We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

airberlin


3 of 5 bubbles
2,116 Reviews
Headquarters: Saatwinkler Damm 42-43, 13627 Berlin Germany +49-030-3434-3434 Website
Rating summary
  • 3 of 5 bubbles
    Legroom
    3 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    2.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

2,116 Reviews from our TripAdvisor Community

Write a Review

2,116 reviews from our community

Filter reviews by popular destinations:
All reviews Berlin Düsseldorf Munich Palma de Mallorca Vienna Zurich Hamburg New York City Stuttgart Bonn Abu Dhabi Frankfurt Nuremberg Rome Stockholm County
Traveller rating
Cabin
  • (462)
  • (0)
  • (39)
  • (0)
Route
  • (237)
  • (229)
  • (36)
  • (0)
  • (0)
  • More
Language
  • More
Showing 502: English reviews
Cape Town Central, South Africa
2 reviews
9 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

Absolutely shocking service. After a flight cancelled and extra costs incurred they still have not acknowledged the inconvenience caused after 3 months. Numerous emails and phone calls to them are ignored. I am owed money for hotels etc I cannot believe the unprofesionalism I have received

Europe Economy Berlin - Reykjavik
Helpful?
Thank janwild23
Zurich, Switzerland
Level Contributor
22 reviews
4 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

Airline which gives good value for the money. Travelled transatlantic and was not bored for a moment, good entertainment even in economy class, friendly staff. Can only recommend.

International Economy Zurich - Miami
Helpful?
Thank Sandrica2014
Stara Tura, Slovakia
Level Contributor
14 reviews
3 of 5 bubbles Reviewed 3 days ago NEW

Average airline, average food. The flight not bad, Operated by boeing 777/300. Enough space and the crew was nice.

International Economy Dusseldorf - Abu Dhabi
Helpful?
Thank Duryi5
2 reviews
2 helpful votes
1 of 5 bubbles Reviewed 4 days ago NEW

Hi All, This below follows what was possibly the worst traveling experience of my life. Air Berlin managed to mess up my trip from the US to Europe and my return trip from Europe to the US and their Customer service is not existent. ON MY WAY TO EUROPE: It all started in New York City and it all ended...

More 
International Economy New York City - Florence

Helpful?
Thank Alessandro M
Toronto, Canada
1 review
1 of 5 bubbles Reviewed 5 days ago NEW

Booked flight through expedia.ca - there is no option to add luggage when booking through third party travel websites. Confirmed luggage rules when booking - one bag costs 15-30 euros. There is no option to add luggage during online check-in the night before the flight. At the airport, I was told to pay 60 euros for my suitcase. Apparently, according...

More 
Europe Economy Paris - Berlin

Helpful?
Thank M_bear83
Orlando
Level Contributor
52 reviews
11 helpful votes
3 of 5 bubbles Reviewed 6 days ago NEW

This was my first experience with AirBerlin and as my title says you get what you pay for with AirBerlin. The flight was cheap, but so was the service. A change of meeting plans had me at the airport early and I inquired about changing to an earlier flight. It would have been cheaper to throw away my original ticket...

More 
Europe Economy Berlin - Copenhagen

Helpful?
Thank peterarchive
Crestview, Florida
Level Contributor
4 reviews
1 of 5 bubbles Reviewed 1 week ago via mobile

I would rather take a bus than fly airberlin again! I'm 6'0" and had 4" between my knees to the seat in front of me. That went to nil when the person in front of me reclined her seat. All food and drinks, including water, required payment. Customer service was below minimum. As we were deplaning they offered each person...

More 
Europe Economy Berlin - Madrid

Helpful?
Thank roblove
Level Contributor
4 reviews
1 of 5 bubbles Reviewed 1 week ago

was notified at the airport that flight was delayed 7.5 hours!!! the 3 of us(one child) were losing our mind waiting for the flight.there was no explanation what had happened.. company does not deal with complaints over the phone...only by email according to them and of course they have not respoded to my email 10 days later! hold time with...

More 
International Economy New York City - Dusseldorf

Helpful?
Thank Mojgan Sigal K
Melbourne, Australia
Level Contributor
5 reviews
6 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago

Recently flew from Paris to Berlin booked by Flight Centre in Melbourne. FC advise luggage cannot be included when booking from Australia. When we checked in Airberlin were unhelpful and then charged 60 Euro each bag! Worst was my wife left her phone on the plane and realised when we were at baggage claim (within 30 minutes of landing). We...

More 
Europe Economy Paris - Berlin

Helpful?
1 Thank grant450
Copenhagen, Denmark
Level Contributor
89 reviews
30 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago

We traveled from Copenhagen to Salzburg with a stop in Berlin Tegel. the flight was on time and in good conditions. Tegel is a boring airport so luckily our stop there. Service on the flight was ok but legspace very scarce unless you buy a better seat.

Europe Economy Copenhagen - Salzburg
Helpful?
Thank Kebe42
See travel tips for airlines
“Dont fly with Air Berlin”
 of 5 bubbles janwild23, 22 Jan 2017 | Read review
“If you are not buying directly from airberlin website go to airberlin.com to buy luggage separately or pay 60 euros/bag at the airport”
 of 5 bubbles M_bear83, 19 Jan 2017 | Read review
“Do not fly for any long flights, two hour maximum!”
 of 5 bubbles peterarchive, 18 Jan 2017 | Read review
“Ensure baggage is included in the flight booking. Don't leave anyhting behind.”
 of 5 bubbles grant450, 10 Jan 2017 | Read review
“In the business class, if you are tall, forget about sleeping”
 of 5 bubbles Phil512, 6 Jan 2017 | Read review
Show next 5 travel tips 5 of 10
About airberlin
Germany's second-largest airline, airberlin (AB) flies non-stop to more than 170 destinations, including 17 domestic destinations. Its international destinations include more than 40 countries in Europe, Africa, Asia and North America. The airline, which is part of the oneworld alliance, has hubs at Berlin Tegel Airport (TXL) and Düsseldorf Airport (DUS). Focus cities include Hamburg Airport (HAM), Munich Airport (MUC), Palma de Mallorca Airport (PMI) and Stuttgart Airport (STR). Most of its aircraft only have Economy Class seating, though some aircraft used for long-haul flights feature both Business Class and Economy Class cabins.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

218 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (218)
Viewed
Onboard Feature (7)
Viewed
View from Window (36)
Viewed
Seat (21)
Viewed
Airport (42)
Viewed
Food and Drink (31)
Viewed
Cabin (16)
Viewed
Other (65)