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Air Canada


20,110 reviews
Headquarters: 7373 Boulevard de la Cote-Vertu Ouest, Montreal, Quebec H4S 1Z3 Canada +1 888-247-2262 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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20,110 Reviews from our TripAdvisor Community

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20,110 reviews from our community

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Showing 16,799: English reviews
Montreal, Canada
Level 4 Contributor
35 reviews
29 helpful votes
Reviewed today
NEW

Firstly our 13.45 flight to Washington from Montreal was cancelled as we were on our way to the airport, so since the next flight was not until 19.40 we turned back and waited at home, returning six hours later. Approximately 25 minutes prior to departure for the later flight we made our way to the gate and our names were...

Date of travel: February 2019
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USA Economy Montreal - Washington DC

Helpful?
Thank Steve B
2 reviews
Reviewed today
NEW

Flight was delayed 4.5 hrs due to weather, boarding staff provided two complimentary meal tickets for the inconvenience. Flight staff where great

Date of travel: March 2019
International Economy Toronto - Paris
Helpful?
Thank BKITLST
Fredericton, Canada
Level 3 Contributor
13 reviews
4 helpful votes
Reviewed yesterday
NEW

The service was great much more leg room on the plan. Flight attendant was really nice and service was great also.

Date of travel: March 2019
Canada Business Class Cancun - Toronto
Helpful?
Thank philiptR5395ZR
Fredericton, Canada
Level 3 Contributor
13 reviews
4 helpful votes
Reviewed yesterday
NEW

The plan was at the gate , but for some reason it had issues and they delayed he flight 2 hours . They got a new plan air canada rouge , it was a different configurations so they had to re seat lots of people. They also gave out food vouchers for the delay. The flight attendant was awesome, food...

Date of travel: March 2019
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Mexico Business Class Toronto - Cancun

Helpful?
Thank philiptR5395ZR
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW

I am very disappointed with this airline's customer service. I called them two times in order to make an inquiry about my luggage and both times I had to wait over an hour for them to pick up the phone. Once they answered they were extremely rude and tried to end the conversation as soon as possible, not being helpful...

Date of travel: March 2019
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International Economy Barcelona - Vancouver

Helpful?
Thank Miquel Àngel c
Orillia, Canada
Level 6 Contributor
170 reviews
36 helpful votes
Reviewed yesterday
NEW

The plane was on time and the staff was pleasant. They served two snacks and one dinner all very reasonable. They included one alcohol drink with the flight.

Date of travel: March 2019
International Economy Toronto - Paris
Helpful?
Thank NeilOrillia
Level 3 Contributor
12 reviews
9 helpful votes
Reviewed yesterday
NEW

So we arrived in San Francisco from Honolulu Hawaii and our flight to Toronto was cancelled due to the grounding of the aircraft. We waited until Air Canada booth was open to see what our options were. We were a party of 8 (4 adults and 4 children). The staff at the counter was super amazing. They took is on...

Date of travel: March 2019
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Canada Economy San Francisco - Toronto

Helpful?
Thank Fong H
Victoria, Canada
Level 2 Contributor
1 review
Reviewed yesterday
NEW
via mobile

Why bother shopping for flight and time when they send you an updated trip by email where they have changed every flight and time. I feel lucky we are still getting to Barcelona and coming back to the right city....

Date of travel: March 2019
International Economy Victoria - Barcelona
Helpful?
Thank TheFrenchOven
Belleville, Canada
Level 6 Contributor
119 reviews
57 helpful votes
Reviewed yesterday
NEW

This was a rescheduled 737 Max 8 flight. Reschedule notice came late at night around 11pm so we didn't see it until the morning. We actually got bumped forward by 30 minutes resulting in a bit of a mad scramble to get to the airport. After all that, the plane left a little late (by a few minutes) but landed...

Date of travel: March 2019
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Domestic Economy Vancouver - Toronto

Helpful?
Thank DSRBrady
Level 2 Contributor
2 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

Worst customer service i have ever received! I have flown on countless airlines to different countries and never received such appalling service. I certainly will not be using them again. I would urge anyone considering them to stay well away! I am dreading the flight if this is how they treat their customers before hand!

Date of travel: March 2019
International Economy London - Philadelphia
Helpful?
Thank grantw75
See travel tips for airlines
“Avoid Air Canada”
stevebC5444PY, 19 Mar 2019 | Read review
“bring your own food for long trips”
BKITLST, 19 Mar 2019 | Read review
“Bring Headphones, Great movie selection”
NeilOrillia, 18 Mar 2019 | Read review
“check in early using Air Canada application”
DSRBrady, 18 Mar 2019 | Read review
“Try for a window seat.”
discern2015, 16 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
Air Canada Baggage Fees
  • Domestic Canada
    • 1st Bag: US$35
    • 2nd Bag: US$58
    • 3rd Bag: US$115
    • 4th Bag: US$115
    • Each bag maximum 50 lb/23 kg
  • United States to Canada
    • 1st Bag: US$30
    • 2nd Bag: US$50
    • 3rd Bag: US$100
    • 4th Bag: US$100
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: US$30
    • 2nd Bag: US$50
    • 3rd Bag: US$225
    • 4th Bag: US$225
    • Each bag maximum 50 lb/23 kg
More ▾
About Air Canada
Air Canada (AC) is Canada’s largest airline serving more than 200 destinations on six continents. Air Canada, together with its partners Air Canada Express and rouge, carried more than 41 million passengers in 2015. The airline started as Trans-Canada Air Lines (TCA) on 1 September 1937 and today is one of the 20 largest airlines of the world. It is also one of the founding members of the Star Alliance. Its major hubs include Calgary International (YYC), Montréal-Pierre Elliott Trudeau (YUL), Toronto Pearson (YYZ), and Vancouver International (YVR). A modern Airbus and Boeing fleet provides Business Class, Premium Economy on long-haul international, and Economy Class service.

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