Air New Zealand
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland New Zealand 01010
Overview
4.014,179 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
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Value for money
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Food and beverage
About Air New Zealand
Airline Alliance
Star AllianceHeadquarters: 185 Fanshawe Street, Auckland Central, Auckland New Zealand 01010
Airline Summary
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.
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14179Reviews
1930Photos
100Tips
Reviews
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Popular mentions
Auckland - Singapore
International
Premium economy to Singapore (and return from there) as part of a longer journey to Tanzania. This class on Air NZ compares more than favourably to the same on Singapore Airlines - more room, comfier seats , better food and a free amenities kit. All round better value for money.
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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San Francisco - Brisbane
International
We purchased 3 economy seats for their sky couch. It is really cramped and not for 2 adults just one. We paid over 8 k and later learned that we accrued zero points as they don’t give points for that ticket class. They didn’t tell us in advance. A total rip off.
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Brisbane - Wellington
Trans-Tasman
Very disappointing as the air hostest gave everybody food except me. Admittedly I did book seat only BUT in all their advertising they say they will provide a snack. Unfortunately nothing was offered. Disappointing
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Rarotonga - Auckland
South Pacific
We are on our first holiday in many years and when booking we decided to treat ourselves to Business Class. What a waste of money. The seating in Business Class is very ergonomically poor it was very difficult to talk to my husband as there was a permanent courtesy board between us and he was facing to the left isle and I was facing to the right isle. Not to worry we said we are going on holiday. When we came to return we had a 4 hour 30 minute stop over in Raratonga so we went to use the Air New Zealand Business Lounge only to be told they had no seating available. There was no apology just we have no available seating. Surely Air New Zealand can count how many Business Class customers they have on a particular flight and ensure they have sufficient facilities for those customers or do they just take customers money knowing they cannot provide the services they have sold. This is obtaining money by false pretenses and is very upsetting. It is for sure we will not fly Air New Zealand again.…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Sydney - Invercargill
Trans-Tasman
Have previously flown with Air NZ, the experience was excellent and definitely exceeded the service and experience provided by other carriers on the same route (SYD - ZQN). This time I had to change my flight to a different day, and even though I hadn't booked Flexi tickets, Air NZ made it very easy to do the change online for a pretty small fee. It was done and dusted in about 5 min, and I was so impressed that I just had to leave a good review. I will be taking Air NZ for all my trans-tasman flights from now on.…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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great inflight entertainment and helpful tripadvisor app
Flughafen Los Angeles, Warten auf das Bording
123456…
kiwipk wrote a tip Aug 2024
"I like to be comfortable; but question whether the extra I paid for Premium Economy was worth it on a flight of this duration. "
Conner H wrote a tip Aug 2024
"Great staff, service and great boarding best economy seats ever they let me take two hand fulls of the lollies would fly again "
123456…
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