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Austrian Airlines


4,614 reviews
Headquarters: Office Park 2 Postfach 100, Vienna A1300 Austria 011 43 517 661000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,614 Reviews from our TripAdvisor Community

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4,614 reviews from our community

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Showing 1,973: English reviews
Level 5 Contributor
97 reviews
9 helpful votes
Reviewed today
NEW
via mobile

Couldn’t find a direct flight to Sofia so I had to stop in Vienna. I chose this stop especially because of the airline always reliable with good service on time We sat in the emergency exit for an extra fee, it was worth it! Plenty of leg room I was able to work for a couple of hours our connection...

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International Economy Tel Aviv - Vienna

Helpful?
Thank Tzvika D
Braunau am Inn, Austria
Level 5 Contributor
67 reviews
21 helpful votes
Reviewed today
NEW

my evening flight was cancelled. was rebooked for a flight at the next morning had to stay at a hotel. staff at the service desk told me that I have to send my hotel invoice to the Lufthansa Customer service. I did this - I received a reference number - but since 3 months no further message or payment. And...

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Europe Economy Salzburg - Frankfurt

Helpful?
Thank Dietmar W
Chicago, Illinois
Level 6 Contributor
96 reviews
45 helpful votes
Reviewed yesterday
NEW
via mobile

Checked in my 75 y.o. grandma at the counter. We had wheel chair assistance requested and while I know it's not a part of their company, at the end of the day we are Austrian customer, they have to help us to make it to the boarding gate. So the check in counter is open for 3 airlines, they are...

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International Economy Chicago - Vienna

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Thank margusea_zvezda
Level 3 Contributor
11 reviews
1 helpful vote
Reviewed yesterday
NEW

It was a return flight from Vienna, this time during the boarding there was a classical music played - good relation to the place we were in. There were some technical issues and we had to wait for a technician, the flight attendant served some water - a nice gesture. The issue wasn't fixed and the flight was canceled. There...

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Europe Economy Vienna - Krakow

Helpful?
Thank Piotr B
Level 3 Contributor
11 reviews
1 helpful vote
Reviewed yesterday
NEW

On this route flies Bombardier Dash-8 - chairs are ok for such a short flight, decent A/C during the entire flight. Service was average - one member of the cabin crew was very unwelcoming, the other was slightly better but comparing to KLM or Lufthansa staff attitude was very poor. A snack was ok, a kind of sponge cake with...

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Europe Economy Krakow - Vienna

Helpful?
Thank Piotr B
Ramat Gan, Israel
Level 4 Contributor
38 reviews
14 helpful votes
Reviewed yesterday
NEW
via mobile

There was no entertainmant system yet the seats were spacious and the meals were good. My friend ordered a vegan meal and extremely enjoyed it. Staff was very kind and attentive. I would gladly fly with Austrian Airlines again.

International Economy Tel Aviv - Vienna
Helpful?
Thank Idan1382
Lund, Sweden
Level 5 Contributor
71 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

Nice staff and good snack. Clean. Never visit the toilet so don’t know about that though. Quite uncomfortable chairs, even for being on an airplane.

Europe Economy Copenhagen - Vienna
Helpful?
Thank lafanneo
Las Vegas
Level 6 Contributor
253 reviews
81 helpful votes
Reviewed yesterday
NEW

Excellent service and great staff working our flights The meals were great except the eggs at breakfast-very watery The movie selection was awesome, surprised at the variety and quantity Don't chose seats 8 in business class--much more noisy and a single row behind the meal area in the plane.

International Business Class Los Angeles - Vienna
Helpful?
Thank Greatplacesnv
Christchurch, New Zealand
2 reviews
1 helpful vote
Reviewed 2 days ago
NEW

4 hour flight; no headphones, no music, no screens. WiFi available at a cost. Very disappointed to have such poor facilities; I had flown Royal Jordanian Airlines from Istanbul to Amman, a 2 hour flight, which had visual and audio entertainment and expected no less from Austrian on this 4 hour flight.

International Economy Amman - Vienna
Helpful?
Thank kotukusi54
Bratislava, Slovakia
Level 2 Contributor
7 reviews
Reviewed 2 days ago
NEW

I have flown with Austrian several times, it was always a very good experience. The staff is friendly and polite, looking good in their red uniforms :) Apparently, all people involved did the best to make this flight as convenient as possible. The snack could be a bit better, even though I travelled in an economy class. And the new...

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Europe Economy London - Vienna

Helpful?
Thank Peter A
See travel tips for airlines
“Expect to be bused to and from the terminal to the aircraft.”
traveler50502015, 18 Aug 2018 | Read review
“A shuttle service to avoid”
FlyingkiwiOamaru, 11 Aug 2018 | Read review
“Find a better airline”
FlyingkiwiOamaru, 11 Aug 2018 | Read review
“If you must fly this airline, check the seat configuration with "SeatGuru" and stay away from the aisle.”
RobertMattioli, 9 Aug 2018 | Read review
“Do not try to get on an Austrian flight with huge American-size carry-ons. You will most likely have to check it.”
jewel12251010, 8 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Austrian Airlines
Vienna-based Austrian Airlines (OS) flies to six destinations within Austria and more than 80 destinations in about 50 countries across Europe, Asia, North Africa and North America. The airline recently rebranded as myAustrian but still commonly referred to as Austrian Airlines. The airline's hub is at Vienna International Airport (VIE), and focus cities include Graz Airport (GRZ), Innsbruck Airport (INN) and Salzburg Airport (SZG). Austrian Airlines has aircraft with a variety of configurations, including wide body jets with Business and Economy Class cabins, as well as all-Economy Class narrow body jets. Austrian is the flag carrier for the country of Austria and a member of the Star Alliance.
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