Air New Zealand
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland New Zealand 01010
Overview
4.014,189 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
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In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
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Food and beverage
About Air New Zealand
Airline Alliance
Star AllianceHeadquarters: 185 Fanshawe Street, Auckland Central, Auckland New Zealand 01010
Airline Summary
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.
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14189Reviews
1931Photos
100Tips
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Sydney - Invercargill
Trans-Tasman
Have previously flown with Air NZ, the experience was excellent and definitely exceeded the service and experience provided by other carriers on the same route (SYD - ZQN). This time I had to change my flight to a different day, and even though I hadn't booked Flexi tickets, Air…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Melbourne - Vancouver
International
Fabulous Fantastic and Faultless!! My 3rd trip in 3 years and I just had to write it's review without delay. From booking the flight, to airport kiosk check in, (fully staffed) to the inflight service and crew attention, it was very pleasurable and so professional. I haven't…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Auckland - Brisbane
Trans-Tasman
The only benefit of Premium Economy was a better seat. Really not worth the money. The food was mediocre, with only a single meal option. It showed how much this class of service has slipped in the last year.
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Wellington - Montreal
International
On this trip I travelled with 4 different airlines, including Air NZ. Air NZ was by far the best airline with regard to customer service - Stewards on other airlines seemed rude and indifferent in comparison. The pilot was humorous, the food was great, the plane was clean. It…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Queenstown - Wellington
Domestic
My flight was diverted due to bad weather. Fair enough, safety first. I landed in Christchurch instead of Wellington. We were told to stay on the plane, it would refuel and we would go back to Wellington asap. Then we were told to deplane, pick up our baggage, recheckin and get…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
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great inflight entertainment and helpful tripadvisor app
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