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Arkia Israel Airlines


356 reviews
Headquarters: PO Box 39301, Tel Aviv 61392 Israel 011 972 3-690-2210 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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356 Reviews from our TripAdvisor Community

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356 reviews from our community

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Showing 151: English reviews
Eilat, Israel
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 4 days ago
NEW

40 minutes waited on the phone!! They don't have any online service, they behave like a cartel. They are the only one on the market and that is the reason for this Horrible service. You don’t have a choice if you want to fly direct from Tel Aviv to Eilat. Next time I'll rather use a camel.

International Economy Tel Aviv - Bangkok
Helpful?
Thank Rontheguide
Tel Aviv District, Israel
Level 4 Contributor
22 reviews
5 helpful votes
Reviewed 1 week ago
NEW

7 hours prior to take off we got a mail about a delay of 4.5 hours. We arrived to find out that the company staff at the airport had no idea when actually will be the take off. After doing security they let us wait, sitting on the floor another 2 hours. No drink no food. At midnight we were...

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International Economy Barcelona - Tel Aviv

Helpful?
Thank Shlomitgr
Ra'anana, Israel
Level 3 Contributor
13 reviews
3 helpful votes
Reviewed 1 week ago

You don’t have a choice if you want to fly direct from Tel Aviv to Dublin. The original flight times were changed well in advance, then there was a change in the aircraft used ( a Czech company, if I’m not mistaken) and eventually we departed about 90 minutes late. All this was nothing compared to the return flight! Again...

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International Economy Tel Aviv - Dublin

Helpful?
Thank David F
1 review
Reviewed 1 week ago via mobile

Next time ill rather use a camel. Lots of delays, no one informs us, and im not talking about mail or sms even. After 3 delays and 6 hour late, they dont even bother to update the status on the terminal's screen. When we ask the crew at the gate they answering : "uh...we dont know nothing, here take a...

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International Economy Budapest - Tel Aviv

Helpful?
Thank Roy B
Ra'anana, Israel
Level 6 Contributor
181 reviews
149 helpful votes
Reviewed 2 weeks ago via mobile

I regularly fly low-cost airlines across Europe and am pretty easy to please. But this was my first time flying Arkia and I hope it will be my last! Arkia is not so much a low-cost airline as a throwback to the bad old days of sloppy, disorganized third-world airlines that couldn’t give two hoots about efficiency or about customer...

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International Economy Barcelona - Tel Aviv

Helpful?
Thank Miriam D
Netanya, Israel
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed 2 weeks ago

Boarding was very efficient Comfortable seating, two seats on either side in the aircraft. The stewards came round twice with water. Short flight of 1 1/2 hours so no time to get bored.

International Economy Tel Aviv - Heraklion
Helpful?
Thank margolisphilip
New York City, New York
Level 3 Contributor
12 reviews
3 helpful votes
Reviewed 2 weeks ago via mobile

Flight got delayed for 3 hours, told us nothing, then delayed again for the next day. We waited for ever for the bus to take us to the hotel they assigned. Finally gave up, took a taxi. Hotel didn't have Air condition, and it was so hot, room smelled. No dinner although they said we'll get one. Next day another...

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International Economy Amsterdam - Tel Aviv

Helpful?
Thank Elad99
Haifa, Israel
Level 6 Contributor
129 reviews
19 helpful votes
Reviewed 2 weeks ago

good as a low cost airline can be no suprises and as useul thay are late. nothing to bay for eat or drink at the flight!!

International Economy Tel Aviv - Thessaloniki
Helpful?
Thank Arieh N
Berlin, Germany
Level 6 Contributor
36 reviews
107 helpful votes
Reviewed 3 weeks ago

The flight was quick and pleasant about 40 minutes. The crew of the plane was friendly and gave out a drink. The flight was on time

Domestic Economy Tel Aviv - Eilat
Helpful?
Thank Fabio R
Dublin, Ireland
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed 3 weeks ago

Arkia doesn't care about its customers, period. Flight details are sketchy at best, the website is a complete disaster and the flights themselves are a total disgrace. Finding out information is completely impossible, until you get to the airport where queuing is the buzzword of the century and since nobody actually knows anything, you'll be passed from one desk to...

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International Economy Dublin - Tel Aviv

Helpful?
3 Thank shailor3524
See travel tips for airlines
“check the airplane model and if it is a israeli one.”
Shlomitgr, 9 Aug 2018 | Read review
“Avoid Arkia and you'll have a great experience”
shailor3524, 24 Jul 2018 | Read review
“Fly with their Embraers - It is a fantastic Jet.”
nadioo, 1 Jun 2018 | Read review
“Avoid travelling via Tel Aviv and Arkia when travelling to Cyprus”
gregp-Cyprus, 27 Apr 2018 | Read review
“Consider booking with another airline.”
JL832018, 23 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Arkia Israel Airlines
Tel Aviv-based Arkia Israel Airlines (IZ) is Israel's second-largest airline. It operates scheduled and charter flights to about 25 destinations in 16 countries in Europe and the Middle East. The airline also has a codeshare arrangement with Brussels Airline (SN). Arkia has operating bases at Ben Gurion Airport (TLV), Eilat Airport (ETH), Ovda Airport (VDA) and Sde Dov Airport (SDV). The airline's fleet of nine aircraft includes ATR 72-500, Boeing 757-300, Embraer 190LR and Embraer 195LR planes. Each aircraft is configured with a single Economy Class cabin.
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