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American Airlines


46,809 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1 800-433-7300 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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46,809 Reviews from our TripAdvisor Community

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46,809 reviews from our community

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Showing 38,865: English reviews
Level 3 Contributor
13 reviews
1 helpful vote
Reviewed yesterday
NEW

We were told the plane had a "minor" issue that would be fixed soon. Two hours later we deplaned and we told someone would help us with another flight later the same night. We were then told there we no more flights. We were given vouchers for a shuttle and hotel room except that we only got one of each...

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Domestic Economy Miami - Saint Louis

Helpful?
Thank Gatormeier
Level 3 Contributor
13 reviews
1 helpful vote
Reviewed yesterday
NEW

Two flat left tires after landing and rollout left us stuck on the runway. We finally deplaned after 45 minutes. By this time we missed our connecting flight. We were told there would be agents to help once we got to the gate. There were none. We had to wait in a 45 minute line to get new boarding passes,...

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Domestic Economy Saint Louis - Dallas

Helpful?
Thank Gatormeier
Cherry Hill, New Jersey
2 reviews
Reviewed yesterday
NEW

Flight From Philadelphia to Rome was terrible. Entertainment screen did not work.Attendant said they would reset it.It never came on entire flight. Seat tray was broken stayed tilted.I could not put my food and drink on it Attendant claimed she was busy and would try again.Busy trying to sell credit cards. Must be a commission in it for her. Never...

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International Economy Philadelphia - Rome

Helpful?
Thank frankfN5188FZ
Philadelphia, Pennsylvania
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed yesterday
NEW

One of the smoothest landings ever! The plane was delayed 30 minutes waiting for passengers to get through security, but the time was made up in the air and the landing was fantastic.

International Economy Dublin - Philadelphia
Helpful?
Thank bhoma250
Warsaw, New York
2 reviews
Reviewed yesterday
NEW

I hadn't flown in a long time, so was a little apprehensive. However, the American Airlines staff was very friendly, helpful, and professional. The terminals were clean and well staffed. Even though both flights, Charlotte to Washington, D.C., and my connecting flight D. C. to Rochester, were delayed, the pilots explained the situation causing the delay and were able to...

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Domestic Economy Charlotte - Rochester

Helpful?
Thank GaryT7645
Murphy, Texas
Level 6 Contributor
450 reviews
108 helpful votes
Reviewed yesterday
NEW

Average service from EZE to Miami. There was a time we needed help from FA, pressed the buzzer, she could clearly see us, but was in the middle of a 'Chatty Cathy' session with her colleague. Took her a while to come over. The check in experience was not the best either. Rest of the flight was ok. Food was...

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International Business Class Buenos Aires - Miami

Helpful?
Thank Michael O
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Noblesville, United States
2 reviews
Reviewed yesterday
NEW

Our family purchases 16-20 airline tickets each year. We arrived in Charlotte anticipating an 8-hour layover due to limited flight options when we booked within 5 weeks of travel for this trip. We decided to pay the $75 change fee to catch an earlier flight. We were told that's there were several flights available, but due to our ticketing class,...

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Domestic Economy Charlotte - Indianapolis

Helpful?
Thank Mark E
Miami, Florida
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed yesterday
NEW

First I want to tell you that when I made my reservation, as in May 2018, I was wrong when I selected the day in travel trip. A month later when I had to give the date of travel to the rest of the family that was traveling with us I realized my mistake, everyone told me that I would...

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Domestic Economy Miami - San Francisco

Helpful?
Thank dym0k
2 reviews
Reviewed yesterday
NEW

The ticket counter gave me the wrong gate number. I never heard an announcement with my name as the correct gate was too far away. Missed my flight. Rebooked and the agent assured me of the gate. It was wrong again! This time I realized it in time and had to go the entire distance of the terminal to find...

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Domestic Economy Louisville - Albany

Helpful?
Thank travelerx10987
Murphy, Texas
Level 6 Contributor
450 reviews
108 helpful votes
Reviewed yesterday
NEW

Really enjoyed the flight from DFW to EZE. One cool element was the Live TV. Was able to watch one of the football games. Boarding was easy. Flight attendants were very nice. The meals were good. Seat was comfortable, but not as much room as the -300 (or it seems that way).

International Business Class Dallas - Buenos Aires
Helpful?
Thank Michael O
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See travel tips for airlines
“Arrive at the airport early and, if needed, don't be afraid to ask for help.”
GaryT7645, 21 Oct 2018 | Read review
“Be prepared and bring your own entertainment they have problems with the Wi-Fi always”
dym0k, 21 Oct 2018 | Read review
“Be your own advocate!”
travelerx10987, 21 Oct 2018 | Read review
“Window seat was worth it if you have not had a look at the expanse of mountains and desert on the wray.”
PhilL919, 21 Oct 2018 | Read review
“check your own transfers locations”
paulgX5110FQ, 21 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
American Airlines Baggage Fees
  • United States to Canada
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: US$25
    • 2nd Bag: US$40
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
More ▾
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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