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Aigle Azur


359 reviews
Headquarters: 7 Boulevard Saint-Martin, 75003 Paris France 011 33 810 79 79 97 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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359 Reviews from our TripAdvisor Community

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359 reviews from our community

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Showing 29: English reviews
Zurich, Switzerland
1 review
Reviewed today
NEW

In February 2018 we bought tickets to Algeria, we had a plane on 14.07.2018 at 15.15, a few months before airlines changed flight times, we arrived at the airport on Saturday 14/07/2018 it turned out that the plane flew out two hours earlier and no one informed us about it There are changed departure times, the office was closed, after...

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International Economy Basel - Algiers

Helpful?
Thank donatagheribi2
1 review
Reviewed 1 week ago via mobile

We were coming from Paris to Beirut . First of all the flight was supposed to be at 9:00pm but then it was delayed till 11:40pm. Later the crew came and announced that the airplane wouldn't arrive tonight and we are going to have to wait till the next day at 11:40am. Normally the company is supposed to offer each...

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International Economy Paris - Beirut

Helpful?
Thank Patricia M
1 review
1 helpful vote
Reviewed 1 week ago

Avoid this terrible airlines. ZI-627 (scheduled for 04-July-2018 @ 21:20) got cancelled. 1. I had 3 kids on me. my little daughter got ill. 2. No updates on flight status whatsoever. Flight got cancelled, no other arrangements were made by the airlines to replace the plane. 3. no one gave us an update on the reason why it got cancelled....

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International Economy Paris - Beirut

Helpful?
1 Thank Xavi T
Berlin, Germany
Level 5 Contributor
76 reviews
30 helpful votes
Reviewed 2 weeks ago via mobile

Due to the recent insolvency of AirBerlin, a couple of new airlines are operating in Berlin - amongst them Aigle Azure which I never heard before (despite being a frequent flyer). Basically, until most recently, the airline was operating only within France and North Africa. However, a French colleague recommended them so I booked them for a trip to Paris....

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Europe Economy Berlin - Paris

Helpful?
Thank binomsc
Level 4 Contributor
26 reviews
4 helpful votes
Reviewed 2 weeks ago via mobile

First of all, I choosed this airline because their planes land in Orly airport in Paris. The first flight from Beirut airport to Orly Paris delayed about one hour. The space between chairs in plan were very small. The Meals were terrible. The second trip were delayed one hour also. The boarding crew asked us to make boarding and we...

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International Economy Beirut - Paris

Helpful?
Thank Imad S
1 review
Reviewed 4 weeks ago

Damage Luggage, more than 4 months to be repaid (still waiting), very difficult acess, delayed answers and letter not received by the company, expenses on telephone etc. Caos! Cheap but at the end, very, very expensive!

Europe Economy Paris - Berlin
Helpful?
Thank Simone M
1 review
Reviewed June 8, 2018 via mobile

After paying for a flight modification and receiving confirmation and proof that the money was débited from the account, still the AigleAzure gangsters claim that we had to purchase a new ticket. This airline should be blacklisted by Aiata.

International Economy Paris - Beirut
Helpful?
Thank Cesar J
Level 1 Contributor
3 reviews
Reviewed June 7, 2018 via mobile

This was our first flight on Aigle Azur and to be honest I had never heard of the airline previously so I was a bit apprehensive about our trip. But the flight went off flawlessly, on time and enjoyable. For whatever reason we had plenty of leg room, especially for the low proceed we paid. The staff was courteous and...

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Europe Economy Paris - Porto

Helpful?
Thank cwsarasota
Sydney
Level 6 Contributor
118 reviews
64 helpful votes
Reviewed May 31, 2018

Unless you have to, don't fly with them. From a comfort point alone, it's not worth the savings you may make. I have flown with other budget carriers, but this one had the worst legroom ever. If you sit upright, your head will be about 50cm from the seat in front of you! The only really friendly and helpful person...

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Europe Economy Paris - Berlin

Helpful?
Thank Katharine S
Paris, France
1 review
Reviewed May 28, 2018 via mobile

I paid 50 euro extra online for my hold bags and got an email confirmation. During check in they said I need to pay again. I showed them the payment confirmation and my bank statement as well but they don't care. I waited for 1 hour, paid again and was told my previous payment would be refunded. It was a...

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Europe Economy Porto - Paris

Helpful?
Thank alokjbr
See travel tips for airlines
“If you can, check in your luggage, there is no way that you can put anything under the seat in front of you.”
katharines598, 31 May 2018 | Read review
“Nice flight and good service, best value for your money”
abrarkms, 2 May 2018 | Read review
“Cheap tickets the whole year”
maarifa85, 4 Dec 2017 | Read review
“Try to go from line seat 1 to 3. The space for legs are bigger.”
osvaldocipriano, 4 Aug 2016 | Read review
“Am besten, man fliegt eben nicht mit dieser Gesellschaft.....”
Travellski, 4 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Aigle Azur
Based just outside of Paris, Aigle Azur (ZI) operates domestic and international flights to about 25 destinations in France, Portugal and Switzerland in Europe, and Algeria, Mali and Senegal in Africa, as well as Cape Verde and China. Paris's Orly Airport (ORY) serves as Aigle Azur's hub, and Lyon-Saint Exupéry Airport (LYS), Marseille Provence Airport (MRS) and Aéroport Paris-Charles-de-Gaulle (CDG) are focus cities. The airline's fleet consists of Airbus A319 and Airbus A320 aircrafts with both Business Class and Economy Class cabins.

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