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American Airlines


23,866 Reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1-800-433-7300 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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23,866 Reviews from our TripAdvisor Community

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23,866 reviews from our community

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Showing 18,754: English reviews
Miami, Florida
Level 3 Contributor
21 reviews
9 helpful votes
Reviewed yesterday
NEW

Having worked at airports for most of my adult life, I'd seen first hand American's cattle car approach to travel, and I stayed away from them. I made an exception to fly to Puerto Rico with them, because they were the only ones with a flight on the day and the times I wanted to travel. Well, sure enough! On...

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International Economy Miami - Paris

Helpful?
Thank magon121254
Kabul, Afghanistan
Level 6 Contributor
110 reviews
16 helpful votes
Reviewed yesterday
NEW

American airlines is getting better, still room for improvement but had a great experience from the time i got to the airport till i landed, Constantly received updates on my flight due to weather, arrived at the airport check-in was a breeze along with TSA and at the Gate. Flight was landed early and landed early. No issues with baggage....

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Domestic First Class Hartford - Fayetteville

Helpful?
Thank DonnieB15
Level 4 Contributor
36 reviews
17 helpful votes
Reviewed yesterday
NEW

After being a dedicated American Airlines Customer for 20 years, my son and I had a terrible experience last Friday 9/15. We were flying to Waco to visit colleges (Baylor). During our flight, my son got really sick, and we decided it was best to stop in Dallas and not get back on a flight to Waco. We rented a...

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Domestic Economy Columbus - Waco

Helpful?
Thank U2898BWjamesm
Carson City, Nevada
Level 5 Contributor
55 reviews
43 helpful votes
Reviewed yesterday
NEW

I can't thank American airlines enough for their wonderful business class service. From Rome we first flew to Dallas and then on to Reno. both flights were perfect without any quirks or non-working parts. The movie choices were great and I my husband and I were very comfortable. They had extra snacks and it was great to be able to...

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International Business Class Rome - Reno

Helpful?
Thank traveling2_9
Level 2 Contributor
8 reviews
Reviewed yesterday
NEW

Every great once in a while you can fly American Airlines and have an amazing experience! My flight from Tokyo to Chicago was one of them. The flight attendant, I now wish I could recall her name, was an outstanding lady! For 10+ hours she was attentive and an absolute pleasure to fly with!

International Business Class Tokyo - Chicago
Helpful?
Thank Bparr
Las Vegas, Nevada
Level 5 Contributor
53 reviews
11 helpful votes
Reviewed yesterday
NEW

The staff was friendly and the plane was in good shape. There was overhead entertainment as well as free streaming to personal devices. There were about 25 movies to chose from most of them a bit older but a fairly good selection. One piece of carry on luggage and a personal item as well as non-alcoholic beverages and pretzels or...

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Domestic Economy Baltimore - Dallas

Helpful?
Thank adventuregirl2015
Ipswich - UK
Level 6 Contributor
152 reviews
102 helpful votes
Reviewed yesterday
NEW

This was the final leg of our trip from Aruba to London via Miami, after an amazing 3 weeks in Aruba. We had arrived into Miami with only around a hour to make the connection onto this flight, we briefly visited the Admirals Club lounge and had a glass of wine, before it was time to commence boarding. Having flown...

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International Business Class Miami - London

Helpful?
Thank willmoac
New Hope, Pennsylvania
Level 6 Contributor
400 reviews
153 helpful votes
Reviewed yesterday
NEW

We flew American Airlines flight 263 from Dallas to Beijing. We sat in coach. The flight was about 14 hours. We had a great flight. The plane was a 787 Dreamliner. The seats were very comfortable and the entertainment system kept me busy for hours. They fed us three times. One course included ice cream! In coach! They served oft...

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International Economy Dallas - Beijing

Helpful?
Thank Bryce S
Sarasota, Florida
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW
via mobile

It's not really a review. Just wondering why American Airlines cancelled all flights out of Sarasota Tampa and Miami on Saturday, September 9th? One day before Hurricane Irma..

Domestic Economy Tampa - Saint Louis
Helpful?
Thank Janmarie1019
Maine
Level 4 Contributor
27 reviews
5 helpful votes
Reviewed 2 days ago
NEW

Flying from Bangor can be a very interesting experience if your flight is overbooked!!! The policy now is that no one boards the aircraft until the overbooking is cleared by a volunteer. We sat in the lounge past boarding time and the crew actually left the area frustrated that nothing was happening and no one seemed to know how to...

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Domestic Economy Bangor - Philadelphia

Helpful?
Thank Diane L
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See travel tips for airlines
“Don't fly them.”
magon121254, 24 Sep 2017 | Read review
“First, Business and Premium Economy more leg room and load with group 1”
DonnieB15, 24 Sep 2017 | Read review
“Limit using this carrier”
U2898BWjamesm, 24 Sep 2017 | Read review
“Order your meal ahead of time!”
traveling2_9, 24 Sep 2017 | Read review
“If you are over 6', sleep with the chair in the relaxed position!”
Bparr, 24 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
American Airlines Baggage Fees
  • United States to Canada
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: US$25
    • 2nd Bag: US$40
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
More ▾
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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