We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.


4 of 5 stars
3,869 Reviews
Headquarters: Av Calle 26 No 59-15 Piso 6, Bogota 00001 Colombia +57-01-8000-953434 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 1660
  • 1593
    Very good
  • 397
  • 102
  • 117
Nice and affordable airline

Friendly cabin crew, nice meals, good seats. In the other hand: a lack of punctuality (I hope it... read more

4 of 5 starsReviewed 2 days ago
David L
Mexico City, Mexico
Rating summary
  • 4 of 5 stars
    4 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4.5 of 5 stars
    4 of 5 stars
    Check-in and Boarding
  • 4 of 5 stars
    Food and Beverage
    4 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

3,869 Reviews from our TripAdvisor Community

Write a Review

3,869 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
5 reviews
5 of 5 stars Reviewed yesterday NEW

Hello, this is going to be short. I raelly like this particular flight cause it was so efective getting on. It shows to be a nice experience in short trips, it was only 45 min in air. The service was so good and the personal was kind. I repeat it was only a short trip. In EJA the airport is...

Domestic Economy Bogota - Barrancabermeja

Thank Jorge Enrique M
Bordeaux, France
Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW

Best option for departing from Latin America to Europe. Normally the flight takes off at 20-21h of local time and lands around noon (+1 day) in Europe. In flight service is great. The dinner is served as soon the plane takes off and you can take as much as you want of wine and even Whiskey; after the food and...

International Economy Medellin - Madrid

Thank drioszap
Quito, Ecuador
Level Contributor
8 reviews
7 helpful votes
3 of 5 stars Reviewed yesterday NEW

Rather old plane, no on board entertainment or charger options. Nevertheless friendly staff, OK food, on time and agile boarding process in Quito + it was one of the cheapest options. Had to wait 20 minutes for bags in Lima.

South America Business Class Quito - Lima
Thank Molina-ec
Itajuba, MG
2 reviews
1 helpful vote
3 of 5 stars Reviewed yesterday NEW

When the airplane arrived, it took about 20 minutes for the passengers to leave, and I didn't know why. Then, we got into the airplane and flew to São Paulo. There, the pilot let us know that the airplane was defective, and a car with a battery would be needed in order to shut down the plane turbines. And that...

Domestic Economy Brasilia - Sao Paulo

Thank LairtonJB
Buenos Aires, Argentina
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

i have two flights. First one to Lima and the the last to Costa Rica. Very nice people works in Avianca. They put all their atention in you, in your food, your rest. I recomeded this company.

Central America Economy Buenos Aires - San Jose
Thank 694nara
Guatemala City, Guatemala
Level Contributor
5 reviews
3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Amazing flights... Both going to Miami and back to Guatemala. Great Captains, they were really smooth flights. Very good food. The crew is amazing!! Everybody is so friendly and I love the elegant uniforms!!

International Economy Guatemala City - Miami
Thank Manola M
Mexico City, Mexico
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 days ago NEW

Friendly cabin crew, nice meals, good seats. In the other hand: a lack of punctuality (I hope it doesn't happend often). My overall experience was good, I would fly again with them.

International Economy Mexico City - Bogota
Thank David L
Oranjestad, Aruba
Level Contributor
6 reviews
5 of 5 stars Reviewed 2 days ago NEW

Seats had excellent leg space, food was good when compared to regular airplane food. On time departure and arrival.

International Economy Aruba - Cali
Thank Sergio C
Albuquerque, New Mexico
Level Contributor
258 reviews
72 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

A short one-hour "hop" made enjoyable by friendly staff, enjoyable beverage service, and comfortable seating. This is how U. S. airlines used to treat people.

Domestic Economy San Pedro Sula - Roatan
Thank David R
West Palm Beach, Florida
Level Contributor
423 reviews
120 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

The flight to Bogota was nice no harassment. The fare is usually higher than most airlines. The seats seem comfortable enough you get 2 check in luggage and food was decent. Traveling from Florida best Airline is Avianca then Jet Blue American Airlines Spirit I would fly if it was under $200 round trip. Other airlines I have not flown....

International Economy Fort Lauderdale - Bogota

Thank Robert H
See travel tips for airlines
“You can do it online”
 of 5 stars jorgeenriquem28, 28 Sep 2016 | Read review
“Download Avianca app and check in on line”
 of 5 stars Molina-ec, 28 Sep 2016 | Read review
“Do the check in in advance.”
 of 5 stars davidlS7151BY, 27 Sep 2016 | Read review
“Row 7 has more leg room”
 of 5 stars BeatrizG2, 26 Sep 2016 | Read review
“Reserve in advance for the best fares”
 of 5 stars FM6565, 8 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
About Avianca
Bogotá-based Avianca (AV) is the national airline of Colombia and the flag carrier. The second-largest airline in Colombia, Avianca's primary hub is at Bogotá's El Dorado International Airport (BOG), and secondary hubs are at El Salvador International Airport (SAL) and Jorge Chávez International Airport (LIM). In total, Avianca flies to 87 destinations in 22 countries across South America, North America, the Caribbean and Europe. Avianca's fleet includes aircraft configures with only Economy Class seating, as well as those with a two-cabin Business Class and Economy Class configuration. Business Class fliers have access to the airline's Avianca VIP Lounges.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.

487 photos of this airline

Traveller photos: See what travellers like you saw

All Traveller Photos (487)
Airport (112)
Seat (66)
View from Window (119)
Onboard Feature (33)
Food and Drink (40)
Cabin (40)
Airline Lounge (6)
Other (71)