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Air India


4,830 reviews
Headquarters: Airlines House 113 Gurudwara Rakabganj Road, New Delhi 110 001 India 011 91 1800 180 1407 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,830 Reviews from our TripAdvisor Community

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4,830 reviews from our community

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Showing 4,099: English reviews
Lakeland, Florida
Level 6 Contributor
276 reviews
123 helpful votes
Reviewed today
NEW

I was going to give it 4 stars because of the aircraft comfort. I have always had problems with air in in various ways. This time I found the cabin crew especiall the male business class FA very rude. The rest of the staff was very uninviting to say the least. A registered person was not on the flight and...

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Domestic Economy Dharamsala - Kolkata (Calcutta)

Helpful?
Thank 123susan456
Jamnagar, India
Level 6 Contributor
179 reviews
58 helpful votes
Reviewed yesterday
NEW

Quite happy to see that Air India is finally improving. Recent flight on 15/09/2018 was on time, just behind schedule by 10 mins which is totally fine. The seat quality and comfort was also upto the mark. Staff was quite courteous. Looks like the national carrier is going to bring back its respect.

Domestic Economy Mumbai - Jamnagar
Helpful?
Thank Nikesh_Vassa
Level 3 Contributor
15 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

To start with, the whole schedule was changed, including travel date and we were informed by Air India via email 4 days before asking us to contact the call centre as our flight was cancelled. This actually had changed back in June and we found out coincidentally but Air India thought its ok to inform passengers just 4 days before...

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International Economy Birmingham - Kolkata (Calcutta)

Helpful?
Thank Namrata M
New Delhi, India
Level 3 Contributor
19 reviews
8 helpful votes
Reviewed yesterday
NEW
via mobile

It was a Boeing 787 dreamliner. Had ample legroom. Cabin crew was good and service was decent. The in flight entertainment was nice with loads of latest movies, songs and other stuffs. Toilet was nice and clean. The different colour themes inside the cabin is an added bonus with adjustable window shade. Overall experience was good.

Domestic Economy New Delhi - Kolkata (Calcutta)
Helpful?
Thank Awopumi77
Kettering, United Kingdom
Level 4 Contributor
41 reviews
19 helpful votes
Reviewed yesterday
NEW

flew with these to Thailand and after using emirates I will never fly with these again even for free

International Economy Birmingham - New Delhi
Helpful?
Thank darren b
Faridabad, India
Level 6 Contributor
644 reviews
135 helpful votes
Reviewed yesterday
NEW

This is India's oldest airlines and the best in terms of connectivity across the country and overseas as well. We were travelling to Hyderabad and flight was to leave at 1715 hrs. AI-126 was coming back from San Francisco and was slightly delayed but we were very happy when we landed at Hyderabad almost in time. Food served on board...

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Domestic Economy New Delhi - Hyderabad

Helpful?
Thank RAJENDRA884
kolkata, India
Level 3 Contributor
18 reviews
5 helpful votes
Reviewed yesterday
NEW

I always had a fascination and kind of sense of pride to fly Air India.However, that feeling is fast vanishing.Reasons are many .It`s cost cutting techniques like the other commercial airlines has taken the charm off from the tasty meals and snacks once served in AI.The cabin crew was never a strong advantage with the airliner.My only suggestion will be...

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Domestic Economy Bagdogra - Kolkata (Calcutta)

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Thank 81anupamm
London, United Kingdom
Level 3 Contributor
18 reviews
8 helpful votes
Reviewed yesterday
NEW

Excellent budget airline.cheerful staff on the ground and in the air.hot food and a choise.comfortable seats and very clean toilets.a joy to fly with.

Domestic Economy New Delhi - Srinagar
Helpful?
Thank Julian W
2 reviews
Reviewed 2 days ago
NEW

The previous sector for the Boeing 777ER aircraft, VT-ALL, was from an overseas departure. Even though the aircraft was on bay for over one hour, the lavatories had not been cleaned. Instead, copious spraying of room fresheners was done to allay the foul smell but to no avail. the economy section of the aircraft retained its designer "desh ki khusboo"....

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Domestic Economy New Delhi - Hyderabad

Helpful?
Thank VikramC252
Mumbai, India
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 2 days ago
NEW

The travel was very pleasant as the starting and landing was very smooth and the pressure inside was well maintained.( So no ear pain). The food was excellent and they offer the best food compared to any airline in India. The service inside the airline was good but not the best. There is a scope for improvement in check in...

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Domestic Economy Mumbai - Bengaluru

Helpful?
Thank azhagan65
See travel tips for airlines
“I'd advise you to walk”
456darrenb, 20 Sep 2018 | Read review
“Take a frequent flyer number, which helps in extra baggage allowance”
RAJENDRA884, 20 Sep 2018 | Read review
“The baggage allowance is 25 kg which is a big advantage for those who travel heavy”
81anupamm, 20 Sep 2018 | Read review
“Avoid unless no other means are available.”
VikramC252, 19 Sep 2018 | Read review
“If you want the best food you can select this airline”
azhagan65, 19 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Air India
Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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