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Austrian Airlines


5,018 reviews
Headquarters: Office Park 2 Postfach 100, Vienna A1300 Austria 011 43 517 661000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,018 Reviews from our TripAdvisor Community

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5,018 reviews from our community

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Showing 2,178: English reviews
Monroe, New Jersey
Level 5 Contributor
84 reviews
29 helpful votes
Reviewed yesterday
NEW

The only thing I can say is that everyone was very nice and my husband and I ordered (on line) special meals. There was no problem receiving them. Everything went very smoothly and I would definitely take this airline again.

International Economy Newark - Vienna
Helpful?
Thank Deemer5
Brussels, Belgium
Level 6 Contributor
232 reviews
84 helpful votes
Reviewed yesterday
NEW
via mobile

Austrian airlines is one of the few operators covering the western Balkans regions. However, the system they have at the airports of the region are not in sync with their systems in Vienna, their main hub. The result is that from Podgorica, Montenegro, you cannot check in for a second Austrian airlines flight departing from Vienna. The result is that...

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Europe Economy Podgorica - Brussels

Helpful?
Thank Giorgio C
Munster, Indiana
Level 6 Contributor
98 reviews
18 helpful votes
Reviewed yesterday
NEW

Austrian premium economy was very comfortable. The food was good, served on dishes with linen napkins. The cabin crew came around every hour offering water, apple and orange juice.

International Economy Vienna - Chicago
Helpful?
Thank Moeandpumpkin
Turku, Finland
Level 6 Contributor
218 reviews
74 helpful votes
Reviewed yesterday
NEW

Somehow I was lucky enough to be upgraded to business class. The service and selection were amazing for such a short flight. If the price was right I would definitely upgrade to business class again even though the seats weren't different than economy the service and food was worth it!

Europe Business Class Vienna - Munich
Helpful?
Thank keef1988
Gold Coast
Level 5 Contributor
84 reviews
51 helpful votes
Reviewed yesterday
NEW

What a wonderful surprise to see a chef with whites and hat issue forth to take our menu choices. The food was superb too. Never flown this airline before but would be more than happy to do so again. This plane too had the best and easiest to use touch screen of any other airline for me to date, and...

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International Business Class Vienna - Hong Kong

Helpful?
Thank DiandKevGoldCoast
Budapest, Hungary
Level 3 Contributor
18 reviews
8 helpful votes
Reviewed yesterday
NEW

Very good choice of aircraft, plenty of legroom, The plane itself was clean. All in all a pleasant uncomplicated airline.

International Economy New York City - Vienna
Helpful?
Thank szaboa72
Level 5 Contributor
47 reviews
30 helpful votes
Reviewed 2 days ago
NEW

Flying economy light but with a bonus gold card offered the most flexible short distance flight around DACH region within Europe

Europe Economy Copenhagen - Vienna
Helpful?
Thank Nete Keum J
Brisbane, Australia
Level 4 Contributor
26 reviews
5 helpful votes
Reviewed 2 days ago
NEW

We had a long wait to board the flight but this was due to the chaos that seems to be all parts of Berlin Tegel airport. Once on board, the staff were wonderful and helpful to passengers concerned by the prospect of missing connecting flights. They efficiently served up refreshments despite the flight being only an hours duration as the...

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Europe Economy Berlin - Vienna

Helpful?
Thank Helen H
Brussels, Belgium
Level 4 Contributor
47 reviews
3 helpful votes
Reviewed 2 days ago
NEW

Indifferent in all respects. Not customer oriented with minimal assistance. We flew on Austrian from Brussels to Vienna with a small delay and a connection to Dubrovnik. There was no transfer assistance and we almost didn’t make the connection and of course we arrived in Dubrovnik but our luggage did not. No care or representation at the airport and when...

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Europe Economy Vienna - Dubrovnik

Helpful?
Thank eleni632017
Porsgrunn Municipality, Norway
Level 5 Contributor
56 reviews
11 helpful votes
Reviewed 2 days ago
NEW

Selecting a seat far behind the wings increases the chances to have a bit more relaxed flight as you may experience some unoccuipied seats there which makes the flight less stressed.

Europe Economy Vienna - Thessaloniki
Helpful?
Thank Ragnar Georg S
See travel tips for airlines
“Completely avoid short connections as this airline is not able to support”
eleni632017, 19 Sep 2018 | Read review
“i honestly could not give you a tip....just sit back and enjoy”
MikeClarke2018, 19 Sep 2018 | Read review
“If travelling in Economy and on two flights, have a substantial meal before flying.”
MoonLanding, 19 Sep 2018 | Read review
“Do NOT put cheeses in checked-in baggage. It could travel much longer than you.”
I9877ILmichaelm, 18 Sep 2018 | Read review
“Book early”
julianm523, 18 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Austrian Airlines
Vienna-based Austrian Airlines (OS) flies to six destinations within Austria and more than 80 destinations in about 50 countries across Europe, Asia, North Africa and North America. The airline recently rebranded as myAustrian but still commonly referred to as Austrian Airlines. The airline's hub is at Vienna International Airport (VIE), and focus cities include Graz Airport (GRZ), Innsbruck Airport (INN) and Salzburg Airport (SZG). Austrian Airlines has aircraft with a variety of configurations, including wide body jets with Business and Economy Class cabins, as well as all-Economy Class narrow body jets. Austrian is the flag carrier for the country of Austria and a member of the Star Alliance.
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