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American Airlines


48,690 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1 800-433-7300 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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48,690 Reviews from our TripAdvisor Community

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48,690 reviews from our community

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Showing 40,539: English reviews
Fort Lauderdale, Florida
Level 6 Contributor
288 reviews
72 helpful votes
Reviewed today
NEW

Starting with the positives, the flight departed slightly early and arrived in London significantly early, thanks to a rather strong tailwind. The aircraft was a 787, clean and has some nice features, including power and USB sockets. I know I was in the economy cabin but the seats seemed to be narrow and a little to congested for comfort. The...

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International Economy Chicago - London

Helpful?
Thank ZanderAustralia
Hammondsville, Ohio
Level 4 Contributor
30 reviews
22 helpful votes
Reviewed today
NEW
via mobile

Make sure to bring headphones. And snacks . All other needs are meet . Travel is simple with American Airlines

International Economy Pittsburgh - Liberia
Helpful?
Thank Howell24
Prescott, Arizona
Level 6 Contributor
279 reviews
70 helpful votes
Reviewed today
NEW

Date of travel 9 Dec. 2018. I am an experience traveler, over 2 million air miles lifetime and former Delta "Flying Colonel". American's customer service is terrible. American Airlines once again demonstrated they do not believe in customer service on routes without competition. The flight was full, service was below standards of other airlines. The flight attendants were rude and...

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USA Economy Puerto Vallarta - Phoenix

Helpful?
1 Thank AZCoachJ
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Glen Ellyn, Illinois
Level 5 Contributor
92 reviews
33 helpful votes
Reviewed today
NEW
via mobile

Boarded a flight from Chicago to Miami. During the boarding process a very intoxicated passenger, who never should have been let to board, was causing disruption by trying to sit in seat that wasn’t his. He staggered down the aisle and sat in the row in front of me- which was an exit row. While attempting to store his suitcase...

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Domestic Economy Chicago - Miami

Helpful?
Thank 221PaulC
Greater Melbourne, Australia
Level 6 Contributor
5,280 reviews
1,230 helpful votes
Reviewed today
NEW

Over the years I have done nearly 3 million miles on AA and my view of the airline has declined with time and age. Some recent reviews might indicate my view of AA particularly the untidy and disinterested staff and the lack of any service or amenities on flights. Having done four flights on AA over the last week or...

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Mexico Economy Miami - Mexico City

Helpful?
1 Thank Oldjack
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Montevideo, Uruguay
Level 4 Contributor
27 reviews
16 helpful votes
Reviewed today
NEW

In my flight London-Miami-Montevideo my bagage was broken. Before leaving the airport I made the complaint of it, and 3 weeks before I was receiving at my house a new buggage similar to the one broken. Excellent service. The flight attendants were all very kind pleasant and helpful.

International Economy London - Montevideo
Helpful?
Thank laflaca21
2 reviews
Reviewed today
NEW

After a short delay leaving Pittsburgh to Chjcago because a flight attendant overslept, we departed only 1/2 hour late because airline was able to get a substitute. While leaving gate, snow squall came through and pilot opted to deice plane before take off. All in all, he made up time, only arrived a few minutes late, but I had 2...

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Domestic Economy Pittsburgh - New Orleans

Helpful?
Thank Karen W
London, United Kingdom
Level 4 Contributor
22 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

This flight was delayed over 3 hours and the only thing they were able to give us is some snacks at the airport, nothing even a partial compensation and discount... nothing! This isn’t my first time flying with AA, previous time flying to NY I had a delay for no reason.

International Economy Dallas - London
Helpful?
1 Thank tdam08
Peru, Indiana
Level 3 Contributor
24 reviews
4 helpful votes
Reviewed yesterday
NEW

The flight to HI was pleasing by American Airlines. However, the trip flying home was quite the opposite! The attendants seemed irritated to be on the trip with us. You usually think of flight attendants to be pleasing and helpful not so much on this flight home.🤦🏻‍♀️ I am thankful for the professional job of the 👨🏼‍✈️👩🏻‍✈️.

Domestic Economy Maui - Los Angeles
Helpful?
Thank Paula M
1 review
1 helpful vote
Reviewed yesterday
NEW

My husband and I had a horrific experience with AA flying from out from Dallas. We had purchased basic economy tickets, which we assumed was their standard “no frills” service. These tickets were not cheap! Little did we know that not only would we not have the option of sitting together (“next time buy better tickets” was the advice we...

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Domestic Economy Dallas - New York City

Helpful?
1 Thank Julianna R
See travel tips for airlines
“Fly Southwest if available.”
AZCoachJ, 10 Dec 2018 | Read review
“Pay for the extra seat size and leg room. It was well worth it.”
karenwV6386IX, 10 Dec 2018 | Read review
“Get through check in and security early, so no worries about possibly missing the flight”
pspoker, 9 Dec 2018 | Read review
“Do not mix and match with other airlines for connecting flights: this is a dangerous gamble!”
761dmitrik, 9 Dec 2018 | Read review
“American Airlines service is acceptable. Check in was effortless”
453prasadv, 9 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
American Airlines Baggage Fees
  • United States to Canada
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: US$25
    • 2nd Bag: US$40
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
More ▾
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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