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Air France


19,738 reviews
Headquarters: 45 rue de Paris, 95 747 Roissy-en-France France +33-36-54 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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19,738 Reviews from our TripAdvisor Community

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19,738 reviews from our community

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Showing 6,435: English reviews
Virginia Beach, Virginia
Level 2 Contributor
7 reviews
14 helpful votes
Reviewed today
NEW
via mobile

I used Air France to fly from DC to Cairo last month with a return flight 3 weeks after. The price of the tickets was higher than other airlines, but we choose the airline because of the stopover in Paris. Both flights were delayed and both arrived late. Customer service is lacking. Food on the plane is low quality. Service...

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International Economy Washington DC - Cairo

Helpful?
Thank Sammy E
Fort Lauderdale, Florida
Level 4 Contributor
31 reviews
13 helpful votes
Reviewed today
NEW

There were several problems with my recent Air France flight. First, they don't deliver the service as advertised. Contrary to the website you are not served an aperitif nor digestive. Additionally, there is no buffet after the meal as advertised. During the drink service in addition to the glass of wine I ordered, I requested a glass of water and...

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International Economy Paris - Miami

Helpful?
Thank Amy T
1 review
Reviewed today
NEW

The worst service ever, they don't do online checkin, my wife has to go to airport to checkin!!, the phone # on website is wrong, and when I called customer service home in Canada they were very rude on the phone, the food on the plan is bad and she got diarrhea never ever book with them again

International Economy Cairo - Toronto
Helpful?
Thank Tony M
Rochester, New York
Level 3 Contributor
22 reviews
2 helpful votes
Reviewed yesterday
NEW

Flew Air France from Paris to JFK. We were left stranded on the runway at JFK for 3 hours and missed our connecting flight. When we were finally able to talk to a representative after 3.5 hours of sitting on an airplane without cellphone service we were told "there is nothing we can do". Not even offered help finding a...

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International Economy Paris - New York City

Helpful?
Thank ayr1286
1 review
1 helpful vote
Reviewed yesterday
NEW
via mobile

I have chosen air France twice to travel from LAX. The first time was in 2017, to visit my family. When arriving at my destination, I was informed that my luggage was misplaced and lost. It was very frustrating, especially after traveling for 20 hours, and being terribly exhausted. Thankfully I had some materials at my destination to use while...

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International Business Class Los Angeles - Tehran

Helpful?
1 Thank amirmohammad h
Campinas, SP
2 reviews
Reviewed yesterday
NEW
via mobile

The food was very “poor” in taste and the service very slow .The flight was on time and the space between the chairs was good.

International Economy Paris - Sao Paulo
Helpful?
Thank tcgpanetta
Pasadena, California
Level 6 Contributor
765 reviews
165 helpful votes
Reviewed yesterday
NEW

This was a good airline experience. Better than most. Wished it could be excellent. Totally bother by the fact that I can get a seat assignment ahead of time without paying unreasonable fees. Not a friendly way to treat a customer.

International Economy Los Angeles - Paris
Helpful?
Thank PilotMichael
1 review
Reviewed yesterday
NEW

They just changed my flight to a 9h longer flight without any compensation and no good reason. I called customer service, waited almost an hour to reach one and they did not help there. Just passing me around to other points.

International Economy Tehran - San Francisco
Helpful?
Thank Saeed M
Level 5 Contributor
58 reviews
5 helpful votes
Reviewed 2 days ago
NEW

I have flown on premium economy with other airlines, and the comments that others have made are true. The recline doesn't feel as much as the others since your seat essentially just slides down. There is no true sense of a recline, but more of a feel of how I used to sit during high school when I chose not...

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International Premium Economy Toronto - Paris

Helpful?
Thank Y M
San Francisco, California
Level 4 Contributor
18 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

On time rate: high Service: generally better than most US carriers Carry-on luggage: not so strict as some European carriers TSA-Pre: not available yet as of Jan 2018 Check-in management: so so Airport/hub: Paris transfer is not easy if the stop-over time is under 1 1/2 hours. Usually the arrival gate is not pre-specified, which adds more anxiety to those...

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International Economy San Francisco - Nice

Helpful?
Thank rosezhang2016
See travel tips for airlines
“If you want more legroom, try to sit at the front. However, their entertainment system is not as good as the other seats: poor quality”
552ym, 19 Jul 2018 | Read review
“Avoid it at all costs!”
Marlton_Dad2014, 19 Jul 2018 | Read review
“Try to avoid Air France...a strike is always in the air....”
, 19 Jul 2018 | Read review
“Have the booking printed or on your phone to avoid the lines”
_yajanua, 19 Jul 2018 | Read review
“If you can, get a seat at the front of the cabin.”
Rainbow19, 19 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Air France
Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).

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