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All Nippon Airways (ANA)


4.5 of 5 bubbles
2,136 Reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture +81-0570-029-709 Website
Rating summary
  • 4 of 5 bubbles
    Legroom
    4 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4.5 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    4 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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2,136 Reviews from our TripAdvisor Community

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2,136 reviews from our community

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Showing 514: English reviews
Montreal, Canada
Level Contributor
83 reviews
35 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

We had a very comfortable 14 hour flight thanks to ANA. More legroom than most airlines (even in economy), food was good, service was great!! Entertainment is pretty good.

International Economy Chicago - Tokyo
Helpful?
Thank Oana-and-Vince
Singapore, Singapore
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 5 days ago NEW

We flew ( 5 of us ) with ANA from Singapore to Tokyo ( Narita Airport ) and back from Tokyo to SIN. Powerful outfits, premises. Comfortable and cosy. Friendly with excellent service. From Check In to Boarding, very professional. What a pleasure for us !! Meals are better, good serving time ... well prepared and taken care off. Thumb...

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North Asia Economy Singapore - Tokyo

Helpful?
Thank SJW644C
Ottawa, Canada
Level Contributor
17 reviews
11 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW

Nippon certainly give other airlines a run for their money. The level of service is extraordinary. The staff are extremely polite, kind and accommodating. The food was stellar - just delicious! On one of our flights with Nippon they even gave us silk scarves as boarding gifts because it was an anniversary on the day we were flying. The staff...

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International Economy Washington DC - Tokyo

Helpful?
Thank Connie R
Silver Spring, Maryland
Level Contributor
267 reviews
129 helpful votes
5 of 5 bubbles Reviewed 1 week ago NEW

This was our last flight home from a trip to Australia. Lounge at Narita was excellent, with plenty of seating and power outlets. Food choices were very good. The crew for this flight were great, including having an attendant come over to each passenger, introduce herself, and state that she would be taking care of us for the flight. She...

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International Business Class Tokyo - Washington DC

Helpful?
Thank Steve J
New York City, New York
Level Contributor
21 reviews
39 helpful votes
5 of 5 bubbles Reviewed 1 week ago NEW

Flew from Tokyo, Narita, to New York, JFK, in Premium Economy (and from New York, JFK, to Tokyo, Narita, on first leg). Seats are slightly wider (2-4-2 configuration vs. 3-4-3 configuration in regular Economy) and there is more leg room. Food in PE is the same as in Economy. Service was extremely pleasant and constant with water and juices being...

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International Premium Economy Tokyo - New York City

Helpful?
Thank Winston V
Cape Town Central, South Africa
Level Contributor
285 reviews
88 helpful votes
5 of 5 bubbles Reviewed 1 week ago NEW

I flew with ANA as part of a code-sharing flight to and from Cape Town to Hong Kong to Osaka. What a pleasure it was for us. From check in to boarding at KIX, the staff was courteous and professional. Before the flight took off, the hostess came to check about our special meals and when it came to serving...

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Asia Economy Osaka - Hong Kong

Helpful?
Thank hoosainnarker
Kinnelon, New Jersey
Level Contributor
6 reviews
2 helpful votes
5 of 5 bubbles Reviewed 1 week ago

Second Time to fly with this Airline on Business Class, the experience was exceptional. The staff was always there ready to help, serve.... which you don't see with their western counterpart. There is a choice of International or Japanese on the Menu, I always choose the Japanese, except once when the international have a Brazilian Seabass in the menu. Japanese...

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International Business Class New York City - Manila

Helpful?
Thank noypi2016
Minneapolis, Minnesota
Level Contributor
724 reviews
119 helpful votes
5 of 5 bubbles Reviewed 1 week ago

Check in was bad! 4 lanes 1st class and 4 lanes economy took forever. Staff was wonderful. Once on the plane staff and crew were great took off a little late but made it up on flight time. service and concern were excellent food service was verygood. I would Fly with ANA again. Super experience once on the plane.

North Asia Economy Bangkok - Tokyo
Helpful?
Thank surestop
Singapore
Level Contributor
24 reviews
9 helpful votes
1 of 5 bubbles Reviewed 1 week ago

Booked business class ticket from Singapore to Chocago and back on NH 842. Put name on WL on their Star Alliance partner Singapore Airlines flight, which was leaving Singapore 2 hours earlier. Was told by the reservation person in LA that fare will be same if Singapore Airlines clears the WL on the same "Delta" class. Called Singapore Airlines which...

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International Business Class Singapore - Chicago

Helpful?
1 Thank Anandatraveller
Vancouver, Canada
Level Contributor
74 reviews
27 helpful votes
5 of 5 bubbles Reviewed 1 week ago

I have never taken All Nippon Airways before and I'm so glad I did. I flew between Singapore and Tokyo Narita in Business Class. Although the flight was at the crack of dawn at 6am, the flight itself made up for the inconvenience of the early departure. The flight was operated on their Boeing 777-300ER aircraft with First, Business and...

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North Asia Business Class Singapore - Tokyo

Helpful?
Thank Wayne T
See travel tips for airlines
“Very Good Service”
 of 5 bubbles SJW644C, 29 Nov 2016 | Read review
“Go out of your way to fly ANA”
 of 5 bubbles biglurk, 27 Nov 2016 | Read review
“Front row of Premium Economy has no seats in front and allows you to stretch out a little more.”
 of 5 bubbles 572winstonv, 27 Nov 2016 | Read review
“Book early so you have a choice of seat location, avoid those that are in first row or near the restrooms.”
 of 5 bubbles noypi2016, 26 Nov 2016 | Read review
“Don't let them book you on another carrier”
 of 5 bubbles 869oria, 21 Nov 2016 | Read review
Show next 5 travel tips 5 of 10
About All Nippon Airways (ANA)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

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