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American Airlines


39,739 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1 800-433-7300 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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39,739 Reviews from our TripAdvisor Community

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39,739 reviews from our community

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Showing 32,623: English reviews
Seattle, Washington
Level 6 Contributor
99 reviews
21 helpful votes
Reviewed yesterday
NEW

I flew American because it's one of the few airlines that flies from ORD to CMI (Champaign, IL). Service pre and post boarding were average, flights were full. The meals that they offer for sale in flight are nowhere nearly as good as those offered on Alaska Airlines!

Domestic Economy Seattle - Champaign
Helpful?
Thank LoveCreatureComfort
Berlin, Germany
2 reviews
Reviewed yesterday
NEW
via mobile

AA is using older planes without Entertainment for overseas flights. Stuartess said no entertainment is installed on their new planes to save money. The planes are old and filthy. But, AA's prices haven't changed. Since customers are without, flight crew is not happy to provide great customer service. AA is lowering expectations while increasing bottom-line. Not using AA again.

International Economy Milan - Miami
Helpful?
Thank MunchingAllFood
Vega Baja, Puerto Rico
Level 3 Contributor
19 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

It’s been a while since I have booked a flight through American Airlines. But For my latest trip I did and I really really loved it! Super big airplanes , spacious between rows, friendly staff, you have your own tv with a variety of super new movies and a lot of games to play! Kids loves the ride and we...

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International Economy San Juan - Miami

Helpful?
Thank lcdajohannecortes
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

American always treats me very well. The service on the plane can not be beat. They served great food and drinks. The plane was clean, on time.

Domestic First Class Dallas - Charlotte
Helpful?
Thank lcarpenter7016
Brownsville, Texas
Level 6 Contributor
343 reviews
49 helpful votes
Reviewed yesterday
NEW

Not my usual airline but close enough to fly. Check in was a breeze and a little bigger plane for the first leg than usual. Check in was a breeze and the seats were very comfortable. great movie options. make sure you download the american and go go app prior to your trip

Domestic Economy Harlingen - Atlanta
Helpful?
Thank hpresas
Edinburgh, United Kingdom
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed yesterday
NEW

Everything went smoothly from start to finish. No hidden surprises on anything - especially baggage costs. The staff were friendly and helpful and we we left on time and one of the flights arrived a bit earlier which was a real bonus. Great service on board and plenty of room as far as planes go. Uneventful flight and we would...

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Domestic Economy Boston - Cincinnati

Helpful?
Thank Anne C
Reston, Virginia
Level 3 Contributor
16 reviews
1 helpful vote
Reviewed yesterday
NEW

I am utmost disheartened and angry and disgusted by AA. They keep on moving up the departure time of our short flight from DC to NY while we are trying to survive this with a toddler. The flight was supposed to leave at 7pm. Two hours before departure AA moved departure 40 minutes. OK, we still went to airport bcz...

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Domestic Economy Washington DC - White Plains

Helpful?
Thank BrigittaJJ
1 review
Reviewed yesterday
NEW

The check in at 4:30am was pleasant with no challenges, check in staff were great and very helpful as was every one we came in contact with from the airline. We took off on time and arrived on time and no challenges on the way we even got a complementary breakfast in flight . The only problem we had was...

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Domestic Economy Los Angeles - New York City

Helpful?
Thank barbara C
Washington DC, District of Columbia
Level 6 Contributor
124 reviews
64 helpful votes
Reviewed yesterday
NEW
via mobile

First it was my parents in April. I thought they was unlucky. Then my wife and kids in July. That is when I realized American Airlines does not care whether a flight to Rio is cancelled “ due to maintenance problems”. AA puts the oldest planes on this route. You are supposed to board at 10 PM, but they make...

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International Economy Washington DC - Rio de Janeiro

Helpful?
Thank localsurf
Edmond, Oklahoma
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW
via mobile

Every leg of this trip has been terrible! To much to even explain but currently we are sitting on the runway waiting for a gate since apparently two gates have broken planes and they had to give ours to another plane

USA Economy Los Cabos - Dallas
Helpful?
Thank timG6452HY
See travel tips for airlines
“Bring your own earphones with standard plug. I was stuck with my iPhone 7 earphones....so I couldn't listen to the movies offered.”
LoveCreatureComfort, 15 Jul 2018 | Read review
“Check in on-line as they gave me extra info such as having to change terminals for my connecting flight”
annecI5362OH, 15 Jul 2018 | Read review
“Well worth getting up early, to get direct flight with no stops”
K3176JFbarbarac, 15 Jul 2018 | Read review
“Don't take a lot of carry on luggage with you. There is only so much space in the cabin area.”
catlady256256, 15 Jul 2018 | Read review
“The economy plus (pay extra) now has perks of zone 5 boarding, extra leg room and free beverages.”
RickR950, 15 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
American Airlines Baggage Fees
  • United States to Canada
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: US$25
    • 2nd Bag: US$40
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
More ▾
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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