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Avianca


14,007 reviews
Headquarters: Avenida Eldorado No. 59 - 15, Bogota 00001 Colombia 011 57 1 800 0953434 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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14,007 Reviews from our TripAdvisor Community

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14,007 reviews from our community

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Showing 2,323: English reviews
Bogota, Colombia
Level 6 Contributor
149 reviews
20 helpful votes
Reviewed yesterday
NEW

Again, Avianca is getting better everytime. Flight on time, crew very helpful. Nice plane, good enterteinment for kids and adults, food quality was actually better than expected. Good experience

International Economy Miami - Bogota
Helpful?
Thank Surgeonhawkeye
Florencia, Colombia
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Itis a great airline in comparisson to tohers. In the price you can take with you 2 bags instead of 1 like most of airlines. The food is good and the entertainment service on board is just fantastic. I love this airline

International Economy Florencia - New York City
Helpful?
Thank Aidiomas2003
Toronto, Canada
2 reviews
Reviewed 2 days ago
NEW

I read many of the other reviews on here about flying with Avianca and was very weary but I had a really great experience. We had one minor 20 minute delay on the way due to weather. The staff are professional, polished and friendly. The food was decent and they feed you quite frequently. I'd definitely fly Avianca again.

International Economy Toronto - Medellin
Helpful?
Thank Telisha N
Toronto
Level 5 Contributor
72 reviews
54 helpful votes
Reviewed 2 days ago
NEW

This was my very first trip to South America, so I am unfamiliar with the airlines there. I booked a two-way business class ticket on Avianca because the trip was too long (20 hours) with lengthy stops in Lima (four hours upon arrival, and 6 upon departure). I only discovered while at the airports that "Avianca does not have an...

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International Business Class Toronto - Cusco

Helpful?
1 Thank Luna-14_T
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 3 days ago
NEW

We flew to Cuzco so we could hike the Inca Trail. This was the only option really (unless you count having to change carriers at a layover & increase the chance of your bags being lost). It was a long haul & even worse layover so we upgraded to business class. The Star Alliance Lounge in Dulles Airport was AMAZING!!...

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International Economy Washington DC - Cusco

Helpful?
1 Thank ladybat2018
Miami, Florida
Level 6 Contributor
1,083 reviews
236 helpful votes
Reviewed 3 days ago
NEW

It was a good flight that arrived around the time it had to arrive. Service on board was very good and the flight attendants are very helpful. Had to wait in their lounge area which could be better.

International Business Class Miami - Bogota
Helpful?
Thank Alejandro Z
Miami, Florida
Level 6 Contributor
1,083 reviews
236 helpful votes
Reviewed 3 days ago
NEW

Amazing plane, service and food. I had never traveled with Avianca before and I was very pleasantly surprised by this airline. Will certainly repeat it.

International Business Class Bogota - Madrid
Helpful?
Thank Alejandro Z
Miami, Florida
Level 6 Contributor
1,083 reviews
236 helpful votes
Reviewed 3 days ago
NEW

A bit confusing the issue that they have two domestic sections in the same airport. Apart from that and the high traffic of people in the terminals the flight was very good and so was the staff.

Domestic Business Class Bogota - Medellin
Helpful?
Thank Alejandro Z
Medellin, Colombia
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 3 days ago
NEW

Great airline nothing but praise for AVIANCA when you compare them with LATAM. Frequency of flights excellent, service excellent, neat and tidy aircrafts, always on time, smooth check in, very clean airports in Colombia. Great value for money, Very good leg room in economy. Crew always well dressed and tidy and ready to help. Flew with them to Cali, Medellin,...

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Domestic Economy Bogota - Cali

Helpful?
Thank Fatchef2018
Valdez, Alaska
Level 6 Contributor
165 reviews
35 helpful votes
Reviewed 4 days ago
NEW
via mobile

I flew on Avianca Flight 640 from Juan Santamaria Airport in Costa Rica to Guatemala City. The staff were friendly, the flight was on time and the seats were comfortable. Plenty of leg room, free hot ham and cheese sandwich and a free checked bag!! Those are things you don’t get in economy with US airlines. Thanks Avianca.

Central America Economy San Jose - Guatemala City
Helpful?
Thank jmccoy2008
See travel tips for airlines
“Get early to the airport”
Surgeonhawkeye, 18 Oct 2018 | Read review
“They are great and staff very helpful. Be on time for check in and stick to your weight guidelines for baggage”
Fatchef2018, 16 Oct 2018 | Read review
“Do not go with Avianca - ever, ever, ever! They should go out of business!”
Alisco, 13 Oct 2018 | Read review
“Keep looking for the specials”
721juliana, 11 Oct 2018 | Read review
“Don't book this airline, not to be trusted on any count.”
Tnumlleb, 11 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Avianca
Avianca (AV) is the national airline of Colombia and is the country’s flag carrier. It is the largest airline in Colombia and its network stretches throughout South America, Central America, the Caribbean, North America, and Europe. Primary hubs include Bogotá's El Dorado International Airport (BOG), Lima’s Jorge Chávez International Airport (LIM), and San Salvador’s Comalapa International Airport (SAL). Avianca's fleet includes modern Airbus A318, A319, A320, A321, and A330 aircraft, plus the technologically advanced Boeing 787. Local service aircraft are configured with all Economy Class seat while long-haul aircraft offer Business and Economy Class. Avianca is a Star Alliance member.

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