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Azerbaijan Airlines


367 reviews
Headquarters: 84 Nizami Street, Baku AZ-1010 Azerbaijan 011 994 12 598 88 80 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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367 Reviews from our TripAdvisor Community

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367 reviews from our community

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Showing 166: English reviews
Yerevan, Armenia
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 4 days ago
NEW

The service was excellent, food and drink too. The only drawback was the delay of 40 minutes, but at the airport in Istanbul it often happens. Also there was no wi-fi connection. Nevertheless. I cordially recommend this agency.

International Economy Istanbul - Baku
Helpful?
Thank gjorgievdragi
2 reviews
5 helpful votes
Reviewed 6 days ago
NEW

I was flying from Baku to Istanbul the flight was not bad but was a delay about 1 hour . Overall service and meal was good

International Economy Baku - Istanbul
Helpful?
Thank Agshin Y
Dubai, United Arab Emirates
Level 4 Contributor
44 reviews
3 helpful votes
Reviewed 1 week ago via mobile

If you wish travel to baku, then the best flight is Azal, they served the best traditional food, and drinks. The luggage allowance is great and you can check in online. It you want emergency seats you can pay and get it.

International Economy Dubai - Baku
Helpful?
Thank kayfusha012
Baku, Azerbaijan
Level 6 Contributor
105 reviews
26 helpful votes
Reviewed 1 week ago via mobile

I am sure, they are not reading this blog but will mention some words. Azerbaijan Airlines the safest flights i have ever used. Quality of the pilots and landing are perfetto!!! But,.... for such flights they must use new planes meaning with inflight entertainment services. U are flying 4,5 hours without any chanse of switching tv to anothet channel..

International Economy Baku - Prague
Helpful?
Thank Tural V
2 reviews
Reviewed 1 week ago via mobile

Hello My name is Khalid. I'm from Azerbaijan. I'am touring tourist. Baku-Guba (business class)100 ⋔(manat) Baku-Gabala(business class)200⋔(manat My Car is Hyundai Santa fe (white) Enjoy Your Holiday !

Domestic Business Class Baku - Ganja
Helpful?
Thank Khalid_baku
Dubai, United Arab Emirates
Level 3 Contributor
15 reviews
5 helpful votes
Reviewed 2 weeks ago

I missed my flight due to visa issues. I had the article from the leading newspaper in UAE that Dubai residents are allowed to enter and get the visa on arrival in Azerbaijan but the airline refused suggesting we need to apply for e visa which can take up to three hours to come. I missed my flight but applied...

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International Economy Dubai - Baku

Helpful?
2 Thank Ahsan Z
Tel Aviv, Israel
Level 2 Contributor
6 reviews
Reviewed 2 weeks ago

Comfortable seating for economy. Professional and friendly service . On the return, the seat in front of me was broken and was leaning down on me. The crew offered to move the passenger but he refused. Some technical person was called and after about 20 min managed to raise the seat to a more decent position. I hope they fixed...

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International Economy Tel Aviv - Baku

Helpful?
Thank tc50133
Australia
Level 6 Contributor
97 reviews
127 helpful votes
Reviewed 3 weeks ago via mobile

The level of service, cleanliness and food service was a delightful surprise. Would happily fly them again

International Economy Istanbul - Baku
Helpful?
Thank AustraliaFeliz
Baku, Azerbaijan
Level 2 Contributor
5 reviews
Reviewed 4 weeks ago via mobile

the flight was smooth and service inflight was fantastic, the only small let down was the cleanliness of the seat, it wasn’t dirty but felt like it needed a scrub. Would definitely recommend the airline and the city of Baku as a weekend getaway, really interesting place and super nice people

International Business Class Dubai - Baku
Helpful?
Thank HAQ4
UK/Canada
Level 6 Contributor
159 reviews
114 helpful votes
Reviewed 4 weeks ago

Azerbaijan Airlines World Mid range airline 589864575 We used Azal two or three times a year for the past six years. Our experiences have ranged from tedious to disappointing. The cabin crew are consistently lackadaisical, spending most of every flight either sleeping (thus blocking several rows of seats at the back of the plane) or sitting in the service area...

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International Economy Baku - London

Helpful?
1 Thank DavePatti
See travel tips for airlines
“Not Bad airlines but service is bad”
agshiny2018, 16 Jul 2018 | Read review
“baku airport is well orgenized, the fastest cheak-in ever”
322avners, 9 Jun 2018 | Read review
“Expect some wait if transferring in Azerbaijan (~20-30 minutes)”
lavi2018, 2 May 2018 | Read review
“Nothing special.”
Golzari, 31 Mar 2018 | Read review
“Always book a window seat.”
shalika999, 16 Mar 2018 | Read review
Show next 5 travel tips 5 of 10
About Azerbaijan Airlines
Azerbaijan Airlines (J2) is the flag carrier of Azerbaijan and the country's largest airline. Its hub is located at Heydar Aliyev International Airport (GYD) outside the capital city of Baku. Azerbaijan Airlines flies to more than 55 destinations across Asia, Europe and North America. This includes five domestic destinations, as well as points in Austria, Belarus, China, the Czech Republic, Russia, Germany, Turkey and the United States. The airline also has codeshare agreements with 11 other airlines. Azerbaijan Airlines has a fleet of 32 aircraft, including Airbus, Boeing and Embraer planes. Its planes feature a variety of two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations.
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