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Alaska Airlines

17,375 reviews
Headquarters: PO Box 68900, Seattle, WA 98168
Overview
4.017,375 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
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About Alaska Airlines
Headquarters: PO Box 68900, Seattle, WA 98168

Airline Summary

The fifth-largest airline in the United States, Seattle-based Alaska Airlines (IATA: AS; ICAO: ASA) flies to more than 100 destinations in the United States, Mexico, Costa Rica, and Canada. As the name implies, it's a major carrier in the state of Alaska, flying to about 20 large and small destinations throughout the state. However, the airline has a major presence serving destination on the West Coast of the United States of America. The airline has five hubs: Los Angeles International Airport (LAX), Portland International Airport (PDX), San Francisco International Airport (SFO), Seattle–Tacoma International Airport (SEA), and Ted Stevens Anchorage International Airport (ANC). Aircraft operate with two classes of service: First Class and Main Cabin (Economy Class). Premium Class in the Main Cabin, offering additional legroom and priority boarding, is being added to aircraft. Passengers flying in First Class have access to the airline's Alaska Lounge with locations 7 airports. On 25 April 2018, Alaska Airlines and Virgin America merged. The combined airline is known as Alaska Airlines. The combined fleet consists of Airbus, Boeing, Bombardier, and Embraer aircraft.
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17375Reviews
1754Photos
100Tips
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Popular mentions
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Seattle98101 wrote a review Yesterday
Seattle, Washington3244 contributions408 helpful votes
Newark - Seattle
Domestic
Like most people, I don't think to write a review of the airline unless it's a really bad experience. Which is borne out by the number of people who have written one-star reviews. So, just to add a bit of perspective... I generally fly 10+ Alaska flights each year. Almost all of them are uneventful. Occasionally there is a delay, usually not too long. Some flight attendants are better than others; rarely, one stands out as really good or really bad. Honestly, if I get to my destination safely and on time, I'm content. Alaska continues to be one of my favorite airlines.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Pat Williams M wrote a review Yesterday
1 contribution
Washington DC - Seattle
Domestic
Boarding on time clear sky’s and we have 45 minutes delay because of staffing issues. Always something with Alaska do your self a favor and fly delta. More professional, more comfortable seats and at least everyone gets to watch movies via in flight screen
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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dacarr wrote a review Yesterday
Tacoma, Washington877 contributions220 helpful votes
Seattle - Cancun
Mexico
This review is mostly about preimum class and Alaska’s need to do a little better. We paid an extra $ 150 each to upgrade to premium. It promises priority boarding, more leg room, priorty space for carry on , free cocktails and you get to pick your seat. Trouble started before even boarding when wife and i were asked by gate agent if we would give up our seats and have to sit apart from each other in the very back of the plane so a family that booked the last minute cheap seats could sit together. Offered us a few flier miles we declined. They bumped a person who was sitting in back in a middle seat to the window seat and made wife and i move to middle and isle (still in premium) Plane was full so had to check carry on at gate. Got 2 free drinks on a flight that was over 5 hours. In our case the price we paid for upgrade was not really worth it. The extra leg room not worth $150
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Matt K wrote a review May 24
Portland, Oregon21 contributions
Seattle - Cancun
Mexico
Every time I fly alaska it gets worse and worse. Never again! Their customer service is horrible. I understand some things are not in their control but come on. We sat in cancun airport for an hour before any alaska airline employees even showed up. Not one employee Crazy ! On the way , We got stuck on the tarmac and missed our flight, lost 2 days and night at a resort we paid for. Ruined our plans and vacation. They over book every flight now. I dont get it. Sad after decades of flying alska, I've had enough. Now I will warn people of my experiences , hopefully I can save someone from feeling so frustrated and taken advantage of. ALASKA AIRLINES DOES NOT CARE ABOUT YOU. I'm switching to southwest !!
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ian C wrote a review May 23
Sydney, Australia3 contributions
Chicago - Seattle
Domestic
The check in was horrific. NO awareness of any sense of customer service, unfriendly, uninterested ,lazy and then purposely. Deleted our frequent air miles membership number which was on the profile. Beware to those who think this a well rated airline if this is the initial experience
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alaska ran over my luggage
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Economic class they gave me after overbook flight
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Pat Williams M wrote a tip Yesterday
"Don’t use Alaska use Delta"
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Matt K wrote a tip May 24
"Don't do it. Alaska has gone way down hill. Save yourself alot of frustration and book elsewhere!! Trust me!!!!!!!!!!!!!!!!!!!!!!!!!!!"
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Ravindra Y wrote a tip May 22
"I don’t want fly again with this airline and I will not recommend this airline to others "
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Mobile13207985063 wrote a tip May 21
"where they offered a recliner chair, the seat did not recline at all! I ordered a cheese platter, but not only did I not receive it."
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Stay14735163324 wrote a tip May 20
"Do not fly with this air line. You will lose a lot of money and what ever you have planned will be roned. "
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: C$41
2th checked bag: C$55
3th checked bag: C$136
4th checked bag: C$136
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: C$41
2th checked bag: C$55
3th checked bag: C$136
4th checked bag: C$136
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: C$41
2th checked bag: C$55
3th checked bag: C$136
4th checked bag: C$136
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Sun, 06-09
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