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Alaska Airlines


4,944 Reviews
Headquarters: PO Box 68900, Seattle, WA 98168 +1-800-252-7522 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,944 Reviews from our TripAdvisor Community

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4,944 reviews from our community

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Showing 4,797: English reviews
Los Angeles, California
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

Long story short, Alaska lost our bags. I've been on the phone for hours. Lots of blaming, finger pointing, but no help. I'm told they have 5 days to look and that we should just shop for replacement items .... that MIGHT be reimbursed. Next time, I'll fly another carrier.

Domestic Economy Portland - Philadelphia
Helpful?
Thank Jill W
Florida
Level 5 Contributor
65 reviews
53 helpful votes
Reviewed yesterday
NEW

For some reason, flights from Orlando after Irma were cheap. Alaska offered $99 one way from Orlando {MCO} to Seattle. First class was $250. Including two checked bags. I had luggage to check so I went for it. Enjoyed mini-scones and fresh eggs while flying nonstop in first class. Great crew on the plane. Sorry it too a storm that...

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Domestic First Class Orlando - Seattle

Helpful?
Thank Eat_Swim_Read
Bethlehem, Georgia
Level 3 Contributor
18 reviews
1 helpful vote
Reviewed 2 days ago
NEW

My initial review needed to be edited to indicate that Alaska Airlines came through for my damaged suitcase. Yes it is 2 months later, but they are going to pay for the damaged bag. They were kind enough to make an exception for me since I did not have a report from the baggage claim person indicating the damage to...

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Domestic Economy Atlanta - Juneau

Helpful?
Thank Maria E
Hillsboro, United States
Level 6 Contributor
140 reviews
30 helpful votes
Reviewed 2 days ago
NEW

Best customer service and good flight options. I am a longtime Untied flyer and several years ago, I switched over to Alaska for several reasons. First, the customer service and employees of Alaska truly appreciate their customers and it reflects in their service and their positive attitude. Secondly, Alaska was just voted best Frequent Flyer program and I 100% agree....

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Domestic First Class Honolulu - Portland

Helpful?
Thank Allan K
Chicago
Level 2 Contributor
5 reviews
Reviewed 3 days ago
NEW
via mobile

The customer desk, wasnt open until 7:30p.m. this airport only has night departing flights and daytime incoming flights. Inside terminal food good but expensive. Friendly courteous polite flight crew.

Domestic Economy Maui - Seattle
Helpful?
Thank diablo881
Chicago
Level 2 Contributor
5 reviews
Reviewed 3 days ago
NEW
via mobile

Leaving Maui Airport was unforgetable, the front desk didn't open until 7:30p.m. , which i believe all outgoing flight are night flights. The airport food court food was delicious, but very expensive. Mi seat was a window seat, that was comfortable, there were refreshments availible, on board. Every Flight Attendant was courteous , polite and friendly. The flight left at...

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Domestic Economy Maui - Seattle

Helpful?
Thank diablo881
California
Level 6 Contributor
301 reviews
65 helpful votes
Reviewed 3 days ago
NEW

This seems to be a good airline, but it seed to be constantly overbooked. Also, the announcers at the gate and on the flights do not speak clearly. Instead they rattle off their announcements such that they are not understandable except for a word here and there. I understand that the flight announcers in particular repeat the same thing over...

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Domestic Economy San Jose - Portland

Helpful?
Thank TJFLG42
San Jose, California
Level 3 Contributor
17 reviews
6 helpful votes
Reviewed 3 days ago
NEW

I've been flying Alaska Airlines for years and they always hit the mark for me - and often go above and beyond in my travel experience

Domestic Economy San Jose - Anchorage
Helpful?
Thank Wabeman
Beaverton, Oregon
Level 6 Contributor
181 reviews
56 helpful votes
Reviewed 3 days ago
NEW

We take this flight quite often as we have family in UT and it puts us back in Portland in time for work. It does seem to be early so if you are getting picked up let your peeps know. If you are traveling to the West side of Portland or to Beaverton etc consider taking the MAX train as...

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Domestic Economy Salt Lake City - Portland

Helpful?
Thank slashby
Ellijay, Georgia
Level 3 Contributor
15 reviews
Reviewed 3 days ago
NEW
via mobile

I was very impressed with the service received on this flight. The flight attendants were very warm, courteous, and attentive. The food was good, I had the Mediterranean tapas, it is vegan and gluten free. It was a very pleasant flight.

Domestic Economy Atlanta - Fairbanks
Helpful?
Thank Kathy H
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See travel tips for airlines
“Load the media app on your device before you get on the plane. Works well on the plane but can take forever to download on the plane.”
slashby, 21 Sep 2017 | Read review
“Spring for the extra leg room when you can. It may not be First Class, but you can see it from there.”
banei, 20 Sep 2017 | Read review
“Pay a little extra for premium class, it's worth it!”
SoCalGirl533, 18 Sep 2017 | Read review
“just listen to boarding instructions”
lauracK7204OW, 17 Sep 2017 | Read review
“The only Problem we had was at Vancouver check in. We had no problems even in Newark check in when we started our trip.”
Lyle185, 16 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
Alaska Airlines Baggage Fees
  • United States to Canada
    • 1st Bag: US$25
    • 2nd Bag: US$25
    • 3rd Bag: US$75
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: US$25
    • 2nd Bag: US$25
    • 3rd Bag: US$75
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: US$25
    • 2nd Bag: US$25
    • 3rd Bag: US$75
    • Each bag maximum 50 lb/23 kg
More ▾
About Alaska Airlines
The seventh-largest airline in the United States, Seattle-based Alaska Airlines (AS) flies to about 100 destinations in the United States, Mexico and Canada. As the name implies, it's a major carrier in the state of Alaska, flying to about 20 large and small destinations throughout the state. The airline has four hubs: Los Angeles International Airport (LAX), Portland International Airport (PDX), Seattle–Tacoma International Airport (SEA) and Ted Stevens Anchorage International Airport (ANC). Most of its aircraft operate with two classes of service: First Class and Economy Class. Passengers flying in First Class have access to the airline's lounge, known as the Board Room, which has locations at about 20 airports.
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