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3.5 of 5 stars
1,143 Reviews
Headquarters: Saatwinkler Damm 42-43, 13627 Berlin Germany +49-030-3434-3434 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 220
  • 370
    Very good
  • 285
  • 135
  • 133
Just average

The airline is part of Oneworld and therefore one expects a certain level of service. I had a bag... read more

3 of 5 starsReviewed 2 days ago
Melbourne, Australia
Rating summary
  • 3 of 5 stars
    3 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    3.5 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    2.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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1,143 Reviews from our TripAdvisor Community

Write a Review

1,143 reviews from our community

Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
Melbourne, Australia
Level Contributor
568 reviews
731 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The airline is part of Oneworld and therefore one expects a certain level of service. I had a bag destroyed on this flight and the service was appalling. 32 emails and 6 phone calls till the issue was rectified. I was pleased to receive the chocolate heart but simply outsourcing baggage and ignoring it leads to large frustration.

Europe Economy Bucharest - Berlin
Thank Lechiffre1
Baltimore, Maryland
Level Contributor
36 reviews
8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I read reviews about Air Berlin on Facebook (didnt come up on here when I initially searched for it), but after I'd already booked the flight. If I could have, I would have canceled because of the reviews I'd read. I expected a terrible flight and to have my baggage show up at my final destination long after I'd landed...

International Economy Abu Dhabi - New York City

Thank RunNFly
Level Contributor
25 reviews
13 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The flight was 1 hour delayed with departure, plane A321 13 years old, seats quite comfortable, we got offered one soft drink and sandwich free of charge. Not the best airline, but acceptable for less than 2 hours flight

Europe Economy Frankfurt - Palma de Mallorca
Thank Observer76
Singapore, Singapore
Level Contributor
418 reviews
96 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Just a short flight for me to salzberg from berlin. Did not expect too much as it seed. To be a budget carrier. Check in and onboard services quick . Ok for short flights but longer haul could be an issue with no tv screens or more legroom

Europe Economy Berlin - Salzburg
Thank TrailsOfAnne
Abu Dhabi, United Arab Emirates
Level Contributor
85 reviews
8 helpful votes
4 of 5 stars Reviewed 1 week ago

After spending a hectic week in Germany, all I needed was a quiet flight back to Abu Dhabi. Air Berlin was able to provide that.

International Economy Dusseldorf - Abu Dhabi
Thank Carlo A
Petah Tiqwa, Israel
Level Contributor
32 reviews
3 helpful votes
5 of 5 stars Reviewed 1 week ago

we took the flight from tel aviv airport to berlin. short flight, beverly felt it, the flight attendants were nice and in general it was good

International Economy Tel Aviv - Berlin
Thank Elad A
Level Contributor
10 reviews
1 helpful vote
4 of 5 stars Reviewed 1 week ago

Very good value. Significantly less then other major carriers. While the seating was tight, as other airlines are, the meals on board and service were very good. Overall, a good experience.

International Economy Bologna - Boston
Thank Anthony P
Chicago, Illinois
Level Contributor
17 reviews
13 helpful votes
4 of 5 stars Reviewed 1 week ago

Berlin Tegel is one of the worst airports I flew from/to. The opening of BER is overdue! The waiting area @TXL was ok - I didn't expect much to begin with. The security personnel was far from being friendly (my wife had issues with her breast pump) but we can't blame AB for that. The flight itself was ok -...

Europe Economy Berlin - Helsinki

Thank KNobi83
Sudbury, Massachusetts
Level Contributor
12 reviews
3 of 5 stars Reviewed 1 week ago

We had an extremely uncomfortable night flight to Germany owing to the appalling legroom - even my daughter couldn't get comfortable. The flight back was marginally better, but this might have been due to our low expectations and it being a daytime flight. The return flight was nearly 2 hours late departing and landing. The cabin service was not particularly...

International Economy Boston - Dusseldorf

Thank Aidan P
Andover, United Kingdom
Level Contributor
8 reviews
1 of 5 stars Reviewed 1 week ago

Disgusted with their service. I will never use this company again. Two flights we booked with them and they couldn't get either of them right. The night before we were due to go on holiday from London to Naples, we receive an e mail telling us the flight from Stuttgart to Naples was cancelled. No explanation or alternatives. The telephone...

Europe Economy Stuttgart - Naples

Thank Amanda S
See travel tips for airlines
“if you want to get a place near the window, check in 24 hours a head in the airline web site”
 of 5 stars 250elada, 20 Aug 2016 | Read review
“Ask if they have Exit seats available.”
 of 5 stars anthonyp227, 19 Aug 2016 | Read review
“Pay for extra legroom unless you have had your legs amputated below the knee”
 of 5 stars 843aidanp, 18 Aug 2016 | Read review
“Ask for a window seat at the check in if you are willing to have one, or for a place at the emergency places if you need more legroom.”
 of 5 stars 106martinah, 14 Aug 2016 | Read review
“Choose other airline.”
 of 5 stars NatLit, 12 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About airberlin
Germany's second-largest airline, airberlin (AB) flies non-stop to more than 170 destinations, including 17 domestic destinations. Its international destinations include more than 40 countries in Europe, Africa, Asia and North America. The airline, which is part of the oneworld alliance, has hubs at Berlin Tegel Airport (TXL) and Düsseldorf Airport (DUS). Focus cities include Hamburg Airport (HAM), Munich Airport (MUC), Palma de Mallorca Airport (PMI) and Stuttgart Airport (STR). Most of its aircraft only have Economy Class seating, though some aircraft used for long-haul flights feature both Business Class and Economy Class cabins.
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