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Air India

Headquarters: Airlines House, 113 Gurudwara Rakabganj Road, New Delhi India 110 001

Overview

3.03.0 of 5 bubbles10,479 reviews
Legroom3.5 of 5 bubbles
Seat comfort3.0 of 5 bubbles
In-flight entertainment (WiFi, TV, films)2.5 of 5 bubbles
Onboard Experience3.0 of 5 bubbles
Customer service3.0 of 5 bubbles
Value for money3.0 of 5 bubbles
Cleanliness3.0 of 5 bubbles
Check-in and boarding3.0 of 5 bubbles
Food and beverage3.0 of 5 bubbles
About Air India
Airline Alliance
Star Alliance

Airline Summary

Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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10,479Reviews
2,717Photos
100Tips
3.0
10,479
Excellent
1,707
Very good
2,348
Average
1,685
Poor
1,144
Terrible
3,599

Popular mentions


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ramesh b
San Jose, California
36 contributions
1.0 of 5 bubbles
refused payment for damaged bag and missing items
San Francisco - New DelhiInternational
We discovered a Damaged bag on arrival at Hyderabad airport. We reported it to staff on-site - they said it will take an hour to file a report but that we can do it online. Since flight arrived late and we were already late for an important and time critical family event we decided to file online later. Air India only offered $20 for damaged bag and refused to compensate us for missing items.
Date of travel: December 2024
3.0 of 5 bubbles
Legroom
3.0 of 5 bubbles
Seat comfort
3.0 of 5 bubbles
In-flight Entertainment
2.0 of 5 bubbles
Customer service
2.0 of 5 bubbles
Value for money
2.0 of 5 bubbles
Cleanliness
3.0 of 5 bubbles
Check-in and boarding
3.0 of 5 bubbles
Food and Beverage
Written February 16, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

karanveer k
1 contribution
1.0 of 5 bubbles
Customer service and flight experience
New Delhi - TorontoInternational
Terrible experience, uncomfortable seats, food quality zero, screens were not working, customer service team is not good too, they don’t reply on time. We raised our ticket issue to them but they replied when we reached to our destination. It was funny and disgusting too
Date of travel: January 2025
Written February 16, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Justine M
Nottingham, United Kingdom
184 contributions
5.0 of 5 bubbles
One of the best, definitely as good as Emirates and better than BA
New Delhi - LondonInternational
Don’t believe all of the reviews Indian Airlines have made massive improvements recently. We’ve have flown with BA, Emirates and many other airlines and Air India rates as one of the best. Service was excellent, food was first class and the cabin crew just amazing. Big shout out to Raving Chauhan, Ritanshu, Gloria they were brilliant
Date of travel: February 2025
5.0 of 5 bubbles
Legroom
5.0 of 5 bubbles
Seat comfort
5.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
5.0 of 5 bubbles
Value for money
5.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
5.0 of 5 bubbles
Food and Beverage
Written February 16, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

GrandTour59174081546
2 contributions
1.0 of 5 bubbles
Air India check in
Lucknow - New DelhiDomestic
I don't even know the number of times I have told and written about the bad customer service of Air India and when unfortunately we had to book this flight again, we face the same thing. We reached Lucknow airport way before our departure time and first thing, they said we can't check in until only 4 hours prior to departure. We waited and asked later if we can drop our baggages as we had already checked in on web. They said the same thing, mam you have to wait.. I asked them if it was a new rule as I have been to the airport much earlier and still got to the gate. They said baggage drop starts only 4 hours prior and if else you have to check in from the counter. And there we go, about 5-6 counters for Air India but none have staff . Unbelievable experience and no courtesy to the customers given!! Air India always disappoints with the customer service.
Date of travel: January 2025
2.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
2.0 of 5 bubbles
Value for money
2.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
2.0 of 5 bubbles
Food and Beverage
Written February 15, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

DayTrip16948353166
2 contributions
1.0 of 5 bubbles
Robbed of £320 at Gatwick - Outrageous and Predatory Excess Baggage Fees
London - AhmedabadInternational
I was blatantly robbed of £320 by Air India at Gatwick Airport, London, for a mere 3 kg of extra weight. Instead of allowing me to pay a reasonable fee for the excess, I was forced to pay for an entirely additional bag. This is nothing short of corporate extortion disguised as a baggage fee. The staff at Gatwick were extremely rude and unprofessional, which only made an already disgraceful experience even worse. This is daylight robbery, plain and simple. If Air India thinks these predatory practices are acceptable, they are sorely mistaken. I demand a full refund for these grossly inflated charges. Otherwise, delete my account permanently—I will never fly with this sham of an airline again. I will continue to share my experience across every platform to warn others about Air India’s exploitative business tactics and abysmal customer service. Avoid them at all costs.
Date of travel: December 2024
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written February 14, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Showing results 1-5 of 2,717
xjemargreet
Amsterdam, The Netherlands
2 contributions
1.0 of 5 bubbles
Never book with Air India!
Read full review

Escape08943903340
2 contributions
2.0 of 5 bubbles
All can change in one Minute. Be carefull
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Ashmita P
5 contributions
1.0 of 5 bubbles
Do not travel with Air India
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Fred R
2 contributions
1.0 of 5 bubbles
use a different airline!
Read full review

Travel22311322349
1 contribution
1.0 of 5 bubbles
Fly with anyone else.
Read full review

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