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Bangkok Airways


1,946 Reviews
Headquarters: 99 Mu 14, Vibhavadirangsit Rd. Chom Phon, Chatuchak, Bangkok 10900 Thailand +66-2-270-6699 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,946 Reviews from our TripAdvisor Community

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1,946 reviews from our community

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Showing 1,117: English reviews
Melbourne, Australia
Level 5 Contributor
64 reviews
271 helpful votes
Reviewed 2 days ago
NEW

As this was a short flight from KL to Koh Samui, I was not expecting much (especially after the average F&B on Malaysian Airlines). No entertainment on board for a short flight but the F&B service was great. I was pleasantly surprised when a hot and tasty meal was served with real cutlery and milk from a jug for my...

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Southeast Asia Economy Kuala Lumpur - Ko Samui

Helpful?
1 Thank The_wifes_concierge
LA, CA
Level 3 Contributor
19 reviews
22 helpful votes
Reviewed 3 days ago
NEW
via mobile

In Thailand the word boutique doesn't normally mean much. I chose bangkok air because I didn't want to be stranded , abandoned or stuffed in a cattle plane. I can only compare it to Thai smile air for domestic se Asia air travel. Both are very nice ,had modern planes and include meals. Bangkok air also includes a free lounge...

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Domestic Economy Bangkok - Chiang Mai

Helpful?
Thank epicsaga
Tokyo Prefecture, Japan
Level 4 Contributor
36 reviews
13 helpful votes
Reviewed 1 week ago
NEW

The landing gear wouldn't go down so we couldn't land and had to return to BK. After waiting in line for 45 minutes got a ticket for a free meal that the cafeteria wouldn't accept. Dealing with customer service on email is a huge waste of time and only a local Thai number to call.

Domestic Economy Bangkok - Ko Samui
Helpful?
1 Thank Chuck B
Melbourne, Victoria, Australia
Level 5 Contributor
74 reviews
38 helpful votes
Reviewed 1 week ago
NEW
via mobile

Have flown several times with Bangkok Airlines and the service could not be better. Hot meal and drinks served even on short flights. We booked online through the company website and got excellent prices on our recent trip. If you're planning a trip, keep an eye on the website for specials. Would definitely recommend and will fly with them again.

Southeast Asia Economy Bangkok - Luang Prabang
Helpful?
Thank John H
Maryland
Level 4 Contributor
40 reviews
4 helpful votes
Reviewed 1 week ago

We flew from Krabi, Thailand to Bangkok in the morning for connecting flight from Bangkok to India. Flight was at right time. They have a lounge for passengers at the Krabi airport and it has some food, drinks, and internet Wi-Fi also. Flight itself was very clean. Although, it was a short flight they served food in the flight. I...

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Domestic Economy Krabi Town - Bangkok

Helpful?
Thank satyajitray101
Malmo, Sweden
Level 5 Contributor
69 reviews
51 helpful votes
Reviewed 1 week ago

Their new route to Phu Quoc in Vietnam was a nice experience. I can recomend visiting the Island. I did find that the ticket were somewhat expensive, but we do not regret going. The plane itself was quite small and as I am 195cm, I had trouble standing in the plane and also find the legroom to be insufficient. The...

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Southeast Asia Economy Bangkok - Phu Quoc Island

Helpful?
Thank mpdk78
Collegedale, Tennessee
Level 3 Contributor
13 reviews
9 helpful votes
Reviewed 1 week ago via mobile

Flew twice in Bangkok airlines. Served a hot meal even on a 1 hour flight! Flight attendants were easy to communicate with and very friendly. Airlines in the US could learn from this airline.

Domestic Economy Chiang Mai - Phuket
Helpful?
Thank John R
Level 2 Contributor
5 reviews
Reviewed 1 week ago

Excellent service. We were even given breakfast on a 1 hour flight. The cabin crew were extremely polite and helpful. It was an absolute pleasure to fly with Bangkokairways even after a very long flight from Europe to Bangkok.

Domestic Economy Bangkok - Ko Samui
Helpful?
Thank Natalie W
Level 2 Contributor
5 reviews
Reviewed 1 week ago

It's a great flight, direct flight, service is very good, the staff are very nice and they make you feel comfortable throughout the flight.

Southeast Asia Economy Male - Bangkok
Helpful?
Thank Dany L
Michigan
Level 6 Contributor
209 reviews
75 helpful votes
Reviewed 1 week ago

We flew round trip to Chiang Mai and back. Crew was attentive and quick, getting a meal to us on one flight, even though you are in the air for a little over an hour. Our return flight we got use of the lounge, with free wifi, snacks and drinks. The planes are older but clean and on the roomy...

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Domestic Economy Bangkok - Chiang Mai

Helpful?
Thank ElaineMI
See travel tips for airlines
“Nothing to add because my flight was just an hour so no hassle at all.”
Doktortown, 5 Dec 2017 | Read review
“If you wish to board first, book a seat in Zone 2 (rows 15-30).”
500haresha, 4 Dec 2017 | Read review
“Enjoy the flight”
bishka2017, 4 Dec 2017 | Read review
“Booked it early”
mallikab2014, 4 Dec 2017 | Read review
“book early and select your seat when booking”
anchalica, 4 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Bangkok Airways
Regional airline Bangkok Airways (PG) operates non-stop flights to more than 20 destinations in Thailand, Cambodia, China, Hong Kong, Laos, Maldives, Burma, India and Singapore. Headquartered in Bangkok, the airline's primary hub is Suvarnabhumi Airport (SVV) and secondary hubs are Phuket International Airport (HKT) and Chiang Mai International Airport (CNX). The airline's fleet includes some planes configured with both Economy Class and Business Class cabins. However, most of its aircraft are configured with only an Economy Class cabin.
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