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Alitalia


12,279 reviews
Headquarters: Via Alberto Nassetti Fiumicino RM Italia, 00054, Fiumicino Italy 011 39 892 010 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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12,279 Reviews from our TripAdvisor Community

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12,279 reviews from our community

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Showing 2,856: English reviews
Mexico City
Level 3 Contributor
22 reviews
1 helpful vote
Reviewed yesterday
NEW

Nowadays airlines charge you for everything extra. We are so pleased to see that Alitalia gave us food and drinks at no extra cost and they had set up water and juice and snacks on the back of the plane for any time you need it. The flight attendants were really nice and had an amazing attitude towards passengers.

International Premium Economy Mexico City - Rome
Helpful?
Thank CheloManeroS
Long Island
Level 4 Contributor
36 reviews
25 helpful votes
Reviewed yesterday
NEW

I traveled with my wife and friends, after spending time on a multi day cruise and tour of Europe. I was really looking forward to my flight on Alitalia. I must have expected too much. They boarding process was decent, but they had us board very early. We had to wait a long time, before finally taxiing and take off....

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International Economy Rome - New York City

Helpful?
1 Thank adventurestu
Level 5 Contributor
69 reviews
8 helpful votes
Reviewed yesterday
NEW

It was my first time flying with Alitalia. The service was badic and the price readnable and I hadve no complaint there. For checked luggage the price was readonable. I liked my eady transfer to my flight from Rome to London. No foss, no double security check, easy, convenient. But their service was strange. I had my eyes closed when...

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Domestic Economy Bari - Rome

Helpful?
Thank Zara I
Level 5 Contributor
81 reviews
18 helpful votes
Reviewed yesterday
NEW
via mobile

My husbsnd and I were enticed by the direct flight to Rome and thereby avoiding the interconnecting Europe flight. The convenience of flying directly to Italy is what would make recommend this flight, however, the service wasn't great relative to other airlines. There was a delay I take off and it took ages to get water after take off. The...

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International Economy Johannesburg - Rome

Helpful?
1 Thank Kathy S
Easton, Massachusetts
Level 3 Contributor
12 reviews
7 helpful votes
Reviewed yesterday
NEW

Chose Alitalia because they have the only non-stop from Boston to Rome. However, since they are in bankruptcy, we booked this flight through Delta with a codeshare to protect us in case Alitalia closed down. We chose premium economy. There was more legroom - good but not great and the seats were a bit wider than coach. There was a...

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International Premium Economy Boston - Rome

Helpful?
1 Thank williampN5895CD
Santa Monica, California
Level 5 Contributor
63 reviews
23 helpful votes
Reviewed yesterday
NEW

great flight today after reading the reviews I was a skeptical to say the least. check in great boarding was fine. seat was very comfortable slept 6-7 hours. great dinner appetizer, pasta, main course, cheese and desert all tasty to me...found the staff comfortable, nice and of service. would definitely use again. I used the meet & greet service in...

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International Business Class Los Angeles - Naples

Helpful?
Thank ADUNNIE
Long Island, New York
Level 2 Contributor
6 reviews
Reviewed yesterday
NEW

I had high expectations for Alitalia and was very disappointed. The seats were so close together and very uncomfortable. My plane had a 2-4-2 setup and the middle seats of 4 had electrical boxes under the seat so you could barely stretch you legs. The flight attendants were also very rude and the in-flight meals were horrible.

International Economy New York City - Rome
Helpful?
Thank fdnywife2018
Sydney, Australia
Level 6 Contributor
91 reviews
30 helpful votes
Reviewed yesterday
NEW

Several months in advance, booked a DIRECT FLIGHT from Catania to Naples (a 1.5hour flight), only to arrive at the airport to be told that they don't have those flights anymore. Thankfully, the Alitalia lady at the desk was able to get us on a flight via Rome, (Fiumicino) resulting in a 3 hour transit time. Overall a very good...

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Domestic Economy Catania - Naples

Helpful?
Thank GinniGee
Moscow, Russia
Level 5 Contributor
54 reviews
11 helpful votes
Reviewed yesterday
NEW

I have flown to Milan several times, and I mostly took a direct flight, but Alitalia offers the one through Rome. Though the airport in Rome is not very convinient for changing flights, but what I like is that the flight is not crowded with Milan shoppers and the service in general is quite pleasant.

Russia Premium Economy Milan - Moscow
Helpful?
Thank 973elena
1 review
Reviewed 2 days ago
NEW

I booked a trip on Alitalia non-stop to Rome to go to the Amalfi Coast for August 2018. We booked the trip November 2017. My wife discovered she was pregnant in January of 2018. It was going to be our baby moon but she gave birth 3 months early at 26 weeks. My baby daughter will be in the Neonatal...

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International Economy New York City - Rome

Helpful?
Thank Winthrop S
See travel tips for airlines
“Pay attention to your reservation. They changed our seats without notice. Had us scattered all over the plane.”
adventurestu, 17 Jul 2018 | Read review
“enjoy I don't know what all the negativity is about...”
ADUNNIE, 17 Jul 2018 | Read review
“CHECK your flights well in advance!”
GinniGee, 17 Jul 2018 | Read review
“Choose it and try it.”
roccovalteri, 15 Jul 2018 | Read review
“Don't use Alitalia. You will regret it.”
, 15 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Alitalia
Alitalia (AZ) is the national airline of Italy. Headquartered in Rome, the airline's main hub is at the city's Leonardo da Vinci–Fiumicino Airport (FCO); secondary hubs are located at Milan Linate Airport (LIN) and Milan–Malpensa Airport (MXP). The airline, which is part of the SkyTeam alliance, flies to about 100 destinations, including airports within Italy, across Europe, and in Africa, Asia, North America and South America. Alitalia offers four classes of service depending on the route and aircraft. These are Classica (Economy Class), Classica Plus (Economy Plus), Ottima (short- and medium-haul Business Class) and Magnifica (long-haul Business Class).

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