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Air New Zealand

13,989 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland New Zealand 01010
Depart
Mon, 12-25
Return
Mon, 01-01
Travellers
1,Economy
Overview
4.013,989 reviews
Travellers' Choice 2020 Winner
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About Air New Zealand

Airline Alliance

Star Alliance
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland New Zealand 01010

Airline Summary

As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.
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Monika W wrote a review Dec 9
28 contributions2 helpful votes
Queenstown - Auckland
Domestic
Horrible experience. Cancelled flight at the last moment, substitute flight scheduled 2 days later after my connecting flight would have already left. No refund, no recompense, no nothing. Money taken, no service rendered. Other airlines could fly according to schedule, AirNewZaeland could not due weather. I suppose it's not weather but god himself shedding tears over this sad excuse of an airline.
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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sha wrote a review Dec 9
Singapore, Singapore7 contributions6 helpful votes
Singapore - Auckland
International
The flight is extremely dirty! I travelled with a toddler and noticed that it is almost unsafe the amount of dirt you can visibly see on the seat, overhead where the lights are, sides of the seat etc. service too was very average and the crew took their own time to attend to when called upon.
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Date of travel: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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bridgetmciver wrote a review Dec 8
Menlo Park, California2 contributions
Napier - Auckland
Domestic
Air NZ drops the ball yet again. Our flight from Napier to Auckland simply. Flight cancelled while en route to the airport. Technical issues with a plane happen, we get it. But send a new plane! Come on this is not a third world nation! Now rerouted via Christchurch only after spending time with your lovely staff ...... online message wasn't able to rebook us. Completely messed up all on our plans.... disappointed yet again in Air New Zealand's lack of decent service. They won't be winning any awards anytime soon.
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sepeedeh R wrote a review Dec 8
1 contribution
Melbourne - Auckland
Trans-Tasman
Flight attendants barely acknowledged us, had to keep trying to get their attention to even get a cup of coffee. Food and drinks are no longer complimentary, same as movies. To get a proper meal you have to do it while checking in and if you miss that part in the form there are no other options that are close to decent, and extremely overpriced. Entertainment is only tv series non of which start on the first season and the episode are sometimes not the same as the one it’s listed as. E.g there was a friends episode 2 from season 10 that was actually a random episode from the early season maybe season one. The airport was no better with longer lines for people with kids. It used to be that if you have young children you can go through faster but now it’s the opposite. IF YOU HAVE KIDS DONT TRAVEL WITH AIR NEW ZEALAND.
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Passenger59130930332 wrote a review Dec 5
1 contribution
Palmerston North - Queenstown
Domestic
Air New Zealand damaged my baggage. Take photos of your luggage before and after. Protect yourself!
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Date of travel: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Early morning coffee & croissants in the departure lounge at ChCh Airport.
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Monika W wrote a tip Dec 9
"Travel with other airlines if possible "
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Sepeedeh R wrote a tip Dec 8
"They don’t offer food so don’t go hungry "
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hereandthere23528789 wrote a tip Dec 4
"Try and find an alternative route "
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Peter S wrote a tip Dec 2
"We purchased additional hold/freight luggage CHC to MEL. The e-system worked well. "
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Elthamboy wrote a tip Dec 1
"dont do it"
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