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Austrian Airlines


6,088 reviews
Headquarters: Office Park 2 Postfach 100, Vienna A1300 Austria 011 43 517 661000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,088 Reviews from our TripAdvisor Community

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6,088 reviews from our community

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Showing 2,665: English reviews
Baltimore, Maryland
Level 1 Contributor
4 reviews
8 helpful votes
Reviewed yesterday
NEW

I booked a flight with Austrian Airlines through Kayak. The information provided by Austrian and Kayak regarding baggage fees indicated that one free checked bag was allowed on international flights. The booking also allowed me to choose seats. However, when I arrived at the airport I was told I had to check in with United because the flight was operated...

Date of travel: March 2019
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International Economy Washington DC - London

Helpful?
Thank Leigh K
2 reviews
Reviewed 2 days ago
NEW
via mobile

rubish customer service in Canada Totally non cooperative!! Answering phone to pass you to other airline customer service or your travel agency. Totally nonsense and irresponsible

Date of travel: March 2019
International Economy Vienna - Toronto
Helpful?
Thank 66henry66
2 reviews
Reviewed 2 days ago
NEW

I purchased a ticket a month ago (Vienna-Krasnodar), only to find out yesterday that the Austrian Airlines has changed its schedule. Austrian issued a new ticket automatically, and booked a flight through Moscow Domodedovo. The direct option was expensive and I was willing to pay the price to have the convenience of having a direct flight to my destination. The...

Date of travel: March 2019
More 
Russia Economy Vienna - Krasnodar

Helpful?
Thank 990vitalia
Level 4 Contributor
29 reviews
16 helpful votes
Reviewed 2 days ago
NEW
via mobile

Great airline from check in to flights, easy to book seats, great cabin crew , would fly Austrian Airlines again

Date of travel: March 2019
Europe Economy Manchester - Innsbruck
Helpful?
Thank Barbara S
Level 4 Contributor
24 reviews
6 helpful votes
Reviewed 3 days ago
NEW
via mobile

We flew United on our first leg of the trip and Austrian Air on the return leg. The plane was older with Austrian however the seats reclined better and farther to make a more comfortable trip. Also the blankets and pillows were more substantial than United (not as flimsy). The tv screens however were older and not as clear a...

Date of travel: March 2019
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International Economy Vienna - Chicago

Helpful?
Thank NikkiD2000
Slough, United Kingdom
Level 5 Contributor
42 reviews
14 helpful votes
Reviewed 3 days ago
NEW
via mobile

Travelling to Bangkok via Austria. Why would you schedule 30 minutes connection? A slight delay and that's the start of the travelling ruined. So we opted for the 9 hours layover as this is the only two options. So not the best start. We usually fly Eva. The employees are happier with Eva. The seats are better with Eva. The...

Date of travel: March 2019
More 
International Economy London - Bangkok

Helpful?
Thank Willaim S
Oslo, Norway
Level 4 Contributor
26 reviews
5 helpful votes
Reviewed 3 days ago
NEW

We were 7 friends traveling for Italy. We were seated in the front of the plane, had great space for legs etc; and the staff were really friendly and smiling. We were traveling on my friends birthday; and I asked the staff if they maybe could announce this or something.. Before landing, the staff came with a bottle of wine...

Date of travel: March 2019
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Europe Economy Oslo - Innsbruck

Helpful?
Thank allanhenriksen2016
Level 5 Contributor
49 reviews
2 helpful votes
Reviewed 4 days ago
NEW

It was absolutely one of the quietest aircraft and most comfortable ones. The crew was very very kind and the meals were truly amazing.

Date of travel: October 2018
International Economy Vienna - New York City
Helpful?
Thank Maks matej C
Derby, United Kingdom
Level 6 Contributor
110 reviews
42 helpful votes
Reviewed 4 days ago
NEW

It's a short journey so a smaller plane with 2 seats each side of the aisle from back to front. Comfortable seats, professional crew. No inflight entertainment. Drinks plus sweet or salty snack in economy. If you upgrade to First Class the only differences seem to be that you are separated from the rest by short curtains and you get...

Date of travel: March 2019
More 
Europe Economy Manchester - Vienna

Helpful?
Thank Karen R
Stourbridge, United Kingdom
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed 4 days ago
NEW

Same as any other flight I've been on. No Problems. Hot snack served. this flight was in the package.

Date of travel: February 2019
Europe Economy Birmingham - Innsbruck
Helpful?
Thank Simon G
See travel tips for airlines
“My advice - fly with another airline and don't book with Kayak.”
LeighK576, 19 Mar 2019 | Read review
“I booked the 23kg in the flex and not "lite" fare. Was so easy and good value compared with the low-cost airlines.”
EvaAfrique, 7 Mar 2019 | Read review
“choose this Airline again when the get better planes”
391rolands, 7 Mar 2019 | Read review
“Don't pick this airline”
pananana, 6 Mar 2019 | Read review
“Use the online check-in to choose between available seats. Also an upgrade to business was offered, but a bit too expensive (EUR 140).”
pictureon, 4 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About Austrian Airlines
Vienna-based Austrian Airlines (OS) flies to six destinations within Austria and more than 80 destinations in about 50 countries across Europe, Asia, North Africa and North America. The airline recently rebranded as myAustrian but still commonly referred to as Austrian Airlines. The airline's hub is at Vienna International Airport (VIE), and focus cities include Graz Airport (GRZ), Innsbruck Airport (INN) and Salzburg Airport (SZG). Austrian Airlines has aircraft with a variety of configurations, including wide body jets with Business and Economy Class cabins, as well as all-Economy Class narrow body jets. Austrian is the flag carrier for the country of Austria and a member of the Star Alliance.
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