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Air China


3,984 reviews
Headquarters: Xidan Civil Aviation Building No. 15 Chang'an West Street, Beijing 100031 China 011 86 95583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,984 Reviews from our TripAdvisor Community

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3,984 reviews from our community

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Showing 2,057: English reviews
1 review
Reviewed yesterday
NEW

Absolutely the worst airline!!! They changed our flight from SFO to Phuket. We were suppose to have a connecting flight in Beijing and they moved that flight up causing us to miss our connecting flight. After calling and calling we were on the phone for over an hour with a female named Megan who could not do anything for us....

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International Economy San Francisco - Phuket

Helpful?
Thank Roam722750
Level 4 Contributor
47 reviews
9 helpful votes
Reviewed yesterday
NEW

There were 2 aisles and one side was three seats, an aisle, then four seats, an aisle, and three more seats. Seats were adequate and reclined a bit. Each passenger had a TV screen and a huge selection of movies, music, TV shows, games and more. Staff was very attentive and food, drinks and snacks were readily available. Food was...

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International Economy Newark - Beijing

Helpful?
Thank Tom G
New Jersey
Level 5 Contributor
57 reviews
18 helpful votes
Reviewed yesterday
NEW
via mobile

Never again i rather to pay extra ticket fares to select another airlines competitor versus air China , the worst bad service , dirty inside around the plane , bathroom never clean with a long haul flight, flight attendant 👩‍✈️ just don’t care 🤷‍♀️ to the passengers especially when you ask something to drink the behavior and attitude are not...

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International Economy Newark - Manila

Helpful?
Thank msreality2015
Campbelltown, Australia
Level 4 Contributor
45 reviews
25 helpful votes
Reviewed 2 days ago
NEW

First and, if a choice, last experience of Air China. The staff were polite and helpful when they actually understood - we avoided asking for anything - too hard. Both flights there and back were overnight ones so we either read or dozed. Movies with subtitles on a small screen are a bit difficult and a limited choice of non-Chinese...

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International Economy Sydney - Beijing

Helpful?
Thank Geoff Y
2 reviews
Reviewed 2 days ago
NEW
via mobile

one of a stewardess is very beautiful and polite and very take care of me,also serve us very nice,the foods is delicious. The flight is departed and arrived on time punctuality.

Southeast Asia Economy Beijing - Kuala Lumpur
Helpful?
Thank Trek44549420902
Baoding, China
Level 6 Contributor
27 reviews
6 helpful votes
Reviewed 3 days ago
NEW

Air China was a bit dissapointing. For an international flight rhe entertainment was bad. The food was not very good and I like Chinese food. Will I fly with Air China again - only if it is a must and there is no seats available on other airlines.

International Economy Johannesburg - Beijing
Helpful?
Thank Arrie_Schoeman
St. Petersburg, Russia
Level 6 Contributor
135 reviews
24 helpful votes
Reviewed 4 days ago
NEW

It was a Nice flight from Beijing to Zhengzhou City during my business trip to China. Everithing was perfect in the airports and on the board. In Zhengzhou airport we had a good level Support at the Information Service. I was pleased to travel with Air China...... My positive recommendations for all types of Travellers....Air China is One of the...

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Domestic Economy Beijing - Zhengzhou

Helpful?
Thank SERGUEY1969
1 review
Reviewed 4 days ago
NEW
via mobile

Let's just say , they booked/checked our bags(7 of us). Tell us theres another terminal change (2nd terminal change in an hour time frame) Then they have the audacity to fly 40 minutes before our boarding time lol. With no fair warning lol. There service was as good as their fake Rolex's. Never again.

International First Class New York City - Vientiane
Helpful?
Thank David S
Edinburgh, United Kingdom
Level 3 Contributor
11 reviews
5 helpful votes
Reviewed 5 days ago
NEW
via mobile

Air China has nice planes and good crew but app and website is a nightmare and we ended up not being able to check in and their check in couldn't link our journey, we had to pick up luggage and check in again one mile away in another terminal with no support in an airport we have never been before...

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International Economy Guilin - Edinburgh

Helpful?
Thank 768mahyarm
Toshima, Japan
Level 1 Contributor
4 reviews
Reviewed 5 days ago
NEW
via mobile

The check in process with Air China is terrible. Online check in was not working (seems like it never works). I tried to look at my reservation online but was unable to create an account to see my reservation because I do not have a Chinese phone number. Tried to call the customer service line right when the office opened...

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International Economy New York City - Tokyo

Helpful?
Thank nealwiddifield
See travel tips for airlines
“Bring sleeping medication. Beijing was exactly 12 hours behind EST so day and night were reversed.”
tomgP6676OU, 16 Nov 2018 | Read review
“Avoid seats near toilets - too many elbows to the head with no apologies”
Geoff1950, 15 Nov 2018 | Read review
“Send complains to Air China.”
Arrie_Schoeman, 14 Nov 2018 | Read review
“avoid this airline - in fact if you can avoid transiting through Beijing, its a nightmare.”
gcn8, 9 Nov 2018 | Read review
“Book early”
712herbertl, 8 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Air China
Air China (CA) is one of the largest airlines in the People's Republic of China as well as the country's flag carrier. The airline's primary hub is at Beijing Capital International Airport (PEK), with secondary hubs at eight airports elsewhere in China, including Tibet. As a member of the Star Alliance, Air China operates non-stop flights to about 185 destinations across China and the rest of Asia, as well as the Middle East, Europe, Oceania, North America and South America. Depending on the route and the aircraft, the airline offers First Class, Business Class, Premium Economy Class and Economy Class service.
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