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Austrian Airlines


4,565 reviews
Headquarters: Office Park 2 Postfach 100, Vienna A1300 Austria 011 43 517 661000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,565 Reviews from our TripAdvisor Community

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4,565 reviews from our community

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Showing 1,952: English reviews
Fort Lauderdale, Florida
Level 2 Contributor
8 reviews
Reviewed yesterday
NEW

Flew EWR to VIE this summer. Fabulous, personal service! I've flown a number of airlines in their business class. The seats are comfortable and the entertainment is fine but what really got my attention was the FOOD! I haven't had such delicious food on an airline, ever. I would definitely recommend Austrian, no matter where you have to go in...

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International Business Class Newark - Vienna

Helpful?
Thank Kaisermichelle
Level 2 Contributor
8 reviews
Reviewed yesterday
NEW
via mobile

Missed my connection flight and the week after my flight was cancelled. I had to wait both times at least 1,5 hr to speak with the ground staff and get a new flight/hotel. To go to your hotel in the city they send u to another desk to arrange a taxi. The staff there was unacceptable rude! Shame on you...

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Europe Economy Graz - Amsterdam

Helpful?
Thank Carola K
Level 2 Contributor
10 reviews
1 helpful vote
Reviewed 2 days ago
NEW

I recently flew round trip on Austrian and was quite impressed by the service. The flight attendants were friendly and helpful, the food was very good and the seats were better than those in business class in Lufthansa, which also owns Austrian. There were a few very nice touches such as an onboard Chef who was very accomodating to special...

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International Business Class Newark - Vienna

Helpful?
Thank sikander A
Liverpool, United Kingdom
Level 5 Contributor
36 reviews
21 helpful votes
Reviewed 2 days ago
NEW

I flew from Manchester to Vienna with Austrian Airlines in 2016. While the staff were polite and professional, the aircraft was a little rickety sounding to say the least and the condition of the seats and carpet had seen better days. After a slight delay we took off and enjoyed complimentary snacks and beverages. The flight was very pleasant and...

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Europe Economy Manchester - Vienna

Helpful?
Thank Jules M
London, United Kingdom
Level 5 Contributor
96 reviews
36 helpful votes
Reviewed 2 days ago
NEW

Good flight - changing in Vienna. Pleasant staff. Simple vegetarian light meal for all - good idea. Comfortable. Two of our four cases didn't arrive in London. It seems a whole container was left behind in Vienna as many people were in the same situation. Two days to retrieve them. Disappointing end to the trip.

International Economy Amman - London
Helpful?
Thank Sarah M
Washington DC, District of Columbia, USA
Level 5 Contributor
27 reviews
4 helpful votes
Reviewed 2 days ago
NEW
via mobile

I’m very grateful to Austrian Airline for the upgrade from economy to Bussines Class. It made a huge difference in the comfort level of the 9.5hrs travel to Washington DC, after traveling 2.5hrs from Moscow to Vienna in 6:30am flight. I had asked for the cost for an upgrade earlier and it was 800€, and you cannot used United mileage...

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International Business Class Moscow - Washington DC

Helpful?
Thank Acoaco5
Charlotte, North Carolina
Level 3 Contributor
15 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

This was the 2nd of 3 legs taking us home from our vacation. Service was great, they kept us fed and made sure we were accommodated with wine, water, whatever we needed. The staff made a long flight as comfortable as it could be.

International Economy Vienna - Newark
Helpful?
Thank VikingEagle
Oamaru
Level 6 Contributor
101 reviews
46 helpful votes
Reviewed 3 days ago
NEW

This was a code share on Brussels Airlines. After a hectic time at Vienna airport it was good to move on. The flight however was dinky. Good job it was a short hop to Brussels. The main lesson was to avoid 'feeder' flights. Arrival in Brussels was anticlimactic. We landed , then sat on the runway for a considerable time....

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Europe Economy Vienna - Brussels

Helpful?
Thank FlyingkiwiOamaru
Oamaru
Level 6 Contributor
101 reviews
46 helpful votes
Reviewed 3 days ago
NEW

After flying with Air New Zealand this was a total let down. We paid for premium economy but the treatment was economy. As per my header - the red stockings looked unflattering. Food was mediocre, just like the friendliness and attitude of the staff. While not unacceptable it felt forced. The plane was shabby - cleaning was cursory. There was...

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International Economy Hong Kong - Vienna

Helpful?
Thank FlyingkiwiOamaru
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 4 days ago
NEW

Very good, nothing to complain about! The staff on the board was very professional and exepriente. Always attentive to the requests of the passengers.

Europe Economy Vienna - Bucharest
Helpful?
1 Thank Ventzislav G
See travel tips for airlines
“A shuttle service to avoid”
FlyingkiwiOamaru, 11 Aug 2018 | Read review
“Find a better airline”
FlyingkiwiOamaru, 11 Aug 2018 | Read review
“If you must fly this airline, check the seat configuration with "SeatGuru" and stay away from the aisle.”
RobertMattioli, 9 Aug 2018 | Read review
“Do not try to get on an Austrian flight with huge American-size carry-ons. You will most likely have to check it.”
jewel12251010, 8 Aug 2018 | Read review
“Please check your luggage after the flight”
Igor1208, 7 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Austrian Airlines
Vienna-based Austrian Airlines (OS) flies to six destinations within Austria and more than 80 destinations in about 50 countries across Europe, Asia, North Africa and North America. The airline recently rebranded as myAustrian but still commonly referred to as Austrian Airlines. The airline's hub is at Vienna International Airport (VIE), and focus cities include Graz Airport (GRZ), Innsbruck Airport (INN) and Salzburg Airport (SZG). Austrian Airlines has aircraft with a variety of configurations, including wide body jets with Business and Economy Class cabins, as well as all-Economy Class narrow body jets. Austrian is the flag carrier for the country of Austria and a member of the Star Alliance.
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