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Austrian Airlines

9,218 reviews
Headquarters: Office Park 2, Postfach 100, Vienna Austria A1300
011 43 517 661000
Website
Depart
Sun, 12-17
Return
Sun, 12-24
Travellers
1,Economy
Overview
3.59,218 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Austrian Airlines

Airline Alliance

Star Alliance
Headquarters: Office Park 2, Postfach 100, Vienna Austria A1300

Airline Summary

Vienna-based Austrian Airlines (OS) flies to six destinations within Austria and more than 80 destinations in about 50 countries across Europe, Asia, North Africa and North America. The airline recently rebranded as myAustrian but still commonly referred to as Austrian Airlines. The airline's hub is at Vienna International Airport (VIE), and focus cities include Graz Airport (GRZ), Innsbruck Airport (INN) and Salzburg Airport (SZG). Austrian Airlines has aircraft with a variety of configurations, including wide body jets with Business and Economy Class cabins, as well as all-Economy Class narrow body jets. Austrian is the flag carrier for the country of Austria and a member of the Star Alliance.
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Sarah B wrote a review Nov 2023
1 contribution2 helpful votes
Vienna - Washington DC
International
They hate anyone below business class
Quite possibly the worst airline I have ever had the displeasure of flying with. The check-in staff were rude and the process to check an additional back was completed and time consuming. But the WORST thing, is that they will not let you sit in the seats at the gate unless you're business class. Additionally, the time one your ticket is actually and hour before you're allowed to board to allow for "document checks", so there is virtually no way to avoid having to stand around looking at a nearly empty gate lobby that you're not allowed in to. I WILL NEVER WILLINGLY EVER FLY AUSTRIAN AIRLINES AGAIN. This is just too ridiculous. Even the " budget" airlines are better. …
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Helmut S wrote a review Nov 2023
Bangkok, Thailand1811 contributions459 helpful votes
Vienna - Bangkok
International
Good experince on Flight Vienna to Bangkok
I checked in at Zurich airport, to connect in Vienna for my flight to Bangkok. To my surprise there was no security check at Vienna. The lounge at Vienna offers some food and drinks but selection is limited. The flight to Bangkok is operated with a Boeing 777, I had booked a single window seat which offers sufficient space except for the sleeping position which seemed a bit short for me. Service by the flight attendants was very good. As I do not eat on night flights I cannot comment on the main food, but for breakfast there were plenty of good and tasty choices. With regard to size of the screen and the available choice of entertainment Austrian can't compete with Emirates and Qatar, however, all in all I had a satisfying experience on this flight.…
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Hannah P wrote a review Nov 2023
2 contributions2 helpful votes
Vienna - Paris
Europe
*READ THIS BEFORE BOOKING WITH AUSTRIAN AIR*
*READ THIS BEFORE BOOKING WITH AUSTRIAN AIR* I would only recommend this airline to my worst enemy. If you want to be treated like trash this is the place for you! Not only do they have outrageous rules for bringing carry on baggage they also hire the rudest employees I have quite literally ever come across. This airline is a money making scheme, they say you can bring a bag on board but then have people RANDOMLY weighing and measuring bags before you can enter the boarding area. The measurements they require are so incredibly unreasonable they call it a “carry on bag” size but it would hardly fit a children’s sized backpack. It’s quite funny though because then you get on the plane and it’s a standard overhead cabin for bag space. It’s simply a way for them to make money. I have used the same carry on bag my entire life (travelled a lot) and NEVER had an issue until this ridiculous airline. More on my personal experience: My partner and I had a connecting flight in Austria we had made it through customs and into the gates without exiting the airport however Austria Air wouldn’t allow us to check in for our next flight unless we checked in with a representative. No big deal however all their gates were an absolute GHOST TOWN nobody from the airline was anywhere to be found. We had no other choice but to exit the airport entirely and go through security again to go get our boarding passes in hopes to find someone that could help. Again no big deal luckily we had some time between our next flight. However THIS is where things took a change and the absolute cattle call begun. After getting our boarding passes we started to proceed to the gate until we were practically chased down like wild animals to weigh and measure our bags. Of course they did not pass the test and we were directed to the ticket counter so the airline could collect additional payments. We were quite confused because our tickets included a carry on bag in the overhead and under the seat. After we started to question it with no patience and explanation, the gate agent began taunting us HOLDING OUR BOARDING PASSES OVER OUR HEADS PRETENDING TO RIP THEM UP trying to deny us the tickets we PAID FOR if we didn’t pay additional costs to check our bags. We had absolutely no control of this situation it was like this woman was on some power trip. Incredibly desperate to get home we had to pay an additional 50 EURO each for our bags and regardless of that unfortunate cost the customer service was nowhere to be found. Truly left us feeling so upset. Their advertising was deceiving in the way that they sell tickets that include cabin bags and then randomly pick people to pay additional costs to check their bags. And it’s understandable if the rules were the same for every passenger but others on our flight were not harassed and brought bags the same size if not BIGGER onto the plane. The way we were treated is completely unacceptable and so disappointing I will never trust this airline again after this experience. …
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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robynr479 wrote a review Nov 2023
Cottondale3 contributions1 helpful vote
Bangkok - Vienna
International
Health issues! Beware!
I had 28 hours of flights after vacation. The first flight from Bangkok to Vienna had major air filtration issues. Within 1.5 hours of a 10 hour flight, the passengers in my section began coughing and sneezing. By the time we landed, I was experiencing a horrible allergy attack. I have no significant allergies, no asthma, and no respiratory conditions. The remaining 18 hours of travel were absolutely excruciating due to sinus pain. I have had to see one doctor already and will now have to go to an ENT. Any communication with Austrian has been ignored. Nobody will speak to you by phone. I have used the online reporting option and have not gotten any response. I boarded that plane completely healthy and it is very clear that my thanksgiving will now be ruined. The whole situation is unacceptable. We all just had a global pandemic so I would think air filtration would be pristine by now. Please stay away from this airline.…
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Paola P wrote a review Nov 2023
Kings Langley, United Kingdom9 contributions2 helpful votes
Vienna - Rome
Europe
THE WORST AIRLINE, IT IS A LOW COST LESS
The worst airline service, staff very rude, dirty aircraft, they denied to give you a glass of water, except if you purchase the water bottle and pay. People thirsty on aircraft and they have denied to give a glass of water. So rude staff. Very poor service on board and at the gate, I travel a lot and I have soon realized from the flight out which kind of airline it is. It is worst then a low cost airline. Much better easyjet. Please avoid Austrian Airlines…
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sarah B wrote a tip Nov 2023
"Just don't fly with Austrian unless you are business or first class. "
Helmut S wrote a tip Nov 2023
"Book a single window seat if you travel alone"
Dbella B wrote a tip Nov 2023
"Be careful! All of sudden they changed your seats without warning , the switched my seats for the worst seats I paid $55/seat "
Радка Т wrote a tip Oct 2023
"Extremely kind and professional staff at the airport and the plane!!!"
Lucia S wrote a tip Oct 2023
"Just don’t book the flight if you don’t want to lose your temper. "
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