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ANA (All Nippon Airways)


7,361 reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture 011 81 570-029-709 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,361 Reviews from our TripAdvisor Community

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7,361 reviews from our community

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Showing 2,097: English reviews
Montreal
Level 5 Contributor
43 reviews
31 helpful votes
Reviewed yesterday
NEW

I flew with ANA on four flights this month, two medium haul intra Asia and two long haul trans-pacific, all in business class. Crew on one intra Asia and one trans-pacific were fantastic; personable and attentive. On the remaining two, they were friendly and professional, but a bit more perfunctory than solicitous. On my HND-SIN flight, one of the FA's...

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International Business Class Singapore - Chicago

Helpful?
Thank flyme2
Quezon City, Philippines
Level 6 Contributor
99 reviews
27 helpful votes
Reviewed 2 days ago
NEW
via mobile

So far, this is my third time to fly via ANA Airlines, from their spacious chair, to their hospitable crew, food is just average, try to request their Premium Sake too, if your going to Tokyo, Haneda is more closer to the city.

North Asia Economy Manila - Tokyo
Helpful?
Thank Joelliao
Yekaterinburg, Russia
Level 6 Contributor
1,253 reviews
2,454 helpful votes
Reviewed 2 days ago
NEW

I flew business class on ANA’s ( All Nippon Airways) 4-hour, 10-minute flight from Tokyo (HND) to Beijing (PEK). The flight was on a Boeing 767. As a Star Alliance Gold member, I enjoyed the lounge privileges. The aircraft looked in close to new condition. My seat was comfortable, the food, beverages, and inflight entertainment were all typical business class....

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North Asia Business Class Tokyo - Beijing

Helpful?
6 Thank KodoDrummer
Iron
Level 4 Contributor
27 reviews
7 helpful votes
Reviewed 3 days ago
NEW

The great thing about this airline is the seats - lots of ways to adjust them, very comfy. The comforter was great, the pillow lousy. Food seemed to be either perfect or inedible, with no middle ground. Once again I ordered the beef tenderloin, once again it was gray and tough. However, the vegetarian chestnut, celeriac and mushroom ravioli was...

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International Business Class Chicago - Shanghai

Helpful?
Thank arvillat
Karmiel, Israel
Level 4 Contributor
32 reviews
7 helpful votes
Reviewed 4 days ago
NEW
via mobile

We had a short (4 hours) flight from hong kong air port to Osaka Japan and Back from Tokyo handa airport to beijing airport. The flight was very comfartable , good seats and entertaiment. The staff was super nice and helpfull .The food and drinks was also very good . We recomendate this company.

North Asia Economy Hong Kong - Osaka
Helpful?
Thank mati a
Singapore, Singapore
2 reviews
1 helpful vote
Reviewed 4 days ago
NEW
via mobile

I was traveling to Japan with a family of five which includes two kids, age 3 and 6 respectively. At the gate, I made queries about the boarding rules if family with kids will be given priority. We were told to take a seat at the priority seating to wait. I was so sure that they did not make clear...

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Southeast Asia Economy Tokyo - Singapore

Helpful?
1 Thank nicholascoryteo
Singapore, Singapore
Level 5 Contributor
44 reviews
8 helpful votes
Reviewed 5 days ago
NEW

Pro: 1. Excellent service of cabin crews. I think crew to passenger ratio is also more in ANA, so service quality and promptness is excellent 2. Great food..in quantity and quality---many special meal options 3. Sufficient options of soft and hard drinks 4. Comfortable seat with more than average seat width and legroom 5. Ambiance and attitude of cabin crews...

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Southeast Asia Economy Tokyo - Singapore

Helpful?
Thank dhruba_travel
Petaling Jaya, Malaysia
Level 6 Contributor
177 reviews
137 helpful votes
Reviewed 5 days ago
NEW
via mobile

My maiden flight with All Nippon Airlines from Kuala Lumpur to Osaka (transit in Narita Airport, Tokyo for a few hours) Online check in is done differently compared to other airlines. While other airlines allowed check in only within a certain time frame before departure, ANA allows you to do pre-checkin at anytime before departure. You enter your details and...

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North Asia Economy Kuala Lumpur - Osaka

Helpful?
Thank LynD827
Petaling Jaya, Malaysia
Level 6 Contributor
177 reviews
137 helpful votes
Reviewed 5 days ago
NEW
via mobile

Check in could be done online anytime. It will however be confirmed 24 hours before your flight via email. If you have special dietary requirements, you may call in to inform after confirming your purchase. Food portions were good and tasty. Ice cream was served for dessert. Baggage allowance was 2 x 23kg which is a generous allocation compared to...

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Southeast Asia Economy Tokyo - Kuala Lumpur

Helpful?
Thank LynD827
Blackwood, New Jersey
Level 5 Contributor
56 reviews
15 helpful votes
Reviewed 5 days ago
NEW

This is the 2nd flight with ANA, and I would fly only this airline to Japan. The flight attendants are very hospitable and helpful, leg room was good for me, and seats were fairly comfortable considering we flew 14 hours non stop. There are 2 food services during this flight with a choice of 2 different meals, lights are turned...

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International Economy New York City - Tokyo

Helpful?
Thank Mischief1030
See travel tips for airlines
“If sleep crossing the pond is a priority, this airline is a good choice.”
arvillat, 19 Nov 2018 | Read review
“Highly recommended for all possible reasons”
dhruba_travel, 17 Nov 2018 | Read review
“Make sure you read which items are not to be packed in luggage.”
Mischief1030, 17 Nov 2018 | Read review
“The customer service is superb!!”
xuanlocdoc, 16 Nov 2018 | Read review
“Use on line booking. Its site is superb!”
satiant2017, 15 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About ANA (All Nippon Airways)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

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