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Avianca


8,053 Reviews
Headquarters: Av Calle 26 No 59-15 Piso 6, Bogota 00001 Colombia +57-01-8000-953434 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,053 Reviews from our TripAdvisor Community

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8,053 reviews from our community

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Showing 1,041: English reviews
London, United Kingdom
Level 3 Contributor
13 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

In all respects this airline exceeded my expectations. Value for money, cabin layout, seating and controls, ease of use, comfort etc were all consistently better than BA, Virgin and other major carriers across four flights with this carrier. This is not Qatar or Etihad or Emirates but if you are flying to South America (we were bound for Peru) route...

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International Business Class London - Bogota

Helpful?
Thank Richard L
Peterborough, United Kingdom
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW
via mobile

The check in was a shambles with a very large queue, very few staff and several counters not open, and they were extremely slow in checking people in. There were at least 4 people supposedly managing operations, but this seemed ineffective. With flights about to leave the check in team seemed to disappear meaning check in got even slower.

International Economy Quito - London
Helpful?
Thank Kloggz
Chicago, Illinois
Level 4 Contributor
28 reviews
6 helpful votes
Reviewed yesterday
NEW

We had a horrible experience when flying from Cuzco to Lima. First of all, it took almost an hour to get our luggage checked in at the airport. Then, they canceled the 4 pm flight before our flight (5pm) because both flights were only half booked, which made for a completely full flight at 5pm, which is the last flight...

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Domestic Economy Cusco - Lima

Helpful?
Thank Katie937
Level 6 Contributor
166 reviews
32 helpful votes
Reviewed 2 days ago
NEW
via mobile

Travel is like hotel 2 stars o 5 stars. Avianca in tourist is terrible. Trash everywhere, to far to be close as a Asian airlines ... Al most all Asia airline the crew maintains the plain clean , Latin airline never. Of course people doesn’t helps but the crew must do their Job. Friendless of crew at limit. Food: if...

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International Economy Bogota - Barcelona

Helpful?
Thank Raunel N
Singapore, Singapore
Level 4 Contributor
18 reviews
2 helpful votes
Reviewed 3 days ago
NEW

I was worried about flight safety and quality of inflight services, but went ahead to book with Avianca on the basis that it was a Star Alliance partner. The experience onboard has proven that my worries were quite unfounded. Aviance - you have a newfound fan! I will only fly Avianca when I am next in the region ;)

South America Business Class Guatemala City - Buenos Aires
Helpful?
1 Thank chillipadisingapore
1 review
Reviewed 5 days ago
NEW
via mobile

Don't often write reviews but have had multiple bad experiences with avianca whilst travelling in south and Central America. A number of my flights were rescheduled in the weeks leading up to them and then a number significantly delayed on the day. One such delay caused me to miss a transfer for which I received no compensation, no apology and...

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International Economy Bogota - London

Helpful?
Thank Lawrence M
Santiago, Chile
Level 3 Contributor
14 reviews
7 helpful votes
Reviewed 5 days ago
NEW

For the last 2 yrs I have chosen to fly on Avianca back and further from Santiago, Chile to Miami in Business Class. I used to fly American or LAN. Main reasons that I chose Avianca over the others is their Price and second their on Time Performance. I always try to pick the flights on Avianca with their A330...

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International Business Class Miami - Santiago

Helpful?
Thank MEGAFUNNER
Holly, Michigan
Level 6 Contributor
113 reviews
55 helpful votes
Reviewed 6 days ago
NEW

I recently flew Avianca Airlines a few weeks ago. The flight was on time and I landed safely in Cartagena. It was 2 hr and 4 min flight and I napped the entire time. They did serve food and drinks but I didn't partake, it smelled good though. Legroom was substantial enough for me and I'm 5'7". The flight crew...

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International Economy Miami - Cartagena

Helpful?
Thank Dayna F
Level 1 Contributor
4 reviews
Reviewed 6 days ago
NEW

We flew with Avianca recently from Toronto to Lima and back.... and, while we are not writing reviews usually we think these guys deserve it... So flight from Toronto -> San Salvador -> Lima. Airbus. With TV sets for each seat. Good number of movies. GPS location. Very nice and friendly stuff. Lots of FREE food and FREE drinks on...

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International Economy Toronto - Lima

Helpful?
Thank Boris G
2 reviews
Reviewed 1 week ago via mobile

Business Class is a Joke with this Airline, i know from my last flight! This time i came 2.5 hours before departure to the airport and there was a line about 200 m! They don't have enough staff today was the explanation... at their service counter sitting 2 Girls don't know how to spent the time and it seems nobody...

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South America Economy Guayaquil - Lima

Helpful?
Thank einBayerinmuenchen
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See travel tips for airlines
“If traveling by yourself pick 2K on A330 and 3K on B787-8”
MEGAFUNNER, 19 Sep 2017 | Read review
“Choose another one”
helenruthc, 16 Sep 2017 | Read review
“Relax and enjoy your fly.”
360f_lixg, 10 Sep 2017 | Read review
“don't fly with AV”
UGPax, 3 Sep 2017 | Read review
“Don't travel with Avianca!”
344jans344, 2 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About Avianca
Bogotá-based Avianca (AV) is the national airline of Colombia and the flag carrier. The second-largest airline in Colombia, Avianca's primary hub is at Bogotá's El Dorado International Airport (BOG), and secondary hubs are at El Salvador International Airport (SAL) and Jorge Chávez International Airport (LIM). In total, Avianca flies to 87 destinations in 22 countries across South America, North America, the Caribbean and Europe. Avianca's fleet includes aircraft configures with only Economy Class seating, as well as those with a two-cabin Business Class and Economy Class configuration. Business Class fliers have access to the airline's Avianca VIP Lounges.
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