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Alaska Airlines
Headquarters: PO Box 68900, Seattle, WA 98168
Overview
4.017,411 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Alaska Airlines
Headquarters: PO Box 68900, Seattle, WA 98168

Airline Summary

The fifth-largest airline in the United States, Seattle-based Alaska Airlines (IATA: AS; ICAO: ASA) flies to more than 100 destinations in the United States, Mexico, Costa Rica, and Canada. As the name implies, it's a major carrier in the state of Alaska, flying to about 20 large and small destinations throughout the state. However, the airline has a major presence serving destination on the West Coast of the United States of America. The airline has five hubs: Los Angeles International Airport (LAX), Portland International Airport (PDX), San Francisco International Airport (SFO), Seattle–Tacoma International Airport (SEA), and Ted Stevens Anchorage International Airport (ANC). Aircraft operate with two classes of service: First Class and Main Cabin (Economy Class). Premium Class in the Main Cabin, offering additional legroom and priority boarding, is being added to aircraft. Passengers flying in First Class have access to the airline's Alaska Lounge with locations 7 airports. On 25 April 2018, Alaska Airlines and Virgin America merged. The combined airline is known as Alaska Airlines. The combined fleet consists of Airbus, Boeing, Bombardier, and Embraer aircraft.
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17411Reviews
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100Tips
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Popular mentions
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Chloe Q wrote a review Jun 7
1 contribution1 helpful vote
Boston - Kodiak Island
Domestic
Alaska airlines violated title iii of the ADA multiple times throughout my trip to Kodiak Alaska, as well as on my return.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Hamid T wrote a review Jun 7
3 contributions1 helpful vote
Los Angeles - Washington DC
Domestic
I traveled with Alaska Airlines on 06/27/2023 from Los Angeles to Washington. I had a terrible in flight experience as well as afterwards when trying to relay my concerns with the airline about my experience. In flight, they did not honor my first class ticket because first
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Date of travel: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Mark Markovich wrote a review Jun 6
Bozeman, Montana1 contribution1 helpful vote
Detroit - Bozeman
Domestic
Our flight left on time and arrived on time. when we reached our connecting gate they had closed the door. Alaska air blamed it on ATC. No help from Alaska Air , we had to get a room and meals on our own dime. Never been treated so poorly by an airline. no plans to fly on Alaska
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Jan T wrote a review Jun 5
29 contributions1 helpful vote
Anchorage - Honolulu
Domestic
First time on Alaskan Air - we had a great experience. The checkin staff were very friendly and professional. No long wait to check in or through immigration etc. Staff welcome you on board, easy to get settled in as good space between the seats. Good take off and landing.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Louis D wrote a review Jun 4
1 contribution1 helpful vote
Victoria - Glasgow
International
TL;DR: Got stranded in a foreign country on the last day of my vacation. Went through Canadian Gov't Complaints, awarded cash. It was a horror-show experience having to reject a flight to hopefully get onto a ferry just to make it to work the next day (4 hours late), on top of
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Date of travel: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Replacement!
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Damage
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A personal welcome aboard note
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123456
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Sierra wrote a tip Yesterday
"Never try and use the milage program for anything other than domestic and don't rely on customer service. They "can't do anything" to help. "
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Wedina Y wrote a tip Jun 19
"Do not recommend it at all!!"
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Deek_in_AZ wrote a tip Jun 18
"Don't bother they shuffled us around so much we are 6 will be 10 hours late,I I paid extra. The soon for got about my money row 31. Pissed"
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CFritzWashington wrote a tip Jun 14
"Take a different airline "
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Linda Z wrote a tip Jun 10
"Avoid this airline "
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: C$41
2th checked bag: C$55
3th checked bag: C$138
4th checked bag: C$138
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: C$41
2th checked bag: C$55
3th checked bag: C$138
4th checked bag: C$138
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: C$41
2th checked bag: C$55
3th checked bag: C$138
4th checked bag: C$138
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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