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Avianca


12,393 reviews
Headquarters: Avenida Eldorado No. 59 - 15, Bogota 00001 Colombia 011 57 1 800 0953434 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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12,393 Reviews from our TripAdvisor Community

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12,393 reviews from our community

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Showing 1,992: English reviews
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

When Avianca is not delayed or cancels your flight like many times in my experience. The flight experience is actually very very good. I have flown Avianca many times and in my experience the airplanes are always perfectly clean, the in-flight entertainment offers various movies (both classical and new releases), games, flight tracking, music etc... If you are flying international...

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International Economy Cartagena - Miami

Helpful?
Thank Kevin N
SAN FRANCISCO
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW

We were scheduled to travel on 07/14/18 at 0655 AM, we checked in a day in advance. Got to the airport at 6 AM, they refused to let us on and stated their doors close at 0555 AM. This is the worse customer service I have ever encounter. Other airlines have options or at least attempted to help the client....

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International Economy San Francisco - San Salvador

Helpful?
Thank EVELYN333
York, Pennsylvania
1 review
Reviewed 2 days ago
NEW

While in the hotel waiting till next day flight, I was called and flight cancelled! Spent 3 hours 40 min that night trying to get new flight and was told just to show up at the airport. Spent 3 more hours to get new flight and was told I would be compensated. Asked to credit my card with it and...

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International Economy Washington DC - Cusco

Helpful?
Thank kbklenk
Level 2 Contributor
8 reviews
Reviewed 2 days ago
NEW
via mobile

We did 5 flights in Peru and Colombia and there standards are very good. All there planes were in good condition and the crew were great. We could only speak English and there was always one staff member who could converse. Every flight was on time as well and check in was easy.

South America Economy Lima - Medellin
Helpful?
Thank borgfamily79
Bogota, Colombia
Level 5 Contributor
67 reviews
8 helpful votes
Reviewed 2 days ago
NEW

Back to BOG on the 788 ! again, great entertainment on board and had an incredible chicken in a creole sauce ! AVIANCA will be always my #1 option, and strongly recommended if travelling within Latam and to/ from their European destinations!

South America Economy Lima - Bogota
Helpful?
1 Thank lfmejia0617
Bogota, Colombia
Level 5 Contributor
53 reviews
7 helpful votes
Reviewed 3 days ago
NEW
via mobile

We were traveling with a two year old girl as it was our first time traveling with a baby we needed some guide, so we went to one of the customer service offices in Bogotá, they told us we were going to get a crib if we arrive early to the airport, it was not true, they completely misled us....

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International Economy Bogota - Los Angeles

Helpful?
Thank andregmera
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 3 days ago
NEW

Flight was fine, I flew with our yorkie in a pet carrier that I bought at the airport in Mexico. The dog flew in the cabin with us. Service was fine, food not great but it is a short flight. They seemed overbooked as the bumped me off an earlier flight and tried to bump me off this one which...

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International Economy Mexico City - Bogota

Helpful?
Thank Ewan P
Gainesville, Florida
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

They provide an excellent service for a very affordable price. Other airlines were not even a consideration and after flying twice with them they are now my #1 Latin America airline. The service was 1st class and very professional. They go above and beyond to ensure their clients get to their Gates on time as well as their destination. I...

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International Business Class Orlando - Bucaramanga

Helpful?
Thank jimbeauw2016
Level 4 Contributor
25 reviews
12 helpful votes
Reviewed 4 days ago
NEW
via mobile

We flew from lax to Medellin Colombia on a red eye. I was surprised how well they have updated the interiors of the aircraft including even the small A320 we took from bogota to Medellin. It had inseat video options even though he flight was less than an hour! The efficiency, cleanliness and modern upgrades Avianca has made, made a...

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International Economy Los Angeles - Medellin

Helpful?
Thank Ryan C
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed 4 days ago
NEW
via mobile

Was pleasant surprised at how efficient this airline was - the boarding process was flawless & very fast. The flight attendants were very freindly & helpful. The pilot gave us updates during the flight. Both times I flew with were left early. The planes were also very clean.

Domestic Economy Lima - Cusco
Helpful?
Thank Courtenay M
See travel tips for airlines
“Get travel insurance”
kbklenk, 14 Jul 2018 | Read review
“Subscribe to their newsletter to find out when they have a sale, outside these sales they can be expensive”
triciodan2, 11 Jul 2018 | Read review
“try to be sure your flight is not canceled without notifying you and/or the person who paid for the flight!”
K352AKpedror, 9 Jul 2018 | Read review
“Airline status matters - Star Alliance old will help mitigate some shortcomings.”
Joepure, 6 Jul 2018 | Read review
“Be prepared for the unexpected”
guillermoc909, 2 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Avianca
Avianca (AV) is the national airline of Colombia and is the country’s flag carrier. It is the largest airline in Colombia and its network stretches throughout South America, Central America, the Caribbean, North America, and Europe. Primary hubs include Bogotá's El Dorado International Airport (BOG), Lima’s Jorge Chávez International Airport (LIM), and San Salvador’s Comalapa International Airport (SAL). Avianca's fleet includes modern Airbus A318, A319, A320, A321, and A330 aircraft, plus the technologically advanced Boeing 787. Local service aircraft are configured with all Economy Class seat while long-haul aircraft offer Business and Economy Class. Avianca is a Star Alliance member.

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