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British Airways


37,974 reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England 011 44 844 493 0787 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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37,974 Reviews from our TripAdvisor Community

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37,974 reviews from our community

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Showing 32,007: English reviews
Bangor, United Kingdom
Level 6 Contributor
116 reviews
35 helpful votes
Reviewed today
NEW

boarding was fine 777 not v spacious meal was poor and the cabin service did not compare with previous biz class flights; arrival was great and clearance through Logan very speedy

International Business Class London - Boston
Helpful?
Thank jollyg3
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Bangor, United Kingdom
Level 6 Contributor
116 reviews
35 helpful votes
Reviewed today
NEW

preflight delay standing in corridor near gate; boarding was fine; food on board again was good as was the g & t with fever tree transit was speedy so all in all a good journey

Domestic Business Class Manchester - London
Helpful?
Thank jollyg3
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derby
Level 3 Contributor
14 reviews
8 helpful votes
Reviewed today
NEW

I don't know where to start really, I have nothing good to say about this Airline or flight apart from it was the worst I have encountered. I think the title says it all, but basically, we were in economy and paid a fair price for the tickets but definitely felt like cattle going to the market. The seats were...

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International Economy London - Cape Town Central

Helpful?
Thank maisie04
London, United Kingdom
Level 4 Contributor
47 reviews
18 helpful votes
Reviewed today
NEW

I swore that I would never fly BA again after several disastrous dealings/flights. However, because other airlines were totally incompetent I booked with BA recently in South Africa. The plane took off and landed on time, the crew were efficient and polite. Had great legroom for the length of journey. Definite recommend. The big question BA - how can you...

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Domestic Economy Johannesburg - Port Elizabeth

Helpful?
Thank adnyl444
Annan, United Kingdom
Level 4 Contributor
12 reviews
6 helpful votes
Reviewed today
NEW

Boarding aircraft was hassle free. Flight left a few mins early. Uneventful night time flight. Food and drinks service was fast and efficient as you would expect on a overnight flight, this enabled the lighting to be turned down asap so as passengers could get some sleep. The aircraft was a B 777, which by the looks of it had...

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International Premium Economy Punta Cana - London

Helpful?
Thank Alba_Scot2013
Level 4 Contributor
38 reviews
14 helpful votes
Reviewed today
NEW

One of the worst airline I have travelled with! First thing: the flight has 1h30 delay (for a flight duration of 1:30). Ground staff have been RUDE to me. They forced me to check-in my suitcase during boarding process due to lack of space in the plane (while there was plenty of space!!) and... I got my suitcase damaged with...

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Europe Economy London - Lyon

Helpful?
Thank Julie B
Boksburg, South Africa
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW
via mobile

Fly attendants are always friendly even if we experience delays with the flights. Prizes not that bad as well and will always try to fly only British Airways.

Domestic Economy Cape Town Central - Johannesburg
Helpful?
Thank lynetteb76021
Level 2 Contributor
4 reviews
Reviewed yesterday
NEW

Excellent flight with decent British Airways customer service and care as always. Its great to fly with an airline that stick by their guns.

International Economy London - Toronto
Helpful?
Thank arranbowie
Greater London, United Kingdom
Level 6 Contributor
192 reviews
73 helpful votes
Reviewed yesterday
NEW

A lot of negative reviews from family and friends, about British Airways. Well, I thought of giving it a review , by flying myself to see . The airline is the worst I have encountered. Firstly, the seats are too near, with little leg space. Next, the food was basic, and I mean basic. Lastly, the airline staff were grumpy....

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International Economy London - Chennai (Madras)

Helpful?
Thank Keith D
Newcastle, Australia
Level 5 Contributor
89 reviews
29 helpful votes
Reviewed yesterday
NEW

Paid a lot of money to sit face to face with someone I didn't know. The Business Class seat configuration is the most unfriendly & stupid one I have ever seen. It is a 2 x4 x2 across with the three outside seats all facing the opposite direction.The middle aisle seat is divided from the centre 2 seats with a...

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International Business Class Sydney - London

Helpful?
Thank Graham0709
See travel tips for airlines
“Don't travel BA”
maisie04, 16 Nov 2018 | Read review
“To improve Customer Service and amability of ground staff!!”
Q9380JYjulieb, 16 Nov 2018 | Read review
“Just avoid this airline.”
851keithd, 15 Nov 2018 | Read review
“Fly first or business class if yu can on a long flight of over 8 hours.”
docbob0707, 15 Nov 2018 | Read review
“None for this flight”
docbob0707, 15 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

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