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Air New Zealand


10,226 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand 011 64 9-357 3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,226 Reviews from our TripAdvisor Community

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10,226 reviews from our community

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Showing 9,360: English reviews
Perth, Australia
Level 5 Contributor
58 reviews
15 helpful votes
Reviewed yesterday
NEW

This was our first flight on Air New Zealand and I have to say it did not disappoint. Check-in was fast and efficient. The seats very comfortable, plenty of legroom and the food amazing. The service exceptional and a special thank you to Flavia she was wonderful as were the rest of the crew. Looking forward to flying with them...

Date of travel: January 2019
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Trans-Tasman Premium Economy Auckland - Perth

Helpful?
Thank Patricia P
Newcastle, Australia
Level 6 Contributor
101 reviews
51 helpful votes
Reviewed yesterday
NEW

Surprisingly comfortable flight to/from Tauranga. The aircraft had plenty of legroom and there were quite a few vacant seats in both directions. Only one cabin attendant - but for a 25-minute flight, what more would one need?. Absolutely no complaints.

Date of travel: January 2019
Domestic Economy Auckland - Tauranga
Helpful?
Thank Jim649
Ascot, United Kingdom
Level 6 Contributor
109 reviews
50 helpful votes
Reviewed yesterday
NEW

This was a Code Share with Air Tahiti Nui a journey that started off poorly and sadly did not improve on Air New Zealand. Travelling worldwide once or twice a month for many years you get to know who's good, and who to avoid. Our experience was barely average on this flight. The standard of food was well below par...

Date of travel: October 2018
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International Economy Los Angeles - London

Helpful?
Thank mailroom2017
Bakersfield, California
2 reviews
Reviewed yesterday
NEW

Excellent friendly service! SkyCouch seat option is perfect for a long flight! Requested assistance since I'm 75 years old an had wheelchair help getting to departure gate and then to and through NZ Customs and Immigration.

Date of travel: January 2019
International Economy Los Angeles - Auckland
Helpful?
Thank Kiwimac
Christchurch, New Zealand
Level 2 Contributor
9 reviews
2 helpful votes
Reviewed yesterday
NEW

Flight was on time boarding and eventually departed due to traffic slightly behind time. Air NZ flys PE in a 2-3-2 so was on the aisle in the middle block. Seat is one of the best in the business. Great gap between seats in front and can start watching the screen from the moment you board. Ability to charge mobile...

Date of travel: November 2018
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International Premium Economy Tokyo - Auckland

Helpful?
Thank paulashdowne
Level 5 Contributor
58 reviews
39 helpful votes
Reviewed yesterday
NEW

This is basically an overnight flight. Plus you lose a day. We left on the evening of the eighth, and arrived early morning of the tenth. They handle it well. It’s a long 12–hour flight, so you get dinner, lights out, breakfast, and you’re there. Two stand outs: The entertainment system has amazing selection (and you can hear it) with...

Date of travel: January 2019
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International Economy Vancouver - Auckland

Helpful?
Thank Derek v
Ohio
Level 6 Contributor
130 reviews
26 helpful votes
Reviewed yesterday
NEW
via mobile

Took Air New Zealand from Queenstown to Auckland to San Francisco This was approximately 19 hours in length with two different flights. I was pleasantly surprised and most impressed with the flight attendants. They were all very pleasant with cheerful demeners. The food was great for an airline and the wines offered with breakfast and dinner were of decent quality...

Date of travel: January 2019
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International Economy Queenstown - San Francisco

Helpful?
Thank Emma B
Toronto, Canada
Level 6 Contributor
108 reviews
9 helpful votes
Reviewed yesterday
NEW

The lounge in Auckland was amazing. As I was Star Alliance GOLD, we had access. Lots of choice in both food and beverages. I was counting on getting points for the flight but we discovered after the fact, that our price range was too low to get the points. BE SURE to double check (not sure how one would know)...

Date of travel: October 2018
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Domestic Economy Auckland - Queenstown

Helpful?
Thank Phloxylady2
Singapore, Singapore
Level 4 Contributor
43 reviews
8 helpful votes
Reviewed yesterday
NEW
via mobile

My family and myself flew on Air New Zealand to Wellington. There was a stopover at Auckland where we had to disembark, clear customs and retrieve our check-in baggage to re- checkin again at the domestic terminal which was some distance away from the international terminal for the connecting flight to Wellington. We had less than an hour to do...

Date of travel: December 2018
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International Economy Singapore - Wellington

Helpful?
Thank J4489ZOmichaelg
1 review
Reviewed 2 days ago
NEW

My family and I went to NZ to see family. I came back early, but my partner and three daughters were to stay an extra week. They were due to fly back today, domestic Rotorua -> Auckland then International Auckland -> Brisbane. My eight year old fell very ill and was admitted to Rotorua Hospital where she has been several...

Date of travel: January 2019
More 
Trans-Tasman Economy Rotorua - Brisbane

Helpful?
Thank Darren H
See travel tips for airlines
“Best Premium Economy”
patriciapZ8390OK, 23 Jan 2019 | Read review
“Keep your frequent flyer card handy.”
mailroom2017, 23 Jan 2019 | Read review
“If solo traveler take an aisle in the middle block if you don't want to be disturbed by the toilet run”
paulashdowne, 23 Jan 2019 | Read review
“If collecting points be sure to check that your fare garners points!”
Phloxylady2, 23 Jan 2019 | Read review
“Pray not to be hospitalised, they will have no compassion for you.”
J4335GOdarrenh, 22 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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