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Air New Zealand

Headquarters: 185 Fanshawe Street, Auckland Central, Auckland New Zealand 01010
Overview
4.014,206 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
About Air New Zealand

Airline Alliance

Star Alliance
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland New Zealand 01010

Airline Summary

As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.
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14206Reviews
1935Photos
100Tips
Traveller rating
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Popular mentions
harvey b wrote a review Sep 2024
San Rafael, California9 contributions9 helpful votes
San Francisco - Brisbane
International
We purchased 3 economy seats for their sky couch. It is really cramped and not for 2 adults just one. We paid over 8 k and later learned that we accrued zero points as they don’t give points for that ticket class. They didn’t tell us in advance. A total rip off.
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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BigH wrote a review Sep 2024
5 contributions2 helpful votes
Brisbane - Wellington
Trans-Tasman
Very disappointing as the air hostest gave everybody food except me. Admittedly I did book seat only BUT in all their advertising they say they will provide a snack. Unfortunately nothing was offered. Disappointing
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Amanda W wrote a review Sep 2024
1 contribution1 helpful vote
Rarotonga - Auckland
South Pacific
We are on our first holiday in many years and when booking we decided to treat ourselves to Business Class. What a waste of money. The seating in Business Class is very ergonomically poor it was very difficult to talk to my husband as there was a permanent courtesy board between…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Consuelo P wrote a review Aug 2024
1 contribution
Sydney - Invercargill
Trans-Tasman
Have previously flown with Air NZ, the experience was excellent and definitely exceeded the service and experience provided by other carriers on the same route (SYD - ZQN). This time I had to change my flight to a different day, and even though I hadn't booked Flexi tickets, Air…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rosita F wrote a review Aug 2024
Auckland Central, New Zealand7 contributions1 helpful vote
Melbourne - Vancouver
International
Fabulous Fantastic and Faultless!! My 3rd trip in 3 years and I just had to write it's review without delay. From booking the flight, to airport kiosk check in, (fully staffed) to the inflight service and crew attention, it was very pleasurable and so professional. I haven't…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Showing results 31-35 of 13,064
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Robin W wrote a tip Yesterday
"Stay away from this airline apparently this happened to other passengers "
Happiness56700599528 wrote a tip Nov 1
"Just work with air new zealand staff travel"
MJ wrote a tip Oct 2024
"Avoid these scammers"
Kiwimark wrote a tip Oct 2024
"My tip is avoid Air NZ"
RichandGil wrote a tip Oct 2024
"To clarify the only part of our flight that let us down was the boarding on the outbound leg. Staff on the return flight were brilliant "
…
Showing results 1-5 of 100
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