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air berlin


4,008 Reviews
Headquarters: Saatwinkler Damm 42-43, 13627 Berlin Germany +49-030-3434-3434 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,008 Reviews from our TripAdvisor Community

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4,008 reviews from our community

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Showing 1,053: English reviews
Nussdorf am Inn, Germany
Level 4 Contributor
33 reviews
4 helpful votes
Reviewed yesterday
NEW

This budget airlines offers no frill services. When I say no frill, I mean it. Barely enough legroom in standard economy, which makes for a tight feel in the seat. No beverage service that offers free non-alcoholic beverages. Sometimes, you can purchase drinks like coffee for a price. The cabin crew is efficient and friendly. It is not bad for...

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Domestic Economy Munich - Berlin

Helpful?
Thank artchan93
Sydney, Australia
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed yesterday
NEW

This is a mean spirited airline peopled by mean spirited staff and frankly I am not surprised the airline has gone bust. At check-in our bags were weighed and we were 1.5kg over the weight allocation for two travelers ie. 750 grams each. Most low cost carriers have a tolerance level before enforcing excess baggage fees and having explained that...

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Europe Economy Berlin - Krakow

Helpful?
Thank George L
Middletown, Rhode Island
Level 3 Contributor
11 reviews
1 helpful vote
Reviewed 2 days ago
NEW

The airline was surprisingly good, the food was good, inflight staff was nice , and very accommodating. I would suggest that if you are tall you splurge for the XL seats for more leg room

International Economy Boston - Milan
Helpful?
Thank giannak78
New York City, New York
2 reviews
Reviewed 2 days ago
NEW

Our AirBerlin craft was replaced by an AlItalia one, which was practically luxurious compared to the nightmare of AirBerlin accommodations before that. If they can bring in Alitalia level comfort to all of their flights, I would fly with them again, but otherwise, I'm staying far away from AirBerlin.

Europe Economy Rome - Berlin
Helpful?
Thank laure219
Phoenix, Arizona
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

Booked flight on July 11 for Sept 25. Just got email saying they will not refund fares for bookings made prior to Aug 25. Yet, they're still in business and still collecting money from other suckers. Since it's europe, there's no recourse. They took my money like a common thief.

International Economy Chicago - Berlin
Helpful?
Thank richPHX
Budapest
Level 6 Contributor
579 reviews
348 helpful votes
Reviewed 2 days ago
NEW

Flight was delayed. Seat was comfortable, enough space for legs and enough width. Friendly crew. Too bad they are about to go bankrupt as it gives you some feeling of risk when you go with them.

Europe Economy Berlin - Budapest
Helpful?
Thank pengemex
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

What terrible service when it comes to checking luggage!!! There was no online option to pay for luggage...luckily my sister and I arrived at the Munich airport with ample time even though we were only taking a domestic flight. Well good thing!!! When it came to checking luggage we were told we have to go to another desk to pay....another...

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Domestic Economy Munich - Berlin

Helpful?
Thank Jenna-Rose D
Melbourne, Australia
Level 6 Contributor
132 reviews
43 helpful votes
Reviewed 4 days ago
NEW
via mobile

I don't write negative feedback lightly but I must say my experience with this airline has just done that. Got stitched up at checkin with luggage having to pay huge amounts as this is one of few airlines that you can't pay for luggage online.... I did try!! But no luck so as a result you get slammed at checkin.......

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Europe Economy Munich - Copenhagen

Helpful?
Thank Roger A
Iceland
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 5 days ago
NEW

I flew with them from KEF to TXL and then a return trip. I've flown with a few different airlines but this was the first time I'd flown with Air Berlin. Never having flown with them before I was completely unprepared for what we got. On our flight out we had not bought seats since we didn't mind if we...

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Europe Economy Reykjavik - Berlin

Helpful?
Thank theicetraveller
Miami, Florida, United States
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed 5 days ago
NEW
via mobile

This summer I booked a round trip from Miami to Munich with one stop in Düsseldorf with air Berlin , "the second biggest airline in Germany ". After waiting over an hour at the baggage claim in Munich I realized my luggage was not there. Once I inquired the Airline they sent me to another booth named airgate to file...

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International Economy Miami - Dusseldorf

Helpful?
Thank Paola F
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See travel tips for airlines
“My best tip would be to pick another airline, if not then pay for a better seat.”
theicetraveller, 15 Sep 2017 | Read review
“Simply avoid this Airline like the plague!!!”
946isaacg, 13 Sep 2017 | Read review
“Dont buy a last minute ticket. They are very expensive.”
HansBrandl, 11 Sep 2017 | Read review
“Avoid it like the plague!”
726jackl, 6 Sep 2017 | Read review
“Do not travel by Air Berlin.”
870assemm, 5 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About air berlin
Germany's second-largest airline, airberlin (AB) flies non-stop to more than 170 destinations, including 17 domestic destinations. Its international destinations include more than 40 countries in Europe, Africa, Asia and North America. The airline, which is part of the oneworld alliance, has hubs at Berlin Tegel Airport (TXL) and Düsseldorf Airport (DUS). Focus cities include Hamburg Airport (HAM), Munich Airport (MUC), Palma de Mallorca Airport (PMI) and Stuttgart Airport (STR). Most of its aircraft only have Economy Class seating, though some aircraft used for long-haul flights feature both Business Class and Economy Class cabins.
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