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Alitalia


14,536 reviews
Headquarters: Via Alberto Nassetti Fiumicino RM Italia, 00054, Fiumicino Italy 011 39 892 010 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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14,536 Reviews from our TripAdvisor Community

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14,536 reviews from our community

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Showing 3,552: English reviews
Province of Perugia, Italy
Level 5 Contributor
76 reviews
16 helpful votes
Reviewed 3 days ago
NEW

We have used Alitalia several times and it has been also a great experience. We also like Alitalia's Terminal 1 in Rome.

Date of travel: November 2018
Europe Economy Rome - Malaga
Helpful?
Thank Pekka S
New York City, New York
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

The Business class experience starts with the access to the lounge in Rome. It is like going to a large party, except the others are cordial strangers. Express check in and priority boarding round out the pre-flight luxury. The amenities on the flight are also top notch. We’re spoiled now! Worth the cost!!!

Date of travel: October 2018
International Business Class Rome - New York City
Helpful?
Thank Second-honeymoonerz
Buenos Aires, Argentina
Level 6 Contributor
89 reviews
14 helpful votes
Reviewed 4 days ago
NEW

I wanted to avoid traveling in the flag company of my country & it was the worst experience I had at the time. Ask for assistance because I broke my leg, obviously I paid the most comfortable class, but it was a nightmare anyway. The bad food, the lack of assistance from the flight attendants & their horrible attitude, I...

Date of travel: October 2018
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International Premium Economy Roma - Rome

Helpful?
1 Thank marcelalorenad
London, United Kingdom
Level 4 Contributor
32 reviews
26 helpful votes
Reviewed 4 days ago
NEW

Alitalia is by far the worst airline ever! The check-in process was uneventful. A nice lady asked if it was OK to check my hang luggage as the flight was full, and I agreed. The flight was delayed and we nearly missed our connecting flight to Tirana. Upon arrival, I picked up my bag and I noticed that the lock...

Date of travel: July 2018
More 
Europe Economy London - Tirana

Helpful?
Thank GianniWorldWide
Milan, Italy
Level 6 Contributor
103 reviews
31 helpful votes
Reviewed 5 days ago
NEW

Actually the worst has been the assistance: the hostesses looked like they were bored while doing their job. Really poor food and beverage offer, poor quality... that on an italian airline is a true shame!

Date of travel: November 2018
International Economy Rome - Havana
Helpful?
Thank Aldophoto
San Diego, California
Level 4 Contributor
32 reviews
14 helpful votes
Reviewed 6 days ago
NEW
via mobile

Horrible horrible customer service. They never answer the call light and were not visible throughout the cabin. They stayed in their own tented area and hardly ever came out. They didn’t even bother collecting all the garbage at the end, and actually one of them had an attitude about it. The toilets were dirty and no toilet paper throughout half...

Date of travel: November 2018
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International Economy Milan - New York City

Helpful?
Thank free2beme13
Level 1 Contributor
4 reviews
Reviewed 6 days ago
NEW
via mobile

The flight crew were rude. The food was gross. The staff took shifts sleeping in the lux seats behind a curtain. Myself and another paying customer were told to be quiet because they were sleeping. Mind you this was a day flight! Oh and as far as refreshments they left it up to you to get your own refreshments while...

Date of travel: December 2018
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International Economy Rome - Boston

Helpful?
Thank karlieyz
Level 1 Contributor
4 reviews
Reviewed 6 days ago
NEW

First let me say the crew and flight attendants were terrific. The food and drinks were plentiful and kept coming. However, I would never fly Economy on this airline again. The economy seating is very cramped and the window seat has no leg room because they put a large box under the seat in front of you to accommodate the...

Date of travel: October 2018
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International Economy Los Angeles - Florence

Helpful?
Thank pennyj2626
Brightwaters, New York
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 6 days ago
NEW

My daughter and myself flew business class from ATH to Rome then Rome to JFK after a Viking cruise. The weather was not good. The skills of the pilot and his crew was incredible. Service was wonderful. The food and coffee was delicious. We would definitely fly this airline again.

Date of travel: November 2018
International Business Class Athens - New York City
Helpful?
Thank jrg4evr
Sao Paulo, SP
Level 5 Contributor
43 reviews
18 helpful votes
Reviewed 1 week ago
NEW

The airline standards are really low. On the GRU-FCO flight my entertainment screen didn't work for the entire flight. I was traveling with three other people and their screens didn't work either. I ordered a vegetarian meal and I got the main services, but I didn't get the mid-flight snack on the return flight. Instead, the crew told me "eat...

Date of travel: November 2018
More 
International Economy Sao Paulo - Rome

Helpful?
Thank cecilias538
See travel tips for airlines
“Alitalia is a mistake”
marcelalorenad, 13 Dec 2018 | Read review
“Chose another airline”
GianniWorldWide, 13 Dec 2018 | Read review
“Pay for the more expensive seats and don't go for a window seat. Check my earlier comments.”
pennyj2626, 11 Dec 2018 | Read review
“Pay extra and get further up the aisle. Remember: bring plenty of water. Order kosher as those meals came first”
jeannes975, 8 Dec 2018 | Read review
“Don't fly with this airline”
GerryCo, 5 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Alitalia
Alitalia (AZ) is the national airline of Italy. Headquartered in Rome, the airline's main hub is at the city's Leonardo da Vinci–Fiumicino Airport (FCO); secondary hubs are located at Milan Linate Airport (LIN) and Milan–Malpensa Airport (MXP). The airline, which is part of the SkyTeam alliance, flies to about 100 destinations, including airports within Italy, across Europe, and in Africa, Asia, North America and South America. Alitalia offers four classes of service depending on the route and aircraft. These are Classica (Economy Class), Classica Plus (Economy Plus), Ottima (short- and medium-haul Business Class) and Magnifica (long-haul Business Class).

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