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Air Canada


3.5 of 5 bubbles
4,526 Reviews
Headquarters: 7373 Boulevard de la Cote-Vertu Ouest, Montreal, Quebec H4S 1Z3 Canada +1-888-247-2262 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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4,526 Reviews from our TripAdvisor Community

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4,526 reviews from our community

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Showing 3,629: English reviews
Fort Saskatchewan, Canada
Level Contributor
117 reviews
21 helpful votes
5 of 5 bubbles Reviewed yesterday NEW via mobile

Air Canada is continually chosen as North America's best airline and there are numerous reasons for it being at the top of the list. I'm a million points flyer and will continually praise the merits of great consistent service, on time performance, wonderful food and beverage choices and terrific inflight and checkin service. Most importantly, the well maintained and type...

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International Business Class Edmonton - Munich

Helpful?
Thank Ron S
Toronto, Canada
Level Contributor
35 reviews
14 helpful votes
3 of 5 bubbles Reviewed yesterday NEW via mobile

Ok... So the flight pushed back from the gate exactly on time... And then we sat on the runway with no explanation for 15 minutes.... At the very least make up something to tell folks who are a captive audience.. But we still managed to almost make up and land close to on time.

Domestic Economy Montreal - Ottawa
Helpful?
Thank reez69
Toronto, Canada
Level Contributor
35 reviews
14 helpful votes
4 of 5 bubbles Reviewed yesterday NEW via mobile

Well Air Canada made it 2 of 5 flights in 3 days for decent service. Getting better. Flight left on time and got in 20 minutes early although that did not help matters as there was "congestion at the gate". Never understood that... Why not allocate another gate... It's not like we snuck in under the radar.

Domestic Economy Ottawa - Toronto
Helpful?
Thank reez69
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St.Thomas, Ontario
Level Contributor
17 reviews
5 helpful votes
1 of 5 bubbles Reviewed yesterday NEW

I haven't actually taken this flight. I booked it earlier this summer. I intentionally took a mid morning flight 10:55 am. My wife has bad heart and it takes a little of the stress out of travelling. Back in October I got an email that my flight has changed to a 8:15 am flight. I thought "ok still not bad"....

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USA Economy Toronto - Fort Lauderdale

Helpful?
Thank Ronney1
New York City, New York
Level Contributor
51 reviews
9 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW via mobile

NYC staff could use some training. But once in Canada it was smooth sailing! My flight from NY to Toronto was delayed and I was in jeopardy of missing my connection. After letting them know of my situation everyone did their best to help. Even clearing customs!! Waiting for the final leg from Vancouver to Ft. st. John. Hope this...

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Canada Economy New York City - Fort St. John

Helpful?
Thank Michael C
Worksop, United Kingdom
Level Contributor
36 reviews
6 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

As always great service with Air Canada. Seats very comfortable on Boeing 777 - in economy, but plenty of legroom for my wife and I. At seat service as always good. Flights were punctual. Did feel sorry for the flight cabin crew - passengers bringing on cabin bags bigger than my checked luggage and then expecting it to be fitted...

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International Economy London - Toronto

Helpful?
Thank WorldTravellor1983
Brisbane, Australia
Level Contributor
79 reviews
25 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

The staff were friendly and helpful. Food could have been a little better but on a par with other airlines in Economy Class. I guess it's you get what you pay for.

International Economy Brisbane - Vancouver
Helpful?
Thank Kathryn R
Toronto, Canada
Level Contributor
35 reviews
14 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW via mobile

Well 3 flights in 3 days and while the other 2 were problems, this one went fine. Boarding was a breeze, plane left on time, great crew and no issues. So just in case Air Canada actual read these reports and think that I only write negative reports, here's one positive one.

Domestic Economy Calgary - Montreal
Helpful?
Thank reez69
London, Canada
Level Contributor
18 reviews
4 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

The service and food were quite good, there were several offers of refreshments. However the seats are so cramped and the aisle too. The service was delayed by having the carts move about to allow people to seat. The staff, as always, friendly.

International Economy Toronto - Hong Kong
Helpful?
Thank ABGood11
Coudersport, Pennsylvania
Level Contributor
54 reviews
32 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

Flew Toronto to London on Air Canada's new 789 Dreamliner. Everything from check in to making my connection in London was well handled and professional and service from the flight steward was very good. Food on board was pretty good, not the best nor the worst I had, but I wasn't flying that route for the food. I would use...

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International Business Class Toronto - London

Helpful?
Thank scott B
See travel tips for airlines
“don't fly with them”
 of 5 bubbles Ronney1, 8 Dec 2016 | Read review
“Take something to read, play Solitaire helps the time go quicker on a long flight.”
 of 5 bubbles 107kathrynr, 7 Dec 2016 | Read review
“Transfer to a different airline”
 of 5 bubbles 449rogerh, 6 Dec 2016 | Read review
“Take seats A and C (for 2 people); if flight is not full, you get extra space !”
 of 5 bubbles , 4 Dec 2016 | Read review
“Bring your own food and entertainment.”
 of 5 bubbles 2Cruiser2008, 3 Dec 2016 | Read review
Show next 5 travel tips 5 of 10
Air Canada Baggage Fees
  • Domestic Canada
    • 1st Bag: US$28
    • 2nd Bag: US$28
    • 3rd Bag: US$113
    • Each bag maximum 50 lb/23 kg
  • United States to Canada
    • 1st Bag: US$26
    • 2nd Bag: US$37
    • 3rd Bag: US$105
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: Free
    • 2nd Bag: US$25
    • 3rd Bag: US$225
    • Each bag maximum 50 lb/23 kg
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About Air Canada
Air Canada (AC) is the largest airline based in Canada and the country's national flag carrier. With hubs at Calgary International Airport (YYC), Montréal–Pierre Elliott Trudeau International Airport (YUL), Toronto Pearson International Airport (YYZ) and Vancouver International Airport (YVR), the airline flies to 21 domestic destinations and 81 international cities in North America, South America, Europe, Asia and Oceania. Including regional partners, Air Canada flies more than 180 destinations in 46 countries and five continents. On most flights, the airline offers Economy and Business Class service. Some long-haul international routes also include Premium Economy Class service.

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