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Blue Islands Air


75 reviews
Headquarters: Jersey Airport, JE3 7BP 011 44 1481 727567 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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75 Reviews from our TripAdvisor Community

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75 reviews from our community

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Showing 71: English reviews
London, United Kingdom
Level 4 Contributor
47 reviews
25 helpful votes
Reviewed 2 days ago
NEW

On our return from Jersey we were delighted to be flying with a previously unknown to us airline. The aircraft was immaculate and really comfortable. The flight was super fast and efficient as were the cabin crew. A highly recommended little airline!

International Economy Jersey - Southampton
Helpful?
Thank 190sal
Level 4 Contributor
36 reviews
13 helpful votes
Reviewed 2 weeks ago

Arrived for the first flight out on Tuesday morning at six, checked in no problem,walked up to take pushchair to separate checkin and was then advised the plane had gone “Tech” and there was now a three hour delay! We were handed refreshment vouchers and that was that, no elaboration just that the plane went tech? Then the penny dropped...

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International Economy Jersey - Southampton

Helpful?
Thank Fred A
London, United Kingdom
Level 4 Contributor
12 reviews
5 helpful votes
Reviewed 2 weeks ago

Complete lack of customer service. Flight from Jersey to London on a Sunday evening was cancelled at short notice once already at the airport. No explanation was provided for this cancellation. After reaching the front of a long queue to await a customer service representative we were offered a replacement flight the next morning, but told that as Blue Islands...

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International Economy Jersey - London

Helpful?
Thank Carly D
Level 2 Contributor
6 reviews
Reviewed 4 weeks ago

The flight was two and a half hours late taking off. There was no information as to why the flight was delayed. The staff were unhelpful. Very bad experience. Don't fly with this useless company if you have a choice.

International Economy Jersey - Guernsey
Helpful?
Thank Gillian H
Cheltenham, United Kingdom
Level 6 Contributor
102 reviews
29 helpful votes
Reviewed 4 weeks ago

We have flown with Blue islands to Jersey before. And we have flown with Flybe to other destinations. Our experience with check-in staff and cabin crew have always been very good. However on this occasion on driving at Jersey one of our suitcases was damaged. In all my years of flying, in a variety of countries, it's the first time...

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International Economy Bristol - Jersey

Helpful?
Thank Chrisfastjet
London
Level 4 Contributor
26 reviews
22 helpful votes
Reviewed 4 weeks ago

This company are AWFUL. No customer service. This relates to miss-sold flight carrier differences between FlyBe and Blue Island. Although you pay with Fly-Be... On the very last page of your T&Cs, there is a link (in smaller font) directing you to the carrier charges with Blue Island. I did not read this as we were NOT made aware we...

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International Economy Jersey - London

Helpful?
Thank Hawkline
Swindon, United Kingdom
Level 5 Contributor
91 reviews
35 helpful votes
Reviewed September 19, 2018

Our return flight from Jersey was cancelled due to storms and the plane being in the wrong place. We were offered seats on a Blue Islands flight as long as we didn't mind sitting apart, as it turned out we were across the gangway from each other. Everything went very smoothly and the landing was excellent. I wouldn't hesit

International Economy Southampton - Jersey
Helpful?
Thank Grandma48273
Guildford, United Kingdom
Level 3 Contributor
22 reviews
4 helpful votes
Reviewed September 19, 2018

specific seats booked as traveling with elderly mother. Changed at the last moment without any consultation which resulted in longer walk down the aircraft. Original seats occupied by physically able passengers. If the air line had contacted me (they had mobile and email) I could have explained my circumstances. When I complained all they did was state that they had...

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International Economy Jersey - Southampton

Helpful?
Thank Heather S
swindon
Level 5 Contributor
56 reviews
24 helpful votes
Reviewed September 18, 2018

This was only a short trip (45 minutes). The plane was reasonably comfortable but looked shabby. There are no toilets on these flights. It was a little worrying to have been asked for passengers sat at the front of the plane, to move further back, to balance out the luggage. The plane was noisy but the flight went without a...

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International Economy Bristol - Jersey

Helpful?
Thank owlfancier
Weston-super-Mare, United Kingdom
Level 5 Contributor
60 reviews
27 helpful votes
Reviewed August 31, 2018

I travel to the channel islands twice a year on business & always used Condor Ferries. On my last visit, Condor classified me as a business traveler & charged me "Freight Rates" which were about 50% higher than tourist rates. This made the long arduous journey on the ferry even less attractive so I looked at flying. This was the...

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International Economy Jersey - Bristol

Helpful?
Thank Capn_Insano
See travel tips for airlines
“Try an alternative carrier first if not be prepared for either a delay or cancellation”
Rupert13666, 2 Nov 2018 | Read review
“Don't fly with them!”
Hawkline, 15 Oct 2018 | Read review
“Flights departing Jersey seem to be less than £1 however return flights are much more expensive. Be wary!”
Tom-JSY, 24 Aug 2018 | Read review
“the doors are at the back!”
heathers409, 5 Apr 2018 | Read review
“Unfortunately they are linked with Flybe so you never know what service you're going to get.”
A1776KFstevec, 13 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About Blue Islands Air
Blue Islands Air (SI) is a passenger airline that's headquartered in Saint Peter Port, Guernsey. From its bases at Guernsey Airport (GCI) and Jersey Airport (JER) it flies between the Channel Islands and destinations in the United Kingdom and Switzerland. Blue Islands Air also has a codeshare agreement with CityJet (WX). The airline's fleet consists of five ATR 42-320, ATR 42-500 and ATR 72-500 planes. Blue Islands Air charges no fees for baggage, seat selection, ticket name changes and rebooked tickets. Its lounges at Guernsey and Jersey Airports have free drinks and WIFI service.
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