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Aigle Azur


467 reviews
Headquarters: 7 Boulevard Saint-Martin, 75003 Paris France 011 33 810 79 79 97 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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467 Reviews from our TripAdvisor Community

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467 reviews from our community

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Showing 43: English reviews
1 review
Reviewed 1 week ago

It was the worst airline I ever experience for my life. I have no idea, how this company training their employee. While I am doing the check-in, the staff in check-in counter let me wait for more than 15 mins until asked me to approach to counter. At the counter, I saw she was playing cellphone games. Are you serious?...

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Europe Economy Milan - Paris

Helpful?
Thank winston l
Milan, Italy
Level 2 Contributor
5 reviews
4 helpful votes
Reviewed 1 week ago

Cabin seats uncomfortable and small as never before. Airport personnel and cabin crew unable to speak english correctly. When I asked some questions at the airport personnel, in english language, they replied to me speaking in french (?). They act more like robots than humans, it's impossible to deal with them. They've also forced us to embark on hold our...

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Europe Economy Milan - Paris

Helpful?
Thank Andrea S
Moscow, Russia
Level 3 Contributor
12 reviews
6 helpful votes
Reviewed 3 weeks ago

Aigle Azur lost my luggage on my way from Berlin to Paris on September 19 (baggage claim. Miraculously, they found it on October 16 and gave it to some company named Colitel to be delivered. Said company called me on October 17 when my phone was dead. Then I contacted them and was informed that my luggage would be delivered...

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Europe Economy Berlin - Paris

Helpful?
Thank Tairita
New York City, New York
Level 4 Contributor
31 reviews
30 helpful votes
Reviewed 4 weeks ago

For a flight from Berlin to Paris, I booked through Google. It was implied that checked baggage below 32 kilos was free. I went to the Airline's website just to be sure. I repeatedly tried to enter my booking confirmation code. I wanted to check and to, if necessary, buy extra baggage in advance. My code was repeatedly refused, but...

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Europe Economy Berlin - Paris

Helpful?
Thank Jonathan N
St. Petersburg, Russia
2 reviews
Reviewed 4 weeks ago

Company cancelled flight without any notice and I found out it only when arrived to the airport. After that it takes about 1 hour before employees started working with passengers. They said to keep all the receipts in order to get a compensation for my expensed. And guess what? I wrote an email and they kindly offered to get a...

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Russia Economy Paris - Moscow

Helpful?
Thank Alexander P
2 reviews
2 helpful votes
Reviewed October 5, 2018

It was my first time flying with Aigle Azur. To be honest, I didn't choose it, but Hainan Airlines. Only the return flight to China was a disaster. To start with, we took off with more then 2 hours delay without notifications. Ok, why not, it's not the first airline not being on time. But on this case, it wasn't...

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International Economy Paris - Beijing

Helpful?
1 Thank Eric M
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed October 3, 2018

Going over the crowded counters in Orly airport, you get a very decent flight, with good food and enough space. It is a good alternative to Air France.

International Paris - Bamako
Helpful?
Thank ionut c
2 reviews
2 helpful votes
Reviewed September 17, 2018 via mobile

I totally recommend this airline. The plane was clean. The crew was helpful and nice. The price was affordable.

International Economy Paris - Beirut
Helpful?
Thank Lina S
Campinas, SP
Level 6 Contributor
340 reviews
75 helpful votes
Reviewed September 17, 2018 via mobile

The seats are not very comfortable. The food not good at all The service is OK. There was a delay at Gru, but on the flight back it was on time. Good price, so it is worth to fly

International Economy Sao Paulo - Paris
Helpful?
Thank Anganacca
Porto, Portugal
Level 2 Contributor
6 reviews
4 helpful votes
Reviewed September 12, 2018 via mobile

Huge delay and after boarding a second aircraft they told that after all the flight is not happening. Everyone was unhelpful and just trying to get rid of the passengers so they could leave the airport!! And then they lost my luggage! Never again!! They did not offer any accommodation to anyone and people were left alone at midnight in...

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Europe Economy Berlin - Paris

Helpful?
Thank touristPT
See travel tips for airlines
“Avoid this airline altogether would be my advice”
JonathanN330, 16 Oct 2018 | Read review
“Don't use it”
769alexanderp, 16 Oct 2018 | Read review
“DO not take this airline”
R4793QLericm, 5 Oct 2018 | Read review
“Try to avoid”
507yasminak, 27 Aug 2018 | Read review
“Great for connecting to Latin America with their partner Azul”
Nicolas_MF99, 6 Aug 2018 | Read review
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About Aigle Azur
Based just outside of Paris, Aigle Azur (ZI) operates domestic and international flights to about 25 destinations in France, Portugal and Switzerland in Europe, and Algeria, Mali and Senegal in Africa, as well as Cape Verde and China. Paris's Orly Airport (ORY) serves as Aigle Azur's hub, and Lyon-Saint Exupéry Airport (LYS), Marseille Provence Airport (MRS) and Aéroport Paris-Charles-de-Gaulle (CDG) are focus cities. The airline's fleet consists of Airbus A319 and Airbus A320 aircrafts with both Business Class and Economy Class cabins.

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