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Brussels Airlines


4,921 reviews
Headquarters: B. House Brussels Airport Building 26, Diegem B-1831 Belgium 011 32 902 51 600 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,921 Reviews from our TripAdvisor Community

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4,921 reviews from our community

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Showing 1,719: English reviews
Sheffield, UK
Level 6 Contributor
1,011 reviews
490 helpful votes
Reviewed yesterday
NEW

No complaints at all. Left 30 min late but landed on time. No luxuries but clean and efficient inside. Will happily travel to Brussels with them again. They travel to the main airport in Brussels.

Europe Economy Manchester - Brussels
Helpful?
Thank md1mm
Aarhus, Denmark
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

We had a flight from Billund to Malaga with a stop in Brussels. Flight from Billund was delayed 1 hour. Result alot of People had trouble reaching their nemt flight from Brussels. In brussels there were no stairs to get US of the plain and We had to wait extra 30 minuts. Om our Way home We were nearly 1,5...

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Europe Economy Billund - Malaga

Helpful?
Thank Futte1
Haaltert, Belgium
Level 3 Contributor
17 reviews
7 helpful votes
Reviewed yesterday
NEW

So much better then Ryanair! I have never had any negative experience with Brussels Airlines. Good service and the flights are and nromal hours ;-).

Europe Economy Brussels - Porto
Helpful?
Thank rita01403
Level 6 Contributor
502 reviews
205 helpful votes
Reviewed yesterday
NEW

We flew wita a Sukhoj Superjet 100 aircraft (Russian) which has a 2 + 3 seat configuration. We took off before ETD and landed 20 minutes before ETA, so this was perfect. In economy there is no serving, not even water or tea. Apart from this everything was perfect.

Europe Economy Billund - Brussels
Helpful?
Thank Roarmaag
Level 3 Contributor
24 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

Nice flight with Brussels Airlines. Although delay cabin crew was very friendly and social. No complaints. Will definitely fly again with the company. Good service and appropriate sitting place. Well done

Europe Economy Brussels - Budapest
Helpful?
Thank Luc V
Kongens Lyngby, Denmark
Level 2 Contributor
4 reviews
1 helpful vote
Reviewed 2 days ago
NEW

nice and good flight - very relaxed - with fine service. space for legs good ( we paid exstra for that - not too much ) .

Europe Economy Naples - Copenhagen
Helpful?
Thank Finn G
Glossop, United Kingdom
2 reviews
4 helpful votes
Reviewed 2 days ago
NEW
via mobile

Had a great experience using Brussel airlines. Downloaded the app checked in on line, only taking hand luggage only. I had no queues, service from the staff excellent. Definitely would use this airlines again. Thank you for a great experience.

Europe Economy Manchester - Brussels
Helpful?
Thank mikey72kel2018
Spring Hill, Tennessee
Level 2 Contributor
6 reviews
Reviewed 2 days ago
NEW

We took a very early morning flight from Prague to Brussels and then on to Venice about 10 days ago. We purchased the tickets many months in advance tolock at a very good price. We also paid a little more to have free bags and to choose our seats. We were in Europe for an extended vacation and had heavy...

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Europe Economy Prague - Venice

Helpful?
Thank Ed S
West Mids
Level 6 Contributor
87 reviews
39 helpful votes
Reviewed 2 days ago
NEW

Flight cancelled, due to technical issue so that aspect they got right. Communication on the ground, via phone lines and later on email, complaints were abysmal. The only form of communication they responded to quickly was Twitter as it was blatantly in the public domain and making them look bad. This was in July and we're still arguing about the...

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Europe Economy Birmingham - Budapest

Helpful?
Thank Scottish_Red
Antwerp, Belgium
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Upfront check of visa - extra print out was needed. Was provided by the lady at the check in counter, at no extra cost.

International Economy Brussels - New Delhi
Helpful?
Thank FamilyIEEE
See travel tips for airlines
“having free checked bags was important to us. Baggage fees could get pretty high.”
D1071MEeds, 18 Sep 2018 | Read review
“Choose another airline”
Scottish_Red, 18 Sep 2018 | Read review
“Stay away from this company.”
SivanB88, 18 Sep 2018 | Read review
“Just avoid them.”
Q9967JDandrewa, 18 Sep 2018 | Read review
“Make sure you dont have a preferred meal on your miles and more app.”
Sooly_Kobayashi, 18 Sep 2018 | Read review
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About Brussels Airlines
The flag carrier of Belgium, Brussels Airlines (SN) is the country's largest airline. It operates non-stop flights to about 65 destinations across 20 European countries as well as flights to about 10 cities in Africa and North America. A member of the Star Alliance, Brussels Airlines was formed through the merger of Virgin Express and SN Brussels Airlines. It is now partially owned by Lufthansa. The airline's fleet of aircraft includes some planes with just an Economy Class cabin, as well two-cabin planes (with Business Class and Economy Class) for long-haul flights.

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