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Air India


3,467 Reviews
Headquarters: Airlines House 113 Gurudwara Rakabganj Road, New Delhi 110 001 India +91-1800-180-1407 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,467 Reviews from our TripAdvisor Community

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3,467 reviews from our community

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Showing 2,942: English reviews
Calgary, Canada
Level 5 Contributor
49 reviews
15 helpful votes
Reviewed yesterday
NEW

From the moment I checked in I was treated with patience kindness and respect. If you are not Indian and do not know the typical rules for air travel it an be a bit disconcerting but right from pre chicken people were so very helpful. It feels secure having your bags go through security. I did not mind that they...

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Domestic Economy Goa - Mumbai

Helpful?
Thank starkman2017
Mumbai, India
Level 6 Contributor
79 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

The flight was ATR. It was on time. The leg space was good. Seats were good too. The food was very boring "bread roll". They also stopped beverages on the flight. Luggage came very late on the belt. Good flight overall.

Domestic Economy Bhuj - Mumbai
Helpful?
Thank jaimindoshi
Level 5 Contributor
62 reviews
8 helpful votes
Reviewed yesterday
NEW

I took AirIndia as it was most convenient as per the timings. I always find Air India to be overstaffed with more ground staff than required. I don't know why three different persons checked my boarding pass from boarding gate to the aircraft? No other airline has so many people doing the same job The in-flight staff seemed very rigid....

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Domestic Economy Lucknow - Mumbai

Helpful?
Thank उमेश उ
Pasadena, California
Level 5 Contributor
56 reviews
40 helpful votes
Reviewed yesterday
NEW

All my flights (3) with Air India were over an hour late. They also charged me twice as much for my second suitcase than for the ticket itself. I had asked for an upgrade to business but was told that the charges for the suitcase would remain the same. They also refused to credit the mileage to my frequent flyer...

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Domestic Economy Nagpur - New Delhi

Helpful?
Thank Giselle1106
Bengaluru, India
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

So we were coming back from our vacation in Maldives and had booked the flight with Air India, because there are not many options available for a direct flight there. The cabin crew's behaviour was not at all professional and they did the bare minimum. Flight wise, everything was fine until we started our descent into Bangalore. The descent was...

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Asia Economy Male - Bengaluru

Helpful?
Thank SankalpDwivedi
Sutton in Ashfield, United Kingdom
Level 3 Contributor
18 reviews
2 helpful votes
Reviewed 2 days ago
NEW

In the end all was well. Firstly my booked taxi didn't arrive after phoning 3 times. Then scampering into another taxi we set off. After 200 years we ran into a protest march, in the middle of which were cattle! When we stopped a tuk tuk ran into us, which produced an altercation. WE finally arrived well in time, but...

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Domestic Economy Amritsar - New Delhi

Helpful?
Thank cooperphil156
New Delhi, India
Level 3 Contributor
13 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Best flight in India. They offer you meals by default and they use the international flight for domestic use to you get all those benefits you may get from international flights like TV, Meals, better legroom and fast engines.

Domestic Economy New Delhi - Mumbai
Helpful?
Thank vermaguy2007
Mumbai, India
Level 4 Contributor
33 reviews
37 helpful votes
Reviewed 2 days ago
NEW

Air India flight to Aurangabad to Mumbai (scheduled departure 20:20) is always delayed. The flight comes from Delhi, stops at Auranagabad and then proceeds to Mumbai. The actual flight time is just about 25 minutes but congestion at Mumbai further delayed landing and it took almost more than an hour to land in Mumbai. The food served is really pathetic....

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Domestic Economy Aurangabad - Mumbai

Helpful?
Thank AmazingTravel8
New York City, New York
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed 2 days ago
NEW

The flight arrived early - that was the best part. The accordion screen between the business class seats was filthy dirty and absolutely disgusting. No WiFi, seats were moderately comfortable, very poor selection of movies, had to use their headphones. Certainly a mediocre business class experience.

International Business Class Mumbai - Newark
Helpful?
Thank Susan O
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW

Getting late has been usual business now-a-days. To and from - both the journeys cost me additional couple of hours. The display screen will show you 'departed' even before you board the flight

Domestic Economy New Delhi - Lucknow
Helpful?
Thank Manas R
See travel tips for airlines
“Get to the airport early 2 hours before but not too early or they wont let you check in”
starkman2017, 23 Feb 2018 | Read review
“Fly AirIndia only if you have no other option”
, 23 Feb 2018 | Read review
“Weigh all your belongings ahead of time. Check AI's regulations.”
Giselle1106, 23 Feb 2018 | Read review
“Be patient and be prepared for some turbulence.”
SankalpDwivedi, 23 Feb 2018 | Read review
“Arrive well before departure time - security is extremely slow!”
cooperphil156, 22 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About Air India
Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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