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Air India


5,240 reviews
Headquarters: Airlines House 113 Gurudwara Rakabganj Road, New Delhi 110 001 India 011 91 1800 180 1407 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,240 Reviews from our TripAdvisor Community

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5,240 reviews from our community

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Showing 4,442: English reviews
New Delhi, India
Level 6 Contributor
174 reviews
21 helpful votes
Reviewed yesterday
NEW
via mobile

We all should feel pride in flying with Air India but disappointed with food served. It’s gives the impression as if street food is served. Air India must improve food quality and service too. Staff politeness will also be appreciated.

Date of travel: November 2018
Domestic Economy New Delhi - Mumbai
Helpful?
Thank dryogendras2015
New Delhi, India
Level 6 Contributor
1,345 reviews
169 helpful votes
Reviewed yesterday
NEW

It was very courteous and warm reception and a very smooth check in. Good snacks were served during waiting time and the flight reached on time. Luggage was cleared fast and we were looked after very we'll. Amolak Rattan Kohli Former Governor of Mizoram

Date of travel: December 2018
Domestic Economy New Delhi - Jodhpur
Helpful?
Thank AmolakRattanK
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Norwich, United Kingdom
Level 4 Contributor
35 reviews
9 helpful votes
Reviewed yesterday
NEW

Older aircraft but clean with helpful crew. Delayed start and arrival. No business lounge at Udaipur and only snacks in kiosk available.

Date of travel: November 2018
Domestic Business Class Udaipur - New Delhi
Helpful?
Thank Jimbo065
Phoenix, Arizona
Level 6 Contributor
119 reviews
37 helpful votes
Reviewed yesterday
NEW

Air India has a better luggage allowance than Spice Jet and Indigo. Flight is average. Seats are small (same as other regional airlines). Special requests are not always honored. Be sure to ask for a "Senior" if you have any needs not being met by gate personnel.

Date of travel: December 2018
Domestic Economy Udaipur - New Delhi
Helpful?
Thank flyingsolo79
1 review
Reviewed yesterday
NEW

The Air India support staff at EWR - TERRIBLE. I Was traveling with a handicap in a lot of pain and they wouldnt allow her to get a front row seat (NOT EXIT ROW) - front row! To top it off they were extremely rude and TERRIBLE! I hate air India. Their flights are ALWYAS delayed, most of their entertainment...

Date of travel: December 2018
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International Economy Newark - Bengaluru

Helpful?
Thank jencarter99
Level 3 Contributor
15 reviews
1 helpful vote
Reviewed yesterday
NEW

i was travelling from madurai to muscat via mumbai, my flight was schedule 10:00 pm but my flight take off 11:30 pm and there was no proper information.

Date of travel: December 2018
International Economy Madurai - Muscat Governorate
Helpful?
Thank pratheepj5
Level 5 Contributor
24 reviews
Reviewed yesterday
NEW

I travel with Er Chander Sain of Delhi We board the flight in early in Noon i.e. 12.30 Hrs and reach Colombo on 16.05 Hrs

Date of travel: November 2018
Asia Economy New Delhi - Colombo
Helpful?
Thank Ven S
St. Thomas
1 review
Reviewed yesterday
NEW
via mobile

Due to late visa confirmation booking for another airline, Air India was the most economic option after having lost that ticket. Upon checking in, I quickly learned the weight restrictions were almost impossible and not fairly implemented. I took photos of bags that were larger in size than my carryon, yet those made it on board. I even had to...

Date of travel: December 2018
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International Economy Newark - Mumbai

Helpful?
Thank Khadija B
New Delhi, India
Level 6 Contributor
128 reviews
31 helpful votes
Reviewed 2 days ago
NEW

Travelling on the of the longest domestic flight in the premier class was a good experience. The seats are comfortable. However, the food is not that great. Particularly I would suggest that Dhokla served in the snakes was totally bad in taste, too much for sugar as well as salt. This must be stopped immediately. Such a preparation is not...

Date of travel: December 2018
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Domestic Business Class Chennai (Madras) - New Delhi

Helpful?
Thank Dr Sarman S
Luton, United Kingdom
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

The customer service was really worse. The air hostess on the plane were rude and very annoying. Looked like they were forced to work. When i asked the air hostess to help me with my seat, she asked me figure it out myself. Also i was getting annoyed with the man in front of me who kept pushing his seat...

Date of travel: December 2018
More 
International Economy London - Kolkata (Calcutta)

Helpful?
Thank manishatasn
See travel tips for airlines
“Book in advance and communicate with the airline”
AmolakRattanK, 12 Dec 2018 | Read review
“Only go business class!”
Jimbo065, 12 Dec 2018 | Read review
“Do not fly with AI and from EWR”
jencarter99, 12 Dec 2018 | Read review
“May be more options”
508vens, 12 Dec 2018 | Read review
“Would never recommend Air India to any person”
549abbasr, 8 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Air India
Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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