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Alitalia
Headquarters: Via Alberto Nassetti, Fiumicino RM Italia, Fiumicino Italy 00054
Overview
3.020,388 reviews
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About Alitalia

Airline Alliance

SkyTeam
Headquarters: Via Alberto Nassetti, Fiumicino RM Italia, Fiumicino Italy 00054

Airline Summary

Alitalia (AZ) is the national airline of Italy. Headquartered in Rome, the airline's main hub is at the city's Leonardo da Vinci–Fiumicino Airport (FCO); secondary hubs are located at Milan Linate Airport (LIN) and Milan–Malpensa Airport (MXP). The airline, which is part of the SkyTeam alliance, flies to about 100 destinations, including airports within Italy, across Europe, and in Africa, Asia, North America and South America. Alitalia offers four classes of service depending on the route and aircraft. These are Classica (Economy Class), Classica Plus (Economy Plus), Ottima (short- and medium-haul Business Class) and Magnifica (long-haul Business Class).
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RRS013 wrote a review Yesterday
Ormond Beach, Florida390 contributions82 helpful votes
+1
Rome - New York City
International
We flew three segments with ITA Airways during our trip to Italy. This was our first time flying with them and I was excited to fly their new A330-900neo business class product with the newer interior. Sadly, our flight to FCO was the old interior, but had decent service. Our return flight from FCO to JFK was the new interior, which was a nice upgrade compared to the old interior, although it wasn't quite as I expected. It looks better in photos. The business class product has a nice design, but the space/comfort was lacking. The space felt a bit tight and the seats were too firm. The service on the flight to JFK was horrible! Most of the flight attendants were not friendly or personable, but specifically the one that served us. I was always polite saying "Grazie" each time, but she always had a smug face and acted like she couldn't be bothered. Practically a robot. She served me a cocktail with no ice, but I saw another flight attendant bring a container of ice to the front. Weird! The only decent part of the inflight service was the food. Our short flight from FCO to CAG (Sardinia) in economy was better! Also, the boarding procedure was a little whacky. Unlike other airlines boarding by class, it was kind of a free for all. We also loaded onto a commuter bus and was escorted to the plane. There was no jetway onto the plane and the AC wasn't turned on so it was hot inside. If you have choices, avoid this airline. I wouldn't fly ITA unless there was an amazing deal.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Wherenext6 wrote a review Jun 10
Saint Charles, Illinois94 contributions91 helpful votes
Chicago - Rome
International
I booked a round trip flight just as Covid hit the world. My flight was cancelled by the airline. I immediately emailed repeatedly to get a refund. They ignored my emails. i tried to call them and they did not return them. A friend who is a travel agent told me they won't book clients with Alitalia because of their terrible reputation. DO NOT FLY WITH THEM. THEY ARE THEIVES.
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Date of travel: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nb wrote a review Jun 1
10 contributions1 helpful vote
Rome - New York City
International
Absolutely terrible experience. The flight attendants had about as much personality as a doorknob. They did not clean up messes on the floor. Made no effort to have some sort of cleanliness in the bathrooms. Handed the food to you, with no "thank you or welcome" or any manners. They might have been robots. Had no control of the passengers. We were sharing a flight with a very loud group of people. Made no effort to have them quiet down. Somebody was also smoking in the bathroom.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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explorer wrote a review May 2024
10 contributions1 helpful vote
Washington DC - Rome
International
The worst airline ever and I traveled a lot in my life time customer service deplorable and none existent food is a joke airplane cleanliness 0. Do yourself a favor and avoided at any cost.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dylan M wrote a review May 2024
2 contributions
Chicago - Rome
International
It wouldn’t let me add my middle name for some reason. I restarted the booking process twice and added it but it would disappear at the final loading page. I paid for the ticket then called. After wasting my time pretending to help they said I needed to send an email. I emailed and got a call back telling me I had to pay $27 to add my middle name to the ticket. I also paid extra money to sit next to my wife. I clicked the side-by-side seats on the map but now it says we’re sitting with someone between us. I’m not calling to fix that I’m sure they’ll charge me another $100.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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Newer A330-900neo business class
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A330-900neo
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Decent food
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Aperol Spritz...where's the ice?!
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Old A330-900 business class
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RRS013 wrote a tip Yesterday
"If this is your only option or if it's an amazing deal, then maybe consider it, otherwise, don't fly ITA."
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Nb wrote a tip Jun 1
"Choose another airline."
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Happiness59341849537 wrote a tip Feb 2024
"Do not book with Alitalia"
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ʻEto K wrote a tip Jan 2024
"Italian air companies should focus more on professionalism, politeness and kindness of stewardesses and stewards"
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gringovoyage wrote a tip Jan 2024
"avoid ITA Airways A330-900 neo economic class."
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