We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
airline-logo
Alaska Airlines
Headquarters: PO Box 68900, Seattle, WA 98168
Overview
4.017,411 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About Alaska Airlines
Headquarters: PO Box 68900, Seattle, WA 98168

Airline Summary

The fifth-largest airline in the United States, Seattle-based Alaska Airlines (IATA: AS; ICAO: ASA) flies to more than 100 destinations in the United States, Mexico, Costa Rica, and Canada. As the name implies, it's a major carrier in the state of Alaska, flying to about 20 large and small destinations throughout the state. However, the airline has a major presence serving destination on the West Coast of the United States of America. The airline has five hubs: Los Angeles International Airport (LAX), Portland International Airport (PDX), San Francisco International Airport (SFO), Seattle–Tacoma International Airport (SEA), and Ted Stevens Anchorage International Airport (ANC). Aircraft operate with two classes of service: First Class and Main Cabin (Economy Class). Premium Class in the Main Cabin, offering additional legroom and priority boarding, is being added to aircraft. Passengers flying in First Class have access to the airline's Alaska Lounge with locations 7 airports. On 25 April 2018, Alaska Airlines and Virgin America merged. The combined airline is known as Alaska Airlines. The combined fleet consists of Airbus, Boeing, Bombardier, and Embraer aircraft.
Read more
17411Reviews
1770Photos
100Tips
Traveller rating
  • 9,169
  • 4,052
  • 1,350
  • 835
  • 2,006
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Carolyn P wrote a review Jun 16
1 contribution
Seattle - Raleigh
Domestic
Flights for our trip both ways were fantastic but on the way home they asked for volunteers to check their carry ons. One of our carry ons was damaged. We were helped in a very reasonable amount of time and given a choice to file a claim or receive a piece of replacement
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Matthew K wrote a review Jun 16
1 contribution1 helpful vote
San Diego - Seattle
Domestic
Flight delayed almost 2 hours so they could fix a phone charging station in first class. Landed in Seattle and had us bus to terminal which took 50 minutes. Attendants were stern and rude to some passengers. This is the 5th flight in row I’ve had a disappointing experience with
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
Ciyuan L wrote a review Jun 16
1 contribution1 helpful vote
Portland - Washington DC
Domestic
They threw my baggages, twice, right in front of me. They threw my baggages, twice. Right in front of me. They threw my baggages, twice. Right in front of me. They threw my baggages, twice. Right in front of me. They threw my baggages, twice. Right in front of me. They threw my
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
Kashif A wrote a review Jun 16
1 contribution1 helpful vote
Los Angeles - Liberia
International
Made us check in our luggage even though there was plenty of room on the above head storage bins. Not cool. Now we have to wait for luggage carousel and waste time. I asked for a discount and they said no. Not happy
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
CFritzWashington wrote a review Jun 14
3 contributions
Seattle - Spokane
Domestic
Every plane has mechanical issues. Take a different airline. Crappy service and maintenance on their equipment. Why are they letting their planes get in this bad of shape.
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Album Categories
All photosAll Traveller Photos
avatar-image
avatar-image
Replacement!
avatar-image
Damage
avatar-image
avatar-image
A personal welcome aboard note
PreviousNext
123456
avatar-image
Sierra wrote a tip Yesterday
"Never try and use the milage program for anything other than domestic and don't rely on customer service. They "can't do anything" to help. "
avatar-image
Wedina Y wrote a tip Jun 19
"Do not recommend it at all!!"
avatar-image
Deek_in_AZ wrote a tip Jun 18
"Don't bother they shuffled us around so much we are 6 will be 10 hours late,I I paid extra. The soon for got about my money row 31. Pissed"
avatar-image
CFritzWashington wrote a tip Jun 14
"Take a different airline "
avatar-image
Linda Z wrote a tip Jun 10
"Avoid this airline "
PreviousNext
123456
Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: C$41
2th checked bag: C$55
3th checked bag: C$138
4th checked bag: C$138
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: C$41
2th checked bag: C$55
3th checked bag: C$138
4th checked bag: C$138
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: C$41
2th checked bag: C$55
3th checked bag: C$138
4th checked bag: C$138
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
Show more
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Alaska Airlines

Search flights

ReturnOne-wayMulti-city