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3.5 of 5 bubbles
1,858 Reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico +52-01-800-021-4000 Website
Rating summary
  • 3.5 of 5 bubbles
    3.5 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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1,858 Reviews from our TripAdvisor Community

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1,858 reviews from our community

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Showing 497: English reviews
Sherbrooke, Canada
Level Contributor
34 reviews
5 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Same as couple of year ago. On time, a lot of respect for the client, very heplful. Answer every request. Food service and beverage at no additional cost! The flight was full and very quiet all night. The same quality of service that I use to have 15 years ago! Keep on going!

Mexico Economy Montreal - Mexico City
Thank GaetanV_12
Austin, Texas
1 review
1 of 5 bubbles Reviewed yesterday NEW

Two savvy and frequent global fliers, had a one of a kind terrible most experience with AeroMexico. 1. Web Check-In application based on email notification received before the day of departure did not work. 2. Unable to catch plane to Del Bajio Airport in Leon, Mexico due to arriving 50 minutes prior to scheduled departure time which exceeded their >1...

Mexico Economy San Antonio - Leon

Thank Ileana_the_traveller
Agassiz, Canada
Level Contributor
5 reviews
31 helpful votes
1 of 5 bubbles Reviewed 4 days ago NEW

Avoid this airline at all costs. They would not allow us to board, and we had 19 minutes left. No reason behind it. They told us to re buy another ticket. $890.00 USD. They would call us Spanish Sexual names, lick their lips! Disgusting! It was a terrifying experience. Had to rent a dirty motel room for $278.00. I have...

International Business Class San Jose - Vancouver

Thank Bewareof
Level Contributor
14 reviews
4 of 5 bubbles Reviewed 4 days ago NEW via mobile

I enjoyed my flight with this airline. Lots of leg room, in flight entertainment, free refreshments and a very courteous professional staff

Mexico Economy Los Angeles - Cancun
Thank Chipampe M
Huntington Beach
Level Contributor
42 reviews
5 helpful votes
4 of 5 bubbles Reviewed 6 days ago NEW

I really thought this flight had more leg room and just more relaxing overall than the American based airlines that I flew in and out of Mexico with. On time and good service, can't expect much more from an airline. Oh yeah, inner Mexico flight pretty in expensive.

Domestic Economy Cozumel - Mazatlan
Thank jeffcS4865GB
San Francisco, California
1 review
1 of 5 bubbles Reviewed 1 week ago

It was my 50th Birthday celebration and my husband wanted to surprise me with an upgrade. We arrived at the airport and they happen to have 2 seats for $300.00. They said it was worth it especially for your birthday. We decided to splurge. As soon as we paid they made us sign a waiver not to get any service?...

Mexico Business Class San Francisco - Mexico City

Thank ESAQ66
San Jose del Cabo, Mexico
Level Contributor
271 reviews
74 helpful votes
2 of 5 bubbles Reviewed 1 week ago via mobile

45min late boarding, they sent 9 people to another airline so they could make their connecting flights, we boarded. And greeted by nice staff (checking staff were also friendly) but, the plane interior was worn and cramped. Certainly time to reupholster the seats and upgrades.

Domestic Economy Los Cabos - Mexico City
Thank SJCPat
Vancouver, British Columbia, Canada
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 1 week ago

Excellent service all around! I booked a multi-destination flight package through Air Canada and two of the legs were serviced by Aeromexico. When we first arrived at Mexico City Airport (MEX) there was an issue with my friends booking, we went to the Aeromexico check-in counter (no line) and the lady resolved it immediately. Another instance of excellent service was...

Canada Economy Mexico City - Vancouver

Thank Tom R
Sao Paulo, SP
Level Contributor
3 reviews
4 helpful votes
1 of 5 bubbles Reviewed 1 week ago via mobile

My mobile boarding pass was bounced at the security check. So did the boarding pass they emailed me. No self kiosk to re-print the pass. I had to wait in line at the check in for 1,5 hours with only 3 desks open, who were serving only first class and sky priority leaving economy to wait forever.

Mexico Economy Boston - Mexico City
Thank Daniele_DM_12
Los Angeles, California
1 review
5 of 5 bubbles Reviewed 1 week ago

The airplane is very modern, comfortable, and filled with tons of entertainment. It made the very long transcontinental flight very bearable, which is great for people who don't do well with long flights. The dining service was great---they even provided a complimentary alcoholic drink. Overall, Aeromexico easily eclipses any American airline in service and quality of flying experience.

Mexico Economy New York City - Mexico City
Thank eavalos10
See travel tips for airlines
“Fly AM only if they have a manned counter at airport you will be flying to/from, and you will arrive to airport >2.5 hrs. in advance.”
 of 5 bubbles Ileana_the_traveller, 8 Dec 2016 | Read review
“The exit row is normally an extra charge, I simply asked the check in agent and he moved myself and a friend there free of charge.”
 of 5 bubbles TomR529, 1 Dec 2016 | Read review
“Get to the airport early in Mexico.”
 of 5 bubbles GoPats8, 29 Nov 2016 | Read review
“Avoid this airline at all costs!”
 of 5 bubbles JimC842, 27 Nov 2016 | Read review
“If you have to travel with them, do not pay for fees even though they tell you so”
 of 5 bubbles 920aracelig, 25 Nov 2016 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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