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American Airlines


45,524 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1 800-433-7300 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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45,524 Reviews from our TripAdvisor Community

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45,524 reviews from our community

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Showing 37,722: English reviews
Arlington
Level 4 Contributor
20 reviews
3 helpful votes
Reviewed today
NEW

No way to tell you of this trip. Thank god were home. May the Lord be w the family of the child. And bless the Dr. and nurse who steped up. Thank you

USA Economy Cozumel - Dallas
Helpful?
Thank Connie G
Level 2 Contributor
6 reviews
4 helpful votes
Reviewed today
NEW
via mobile

I traveled this flight on a Thursday PM. The flight was nearly full, loaded relatively efficiently, the crew was pleasant, and arrived on time. What more can you ask?

Domestic Economy Phoenix - Boise
Helpful?
Thank 1951man
San Francisco, California
Level 6 Contributor
321 reviews
449 helpful votes
Reviewed today
NEW

I finally (!) got a chance to use my leftover American Airlines Advantage miles on two one way flights back from Saint Louis. I thought I'd hate flying with them, but I can't say I did. For one thing, on the flight from DFW to SFO, there was an entertainment console in every seat, the choices were remarkably varied and...

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Domestic Economy Saint Louis - San Francisco

Helpful?
Thank gregsf11
Level 5 Contributor
57 reviews
24 helpful votes
Reviewed yesterday
NEW
via mobile

Getting to my destination was no problem. After the cruise I went to the airport for my return trip home on American Airlines, they checked me in and gave me a boarding pass which told me what gate I was suppose to depart from. I was at the airport 4 hrs before my flight. I was sitting around waiting n...

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Domestic Economy Los Angeles - Miami

Helpful?
Thank PaulDaLine
Glen Burnie, United States
Level 4 Contributor
39 reviews
7 helpful votes
Reviewed yesterday
NEW

First flight on American that the flight was on time. of course, flight attendants were quite nice. Nothing about the flight was extraordinary.

Domestic Economy Baltimore - Miami
Helpful?
Thank jonathanwG1984HF
Birmingham, Michigan
Level 5 Contributor
72 reviews
10 helpful votes
Reviewed yesterday
NEW

I was upgraded to business class on my flight from Lihue to Los Angeles, since this was not a 'large' plane, business class was just a typical recline large seat. Service was very good, but for dining option, the only available choice was some kind of ramen food. the salads and desert were good but the ramen was just mediocre.

Domestic Business Class Lihue - Los Angeles
Helpful?
Thank BHMITraveler
London, United Kingdom
Level 3 Contributor
15 reviews
2 helpful votes
Reviewed yesterday
NEW

Just poor standard for business class. Food was not good; in fact it wasn't at all appetising. I'll stick with BA in future - the service and food is of a much superior quality. All in all, a disappointing experience

International Business Class New York City - London
Helpful?
Thank ldjones186338
South Plainfield, New Jersey
Level 6 Contributor
164 reviews
62 helpful votes
Reviewed yesterday
NEW

Expected a little better from American Airlines - my choice of airline during my business travel years. I've heard it said that flying is just not the same anymore - now I believe it. We paid extra to get preferred seating, thinking we would be in the main cabin with extra leg room. Turns out our seats were regular economy...

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Domestic Economy Philadelphia - Cincinnati

Helpful?
Thank G M
Salem, Missouri
2 reviews
4 helpful votes
Reviewed yesterday
NEW

Did the pre-registration, then pre boarding....which I had to enter to same information over again. They request that you get to airport 2 1/2 to 3 hours before flight, and guess what. The counters wasn't open yet, security wasn't open yet, but passengers are to be there? For what? Went thru security which there was a mix up down from...

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International Economy Saint Louis - Liberia

Helpful?
Thank pkjwhite
San Carlos, California
2 reviews
Reviewed yesterday
NEW

even though we flew coach to Rome , we were very happy with American Airlines. they couldn't have been nicer >

International Economy San Francisco - Rome
Helpful?
Thank debfx
See travel tips for airlines
“if they ask take the complimentary baggage check for carry-on at gate”
jonathanwG1984HF, 24 Sep 2018 | Read review
“You can book what specifics you want so take advantage of that”
ingeborga2014, 24 Sep 2018 | Read review
“Try to get a seat as far upfront as possible even if you pay more - faster to get off.”
tctravels, 24 Sep 2018 | Read review
“The flight to Dallas had movie screens on the back of headrest in front of me. On the way back it did not.”
cherylsG6549QL, 24 Sep 2018 | Read review
“Shop for fares on other airlines.”
donalddb2017, 24 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
American Airlines Baggage Fees
  • United States to Canada
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: US$25
    • 2nd Bag: US$40
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
More ▾
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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