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British Airways


42,545 reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England 011 44 844 493 0787 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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42,545 Reviews from our TripAdvisor Community

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42,545 reviews from our community

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Showing 35,989: English reviews
Isleworth, United Kingdom
Level 3 Contributor
22 reviews
1 helpful vote
Reviewed today
NEW

Very good service from the onboard staff,clean plane good trip for a short flight no delays would recommend.

Date of travel: March 2019
Europe Economy London - Gibraltar
Helpful?
Thank joeski39
London, United Kingdom
Level 4 Contributor
36 reviews
21 helpful votes
Reviewed today
NEW

Booked BA thinking I would get a good standard flight all the way to Sydney and paid extra for aisle seats. Unfortunately I booked mine to the rear of the aircraft that transpired that I was served last for all meals and drinks so therefore was told on both meals there was only one option left. Drinks also sparse due...

Date of travel: March 2019
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International Economy London - Sydney

Helpful?
Thank 946denisee
2 reviews
Reviewed today
NEW
via mobile

Very disappointed with the service from BA on a flight from Gatwick to Punta Cana. Stuck on the back row without reclining seats, where the overhead lockers were continually opened and closed by BA staff who did nothing but complain about their aching legs or being “ pissed off” ! Unlike other passengers on the flight no choice of meal...

Date of travel: March 2019
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International Economy London - Punta Cana

Helpful?
Thank Lauren S
Boston, Massachusetts
Level 6 Contributor
802 reviews
190 helpful votes
Reviewed today
NEW
via mobile

Left on time, arrived early. Great staff, kept well informed by pilot. Only negative was the food. Pasta or chicken curry choice.

Date of travel: March 2019
International Economy Boston - London
Helpful?
Thank mpd
South East England, United Kingdom
Level 5 Contributor
33 reviews
1 helpful vote
Reviewed today
NEW

We’ve had mixed experiences with BA, several of which have been negative. First: booking and check in. We’ve had some difficult experiences of checking in, such as boarding passes not scanning, no organised queuing system, and even nearly not getting seats on the flight we booked! Customer service could definitely be improved as we’ve had staff keep us waiting at...

Date of travel: April 2018
More 
International Premium Economy London - Punta Cana

Helpful?
Thank BondedByAdventure
Dorset, United Kingdom
Level 3 Contributor
7 reviews
4 helpful votes
Reviewed today
NEW
via mobile

Having already checked in online, I was persuaded by the airport volunteers to brave the automated bag drop, as the manned check in desks for Club passengers had long queues of folk needing visa checks. Galleries lounge was very busy, but a reasonable brunch selection of food and drink available. Difficult to find a seat, let alone one with power,...

Date of travel: March 2019
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Europe Business Class London - Tallinn

Helpful?
Thank KateB3756
France
Level 6 Contributor
181 reviews
59 helpful votes
Reviewed today
NEW

We paid extra to sit in the exit row and it was worth it for the extra legroom even though we couldn't sit together. Takeoff was delayed but we made up most of the time on the flight.

Date of travel: March 2019
Europe Economy Lanzarote - London
Helpful?
Thank George C
Level 3 Contributor
12 reviews
Reviewed today
NEW
via mobile

I’m short and I struggled with leg room. I thought I got a good deal when I first booked it... seemed cheap and cheerful. Had me close to tears on the way there and back!!! Seriously, no space to even adjust my sitting position without distributing the person next to me.

Date of travel: March 2019
International Economy London - Dubai
Helpful?
Thank bobaleena
Cheshire, United Kingdom
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed today
NEW
via mobile

We flew to Venice with British Airways for a short city break. From the point of booking the airline were superb. The app has all the information on it and we downloaded our boarding passes with ease onto our phone. The connecting flight from London Heathrow to Venice was delayed for an hour however this wasnt much of an issue...

Date of travel: March 2019
More 
Europe Economy Manchester - Venice

Helpful?
Thank carolinelsw
Newcastle-under-Lyme, United Kingdom
Level 6 Contributor
173 reviews
109 helpful votes
Reviewed today
NEW

A straight through evening flight, taking approximately 13 hrs. We booked the upgrade in the hope of getting some sleep and a more comfortable journey. The meal service was good and the staff efficient and friendly. The seat has plenty of leg room, so would be ideal for a tall person. I found the foot rest wasn’t reachable until my...

Date of travel: March 2019
More 
International Business Class London - Buenos Aires

Helpful?
Thank LynneH357
See travel tips for airlines
“Don't book rear seats”
946denisee, 26 Mar 2019 | Read review
“If you book business class and want a window seat, see the seat layout to avoid climbing over someone’s foot rest to get to the aisle.”
LynneH357, 26 Mar 2019 | Read review
“Fly with another airline!!!!!”
lesleyh131, 26 Mar 2019 | Read review
“Pay for a bigger seat if you can afford it.”
Scatho, 26 Mar 2019 | Read review
“Need to pay extra in advance to get seats next to each other, if you are not silver or bronze card holders.”
maryannem713, 25 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

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