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Air France


3.5 of 5 bubbles
6,764 Reviews
Headquarters: 45 rue de Paris, 95 747 Roissy-en-France France +33-36-54 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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6,764 Reviews from our TripAdvisor Community

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6,764 reviews from our community

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Showing 2,000: English reviews
Leicester, United Kingdom
Level Contributor
446 reviews
295 helpful votes
2 of 5 bubbles Reviewed yesterday NEW

Flew from Gatwick to New York via Charles de Gaule (Paris) food was some of the worst we have ever encountered, and half of the inflight entertainment screens were broken. Shan't use again - always pays to fly direct!

International Economy London - New York City
Helpful?
1 Thank Elmo1989_03
London, United Kingdom
Level Contributor
48 reviews
43 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

From check in through to arrival, two (out and return) of the worst flying experiences I've had. Check in at Orly is a farce. Staff are rude to everyone but particularly so to anyone who is not French. Boarding was chaos with staff making no attempt to assist. Service on board is shocking. Staff are rude and arrogant. Aircraft is...

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International Economy Paris - Pointe-a-Pitre

Helpful?
Thank John R
San Diego, California, United States
Level Contributor
14 reviews
5 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Air France has great food and great comfort in every way. I book it only if absolutely necessary for example on my way to France since they are often on strike...

International Economy San Diego - Paris
Helpful?
Thank Anyes_12
Tel Aviv, Israel
Level Contributor
13 reviews
1 of 5 bubbles Reviewed 2 days ago NEW

Missed the connection from CDG to Marco Polo by far. Two years ago my briefcase did not arrived, took them 6 months to compensate, and couple of days ago they charged me 35 Euro for 14.4 kg briefcase. All together it is a very bad choice.

Europe Economy Stuttgart - Venice
Helpful?
Thank Noam L
New York
2 reviews
2 of 5 bubbles Reviewed 2 days ago NEW via mobile

Mediocre service for the price, meals are average and if you want your bags when you get to your destination do not check them. They have missed connections with my bags every time I've flown them with 2+ hours to make the transfer.

International Business Class New York City - Canton of Geneva
Helpful?
Thank TCarraro
Lancaster, United Kingdom
Level Contributor
144 reviews
37 helpful votes
3 of 5 bubbles Reviewed 3 days ago NEW

Booked a flight from Athens via Paris to Manchester which occurred yesterday. Check in was straight forward and done on line. Athens security check is just before the gates so make sure you have done your shopping and eaten as there are no outlets after security. There should have been an 1h 15 stopover but the Athens leg was delayed...

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Europe Economy Athens - Manchester

Helpful?
Thank David C
Sutton Coldfield, United Kingdom
Level Contributor
649 reviews
125 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW via mobile

Regularly take this flight for connections east or west. Very reliable and you can be confident in having short transit times, this is great when you travel a lot to reduce time spent waiting in airport lounges Snack (croissant) and drink served

Europe Economy Birmingham - Paris
Helpful?
Thank Peter W
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Italy
Level Contributor
84 reviews
56 helpful votes
1 of 5 bubbles Reviewed 4 days ago NEW via mobile

Flying from Mexico to Paris at the end of a grueling business trip I was hoping to get a good rest on the flight. But... seats are not lie-flat in business class???? Is this a joke? It's 2016, Air France, this is no longer acceptable in business class. Never again.

International Business Class Cancun - Paris
Helpful?
Thank laltro
PORTUGAL
Level Contributor
118 reviews
33 helpful votes
1 of 5 bubbles Reviewed 5 days ago NEW

Many connections Really unreliable airline as many times have flights cancellations due to services disruption in Paris. Traveled as couple ... form HKG to LIS with stopover for 3 days in Paris, one luggage for 2 persons with 25 kg... check in in Hong Kong without problems ... but when in Paris, same company didn't accept.... making me to divide...

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International Economy Hong Kong - Lisbon

Helpful?
Thank AFONSINHO
Gurgaon, India
Level Contributor
79 reviews
9 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW

I traveled Delhi <-> Paris and Paris <-> Barcelona wit Air France, my experience was in total good. I had heard many bad things about Air France but luckily didn't face any major problem. Flights were on time, staff was friendly. Food was average, options were very limited and food was served very late.

International Economy New Delhi - Paris
Helpful?
Thank shekharbansal58
See travel tips for airlines
“Avoid at all cost”
 of 5 bubbles BearSanJose, 4 Dec 2016 | Read review
“Recommend to look for alternative”
 of 5 bubbles noaml787, 4 Dec 2016 | Read review
“Purchase a seat in advance makes all the difference”
 of 5 bubbles Wbyeates1, 26 Nov 2016 | Read review
“Patience! And not to be concerned with choosing a seat in advance”
 of 5 bubbles elmame, 20 Nov 2016 | Read review
“Take your own water/soft drinks on board with you”
 of 5 bubbles K807KUsandrab, 19 Nov 2016 | Read review
Show next 5 travel tips 5 of 10
About Air France
Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).

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