We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Alaska Airlines


12,278 reviews
Headquarters: PO Box 68900, Seattle, WA 98168 +1 800-252-7522 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

12,278 Reviews from our TripAdvisor Community

Write a Review

12,278 reviews from our community

Filter reviews by popular destinations:
All reviews Seattle Portland Los Angeles Anchorage San Diego San Francisco Las Vegas Maui San Jose Honolulu Los Cabos Kailua-Kona Fairbanks Boston Orange
Traveller rating
Cabin
  • (10,111)
  • (0)
  • (0)
  • (1,837)
Route
  • (10,298)
  • (751)
  • (423)
  • (268)
  • (199)
  • More
Language
  • More
Showing 11,966: English reviews
3 reviews
1 helpful vote
Reviewed yesterday
NEW

The flights were smooth, and the pilot. Very capable. It just feels like Alaska Airlines nickels and dimes people to death. You have to pay extra for everything and it's not like the flight itself is that cheap. Overall, when balancing the good with the bad, they are purely average.

Date of travel: February 2019
Domestic Economy Newark - Anchorage
Helpful?
Thank lindatea11
Level 4 Contributor
25 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

Bit better flight this time as was able to book and choose our seats so we were sitting together for the flight. For some reason when you don't book seats Alaska Airlines seems to split people travelling together up which I find annoying. Staff are usually very helpful in trying to get you seated together otherwise. Comfortable seats pleasant helpful...

Date of travel: October 2018
More 
Domestic Economy Seattle - Anchorage

Helpful?
Thank Liz H
Level 3 Contributor
15 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

Alaska delayed our flight 35 min which screwed up our timing. We got to the airport 5 min after the 40 min check in cut off. 5 min! They said nope....had to change our flight to another city with no one to take us home. Charged us an additional $100 also. Never in my life have I ever been treated...

Date of travel: March 2019
More 
Domestic Economy Kailua-Kona - San Jose

Helpful?
Thank Shell1617
Seattle, Washington
Level 4 Contributor
43 reviews
21 helpful votes
Reviewed yesterday
NEW

We did a round-trip from Seattle to Maui. Consistently good, comfortable service both directions, with a convenient schedule and competitive pricing.

Date of travel: March 2019
Domestic First Class Seattle - Maui
Helpful?
Thank Ken_Chris_Seattle
Medford, Oregon
Level 6 Contributor
292 reviews
88 helpful votes
Reviewed yesterday
NEW

This was our first trip in "First Class". Our flight attendant, Daniel, was also in charge of the Alaska flight attendants in the rest of the cabin of this A320. He handled the entire effort with ease. His service to us was impeccable. Obviously, we don't do this first class thing very often but, after his efforts, we will just...

Date of travel: March 2019
More 
Domestic First Class Las Vegas - Portland

Helpful?
Thank larkinjl
1 review
1 helpful vote
Reviewed yesterday
NEW

We flew round trip on Alaska from LA to Fort Lauderdale. On our departure flight, the pilot started speeding up to take off and then slammed on the breaks saying the check engine light came on. 4 hours, 3 gate changes and 2 planes later, we're back in the air. While we were waiting for our new plane, ANOTHER Alaska...

Date of travel: March 2019
More 
Domestic Economy Los Angeles - Fort Lauderdale

Helpful?
1 Thank BeeErin
Seattle, Washington
Level 6 Contributor
435 reviews
66 helpful votes
Reviewed yesterday
NEW

We fly Alaska quite often as we enjoy the service and ability tofly anywhere in the US from Seattle.

Date of travel: March 2019
Domestic Economy Seattle - New Orleans
Helpful?
Thank Turnkey56
Seattle, Washington
Level 6 Contributor
228 reviews
69 helpful votes
Reviewed 2 days ago
NEW

We like Alaska because they have great service on-board the flight and their check in personnel are nice also. Recently we flew Alaska from Fort Lauderdale and we ran into the same issue that you have if you fly Alaska from O'Hare. They have very few flights so the challenge is they don't have people at the desk for check-in...

Date of travel: March 2019
More 
Domestic Economy Fort Lauderdale - Seattle

Helpful?
Thank rae_wul
Spokane, Washington
Level 5 Contributor
61 reviews
17 helpful votes
Reviewed 2 days ago
NEW

We have two favorite airlines...Alaska and Southwest. We have been flown Alaska to Hawaii seven times now and have always had excellent service. The economy plus seating is great and their mileage program is one of the best. Planes are clean, flight crew and attendants great, and they are usually on time. The fares are always competitive and many times...

Date of travel: March 2019
More 
Domestic Economy Spokane - Maui

Helpful?
Thank Andrewjay1
Chicago, Illinois
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed 2 days ago
NEW

If you upgrade to premium seating, there is definitely better than average legroom. Otherwise expect to be packed in tight. On longer flights, would definitely say this is worth the expense. But the cost of extra legroom and checked bags start to add up, making a reasonably priced ticket considerably more expensive. Wi-fi signal was not the best on any...

Date of travel: March 2019
More 
Domestic Economy Chicago - Fairbanks

Helpful?
Thank BLT_2Go
See travel tips for airlines
“I had to pay for my first checked bag, snacks and meals not included, couldn't choose seats on some legs of my trip”
lindatea11, 25 Mar 2019 | Read review
“Premium Class (Economy+) is worth it for the extra legroom.”
Ken_Chris_Seattle, 25 Mar 2019 | Read review
“Check how many daily flights they fly from that airport to your destination to see if there could be an issue”
rae_wul, 24 Mar 2019 | Read review
“enroll in the mileage plan and enjoy the yearly companion fare.”
Andrewjay1, 24 Mar 2019 | Read review
“Extremely cramped unless you pay for premium seating”
BLT_2Go, 24 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
Alaska Airlines Baggage Fees
  • United States to Canada
    • 1st Bag: US$30
    • 2nd Bag: US$40
    • 3rd Bag: US$100
    • 4th Bag: US$100
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: US$30
    • 2nd Bag: US$40
    • 3rd Bag: US$100
    • 4th Bag: US$100
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: US$30
    • 2nd Bag: US$40
    • 3rd Bag: US$100
    • 4th Bag: US$100
    • Each bag maximum 50 lb/23 kg
More ▾
About Alaska Airlines
The fifth-largest airline in the United States, Seattle-based Alaska Airlines (AS) flies to more than 100 destinations in the United States, Mexico, Costa Rica, and Canada. As the name implies, it's a major carrier in the state of Alaska, flying to about 20 large and small destinations throughout the state. However, the airline has a major presence serving destination on the West Coast of the United States of America. The airline has five hubs: Los Angeles International Airport (LAX), Portland International Airport (PDX), San Francisco International Airport (SFO), Seattle–Tacoma International Airport (SEA), and Ted Stevens Anchorage International Airport (ANC). Aircraft operate with two classes of service: First Class and Main Cabin (Economy Class). Premium Class in the Main Cabin, offering additional legroom and priority boarding, is being added to aircraft. Passengers flying in First Class have access to the airline's Alaska Lounge with locations 7 airports. On 25 April 2018, Alaska Airlines and Virgin America merged. The combined airline is known as Alaska Airlines. The combined fleet consists of Airbus, Boeing, Bombardier, and Embraer aircraft.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

1,030 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1030)
Viewed
View from Window (197)
Viewed
Food and Drink (66)
Viewed
Cabin (70)
Viewed
Seat (45)
Viewed
Onboard Feature (32)
Viewed
Airport (104)
Viewed
Our fleet (21)
Viewed
Airline Lounge (24)
Viewed
Other (471)