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Alaska Airlines

Headquarters: PO Box 68900, Seattle, WA 98168
Overview
4.017,433 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Alaska Airlines
Headquarters: PO Box 68900, Seattle, WA 98168

Airline Summary

The fifth-largest airline in the United States, Seattle-based Alaska Airlines (IATA: AS; ICAO: ASA) flies to more than 100 destinations in the United States, Mexico, Costa Rica, and Canada. As the name implies, it's a major carrier in the state of Alaska, flying to about 20 large and small destinations throughout the state. However, the airline has a major presence serving destination on the West Coast of the United States of America. The airline has five hubs: Los Angeles International Airport (LAX), Portland International Airport (PDX), San Francisco International Airport (SFO), Seattle–Tacoma International Airport (SEA), and Ted Stevens Anchorage International Airport (ANC). Aircraft operate with two classes of service: First Class and Main Cabin (Economy Class). Premium Class in the Main Cabin, offering additional legroom and priority boarding, is being added to aircraft. Passengers flying in First Class have access to the airline's Alaska Lounge with locations 7 airports. On 25 April 2018, Alaska Airlines and Virgin America merged. The combined airline is known as Alaska Airlines. The combined fleet consists of Airbus, Boeing, Bombardier, and Embraer aircraft.
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17433Reviews
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Kayla S wrote a review Yesterday
1 contribution
Anchorage - Phoenix
Domestic
Our flight was delayed by 30 minutes and then we had to wait an additional 15 mins because they were missing a crew member. Then once we boarded we were informed that there was no air and we would be delayed yet again. Our flight was supposed to leave at 11:55 pm and instead left at 1:00 am. This was the worst flight of my life. Guess im going to fly Delta to Alaska from now on.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Martha R wrote a review Jul 10
1 contribution
Seattle - Orlando
Domestic
Im letting everyone know how careless this company is for the passengers. I’m on vacation in Washington and got sick with COVID and as a responsible person I called them to change my flight maybe for for another week due to this virus been so contagious, they denied my request and I was told to wear a mask and go home I explain that is not possible and that I had a doctor excuse explain to wait five days before traveling. They didn’t offer anything to help not even a discounted ticket for me to go home. I can’t believe the person I talk to me had the audacity to suggest I go home sick with COVID and get everyone sick on the airplane hundreds of people will g we this virus. For me is very selfish from them . So be aware who you travel with specially if you have children or your are an older person on there flights. I try sending Alaska a complain yesterday in the morning about it but of course they didn’t acknowledge. Terrible service and they are careless for there customer. 100 dissatisfied with Alaska airlines and Priceline !!!!
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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jan M wrote a review Jul 10
2 contributions
Tampa - Seattle
Domestic
Cramped seating had aisle seat and constant long line to bathroom. And people bumping into me.Puddles of urine flooded bathroom floors stunk up rear of plane where galley is located. Staff wouldn't help they advised not to wear socks into b/ r. They destroyed my luggage ripped open and layed my suitcase by staff. My clothes scattered on floor.lost many items.i called airlines to report never called back. Fly delta it's the best.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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bryan p wrote a review Jul 9
1 contribution
San Francisco - Seattle
Domestic
Delayed 1 hour from Seattle to San Francisco. Delayed 2 hours from San Francisco to Seattle and few days later. Not the only times I've been delayed flying with Alaska. Will not fly with Alaska ever again.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tim S wrote a review Jul 8
Turners Falls, Massachusetts6 contributions
White Mountain - Boston
Domestic
It's a very mixed bag of both good and bad. First, the good flight attendants were awesome and attentive to people's needs regarding snacks and drinks. Seats in business class were comfy and they did have USB and power chargers. The Cons were communication was very poor and if you asked one desk agent something they would answer with an I am not sure. Also, the airline was 45 minutes late. I am not one to grip much as those things happen. What did irk me a little bit was they announced that the crew was getting on to check to see if the plane was clean of trash from the previous flight but before the crew did that they hugged and laughed with the exiting crew for a good five minutes before doing their jobs. The Depturing billboard above the plane said it was arriving at 12:15 am when it began boarding at 11:30 pm. In Seattle, it was worse the departing and arriving boards were all messed up time-wise. Also, we had to sit on the Tarmac for 25 minutes while wrangling up some Alaska Airlines workers to deboard us. Then there was the baggage fiasco I arrived in Anchorage Alaska to start my one-week vacation only to discover Alaska Airlines never loaded my bag it was still in Seattle. No reason as to why it was not loaded. Left my phone number and they called at 4 am the next morning to say my bag had arrived. I was happy they at least tried to right the wrong in that and gave me travel points. When I arrived at Logan in Boston today everyone from the flight had to wait for at least a half hour because nobody was unloading baggage from the plane. Alaska's airline's excuse was we are a little short-staffed,
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Replacement!
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Damage
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Economic class they gave me after overbook flight
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"Better than ever" ... that's the advertisement at least
9 Helpful votes
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bryan p wrote a tip Jul 9
"Prepare to be delayed."
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jim wrote a tip Jul 4
"Don’t use this airline. "
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Gurpal S wrote a tip Jun 2024
"I would not recommend to travel in Alaska airline if other options are available."
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Knut J wrote a tip Jun 2024
"Try another one"
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Cassie H wrote a tip Jun 2024
"Avoid this airline at all costs."
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: C$41
2th checked bag: C$55
3th checked bag: C$136
4th checked bag: C$136
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: C$41
2th checked bag: C$55
3th checked bag: C$136
4th checked bag: C$136
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: C$41
2th checked bag: C$55
3th checked bag: C$136
4th checked bag: C$136
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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