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Air France


3.5 of 5 bubbles
7,214 Reviews
Headquarters: 45 rue de Paris, 95 747 Roissy-en-France France +33-36-54 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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7,214 Reviews from our TripAdvisor Community

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7,214 reviews from our community

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Showing 2,147: English reviews
1 review
4 of 5 bubbles Reviewed yesterday NEW

I have flown Air France for many years and it is my go to airline whenever I am going to France. I have only flown coach or premium coach and I have found the seats to be more than adequate The service has always been good and have had free champane on international fights as well as free movies and...

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International Economy Atlanta - Paris

Helpful?
Thank Suzie R
Johannesburg, South Africa
Level Contributor
9 reviews
2 of 5 bubbles Reviewed yesterday NEW

Business class on Air France A380 lacks comfort and both the food and service are mediocre at best. The seating configuration makes it a poor excuse for long haul business class. Not really lie flat and no privacy between seats. Compared to their Boeing 777 business class, the A380 is disappointing to say the least. As for the food we...

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International Business Class Paris - Los Angeles

Helpful?
Thank b0cadelvista
Burton upon Trent, United Kingdom
Level Contributor
125 reviews
33 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Check in fast and efficient. Staff very helpful both sides. Service on board good. Would definitely fly with them again

Europe Economy Birmingham - Paris
Helpful?
Thank Lynne W
Level Contributor
39 reviews
5 of 5 bubbles Reviewed 2 days ago NEW

I have taken Air France before as well and I am happy with their service. The staff is courteous and smiling. They tend to help you with your trip as much as possible. The food served on the flight (since I am a vegan) is good compared to other airlines since I have a special dietary requirement. I found the...

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International Economy Bengaluru - Paris

Helpful?
Thank TravelDiaries_Pulkit
Sheffield, United Kingdom
1 review
1 of 5 bubbles Reviewed 2 days ago NEW

Air France sell tickets with connection times that make it almost impossible to catch your connecting flight. CDG airport is chaotic, with journey times between terminals that are extremely long. Our flight was delayed by 15mins, meaning we missed the connecting flight. We eventually got to our destination 25hrs late. My colleague's bags were lost by Air France, only turning...

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Europe Economy Manchester - Turin

Helpful?
Thank alexBlenk
Bristol, United Kingdom
Level Contributor
42 reviews
5 helpful votes
2 of 5 bubbles Reviewed 3 days ago NEW via mobile

I booked this ticket because it was the cheapest at the last minute and I have to say since this flight I have started to pay the extra and travel with favoured airlines. Ok Paris as a airport is a nightmare connection I knew this already. Service was overall ok at a push, slightly rushed but having a few friends...

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International Economy London - Bangkok

Helpful?
Thank A h
Fairfield, Connecticut
Level Contributor
37 reviews
3 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

Their own lounge in JFK is nice - I'd say one of the best. Food is excellent. Has Clarin facial massage available. The lounge in Paris is huge and crowded, and literally, a lot food were empty. Still excellent compare to some other carriers. In flight food is excellent, and lots of movie options.

International Business Class New York City - Lisbon
Helpful?
Thank amysun2016
Los Angeles, California
Level Contributor
24 reviews
18 helpful votes
1 of 5 bubbles Reviewed 3 days ago NEW

I had a horrible experience with Air France on January 14, 2017. First, my business class seat 3L was broken. The emergency equipment below my seat was hanging out onto the floor as the cover was broken as well. Second, my flight 69 was cancelled for a mechanical problem. Air France has on its website 8 Commitments to customers, which...

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International Business Class Los Angeles - Paris

Helpful?
1 Thank Rigagig
Cobourg, Canada
Level Contributor
6 reviews
3 of 5 bubbles Reviewed 3 days ago NEW

We were flying to Dubai in November. We left on KLM to Amersterdam and to Dubai, also via KLM. We returned from Dubai on Air France to Paris and then to Toronto. I purposely had booked with Air France because of my past experience flying to Dubai with them was very pleasant and enjoyable [1998]. I was very much disappointed...

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International Economy Amsterdam - Dubai

Helpful?
Thank Christine R
1 review
1 of 5 bubbles Reviewed 3 days ago NEW via mobile

i flew from paris orly to guadeloupe and back to paris with air france. for both flights the staff at the check in counter was very rude, arrogant and intentionally tried to make me feel insecure. only once i showed that this mindgame doesn't work on me they gave up. it was very obvious that it was part of their...

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International Economy Paris - Pointe-a-Pitre

Helpful?
Thank Chris C
See travel tips for airlines
“Fly another carrier.”
 of 5 bubbles Rigagig, 15 Jan 2017 | Read review
“Make sure the plane is what in fact they show on the site when booking!”
 of 5 bubbles marychristiner, 15 Jan 2017 | Read review
“don't fly with them”
 of 5 bubbles kiwi572014, 14 Jan 2017 | Read review
“simply don't book any flights with airfrance”
 of 5 bubbles TheTravler71, 14 Jan 2017 | Read review
“Find a different airline”
 of 5 bubbles alandet, 13 Jan 2017 | Read review
Show next 5 travel tips 5 of 10
About Air France
Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).

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