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Alaska Airlines


4.5 of 5 stars
1,855 Reviews
Headquarters: PO Box 68900, Seattle, WA 98168 +1-800-252-7522 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 1075
    Excellent
  • 542
    Very good
  • 147
    Average
  • 43
    Poor
  • 48
    Terrible
Always a great flight

Always a great flight with Alaska Airlines. I've taken dozens of flights between Seattle and... read more

5 of 5 starsReviewed yesterday
sleewa
,
Bellevue, Washington
Rating summary
  • 4 of 5 stars
    Legroom
    4 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4.5 of 5 stars
    Cleanliness
    4.5 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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1,855 Reviews from our TripAdvisor Community

Write a Review

1,855 reviews from our community

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English first
Bellevue, Washington
Level Contributor
15 reviews
6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Always a great flight with Alaska Airlines. I've taken dozens of flights between Seattle and Atlanta over the last few years, many on Flight 750. As a MVP Gold 75K member, the flight, service and food are always good. I try to fly Alaska exclusively.

Domestic First Class Seattle - Atlanta
Helpful?
Thank sleewa
Seattle
Level Contributor
31 reviews
18 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

I used to love Alaska because it had superior service. Apparently that is a thing of the past. When flying last week, I had to pay a $25 luggage fee to print my own luggage tag and load the bag onto the conveyor belt myself. On top of that, the airline is too cheap to hire enough people to accept...

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Domestic Economy Seattle - Boston

Helpful?
Thank sleepless55
Sparks, Nevada
2 reviews
5 of 5 stars Reviewed yesterday NEW

Traveling on business, treated me great on way to pasco and even better on way back. Courteous , respectful. My bag was even lost on way back and the attendant met me on the concourse, explained that my bag really liked portland and was there. Was going to be on next flight and they would deliver it to my home...

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Domestic Economy Reno - Pasco

Helpful?
Thank Dan S
Washington
Level Contributor
32 reviews
8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This plane was big and beautiful. Looked brand new. I hadn't flown Alaska in quite a few years but got a such great deal on the fare that I couldn't pass it up! I loved that it had a picture of our Chief Football Officer, Russell Wilson by the door and his big number 3 on the wing!! For some...

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Domestic Economy Seattle - Ontario

Helpful?
Thank Becky B
Level Contributor
6 reviews
2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

On my first trip to Maui, and my first flight in my life, this was one for the books. The flight attendants were wonderful and that cheese plate. OMG!! I had order a couple of those, it was the perfect balance of everything. No complaints everything was wonderful!

Domestic Economy Seattle - Maui
Helpful?
Thank Morgyn M
Level Contributor
6 reviews
3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Best travel experience ever! This airline understands customer service, logistics and traveler needs. Despite being in the middle seat of 3 I was very comfortable on the entire 5.5 hour trip as was my husband who was in window seat. The pilot was personable and actually came out, explained the flight, introduced the entire crew and throughout the trip was...

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Domestic Economy Seattle - Raleigh

Helpful?
Thank buzthou
Sebastopol, California
Level Contributor
34 reviews
5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Amazing service easy flight! Very accommodating. $35.00 one way! Hate to fly but Love a quick easy trip!

Domestic Economy Santa Rosa - Las Vegas
Helpful?
Thank lindalucia3
1 review
1 of 5 stars Reviewed 5 days ago NEW

I have been your loyal customer for over ten years. Today, I am taking my team of co-workers to Las Vegas to thank them for their hard work in the last six month. We could not fit everyone into first class, and I thought it would be best if we all set in the same section, and not be the...

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Domestic Economy Portland - Las Vegas

Helpful?
Thank Babak M
Alta Loma
Level Contributor
29 reviews
6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have flown Alaska for over 20 years and have not had a single bad experience. The flight attendants and pilots are friendly and always accommodating. Great Airline

Domestic Economy Ontario - Portland
Helpful?
Thank Gerald L
Newcastle, Australia
Level Contributor
91 reviews
19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Our flight was very comfortable, on time and the service was fantastic. It was a domestic first class seat which was very welcome for the 5 hour flight over the northern Pacific. No complaints.

Domestic First Class Honolulu - Anchorage
Helpful?
Thank Lee S
See travel tips for airlines
“Book well in advance- the convenience of a non stop from Raleigh on an airline that gets is a gift!”
 of 5 stars buzthou, 22 Sep 2016 | Read review
“It was worth the extra money to sit up the front.”
 of 5 stars 902lees, 20 Sep 2016 | Read review
“Upgrade to priority for only $15 each seat. You receive a free drink, priority boarding and extra leg room. It's worth it.”
 of 5 stars r0nniqueb, 18 Sep 2016 | Read review
“Sitka is a small airport and has only a single security line so plan on budgeting your time accordingly.”
 of 5 stars napoli2141, 17 Sep 2016 | Read review
“The departure gate shown on the departures board is not necessarily accurate, so check carefully.”
 of 5 stars docsov, 17 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
Alaska Airlines Baggage Fees
  • United States to Canada
    • 1st Bag: US$25
    • 2nd Bag: US$25
    • 3rd Bag: US$75
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: US$25
    • 2nd Bag: US$25
    • 3rd Bag: US$75
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: US$25
    • 2nd Bag: US$25
    • 3rd Bag: US$75
    • Each bag maximum 50 lb/23 kg
More ▾
About Alaska Airlines
The seventh-largest airline in the United States, Seattle-based Alaska Airlines (AS) flies to about 100 destinations in the United States, Mexico and Canada. As the name implies, it's a major carrier in the state of Alaska, flying to about 20 large and small destinations throughout the state. The airline has four hubs: Los Angeles International Airport (LAX), Portland International Airport (PDX), Seattle–Tacoma International Airport (SEA) and Ted Stevens Anchorage International Airport (ANC). Most of its aircraft operate with two classes of service: First Class and Economy Class. Passengers flying in First Class have access to the airline's lounge, known as the Board Room, which has locations at about 20 airports.
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