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Asiana Airlines


2,532 reviews
Headquarters: No 47 Osae-Dong Gangseo-gu, Seoul 157-713 South Korea 011 82 2-2669-8000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,532 Reviews from our TripAdvisor Community

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2,532 reviews from our community

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Showing 1,053: English reviews
Makati, Philippines
Level 4 Contributor
26 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

It was my 2nd time to ride this airline and the flight went well. I rode in this airline en route to Seattle from Incheon years ago. The entire flight during that time and the recent flight this month were all excellent flights. I am not sure if I made a review about this airline before though. I said this...

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North Asia Economy Manila - Seoul

Helpful?
Thank 995valeryv
1 review
Reviewed yesterday
NEW

Got a good deal, got even better service. The tickets we got from them were not the cheapest that we can find but it was certainly reasonable. I regularly fly with Asiana and have had the chance to fly to the US from Manila three times already. I also had the chance to fly to Korea twice with Asiana and...

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International Economy Manila - San Francisco

Helpful?
Thank Arjay U
Boston, Massachusetts
Level 6 Contributor
75 reviews
15 helpful votes
Reviewed 2 days ago
NEW
via mobile

I fly regularly with Asiana. They are nice and service is efficient but certain factors of service like in flight meal quality has been on the decline in recent years. Nonetheless their A380 is very comfy even in coach.

International Economy New York City - Seoul
Helpful?
Thank hoonkaorukim
San Francisco, California
Level 5 Contributor
47 reviews
9 helpful votes
Reviewed 3 days ago
NEW
via mobile

When flying to Japan from other countries, direct flights can be expensive, even if you do a lay over. My suggestion is to fly direct to Seoul. And then buy a ticket to Japan. It will turn out to be a lot cheaper, and more fun. It gives you the time to experience the best of worlds. I suggest Asiana...

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North Asia First Class Seoul - Tokyo

Helpful?
Thank MOMOSONG
Level 2 Contributor
5 reviews
Reviewed 3 days ago
NEW
via mobile

Used to be excellent serviced airline but Run down somehow from the owner scandal I guess. However, they still providing decent food, Proper space for economy class compare To other airline. On the way back home, they gave express Card that we could get through all long lines and smooth connection to YVR.

International Economy Seattle - Seoul
Helpful?
Thank MIN SUNG G
Pasadena, California
Level 5 Contributor
79 reviews
11 helpful votes
Reviewed 3 days ago
NEW

I rode Asiana from Lax to Manila and back to Lax again. I thought at first the airconditioning was just starting to get fired up thats why it was still warm inside. But after an hour or so, the temperature havent changed. I think the aircondtionting was only place at the "fan" mode. Imagine my inconvenience for almost 14 hours....

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International Economy Los Angeles - Manila

Helpful?
Thank cherry t
Christchurch, New Zealand
Level 3 Contributor
12 reviews
4 helpful votes
Reviewed 4 days ago
NEW

Evening Flight from Tokyo to Seoul. Bigger 777-200, Full Flight, lots of food served, ran on time, even got us there earlier by 20mins. Star Alliance with Air New Zealand on a flight from Christchurch, Auckland, Tokyo, finally Seoul.

North Asia Economy Tokyo - Seoul
Helpful?
Thank NZReedy
Gunsan, South Korea
Level 4 Contributor
35 reviews
11 helpful votes
Reviewed 4 days ago
NEW

The seat was very comfortable. I was very tired and surely had a good nap during the flight. The crew members were also very friendly. I will use this company again in the future.

Domestic Economy Seoul - Jeju
Helpful?
Thank John_K15125
1 review
Reviewed 6 days ago
NEW

When I found out this airline was five star it wasn’t hard to see why. I couldn’t fault it in any area. Excellent food, service and punctuality.

North Asia Economy Tokyo - Seoul
Helpful?
Thank Mark M
Level 6 Contributor
2,446 reviews
373 helpful votes
Reviewed 1 week ago
NEW
via mobile

Seating was very comfortable and recline was nice enabling decent sleep on the long flight. Service was adequate but since it was an overnight flight, admittedly a lot of the time was sleeping. Food was OK but not really anything exceptional. All in all a decent flight. All was on time including luggage delivery.

International Business Class San Francisco - Seoul
Helpful?
Thank TAMAN1951
See travel tips for airlines
“Be sure to reserve seats when you make your travel plans. We flew United and had to call Asiana but it was worth it.”
Cruiser802842, 9 Oct 2018 | Read review
“Bring your own entertainment.”
224garya, 6 Oct 2018 | Read review
“secure the good seat as early as possible”
Nickdafa, 4 Oct 2018 | Read review
“We booked pretty early and we got good seats.”
plepertk, 27 Sep 2018 | Read review
“Don't book with Expedia or similar if you can help it. Changes are too difficult and too expensive if something unforeseen happens”
339katied, 27 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Asiana Airlines
As one of two major airlines in South Korea, Asiana Airlines (OZ) operates flights to four continents. The airline, which is based in Seoul, flies to destinations within Korea and across Asia, as well as Oceania, Europe and North America. Asiana has a domestic operations hub at Seoul's Gimpo International Airport (GMP) and an international hub at Incheon International Airport (ICN). It has five classes of passenger service—First Suite Class, First Class, Business Smartium Class, Business Class and Travel Class. Aircraft configuration varies from route to route. Asiana is part of the Star Alliance.

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