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airberlin


3.5 of 5 bubbles
1,955 Reviews
Headquarters: Saatwinkler Damm 42-43, 13627 Berlin Germany +49-030-3434-3434 Website
Rating summary
  • 3 of 5 bubbles
    Legroom
    3 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    2.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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1,955 Reviews from our TripAdvisor Community

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1,955 reviews from our community

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Showing 458: English reviews
A TripAdvisor Member
1 of 5 bubbles Reviewed 3 days ago NEW via mobile

I booked and paid for a flight for my daughter, her husband and my 9 month old granddaughter. This was a connecting flight originating at Cancun booked with Air Berlin. On arrival at Düsseldorf checkin (Flybe one of AB's flight partners) they were told there was no record of the booking. I called Air Berlin from the UK and Judith...

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Europe Economy Dusseldorf - Manchester

Helpful?
1 Thank A TripAdvisor Member
Tel Aviv, Israel
1 review
1 helpful vote
2 of 5 bubbles Reviewed 4 days ago NEW

I recently traveled to Berlin with a group of master degree students from Tel Aviv. On 23/9, my return flight was delay for 24 hours! we spend hours at the airport and just before Boarding 1 Stewardess ask for 29 volunteers to stay one more night in Berlin. when they didn't get enough volunteers to stay (because of their overbooking)...

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International Economy Berlin - Tel Aviv

Helpful?
1 Thank yaarapd
Zurich, Switzerland
Level Contributor
4 reviews
2 helpful votes
2 of 5 bubbles Reviewed 5 days ago NEW

Frist impression always lasts. But a first BAD impression will last FOREVER! Travelled recently on AriBerlin (AB) Düsseldorf-Cancun-Düsseldorf in Business Class. On my outbound flight (21NOV), I've found out at check-in that my confirmed seats have been changed without any prior notifications. Generally, most airlines will not change assigned seats (once confirmed to the passengers). Unless really due to operational...

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International Business Class Cancun - Dusseldorf

Helpful?
1 Thank KR L
New York City, New York
Level Contributor
4 reviews
1 helpful vote
1 of 5 bubbles Reviewed 6 days ago NEW

Hi everyone, On Dec. 1, 2016, I purchased a $ 3.000 business class ticket from LAX to Düsseldorf. Since I am a professional musician I made sure to speak over the phone with a Air Berlin manager to confirm I would be able to carry my $ 150.000 guitar with me as my only carry on baggage. The Air Berlin...

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International Business Class Los Angeles - Dusseldorf

Helpful?
1 Thank VVC84
Silesia Province, Poland
Level Contributor
50 reviews
2 helpful votes
4 of 5 bubbles Reviewed 1 week ago

I have flown with Air Berlin earlier but only short-haul routes. My first long-haul flight with this carrier was satisfying. Good choice of movies and TV programmes in IFE, edible meals. The seats are cramped a little but for this fare it was fine.

International Business Class Berlin - Abu Dhabi
Helpful?
Thank N7Killer
Wollongong, Australia
Level Contributor
252 reviews
107 helpful votes
4 of 5 bubbles Reviewed 1 week ago

Flew Airberlin as code share with Etihad out of Syd via Abu Dhabi. Used AB a number of times and always found the service to be of a good level and standard and no difference on these occasions. Flight on A330, crew and service throughout very good, meals were quite good and a little better than Etihad and on par...

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International Economy Abu Dhabi - Berlin

Helpful?
1 Thank Stephen C
West Palm Beach, Florida
1 review
1 helpful vote
5 of 5 bubbles Reviewed 1 week ago

I was a little hesitant based on some of the reviews that I read - but this was by far the best flight I've ever been on. The check in was very easy and done well. The flight crew was very friendly and helpful. Food and drinks were served generously. We stopped in Berlin to change planes, again, all went...

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International Economy New York City - Rome

Helpful?
1 Thank Judi L
Brooklyn, New York
Level Contributor
26 reviews
6 helpful votes
2 of 5 bubbles Reviewed 1 week ago

1 - Check in: not nice lady screamed on us , because she had to repeat 2nd time (sorry, we didn't understand her English from 1st time) 2 - Waiting room for board - no rest room, no line for the bus (they use BUS for the boarding!!! Like in 1950-1970) - animal style (us usual in Eastern Europe). 3...

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Europe Economy Berlin - Rome

Helpful?
1 Thank alexandre c
Copenhagen, Denmark
Level Contributor
274 reviews
121 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

My final destination was Copenhagen. As there are no direct flights between Naples and Copenhagen, I chose this route with transfer in Berlin. Having used AirBerlin earlier, I thought it might be an adequate choice, and it was. The company sent me good information by e-mail well in advance of my flight, and followed up the day before departure with...

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Europe Economy Naples - Berlin

Helpful?
Thank Torger B
Frankfurt
Level Contributor
4 reviews
4 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago

By now I do not expect much from airberlin anymore. They have cut services over the last year significantly. But I do expect basic information on flight delays. My flight was scheduled to leave at 4.50 pm. At 4.15 pm the gate attendant informed us that boarding will be delayed by 15 min. That was the last announcement. 10 min...

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Domestic Economy Munich - Dusseldorf

Helpful?
1 Thank gt2009
See travel tips for airlines
“if something happens with your flight, send them complain just after landing or they going to deny”
 of 5 bubbles yaarapd, 5 Dec 2016 | Read review
“Find another airline if you want to avoid the hassles of delays & misconnections.”
 of 5 bubbles 442krl, 4 Dec 2016 | Read review
“My advice try to avoid this airline.”
 of 5 bubbles VVC84, 3 Dec 2016 | Read review
“Make sure you avoid flying with small children”
 of 5 bubbles DRuben1330, 20 Nov 2016 | Read review
“Bring your own food and drinks unless you are willing to pay for them on board.”
 of 5 bubbles 984manuelw, 5 Nov 2016 | Read review
Show next 5 travel tips 5 of 10
About airberlin
Germany's second-largest airline, airberlin (AB) flies non-stop to more than 170 destinations, including 17 domestic destinations. Its international destinations include more than 40 countries in Europe, Africa, Asia and North America. The airline, which is part of the oneworld alliance, has hubs at Berlin Tegel Airport (TXL) and Düsseldorf Airport (DUS). Focus cities include Hamburg Airport (HAM), Munich Airport (MUC), Palma de Mallorca Airport (PMI) and Stuttgart Airport (STR). Most of its aircraft only have Economy Class seating, though some aircraft used for long-haul flights feature both Business Class and Economy Class cabins.
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