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Air Austral


970 reviews
Headquarters: Roland Garros Airport, Sainte Marie 97438 Reunion Island 011 33 825 01 30 12 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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970 Reviews from our TripAdvisor Community

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970 reviews from our community

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All reviews Saint-Denis Paris Mahebourg Dzaoudzi Nosy Be Johannesburg Bangkok Antananarivo Saint-Pierre Chennai (Madras) Buenos Aires Toamasina (Tamatave)
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Showing 82: English reviews
Level 1 Contributor
2 reviews
Reviewed today
NEW

I booked my air tickets with an agency to travel on 16/11/18. We were four person travelling among there were two elderly people. Our destinations were Mauritius-Reunion- Chennai- Delhi. In our initial itinerary the departure time from Mauritius on 16 Nov was 18:20> Reunion: 22:15 > Chennai: 08:45. After some months our agency contacted us to say that the departure...

Date of travel: November 2018
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International Economy Mahebourg - Chennai (Madras)

Helpful?
Thank Nirvana0612
Grand Baie
Level 6 Contributor
96 reviews
24 helpful votes
Reviewed 5 days ago
NEW

I took Air Austral from Mauritius to Madagascar via Reunion Island. Both flights from Mauritius to Reunion, Reunion to Madagascar and back, were great! The service from check-in to arrival was just amazing.

Date of travel: December 2018
Africa Economy Mahebourg - Toamasina (Tamatave)
Helpful?
Thank twomapgirls
Hilden, Germany
Level 3 Contributor
23 reviews
6 helpful votes
Reviewed November 6, 2018

To get to Madagascar I can recommend to use Air Austral from Paris. Some Airlines have conecting flight from your home town/Country. The last flights we have used were always on time.

Date of travel: October 2018
International Economy Paris - Nosy Be
Helpful?
Thank Harald F
Johannesburg, South Africa
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed November 6, 2018

Pleasant surprise, never heard about this small company before. Very good, professional service , good selection and quality food on board, nice french vine.Cabin Crew very polite and attentive.Flight experience pleasant.St. Denis airport very clean and cosy place. Only a kind of annoying experience was, going transit, needed to go twice through security check while moving from one plane to...

Date of travel: October 2018
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Africa Economy Johannesburg - Mahebourg

Helpful?
Thank Pit57
Sydney, Australia
Level 4 Contributor
46 reviews
10 helpful votes
Reviewed October 13, 2018

Flew on 17 Sept 2018 as part of a group tour. Apart from the chaotic checkin process at Antananarivo Ivato (hard to imagine how a country could make its airport any more disorganised and uselessly beaurocratic) the flight was excellent. I'd never heard of Air Austral until this flight but would certainly use them again. For such a short flight,...

Date of travel: September 2018
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Africa Economy Antananarivo - Saint-Denis

Helpful?
Thank woodbedward
Essex, United Kingdom
Level 3 Contributor
23 reviews
5 helpful votes
Reviewed October 5, 2018

STAY AWAY FROM THIS AIRLINE!! Booked a flight to Mayotte direct from CDG. At CDG before boarding, the aircraft went tech B787. Standby plane a B777-300 given 3 hours later. So we were put on that. They announce we are headed to Reunion Island as the B777-300 is too big to land at Mayotte as the runway is too short....

Date of travel: November 2017
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International Economy Paris - Dzaoudzi

Helpful?
1 Thank LeeMichael17
River Ridge, Louisiana
Level 3 Contributor
11 reviews
Reviewed October 4, 2018

Business class is Air Austral's first class, but without a huge step up in price. The food and service were fantastic.

Date of travel: September 2018
Africa Business Class Johannesburg - Saint-Denis
Helpful?
Thank Diane M
Level 4 Contributor
38 reviews
20 helpful votes
Reviewed September 17, 2018 via mobile

I M a regular customer but recently Airaustral is treating customers poorly On the way to go to La reunion they replace the plane by a Plane from air Portugal ( old , no Screens ) no information . On the way back i m informed in Antananarivo that my fly will take off from St Denis earlier ( in...

Date of travel: June 2018
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International Economy Saint-Denis - Bangkok

Helpful?
Thank ronan b
Level 6 Contributor
210 reviews
34 helpful votes
Reviewed September 2, 2018

This was my second flight with this airline. The first one from Mauritius to Reunion was satisfying with a comfortable plane and nice polite flight attendants. The second one was not so pleasant. The plane was small. The overhead bins were so narrow that I had difficulty in squeezing my bag there. (The customs officers checked our cabin baggage at...

Date of travel: August 2018
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Africa Economy Saint-Denis - Toamasina (Tamatave)

Helpful?
Thank Bengiyle S
Antwerp, Belgium
Level 6 Contributor
112 reviews
26 helpful votes
Reviewed August 27, 2018

good airline, bit pricy for this flight but not a lot of options would take back this carrier to short of a flight to review the service on board ;-)

Date of travel: September 2017
Africa Economy Saint-Pierre - Mahebourg
Helpful?
Thank euronald
See travel tips for airlines
“Aisle seats are better than windows.”
woodbedward, 13 Oct 2018 | Read review
“Pack, food & extra clothes in carry on bags, have a fully charged cell phone incase you are dumped, wherever they feel like.”
LeeMichael17, 5 Oct 2018 | Read review
“Buy some nice airline flight adapters for your headphones if you want better quality sound than the provided headphones.”
baiketlid, 20 Aug 2018 | Read review
“If travelling to Mauritius for vacation you could travel via Reuion with Air Austral and have a couple of days stop over at Reunion.”
roamingrover86, 21 Mar 2018 | Read review
“The corridor seats being far from the toilets are better than the others”
periandro, 12 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Austral
From its headquarters on the French island of Réunion, Air Austral (UU) flies to 13 destinations in Comoros, France, India, Madagascar, Mauritius, Mayotte, the Seychelles, South Africa and Thailand. Its hub is located at Roland Garros Airport (RUN) in Sainte-Marie. Its fleet includes ATR 72-500s, Boeing 737-800s, a Boeing 777-200LR and Boeing 777-300ERs. Aircrafts feature a variety of one-cabin (Loisirs-Economy), two-cabin (Loisirs-Economy and Confort-Eco Premium) and three-cabin (Loisirs-Economy, Confort-Eco Premium and Club Austral-Business) configurations. The airline has partnerships with a number of carriers, including Air France, Alitalia, Jet Airways, Lufthansa and Thai Airways.
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