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Air Canada


16,928 reviews
Headquarters: 7373 Boulevard de la Cote-Vertu Ouest, Montreal, Quebec H4S 1Z3 Canada +1 888-247-2262 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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16,928 Reviews from our TripAdvisor Community

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16,928 reviews from our community

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Showing 14,103: English reviews
Labrador City, Canada
Level 6 Contributor
97 reviews
52 helpful votes
Reviewed yesterday
NEW

We were booked to fly out at 14:00. No notice of cancellation (crew time issues). We are put on a later flight with an extra stop. Everyone had to deplane with carry ons. We got into the terminal then were put right back on the same plane, different seats. Get into Quebec City for a plane change yet that plane...

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Domestic Economy Newfoundland and Labrador - Montreal

Helpful?
Thank labradorheat
Edison, New Jersey
Level 4 Contributor
26 reviews
22 helpful votes
Reviewed yesterday
NEW
via mobile

Have travelled to many places and with many carriers - air Canada is always on time compare to other companies -

Canada Economy Newark - Toronto
Helpful?
Thank dominic r
Los Altos, California
Level 4 Contributor
25 reviews
2 helpful votes
Reviewed yesterday
NEW

A smooth short flight that was mostly on time. It was slightly delayed for 15 minutes due to a flight crew member being late. A little tight on overhead luggage space for everyone. Took very long to have everyone's luggage taken care of. The instruction for on-boarding sequence was a little hard to follow. They called 3, 4 and 5...

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Canada Economy San Francisco - Vancouver

Helpful?
Thank ILoveHotSpring
Halifax
Level 6 Contributor
99 reviews
30 helpful votes
Reviewed yesterday
NEW

Good service and comfortable seats for an overnight flight. Some confusion occurred when we were loaded before the plane had been completely serviced, but it wasn’t serious. The attempt to assure us of attentive service tended to be obsequious and was unnecessary.

International Business Class Montreal - London
Helpful?
Thank Myles G
Truro, Canada
2 reviews
Reviewed yesterday
NEW

Our flight was an overnight flight and went from Halifax to Toronto to Copenhagen. Would rather fly direct from Halifax to Copenhagen. However, the flights were pretty much on time and were nice smooth flights. Did not have any problems.

International Economy Halifax - Copenhagen
Helpful?
Thank bmryan2018
Addison, Maine
Level 4 Contributor
46 reviews
12 helpful votes
Reviewed yesterday
NEW

Our first flight of the day was cancelled with a vague computer issue. The plane had been there the night before, so I’m thinking any issues should have already been addressed and solved. Redirected to Toronto where we ended up waiting on the plane for an hour because of a security breech. No food or drink offered during the ensuing...

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Canada Economy Boston - Vancouver

Helpful?
Thank douellet
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed yesterday
NEW

Flew Business class (signature class) from Toronto to Frankfurt. New Signature Suite lounge is available at Pearson airport and had a great meal in lounge prior to boarding flight. Please note: showers available only in Maple Leaf lounge. Signature service on aircraft offers comfortable seating allowing you to lie-flat to sleep, large selection of movies and attentive service. The bonus...

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International Business Class Toronto - Frankfurt

Helpful?
Thank 911cconrad
Level 2 Contributor
6 reviews
Reviewed yesterday
NEW
via mobile

Once again air canada lives up to his reputation of being late and poor service. 60 minutes late. Front staff keep saying it was late not sure why or when so just stay tuned. Once on and finally stuffed into a very full plane the staff go up and down to offer snacks but miss half the passengers. When flagged...

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Domestic Economy Vancouver - Prince George

Helpful?
Thank Katrina L
Melbourne, Australia
Level 6 Contributor
104 reviews
18 helpful votes
Reviewed yesterday
NEW
via mobile

Air Canada - business class Dreamliner 787 Seats comfy for sitting or the relax position. The bed was not spacious enough for my larger sized body, couldn’t turn over or on my side. Majority of the staff were super friendly. Cool touch button windows that darken or lighten on their own. Touch screen tv or use old school hand held...

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International Business Class Melbourne - Vancouver

Helpful?
Thank Swell67
Chelmsford, United Kingdom
Level 3 Contributor
17 reviews
5 helpful votes
Reviewed yesterday
NEW

We flew air Canada from Heathrow to Toronto then Toronto to Winnipeg. Both flights very good. The main flight to Toronto was very good with extra leg room seats very comfortable even for my husband at 6ft 3 inches. The food was of good quality too. One problem I found is the wrap we got towards the end of the...

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International Economy London - Toronto

Helpful?
Thank alisongibbard
See travel tips for airlines
“It's commuters so no special treatment”
labradorheat, 23 Sep 2018 | Read review
“Make sure you know what you are allowed to put in your carry on and your checked luggage and follow the rules.”
bmryan2018, 23 Sep 2018 | Read review
“Book with another airline.”
douellet, 23 Sep 2018 | Read review
“Upgrade your seats so you don't have to pay for luggage.”
Ellen043018, 23 Sep 2018 | Read review
“Check-in online to avoid standby status as flights are often overbooked”
AlanN625, 22 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
Air Canada Baggage Fees
  • Domestic Canada
    • 1st Bag: US$29
    • 2nd Bag: US$40
    • 3rd Bag: US$115
    • Each bag maximum 50 lb/23 kg
  • United States to Canada
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$100
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$225
    • Each bag maximum 50 lb/23 kg
More ▾
About Air Canada
Air Canada (AC) is Canada’s largest airline serving more than 200 destinations on six continents. Air Canada, together with its partners Air Canada Express and rouge, carried more than 41 million passengers in 2015. The airline started as Trans-Canada Air Lines (TCA) on 1 September 1937 and today is one of the 20 largest airlines of the world. It is also one of the founding members of the Star Alliance. Its major hubs include Calgary International (YYC), Montréal-Pierre Elliott Trudeau (YUL), Toronto Pearson (YYZ), and Vancouver International (YVR). A modern Airbus and Boeing fleet provides Business Class, Premium Economy on long-haul international, and Economy Class service.

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