Austrian Airlines Reviews and Flights

Overview

3.59,791 reviews

Travellers' Choice 2018 Winner

Travellers' Choice 2017 Winner

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About Austrian Airlines

Airline Alliance

Star Alliance

Airline Summary

Vienna-based Austrian Airlines (OS) flies to six destinations within Austria and more than 80 destinations in about 50 countries across Europe, Asia, North Africa and North America. The airline recently rebranded as myAustrian but still commonly referred to as Austrian Airlines. The airline's hub is at Vienna International Airport (VIE), and focus cities include Graz Airport (GRZ), Innsbruck Airport (INN) and Salzburg Airport (SZG). Austrian Airlines has aircraft with a variety of configurations, including wide body jets with Business and Economy Class cabins, as well as all-Economy Class narrow body jets. Austrian is the flag carrier for the country of Austria and a member of the Star Alliance.

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3.5

9,791

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Very good

2,603

Average

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Courtyard University Winston-Salem

Winston Salem, North Carolina

34 contributions

Great Flight

Washington DC - ViennaInternational

Despite reading some negative reviews, I am pleased to report that my recent flight experience was entirely positive. The flight crews consistently demonstrated exceptional service and hospitality.

Date of travel: January 2025

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Written January 12, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Xhozi P

1 contribution

Terrible

Tirana - NewarkInternational

Hey everyone, avoid Austria Airlines. Don’t buy the tickets with this airline because the Vienna airport service is treating people like barbarian not like European. You have to flight 10 more ours and they separated them in aerport business and first class in and with chairs to seat and the rest of people in economy class have been pushed out to stand with no chairs around to wait for the next flight. In 2025 people would been treating as slaves by being pushed outside to stand till the next flight come, like they were flying for free. My daughter came Yesterday and she explained all of it to me.

Date of travel: January 2025

Written January 11, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Rita M

2 contributions

Fraud or abysmal customer service?

Berlin - KlagenfurtEurope

After booking my luggage extra in the Austrian Airlines app (for 65 euros both ways) I had to pay extra 60 euros for my flight at the check in. The employee's told me my booking did not go through (but it was reserved on my credit card), without an error message, nothing. On the way back I booked my luggage back with paypal in the app this time. The payment did go through, the app showed only "unable to show receipt" and I wasn't able to check-in, nor to do anything else. At the airport I had to pay 120 euro this time - according to the employee "outstanding costs". ??? Are you that urgently needing money? I wrote to Austrian Airlines with my payment receipts and a explanation of the case. After three days I got my paypal fees back (they sent it back manually), without any word of them. I had to contact them again to get a standard answer that everything went correctly from their point of view. 1. your app / system seems to be not functional 2. your customer service is careless ( I only get standard answers and no body can tell me something on the phone) They still owe me 180 Euros I probably never get back. For me that is fraud and even worse than Ryanair (they did only charge me 100 bugs for not being able to check in online). I will probably never fly with austrian again if I don't have to urgently.

Date of travel: December 2024

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Written January 10, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Sofia

Bothell, Washington

17 contributions

Worst Airline

Vienna - CopenhagenEurope

The practices employed by this airline are deeply unethical and should be subject to stricter regulation. Their fee structure is predatory, and their staff, particularly at Vienna airport, were unprofessional and inconsiderate. At the gate, employees arbitrarily selected bags to weigh, creating unnecessary stress for travelers. While I witnessed oversized backpacks pass without issue, I was targeted and charged €60 for a bag that was only slightly over the weight limit. The logic behind these charges is baffling. The bag still traveled on the plane, so the only outcome was additional profit for the airline at the expense of my convenience. To make matters worse, my bag—a new one I purchased after a previous bag was damaged in transit—was also ruined. Despite my request for it to be handled with care, they dismissed my concerns, leaving me with a damaged bag and no recourse. The lack of respect for customers was evident across the board. Every interaction with their staff was unpleasant, marked by rudeness and apathy. Given the endless fees and poor service, flying with this airline is no cheaper than booking with a higher-quality carrier, and the experience is far worse. Reviews across various platforms confirm that this is a consistent issue. I hope to see greater oversight and regulation for airlines in the future, as their current practices are designed to exploit passengers rather than provide a fair and reliable service. I will never fly with this airline again.

Date of travel: January 2025

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Written January 5, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Maryam A

1 contribution

Exceptional Service and Outstanding Support from Austrian Airlines!

Toronto - TehranInternational

I had an excellent experience with Austrian Airlines! They handled my refund request with professionalism and efficiency. The process was smooth, and their team was responsive and courteous throughout. A special thanks to Ms. Trivanovic for her exceptional support and understanding during my challenging times. It's rare to see such great customer service, and I truly appreciate their commitment to resolving issues quickly. Thank you, Austrian Airlines, for making the experience stress-free. Highly recommended!

Date of travel: December 2024

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Written January 5, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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