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Air New Zealand

Headquarters: 185 Fanshawe Street, Auckland Central, Auckland New Zealand 01010
Overview
4.014,210 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
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About Air New Zealand

Airline Alliance

Star Alliance
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland New Zealand 01010

Airline Summary

As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.
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14210Reviews
1934Photos
100Tips
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Popular mentions
lorn wrote a review Yesterday
59 contributions4 helpful votes
Auckland - Nelson
Domestic
We were due to fly out of Auckland at 12.10pm and arrive in Nelson at 1.40pm. Great. BUT we got on the plane and were then told that one engine was malfunctioning so we all had to get off again. FLIGHT CANCELLED. After this there was no announcement and we finally found a very uninterested member of ground staff to tell us to go to Desk One as it was not their problem. We did, then queued and queued. There were 5 staff on the desk but only 2 were helping. By the time we got to the front we were told we were being redirected to Wellington and then fly from there to Nelson. It took us 9 hours to get from Auckland to Nelson. ! 9 hours ! Nobody cared, nobody explained or helped. Nof even a free coffee.…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Georgina S wrote a review Nov 7
2 contributions
Houston - Auckland
International
The flight was overbooked. It felt like we were cattle. They had a 3 year old seated alone away from his mother because they overbooked the flight!! The seats were uncomfortable. If you can’t get a sky couch don’t bother flying air new Zealand.
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Matthew C wrote a review Nov 6
Melbourne, Australia4 contributions9 helpful votes
Melbourne - Auckland
Trans-Tasman
I booked in April to travel in November, got a good deal on a business class flight, in the middle of the day for myself and my wife. I also booked connecting flights hotels and hire car all coordinated with this flight time. 7 Days before travel I get an email saying my flight had been changed to an evening flight arriving at 1 am, because of time changes to my original flight. This was a lie, my original flight was still taking off at the same time, and the Air NZ website was taking bookings for economy seats on that flight. Air NZ lied to me , what Air NZ has done was sell my business class seats to someone else at a higher price, and dumped me and the wife on a red eye flight. Due to the need to travel at the original time, I had to downgrade my seats to economy. This is totally disgusting dishonest unethical behaviour. Your booking is not guaranteed with Air NZ, they can change it on you any time, and they do not care.…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Brendon P wrote a review Nov 6
Perth, Australia466 contributions223 helpful votes
Queenstown - Wellington
Domestic
Average service but was only a 2 hour flight. Only water or coffee for drink choices and a choice of 1 of 3 different snacks. Comfortable seats!
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Polestar-1 wrote a review Nov 5
Auckland, New Zealand2 contributions
Auckland - Hong Kong
International
Flying to Hong Kong to catch my Asia cruise to Singapore, flying back to Auckland from Singapore. All flights booked with Air New Zealand and Singapore Airlines and show in my AirNZ app. So AirNZ pretty much knows my movements and that I'm flying back home ... not. Can't check in online for my HK flight "because I don't have an onward flight". My guess is that they assume I'm applying for asylum in HK or potentially swimming to Singapore for the flight back. Really intelligent.…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Showing results 1-5 of 13,070
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All photosAll Traveller Photos
great inflight entertainment and helpful tripadvisor app
3 Helpful votes
2 Helpful votes
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Showing results 1-5 of 1,934
Matthew C wrote a tip Nov 6
"Book another airline who will honour your booking"
Peter H wrote a tip Nov 5
"Need to check the flight you are booking actually exists, and keep your fingers crossed."
Robin W wrote a tip Nov 3
"Stay away from this airline apparently this happened to other passengers "
Happiness56700599528 wrote a tip Nov 1
"Just work with air new zealand staff travel"
MJ wrote a tip Oct 2024
"Avoid these scammers"
…
Showing results 1-5 of 100
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