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ANA (All Nippon Airways)


6,599 reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture 011 81 570-029-709 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,599 Reviews from our TripAdvisor Community

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6,599 reviews from our community

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Showing 1,877: English reviews
London, United Kingdom
Level 3 Contributor
9 reviews
16 helpful votes
Reviewed yesterday
NEW

I took flight with two sons . They could not go back to Japan since summer 2017 due to busy injury . We were for happy to see home and flight is always punctual and clean with good service . We could enjoy good time during flight for all , Really , nothing to say , flight attendance always around...

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International Business Class London - Tokyo

Helpful?
Thank shunsuke672
London, United Kingdom
Level 3 Contributor
9 reviews
16 helpful votes
Reviewed yesterday
NEW

Their flight ( in my case ) is always on time and arrive even earlier . Safe and comfortable is most important for me and in flight foods , drink are second . But , generally , their services are excellent . staffs are friendly and helpful , inside plane kept clean . Check in service also , quick So...

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Asia Economy Tokyo - Hong Kong

Helpful?
Thank shunsuke672
Singapore
Level 3 Contributor
20 reviews
12 helpful votes
Reviewed 2 days ago
NEW
via mobile

My family loves travelling on ANA. Their seats in Premium Economy are comfortable - wide enough with a leg rest. The kids love the in flight entertainment. There are special meals prepared for the kids. We took the red eye flight and basic amenities were provided before take off. For those not sleeping, they provide snacks for you as you...

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North Asia Premium Economy Singapore - Tokyo

Helpful?
Thank kopibaby
Dallas, Texas
Level 3 Contributor
13 reviews
Reviewed 3 days ago
NEW

Ground agent and Flight Crew are Nice and Helpful. Food is great, service is extremely pleasant and mixed with smiles. No need to walk to back cabin asking for drink or snack. Not like US carrier.

International Economy Chicago - Jakarta
Helpful?
Thank Herman M
2 reviews
Reviewed 3 days ago
NEW

The wait in line was long but the staff kept checking to see if anyone was on a flight leaving within the hour. After waiting for 30 minutes or so, I told the staff my flight was leaving in 30 minutes and they pulled me out of line into a shorter line.The original line's wait time was actually made longer...

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Domestic Economy Tokyo - Okinawa City

Helpful?
Thank Anthony M
Osaka, Japan
Level 5 Contributor
81 reviews
83 helpful votes
Reviewed 3 days ago
NEW

It's happened! For reasons beyond your control, you're going to miss your flight. Now what? I'd gone my entire 32 years without ever running into this nightmarish roadblock but suddenly I had. Extreme rainfall on Japan's Izu Peninsula meant that all train services from Shimoda City (where I was staying) were suspended until the weather cleared and a track safety...

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Domestic Economy Tokyo - Niigata

Helpful?
Thank BryanBaier
Kuala Lumpur, Malaysia
Level 5 Contributor
52 reviews
15 helpful votes
Reviewed 4 days ago
NEW
via mobile

Fly ANA enroute to Sfo with transit in Narita. A very good experience with friendly and helpful crew. Good service. Leg room among the best.

North Asia Economy Kuala Lumpur - Tokyo
Helpful?
Thank RajGill1
Philadelphia, Pennsylvania
Level 2 Contributor
6 reviews
4 helpful votes
Reviewed 4 days ago
NEW

I fly frequently and this flight was one to remember. From the check-in to boarding to the service during the flight it was just outstanding. I wish I could use ANA to other destinations!

International Business Class Frankfurt - Tokyo
Helpful?
Thank SamuelCPA
Portland, Oregon
Level 3 Contributor
11 reviews
Reviewed 5 days ago
NEW

I fly from Chengdu to Tokyo on ANA and it was not bad. I don’t feel the business class was a true business class model but not bad. The B767 is an old airplane so I will leave it at that. The staff was friendly and overall a good flight.

North Asia Business Class Chengdu - Tokyo
Helpful?
Thank Highflier
Level 3 Contributor
15 reviews
2 helpful votes
Reviewed 5 days ago
NEW

ANA keeps the atmosphere extremely pleasant and relaxing in the cabin, throughout all service classes. Unlike many airlines, you can sit back and relax. Food is great, service is extremely pleasant and mixed with smiles. Service is as on time as a Japanese company can make it. My particular flight was delayed 7 hours due to a Typhoon, and particularly...

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International Business Class Houston - Tokyo

Helpful?
Thank Peter B
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“Really no delay , you can rely on arrival time n make schedule on arrival .”
shunsuke672, 18 Aug 2018 | Read review
“I thought the business class tickets were very reasonably priced.”
SamuelCPA, 15 Aug 2018 | Read review
“It's Japanese hospitality in all of their services! Omotenashi!”
751naomin, 14 Aug 2018 | Read review
“Take the Japanese food options. These are much better than the Western food.”
870bramg, 12 Aug 2018 | Read review
“They depart on time and have the best service.”
xuanlocdoc, 10 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About ANA (All Nippon Airways)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

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