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Air France


3.5 of 5 stars
4,720 Reviews
Headquarters: 45 rue de Paris, 95 747 Roissy-en-France France +33-36-54 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 1260
    Excellent
  • 1804
    Very good
  • 932
    Average
  • 394
    Poor
  • 330
    Terrible
very good

Staff were excellent. The food was average but the airline is better than most certainly the US... read more

4 of 5 starsReviewed 5 days ago
Lechiffre1
,
Melbourne, Australia
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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4,720 Reviews from our TripAdvisor Community

Write a Review

4,720 reviews from our community

Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Slovak first
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  • Any
English first
Cape Town, South Africa
Level Contributor
10 reviews
6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Flying business class is always a special treat and I particularly enjoy the savoir faire of the Air France ground and flight attendants. I would enjoy being able to lie even flatter in my seat - one tends to slide down off the head rest and the single pillow provided is not quite thick enough for proper neck support. However,...

More 
International Business Class Cape Town Central - Paris

Helpful?
Thank debbiehathway
Venezuela
Level Contributor
93 reviews
39 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have travelled with AF for years and I recommend it to anyone and everyone. Best food ever, best service ever, best airline ever! One of their highlights is onboard sevices. Their vegetarian food is amazing. Their regular food is amazing. Even their simple breakfast is a great way to start the day. Once they even offered ice-cream between meals...

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International Economy Paris - Caracas

Helpful?
Thank MRCordova
Melbourne, Australia
Level Contributor
574 reviews
748 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Staff were excellent. The food was average but the airline is better than most certainly the US carriers.

International First Class New York City - Paris
Helpful?
Thank Lechiffre1
Wunstorf, Germany
Level Contributor
64 reviews
41 helpful votes
3 of 5 stars Reviewed 1 week ago

The flight was fully booked. A very crowded cabin with Algeriens carrying more hand luggage as necessary. Try to board early to get some place in the overhead lockers, if you need. No entertainment system is available. A small sandwich is served as well as drinks for free, which is sufficient for the 2.5 hours of flight. Cabin crew is...

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International Economy Paris - Algiers

Helpful?
Thank B-Nutzer
Zagreb, Croatia
Level Contributor
20 reviews
5 helpful votes
4 of 5 stars Reviewed 1 week ago

Our flight was good as expected. The airplane (Boeing 747) was in a good condition. We paid extra for the seats by the emergency exit, but changed them an hour into the flight. There is no need to book those seats, because although you get extra leg room the seats lack places to put away your things. Regular seats are...

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International Economy Paris - Atlanta

Helpful?
Thank Vedran T
Le Mans, France
Level Contributor
42 reviews
23 helpful votes
3 of 5 stars Reviewed 1 week ago

An average experience on our trip back to Wuhan. The + points : - Very nice flight attendants team - New bigger and better screens in the cabin - Excellent hilarious security video! The - points : - Seats are really old and in very bad shape. My arm rest was broken! - Food is not improving, truly not French...

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International Premium Economy Paris - Wuhan

Helpful?
Thank Marie-Cécile C
Fano, Italy
Level Contributor
114 reviews
79 helpful votes
4 of 5 stars Reviewed 1 week ago

Air France is Air France...and the weight of tradition and modernity is always visible. Anyway , important to continue to keep high standards and not sit down , competitors are really mercyless...! Good aircrafts (some of them a few old now..but anyway in perfect conditions..) , well trained and professional staff , not bad meals 8to improve a few ,...

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International Economy Paris - Pointe Noire

Helpful?
Thank Kaiks1972
Sint-Gillis-Waas, Belgium
Level Contributor
39 reviews
12 helpful votes
4 of 5 stars Reviewed 1 week ago

From CDG to Lomé I flew Economy (premium) and for the trip back, we were upgraded to Business Class. Ok, Business Class is way way way better but I did not find any difference in how the crew handled you. Always polite, always helpful. They even understood my French

International Premium Economy Paris - Lome
Helpful?
Thank Pivertigo
Bath
Level Contributor
165 reviews
94 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked this for several reasons. Flight timings were convenient, the fare was very good and my colleague and I planned to fly back to Paris together. The main leg to and from China from Paris is quite a long flight of almost 12 hours so I wasn't looking forward to having to do this in economy. On the outward journey...

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International Economy London - Guangzhou

Helpful?
1 Thank NeilRBBath
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

To start with, the safety video is funny and catchy. I can't remember any other time I paid so much attention to it! The food and service is superb, way above standard plane food. Wine and cheese should be enough to keep everybody happy, right? The crew are very nice and approachable. Would definitely fly with them again.

International Economy Montevideo - Paris
Helpful?
Thank Alexia C
See travel tips for airlines
“Try to be early in the cabin to get some space in the overhead lockers.”
 of 5 stars B-Nutzer, 23 Aug 2016 | Read review
“Only have a small snack before going, they feed you well on this flight”
 of 5 stars DonSchilling, 22 Aug 2016 | Read review
“Just avoid them”
 of 5 stars Marion490, 22 Aug 2016 | Read review
“Fly economy-plus, book at bulkheads or exit rows, choose another airline, or go by ship!”
 of 5 stars JeffJ643, 21 Aug 2016 | Read review
“Be ready to navigate a lot of stairs and go on busses in the European airports”
 of 5 stars P9236MSlisat, 17 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About Air France
Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).

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