We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

British Airways


24,807 Reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England +44-0844-493-0787 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

24,807 Reviews from our TripAdvisor Community

Write a Review

24,807 reviews from our community

Filter reviews by popular destinations:
All reviews London New York City Johannesburg Los Angeles Cape Town Central Miami Rome Edinburgh Buenos Aires San Francisco Amsterdam Las Vegas Vancouver
Traveller rating
Cabin
  • (12,109)
  • (2,654)
  • (4,904)
  • (751)
Route
  • (12,658)
  • (6,564)
  • (1,039)
  • (85)
  • (69)
  • More
Language
  • More
Showing 20,435: English reviews
Level 4 Contributor
42 reviews
12 helpful votes
Reviewed yesterday
NEW

Flew to Geneva with BA as my husband booked my flight using some of his miles. We left on time and arrived on time. No complication, no expectation. I was sitting at the back of the plane, I had to buy my drink. The Executive Flight Attendants were chatting very loudly but did not dare asking them to be quite,...

More 
Europe Economy London - Canton of Geneva

Helpful?
Thank marie-claire H
San Diego
Level 4 Contributor
32 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

Traveling Economy with B A is certainly a no frills option. The in-flight service is just about adequate. The food was just about edible. The coffee was undrinkable!

International Economy London - San Diego
Helpful?
Thank susie v
Essex
Level 4 Contributor
28 reviews
18 helpful votes
Reviewed yesterday
NEW

We booked a 'holiday' via BA Holidays, this was to Los Angeles, taking the Grandkids for their first trip to the USA, the outbound flight from London was OK, everything we booked was handled correctly, in flight service OK, but nothing special, however the return trip (BA269 16/2) was a nightmare, one that we are still getting over 2 days...

More 
International Premium Economy Los Angeles - London

Helpful?
Thank swills9
Maidenhead, United Kingdom
Level 6 Contributor
312 reviews
84 helpful votes
Reviewed yesterday
NEW

Sadly this airline is becoming lower than the budget airlines for comfort and , the service the cabin crew are allowed to offer to passengers. The safety briefing which is now given to passengers is insulting, takes 5 minutes of absolute stupid chat by various actors. This should be a serious briefing with the emphasis on safety and what one...

More 
Europe Premium Economy London - Palma de Mallorca

Helpful?
Thank inspector61
More ▾
Bourne, United Kingdom
Level 5 Contributor
52 reviews
10 helpful votes
Reviewed yesterday
NEW

We have normally travelled Business class and decided because of cost to try Premium Economy. The seats were comfortable and we did get some sleep. The flight was, we understand, BA`s longest single flight of around 14hrs. We found the flight was comfortable and we enjoyed the food. Cabin staff helpful and friendly so we can only say we had...

More 
International Premium Economy London - Santiago

Helpful?
Thank Tone848
Horsham, United Kingdom
Level 2 Contributor
7 reviews
8 helpful votes
Reviewed yesterday
NEW

After having our holiday cancelled twice due to the hurricanes last year (2017) we cannot fault the customer Service we experienced with BA holidays.However BA on the other hand and it’s service were appalling . Firstly we tried to pay for an upgrade and was told it was full. We arrived at the airport to discover the aircraft had technical...

More 
International Economy London - Punta Cana

Helpful?
1 Thank Gayle S
Level 3 Contributor
16 reviews
5 helpful votes
Reviewed yesterday
NEW

As we were unable to pay for our bags or seats online because of a problem with the system we had to pay£100 to check bags at the airport. There was no way our situation could be checked so that we had no choice but to pay. Many at the end of a holiday would have found this very difficult.

Europe Economy Malaga - London
Helpful?
Thank Brian H
Bath, United Kingdom
Level 3 Contributor
9 reviews
23 helpful votes
Reviewed yesterday
NEW
via mobile

Travelled with BA to holiday in Antigua. The check in and baggage drop off was automated and very quick. The flight out was good. Great food and snacks and plenty of drink. The headrest screen wasn’t that good. Apart from the food I could have been on any cheap flight. The flight was punctual and the staff attentive. The return...

More 
International Economy London - Antigua

Helpful?
Thank vincentcainey
Crowborough, United Kingdom
Level 6 Contributor
357 reviews
150 helpful votes
Reviewed yesterday
NEW

We've flown BA whenever possible because we believed it's good value and well above average quality. However, standards seem to be slipping. For example, on this flight and aircraft the Premium Economy passengers had to go through Economy to use the toilets, tripping over passengers whose feet were in the aisle due to their cramped seating. In addition, apparently due...

More 
International Premium Economy Cape Town Central - London

Helpful?
Thank sagatourist
Seattle, Washington
Level 6 Contributor
279 reviews
138 helpful votes
Reviewed yesterday
NEW

On December 11, 2017, we were supposed to fly AMS to LHR to SEA. Due to a snow storm our flight was cancelled. After wandering around Schipol Airport for three hours trying to find someone with BA who could assist us in rebooking, a young lady at baggage check-in took the initiative to help us. We were booked on a...

More 
Europe Premium Economy Amsterdam - London

Helpful?
Thank overthehill79
See travel tips for airlines
“Have a meal or something to eat before you board.”
, 20 Feb 2018 | Read review
“Book a seat number”
inspector61, 20 Feb 2018 | Read review
“Try to get a seat in the front of the Premium Economy cabin.”
Tone848, 20 Feb 2018 | Read review
“Don’t book with BA!”
12GayleS, 20 Feb 2018 | Read review
“No comment”
H8859NObrianh, 20 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

4,233 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (4233)
Viewed
Onboard Feature (225)
Viewed
Our fleet (32)
Viewed
View from Window (1112)
Viewed
Airport (362)
Viewed
Cabin (406)
Viewed
Seat (360)
Viewed
Food and Drink (694)
Viewed
Airline Lounge (232)
Viewed
Other (810)