Air New Zealand
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland New Zealand 01010
Overview
4.014,189 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
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In-flight entertainment (WiFi, TV, films)
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About Air New Zealand
Airline Alliance
Star AllianceHeadquarters: 185 Fanshawe Street, Auckland Central, Auckland New Zealand 01010
Airline Summary
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.
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14189Reviews
1931Photos
100Tips
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New York City - New Plymouth
International
After being delayed 5 hours they finally borded us at 11pm. When we got on the plane they advised the air-conditioning wasnt working and they were trying to fix it, we ended up sitting on the plane for 3 hours with no aircon with still having a 17.5 hour flight ahead us, we…
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
San Francisco - Queenstown
International
4 customer service agents, each gave a different information, were dishonest to protect their and Air NZ's mistakes. One was a supervisor. Very disappointing. The lack of care and accountability by the staff and the management team is shocking. They made mistakes in quoting…
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Melbourne - Chicago
International
WORST CUSTOMER SERVICE EV EVER Flight to Chicago via Houston cancelled early morning before flight and allocated flight via Houston following day which I accepted as I could juggle accomodation and tours before flying on to Chicago. A few hours łater received SMS that I was on…
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Nelson - Auckland
Domestic
The service was great as Air NZ services are. I am not one to write bad reviews as I know the impact on the business being in business myself. However my review I feel is needed for the service which we received being far from fair and reasonable. Review is for the baggage…
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Auckland - Christchurch
Domestic
Wife was injured. She notified airnz for assistance online. Got back from Cairns, long day, finally got to terminal put her on bus Ok. l pushed luggage about a km to domestic not pleased with that crook of.... Go to get nz flight to chch, got to gate 31 to let staff know of…
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
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great inflight entertainment and helpful tripadvisor app
Flughafen Los Angeles, Warten auf das Bording
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