times a few extras were listed. I paid close attention to make sure that I was not clicking on any of them, or to see if they had been pre-selected. A box to unselect was not clearly available, and I continued with my...

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Domestic Economy Mexico City - Oaxaca

Helpful?
Thank Mariel V
Level Contributor
72 reviews
22 helpful votes
4 of 5 stars Reviewed 1 week ago

Sometimes you will go on a beautifull brend new plane, but this time we had an old one...so even if they say they are getting the newest technology and greatest planes... Not all of them are. The check n was very good, easy, attentive, nice smily lady. Boarding was good too. Food is never good in airplanes but this was...

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USA Economy Cancun - New York City

Helpful?
2 Thank CDM81
Level Contributor
70 reviews
13 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Aeroméxico has a very fast boarding process and they are flexible if you need to catch an early flight. The service is good for the short flight. To travel in Mexico is one of the best airlines, with many connections to different cities and counties.

Domestic Economy Mexico City - Monterrey
Helpful?
2 Thank Adriana B
Cream Ridge, New Jersey
Level Contributor
105 reviews
48 helpful votes
4 of 5 stars Reviewed 1 week ago

I had booked a vacation through a agency and the flights were with Aeromexico. Having never flown them before I was anxious. I can honestly say we were pleasantly surprised by the service and planes. The check in quick and efficient. They are a stickler for excess weight in baggage. We had to transfer items between bags on both legs...

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Mexico Economy New York City - Cancun

Helpful?
2 Thank traveldoc27
Flushing, New York, United States
Level Contributor
37 reviews
26 helpful votes
5 of 5 stars Reviewed 1 week ago

Went again on vacation using aeromexico. The planes are clean, they serve a real meal, and the crew is very polite. I had a knee issue on the last trip, and without any problem, they moved me to a seaat with more legroom, both myself and my wife. I have used jet blue to cancun a couple of times, with...

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Mexico Economy New York City - Cancun

Helpful?
Thank Igal S
Long Island, New York
Level Contributor
10 reviews
9 helpful votes
5 of 5 stars Reviewed 1 week ago

Flight was on time. Checkin was fast. You get to bring one bag and one carry on at no additional charge.

Mexico Economy New York City - Cancun
Helpful?
Thank Bentman007
See travel tips for airlines
“Get to the ticket counter either early or late. It helps with seats and any issues you might have.”
 of 5 stars w0rldwise__traveller, 23 Aug 2016 | Read review
“If departing from MEX even for domestic flights allow more time”
 of 5 stars lsavaresse, 21 Aug 2016 | Read review
“If on a budget and have time on your hands then this airline will work for you.”
 of 5 stars WhyAmIStillworking, 12 Aug 2016 | Read review
“Become a loyal frequent flier”
 of 5 stars Rickeys-Travels, 11 Aug 2016 | Read review
“Use any other airline. They are just as bad but cheaper”
 of 5 stars raulvc, 11 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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