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Air Transat
Headquarters: 5959 Chemin Cote Vertu Ouest, Montreal, Quebec Canada
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3.012,435 reviews
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About Air Transat
Headquarters: 5959 Chemin Cote Vertu Ouest, Montreal, Quebec Canada

Airline Summary

Montreal-based Air Transat (TS) flies to 60 destinations in Canada, the United States, Mexico, the Caribbean, Central America, South America and Europe. Because it specializes in vacation destinations, it typically flies to warmer destinations during winter months and European destinations during summer months. It has operating bases at Montréal–Pierre Elliott Trudeau International Airport (YUL), Toronto Pearson International Airport (YYZ) and Vancouver International Airport (YVR). Air Transat aircraft have two cabins: Club Class, which is the equivalent of Business Class, and Economy Class.
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Jackie S wrote a review Jun 10
1 contribution
Toronto - Barcelona
International
Return flight changed 3 times. Originally booked with Air Transat for direct flights. Ended up with a connecting flight for return which was ok, however ended up having to book an additional 2 nights hotel.Our booking number was changed because of all the changes to our flight and as a result the agent changed the return ticket from Eco Standard to Eco Budget and our checked baggage which we already paid for was not included. Ended up paying an additional 320 euros for our checked luggage at the airport. Agent at check in had no interest in trying to help out. Called customer service but couldn’t get through; emailed customer service and automated reply was it will be a minimum of 30 days before they will look in to the issue. Still waiting for a reply to my email and refund.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Glenn I wrote a review Jun 9
Bradford, Ontario, Canada6 contributions7 helpful votes
Toronto - Liberia
International
I just got off the phone with Transat. They changed the dates of our travel (supposed to be Nov 29, now Dec 2). My partner could no longer attend as the dates don't work for him. We have already booked a hotel with our group of travellers. I can make the new date. Transat said I would now have to pay the difference (~$1000) for single occupancy instead of double now that my partner can't go. I still want to go for the amount I previously agreed to with my friends! My partner took time off work he can't get off and they now want to charge me nearly double what I paid to go on the same trip they had already booked for me (only without my partner). Incredibly frustrating and disappointing. I also waited on hold for 1.25 hrs for this news.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Michael M wrote a review Jun 7
Montreal, Canada41 contributions21 helpful votes
Toronto - Montreal
Domestic
We are passengers with only light cabin baggage landed from Europe in Toronto. There is an earlier slight available which would save us 2.5 hours of additional waiting for the flight we booked. The airline refuses to allow us onto the earlier plane which the gate agents confirm has ample open seats sighting airline policy. Major airlines will usually accept you-it's in their interest given degrees of over booking. My policy, and yours, should be to avoid Air Transat and their non customer serving policies in addition to their cheap attitude on so many aspects of the process of flying with them.....bus to planes almost everywhere.outside Canada, mean baggage size restriction for overhead-the smallest wine glasses and meager meals. There is better value elsewhere! we paid 1200 CAD each so not in the cheap airline category but cheap in services sll the same!
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Yasi y wrote a review Jun 6
2 contributions
Paris - Toronto
International
Polite and friendly staff. Good leg space. Healthy launch option( chicken menu) . Carry on and hand bag were both included in the ticket price. We were informed well in advance about a possible 20 min delay. Reasonable pricing! Definitely recommend.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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AlbertaCanadiangirl wrote a review Jun 6
Red Deer, Canada70 contributions56 helpful votes
Porto - Edmonton
International
This airline is ridiculous about carry on luggage. Had a bag that perfectly fit in carry on spot but then claimed my personal item was too large, which was a backpack. Never ever have I had a problem as it fits under the seat. The reason why no one wants to check their bags is that it’s inconvenient to wait for sometimes up to 2 hours for luggage at destination and then others times lost. Being this strict is a complete turn off from me using them again. All new planes have become a sardine can. They try and get more people less room for everything. Start making seats bigger and overhead bigger so people enjoy flying again.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jackie S wrote a tip Jun 10
"Departure flight was the most uncomfortable seat I’ve ever had in a plane. Narrow, hard seats - reply odd. Return flight was ok. "
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Leah M wrote a tip Jun 4
"My tip is to go with another company and if you have to go with Air Trasit don't bother paying for extras, you may or may not get them."
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Elvis D wrote a tip Jun 2
"Do not pay extra for option plus. Its useless"
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Connor o wrote a tip Jun 2
"Travel with a real company. "
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dokoturo wrote a tip May 2024
"If you pay for Club and Business,it's worth it but if you can't wait for long for a connecting flight,then use the major airlines. "
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Depart
Wed, 06-26
Return
Wed, 07-03
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1, Economy