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Brussels Airlines


5,366 reviews
Headquarters: B. House Brussels Airport Building 26, Diegem B-1831 Belgium 011 32 902 51 600 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,366 Reviews from our TripAdvisor Community

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5,366 reviews from our community

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Showing 1,843: English reviews
Mbabane, Eswatini (Swaziland)
Level 4 Contributor
21 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Easiest and shortest flight i have ever been on. Boarding was hassle free and the air hostess were nice and accommodating. The flight is funny, as soon as you reach cruising speed, next thing is announcement that we have commenced our descent. I wanted to rate this flight because of the smooth landing. Very quiet landing. However due to the...

Date of travel: October 2018
More 
Africa Economy Dakar - Banjul

Helpful?
Thank Pillowcase007
Mumbai, India
Level 6 Contributor
603 reviews
106 helpful votes
Reviewed 4 days ago
NEW
via mobile

Clockwork timing. Comfortable- maiyaisle seating. Good sleep. A hearty breakfast good coffee and early at Brussels

Date of travel: December 2018
International Business Class Mumbai - Brussels
Helpful?
Thank KanwarTavy
Level 5 Contributor
61 reviews
6 helpful votes
Reviewed 5 days ago
NEW

Friendly' attendfull and helpful stewards. Comfortable seats and leg space. Quick boardIng. In time departure.

Date of travel: December 2018
Europe Economy Brussels - Budapest
Helpful?
Thank kriss3590
1 review
Reviewed 1 week ago
NEW

I was travelling to Brussels from Rome FIU. Upon arrival to Brussels, my luggage had not arrived. I filed a claim and the luggage arrived 48 hours delayed. I was on a business trip and had to purchase formal clothing as well as personal hygiene products as was not even offered an overnight pack by the airline. In any case,...

Date of travel: June 2018
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Europe Economy Rome - Brussels

Helpful?
Thank Alexia M
Lima, Peru
Level 5 Contributor
62 reviews
8 helpful votes
Reviewed 1 week ago

Delay on incoming flight delayed ours. Nevertheless boarding was accelerated and was very efficient to make up time. In Economy one has to pay even for water, but this is now pretty general in Europe. Lucky to have extra leg room with Emergency Exit Row. Airline tries to keep a good overall service.

Date of travel: November 2018
Europe Economy Brussels - Lisbon
Helpful?
Thank Jean O
Indianapolis, Indiana
Level 1 Contributor
3 reviews
6 helpful votes
Reviewed 1 week ago

After our flight with another company was cancelled, we were rebooked onto a CDB/BRU route to pick up the rest of our trip. After that booking was in place, I went to the Brussels Airlines counter at CDG and was met by an employee who could barely be bothered. I was asking if our tickets had been actually confirmed. She...

Date of travel: November 2018
More 
Europe Economy Paris - Brussels

Helpful?
1 Thank decker66
Brussels, Belgium
Level 4 Contributor
26 reviews
7 helpful votes
Reviewed 2 weeks ago

I was refused by the Brussels airport staff to take my carry-on case (with all my camera gear) on board. Thank God the flight attendant told me that they would find a solution and they did. Overhead storage indeed was very full both flights. They were short on meals on the way back, my mistake, I took a seat in...

Date of travel: November 2018
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Europe Economy Brussels - Barcelona

Helpful?
1 Thank JVG2980
New Delhi, India
Level 6 Contributor
203 reviews
67 helpful votes
Reviewed 2 weeks ago

Flying to Geneva as part of a wider trip (hence travelling with a large bag), I could not avail of the much cheaper and attractive fare if you don't check in a suitcase. In fact, many people (not all on obvious business trip) do fly with bags ... and in the end, quite a few had to let it go...

Date of travel: November 2018
More 
Europe Economy Brussels - Canton of Geneva

Helpful?
Thank AnneML63
Birmingham, United Kingdom
Level 6 Contributor
845 reviews
343 helpful votes
Reviewed 2 weeks ago

What a couple of great flights with Brussels airlines. New city jets - sparklingly clean with leather seats and plenty of legroom. Flights were on time both ways and the crew were very pleasant and charming - they even came round with some little chocs on the flight to Brussels and what's not to like about that? Would definately consider...

Date of travel: November 2018
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Europe Economy Birmingham - Brussels

Helpful?
Thank davidandmel
Warrington, United Kingdom
Level 3 Contributor
10 reviews
5 helpful votes
Reviewed 3 weeks ago via mobile

On the way to my holidays was asked to check in the cabin luggage so checked in everything and started the flight. On the arrival to Spb discovered that all 3 suitcases were missing. Reported the problem. Went to the hotel. Waited for some respond and directions when saw on the website that one luggage arrived. No phone call no...

Date of travel: August 2018
More 
Russia Economy Manchester - St. Petersburg

Helpful?
2 Thank lilia969
See travel tips for airlines
“I would recommend it for those travelling West Africa”
Pillowcase007, 9 Dec 2018 | Read review
“Try to get exit row.”
482jeano, 3 Dec 2018 | Read review
“Don't do it. Try any other airline.”
decker66, 28 Nov 2018 | Read review
“Lookout for offers, some flights are real good value for money”
AnneML63, 25 Nov 2018 | Read review
“Upgrades in the airport are available for good prices”
Eve_LDN, 18 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Brussels Airlines
The flag carrier of Belgium, Brussels Airlines (SN) is the country's largest airline. It operates non-stop flights to about 65 destinations across 20 European countries as well as flights to about 10 cities in Africa and North America. A member of the Star Alliance, Brussels Airlines was formed through the merger of Virgin Express and SN Brussels Airlines. It is now partially owned by Lufthansa. The airline's fleet of aircraft includes some planes with just an Economy Class cabin, as well two-cabin planes (with Business Class and Economy Class) for long-haul flights.

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