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Atlas Air


32 reviews
Headquarters: 2000 Westchester Avenue, Purchase, NY 10577 (914) 701-8000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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32 Reviews from our TripAdvisor Community

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32 reviews from our community

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Showing 12: English reviews
Cluj-Napoca, Romania
Level 3 Contributor
11 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Everything was conform with the schedule. No delays, no useless dead times, and nice personnel. I flight with 2 different plane types. A clasic/standard one and a newer model. Flight was at the same good quality with both.

Date of travel: August 2018
Europe Economy Cluj-Napoca - Antalya
Helpful?
Thank Poznash
1 review
Reviewed 4 days ago
NEW
via mobile

Bring your own food, hands down the worst in flight food I've ever had, rather have mre's or microwavable noodles than what they serve you. Expect the worst and you will be ok, it's the grey hound bus of flights.

Date of travel: December 2018
International Economy Norfolk - Bahrain
Helpful?
Thank I4054NBcraig
Hohenfels, Germany
2 reviews
Reviewed October 20, 2018 via mobile

Mediocre service on a half broken plane that smelled like exhaust fumes. Delays upon delays. Incredibly unreliable. Plus the food was horrible.

Date of travel: October 2018
International Business Class Austin - Stuttgart
Helpful?
Thank peterfR7883XD
Level 3 Contributor
17 reviews
Reviewed August 6, 2018 via mobile

as a charter airlines.it is the best choice if you want to travel any vacation to turkey.no delay at dep and arrival.good service on board.

Date of travel: September 2017
International Economy Beirut - Dalaman
Helpful?
Thank Ali H
Potsdam, New York
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed March 3, 2018 via mobile

This company was hired to fly my husband's military unit back from a deployment. Apparently when they arrived to pick up the unit they had mechanics there, working on a repair before take off. When they landed at their layover destination, the mechanics-who had gone with them-found that the issue had not been successfully fixed and hours later determined it...

Date of travel: March 2018
More 
International Business Class Busan - Oklahoma City

Helpful?
Thank edenjm
Manama, Bahrain
Level 4 Contributor
18 reviews
1 helpful vote
Reviewed March 2, 2018 via mobile

Has excellent crew and captain the food is normal and not wow but the only two things that bothered me their delay on time of departure to Trabzon ,and personally getting small and tight seat near emergency exit door i.e seat 10 when return back ,the price is fair, also it has direct flights from Bahrain to Trabzon every Sun...

Date of travel: February 2018
More 
International Economy Bahrain - Trabzon

Helpful?
Thank aqeeqring
Beirut, Lebanon
Level 6 Contributor
99 reviews
15 helpful votes
Reviewed January 25, 2018 via mobile

Reasonable ticket price, punctual flights, specious airplanes with comfortable seats and decent legroom. Flight attendants are polite yet could be friendlier. The company is kind enough to offer us light snacks both ways morning and night despite booking economy class tickets. N.B your likes are highly appreciated.

Date of travel: January 2018
International Economy Beirut - Istanbul
Helpful?
Thank HCH1111
Belleville, Canada
Level 5 Contributor
28 reviews
61 helpful votes
Reviewed November 24, 2017

We flew from Toronto to Las Vegas on a private charter flight with Atlas Air who I had never heard of before our flight. The plane was a 747 and appeared to be fairly old. That being said everything worked as it should and was in good repair. There were 12 staff on board in addition to the cockpit crew,...

Date of travel: November 2017
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USA Economy Toronto - Las Vegas

Helpful?
Thank Steph300
Charleston, South Carolina
Level 6 Contributor
136 reviews
89 helpful votes
Reviewed September 19, 2017

Flying from El Paso to Kuwait on a piece of airline junk! They had problems with the engines and the air conditioning on this plane. If the plane wasn't in the air, the a/c didn't work. There was no electric outlets to charge computers or to plug in CPAP machines. The food was absolutely horrid and wasn't fit for inmates...

Date of travel: September 2017
More 
International Economy El Paso - Kuwait City

Helpful?
Thank TheAmericanSp0rtsman
helena, mt
Level 3 Contributor
17 reviews
10 helpful votes
Reviewed April 7, 2017

We flew to Izmir with my family of 5. Inexpensive airline. Safe. Clean. More legroom than Pegasus airlines. It is so inexpensive to fly domestic in turkey ( especially compared to,flying domestic in the United States). Not as nice as Turkish airlines.

Date of travel: April 2017
Domestic Economy Istanbul - Izmir
Helpful?
Thank redhelena
See travel tips for airlines
“DON'T fly this airline!”
TheAmericanSp0rtsman, 19 Sep 2017 | Read review
“Go thro an online ticketing service and choose Seats ahead”
Luca5DonnaK, 24 Aug 2016 | Read review
“Online inchecken kan niet”
945denisk, 13 Oct 2018 | Read review
“Aktarmalı uçacaksanız birebir uçuş saatini almayın.Aktarma için bir önceki uçuşu tercih ediniz.”
mehmet_X1655TD, 28 May 2018 | Read review
“Herkesin kendi tercihi ama benim değil.”
eliuzarzu, 17 Oct 2017 | Read review
Show next 5 travel tips 5 of 9
About Atlas Air
Atlas Air (5Y) is a charter and cargo airline that was founded in 1992. The airline operates a charter on behalf of the United States-Africa Energy Association (USAEA) and flies three times a week between Houston's George Bush Intercontinental Airport (IAH) and Quatro de Fevereiro Airport (LAD) in Luanda, Angola. These flights, known as the Houston Express, are served by two Boeing 747-400 aircraft that each hold 189 passengers with a three-cabin configuration. Seat assignments are usually made upon checking in at the airport. Economy Class passengers may check up to two pieces of luggage, Business Class passengers can check no more than three bags and First Class passengers can check up to four pieces of luggage. Each passenger may carry on one piece of luggage and one personal item.
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