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Air France


19,749 reviews
Headquarters: 45 rue de Paris, 95 747 Roissy-en-France France +33-36-54 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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19,749 Reviews from our TripAdvisor Community

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19,749 reviews from our community

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Showing 6,439: English reviews
Nahariya, Israel
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed today
NEW

I flew with Air France from Tel Aviv to Paris a few years ago and I want to write a review about the airline. The flight took off on time and the service was good. The seat was very comfortable and the meal was tasty. I really liked that they gave to little children a fork shaped like an airplane.

International Economy Tel Aviv - Paris
Helpful?
Thank Yarden_golani
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Not correct, not helpful, not clear, not gentle! The worst experience of my life! Never take it, it’s not even cheap and the service is unexisting!

Europe Economy Paris - Milan
Helpful?
Thank Fede R
2 reviews
1 helpful vote
Reviewed yesterday
NEW

Worst experience one can have from Delta and its partner airline Air France as a Diamond Medallion member travelling in Business class. I am on a trip to India with family and had 5 checked baggage and not a single bag has arrived. This is second time in a span of three months that I am having a similar experience...

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International Business Class Gainesville - Bengaluru

Helpful?
1 Thank S V
Toronto, Canada
Level 4 Contributor
37 reviews
6 helpful votes
Reviewed yesterday
NEW
via mobile

Air France together with Joon airlines should be known as a budget airline. The food was tasteless and boring, the service was okay at best. Went on a beeeavement trip (unfortunately no discount provided) and didn’t the aggravation. The airline Joon (I’m assuming Air France’s budget airline), the service was atrocious and unprofessional. Will definitely not travel with them again.

International Economy Toronto - Cape Town Central
Helpful?
Thank D H
Virginia Beach, Virginia
Level 2 Contributor
7 reviews
15 helpful votes
Reviewed yesterday
NEW
via mobile

I used Air France to fly from DC to Cairo last month with a return flight 3 weeks after. The price of the tickets was higher than other airlines, but we choose the airline because of the stopover in Paris. Both flights were delayed and both arrived late. Customer service is lacking. Food on the plane is low quality. Service...

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International Economy Washington DC - Cairo

Helpful?
1 Thank Sammy E
Fort Lauderdale, Florida
Level 4 Contributor
31 reviews
14 helpful votes
Reviewed yesterday
NEW

There were several problems with my recent Air France flight. First, they don't deliver the service as advertised. Contrary to the website you are not served an aperitif nor digestive. Additionally, there is no buffet after the meal as advertised. During the drink service in addition to the glass of wine I ordered, I requested a glass of water and...

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International Economy Paris - Miami

Helpful?
1 Thank Amy T
1 review
Reviewed yesterday
NEW

The worst service ever, they don't do online checkin, my wife has to go to airport to checkin!!, the phone # on website is wrong, and when I called customer service home in Canada they were very rude on the phone, the food on the plan is bad and she got diarrhea never ever book with them again

International Economy Cairo - Toronto
Helpful?
Thank Tony M
Rochester, New York
Level 3 Contributor
22 reviews
3 helpful votes
Reviewed 2 days ago
NEW

Flew Air France from Paris to JFK. We were left stranded on the runway at JFK for 3 hours and missed our connecting flight. When we were finally able to talk to a representative after 3.5 hours of sitting on an airplane without cellphone service we were told "there is nothing we can do". Not even offered help finding a...

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International Economy Paris - New York City

Helpful?
1 Thank ayr1286
1 review
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

I have chosen air France twice to travel from LAX. The first time was in 2017, to visit my family. When arriving at my destination, I was informed that my luggage was misplaced and lost. It was very frustrating, especially after traveling for 20 hours, and being terribly exhausted. Thankfully I had some materials at my destination to use while...

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International Business Class Los Angeles - Tehran

Helpful?
1 Thank amirmohammad h
Campinas, SP
2 reviews
Reviewed 2 days ago
NEW
via mobile

The food was very “poor” in taste and the service very slow .The flight was on time and the space between the chairs was good.

International Economy Paris - Sao Paulo
Helpful?
Thank tcgpanetta
See travel tips for airlines
“If you want more legroom, try to sit at the front. However, their entertainment system is not as good as the other seats: poor quality”
552ym, 19 Jul 2018 | Read review
“Avoid it at all costs!”
Marlton_Dad2014, 19 Jul 2018 | Read review
“Try to avoid Air France...a strike is always in the air....”
, 19 Jul 2018 | Read review
“Have the booking printed or on your phone to avoid the lines”
_yajanua, 19 Jul 2018 | Read review
“If you can, get a seat at the front of the cabin.”
Rainbow19, 19 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Air France
Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).

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