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Air New Zealand


8,236 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand 011 64 9-357 3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,236 Reviews from our TripAdvisor Community

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8,236 reviews from our community

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Showing 7,517: English reviews
Auckland, New Zealand
2 reviews
Reviewed yesterday
NEW

It was nice to get a OneUp upgrade on our trip to Melbourne. To have more room and a better quality meal was worth it. As a Koru member we had access to the lounge, extra baggage allowance etc, so this just topped it off nicely. Service was pleasant and attentive.

Trans-Tasman Premium Economy Auckland - Melbourne
Helpful?
Thank 492normanj
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed yesterday
NEW

Good flight. Nice that it is overnight so if you plan well you can sleep most of the way. My advice having taken this flight many times is....dress super comfortably in layers as it can be really hot and also pretty cold during the flight. I have an eye mask, earplugs and a really comfortable neck roll to keep my...

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International Economy Auckland - San Francisco

Helpful?
Thank Lindsay H
Level 3 Contributor
15 reviews
2 helpful votes
Reviewed yesterday
NEW

Due to last minute changes with pre-booked and paid for flights with another airline I had to buy a flight back to NZ so fronted up to the check-in counter at LAX where the attendant was chatting away with staff from another check-in. There were no flights to be checked in so I expected her to be friendly and helpful....

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International Economy Los Angeles - Auckland

Helpful?
Thank Rose B
Sydney, Australia
Level 5 Contributor
71 reviews
27 helpful votes
Reviewed yesterday
NEW
via mobile

If you are Virgin Gold or Platinum, take advantage of the Premium check in whilst you can before the relationship between VA and NZ dialogues. Beautiful experience checking in through the Peemium Lounge. Flight was fine.

Trans-Tasman Economy Auckland - Sydney
Helpful?
Thank dspearoz
2 reviews
Reviewed yesterday
NEW
via mobile

There was a baby on the plane that cried for the entire 10 hours non stop. The staff didn’t do anything about it. Hated it.

International Economy London - Los Angeles
Helpful?
Thank Benny S
Level 3 Contributor
16 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

My first time flying to London. Air New Zealand provided excellent service. My seat was in the center of the plane. Four seats. I was in the aisle. My only feedback is the way the seating is set up there is three sets of space for your feet the woman next to me spread out all her stuff and took...

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International Economy Los Angeles - London

Helpful?
Thank Dorissa M
Los Angeles, California
2 reviews
Reviewed yesterday
NEW

Another great flight with air new zealand. They make it a pleasure to fly- great food, great entertainment and a nice clean plane. They keep the bar high.

International Economy Los Angeles - London
Helpful?
Thank mrssianmcardle
1 review
Reviewed 2 days ago
NEW
via mobile

I have to say I never write reviews, I have extreme anxiety flying and as I walked thrue the aircraft I let one of the ladies know how I felt, They were so helpful and so kind and made me feel better about flying, all of the air hostesses were really great, kind and caring, the service and food was...

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International Economy Los Angeles - Auckland

Helpful?
Thank Jessica T
Melbourne
Level 6 Contributor
183 reviews
242 helpful votes
Reviewed 2 days ago
NEW

Not everyone can afford a Premium or Business class tickets when flying. Fortunately Air New Zealand have come up with an economical way with make long distance travelling more comfortable. They offer Skycouch - which basically means buying 3 economy seats which are specially configured so that they can be turned into a small flat bed. It is great for...

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International Economy Auckland - Los Angeles

Helpful?
Thank Kanku9
Australia
Level 1 Contributor
2 reviews
Reviewed 2 days ago
NEW

Air New Zealand would have to be the worst airline i have experienced. Firstly we had booked at least 8 monthhs prior to deprture- had seats allocated and special food chosen. I received a confrimation emai for Air NZ telling us to be at Adelaide Airport Monday Juky 25- when we got there told our flight was none existent- it...

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International Economy Adelaide - Calgary

Helpful?
Thank AustraliaJhowland
See travel tips for airlines
“Choose another airline.”
, 15 Jul 2018 | Read review
“Skycouch is a unique design to Air NewZealand”
Kanku9, 14 Jul 2018 | Read review
“Don't travel Air NZ”
AustraliaJhowland, 14 Jul 2018 | Read review
“if you can afford request exit row seat”
D7496LKcolinm, 14 Jul 2018 | Read review
“Book early and book your seat on line even if you have to pay a little for it.”
, 13 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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