We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Jetstar Asia Airways - Singapore


1,151 reviews
Headquarters: Singapore Changi Airport T1 PO Box 323, Singapore 918144 Singapore 011 65 6499 9702 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

1,151 Reviews from our TripAdvisor Community

Write a Review

1,151 reviews from our community

Filter reviews by popular destinations:
All reviews Singapore Bangkok Phuket Jakarta Perth Denpasar Kuala Lumpur Ho Chi Minh City Hong Kong Melbourne Manila Taipei Siem Reap Darwin Da Nang
Traveller rating
Cabin
  • (929)
  • (0)
  • (0)
  • (0)
Route
  • (566)
  • (235)
  • (63)
  • (39)
  • (24)
  • More
Language
  • More
Showing 929: English reviews
1 review
Reviewed 2 days ago
NEW
via mobile

I took the FlexiBiz bundle and I never received the Email witch comprising the ticket voucher. Just pay a little more money and take a real company. Otherwise Jetstar’s plane are not flying if there’s a little wind or rain.

Domestic Economy Tokyo - Okinawa City
Helpful?
Thank Paul K
Singapore, Singapore
1 review
Reviewed 4 days ago
NEW
via mobile

The crew PA phone was broken and thus everyone was offload until new aircraft was available 4h later. However, the main problem was another 2h wait for the luggage at Hong Kong airport, no staff to support it give information and extremely frustrating experience. I would not recomend jet star.

Asia Economy Singapore - Hong Kong
Helpful?
Thank jporto986963
Marietta, GA
Level 4 Contributor
24 reviews
24 helpful votes
Reviewed 4 days ago
NEW

The boking and check in were very easy, and an excellent price, even with paying for a suitcase. Flight on time. No problems at all.

Southeast Asia Economy Singapore - Medan
Helpful?
Thank Okapiwhisperer
Maui, Hawaii
2 reviews
Reviewed 5 days ago
NEW
via mobile

Airline gouges customers at the gate We were charged 2,500THB per bag or 72USD, desk 'supervisor' wouldn't accept my onward ticket & I was forced to rebook. Bad pricing, bad service & a bad experience. JetStar is the 1st airline in years of hard traveling I won't fly again.

Asia Economy Phuket - Denpasar
Helpful?
Thank Ryan M
Cambridge, United Kingdom
Level 6 Contributor
352 reviews
67 helpful votes
Reviewed 6 days ago
NEW

We had checked in and had the bag tag too. Even then had to queue to be seen by a person for the bag drop. Did not quite understand that! Reasonably clean aircraft. Friendly crew. You get the service that you pay for!

Asia Economy Singapore - Denpasar
Helpful?
Thank Dashers2014
Singapore, Singapore
2 reviews
1 helpful vote
Reviewed 1 week ago

Boarding was smooth and take-off time was close to punctual. Overall the flight from Singapore to Clark was relatively smooth albeit the multiple instances of turbulence. I really do hope there is a way to navigate around all these turbulence which tends to gives everyone a scare and somewhat a hair-raising experience.

Southeast Asia Economy Singapore - Angeles City
Helpful?
Thank ienaris
Singapore, Singapore
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 1 week ago via mobile

It was quite chaotic with the bus ride to the plane and the heat doesn’t actually help if you are there during the peak of summer as there is very weak air conditioning especially on the plane. The seats are tiny, I’m 5’4 a 125lbs and my knees are touching the seat in front of me, while my husband who...

More 
Domestic Economy Hanoi - Ho Chi Minh City

Helpful?
Thank Jean O
Marikina, Philippines
Level 3 Contributor
21 reviews
7 helpful votes
Reviewed 1 week ago

An original scheduled departure time of 10:30 was changed to 11:30 and then 13:00 after which the flight was cancelled. The cancellation resulted in a connecting flight in Singapore being missed. Passengers booked on the flight were taken to a hotel and fed until another flight was arranged with a departure time of 21:45. No information was provided regarding a...

More 
Southeast Asia Economy Manila - Singapore

Helpful?
1 Thank alanamy69
Singapore, Singapore
Level 4 Contributor
29 reviews
35 helpful votes
Reviewed 1 week ago via mobile

Due to typhoon #7, the Jetstar Flight was canceled. Only a notice was placed at check in counter without anyone there to assist. Called the help line only offered a return flight 5 days later without much help aspecially when cash is running low on the day leaving for home. Better ensure that the travel insurance covers alternative flight expenses...

More 
Southeast Asia Economy Okinawa City - Singapore

Helpful?
Thank Jihui_Laile
Melbourne, Australia
Level 3 Contributor
13 reviews
1 helpful vote
Reviewed 1 week ago

3K 161 to Darwin from Singapore. Night flight but not comfy seat for sleep. Luckily I had 2 spare seats to my self. Just an OK flight. If Jester Asia wants to they can do much better for the fair they charge.

International Economy Singapore - Darwin
Helpful?
Thank TravelLoveOct
See travel tips for airlines
“Ensure you do not have a connecting flight.”
alanamy69, 9 Jul 2018 | Read review
“If you can find another airline, just avoid!”
TravelLoveOct, 7 Jul 2018 | Read review
“If you can fly with another air line!”
TravelLoveOct, 7 Jul 2018 | Read review
“get on their mailing list. the 24 hour flash sale with free return flights helped me save close to $200”
, 2 Jul 2018 | Read review
“Avoid the airline if you can”
erhangokcay, 1 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Jetstar Asia Airways - Singapore
Singapore-based Jetstar Asia Airways (3K) is a low-cost carrier that operates from a hub at Singapore Changi Airport (SIN). From Singapore it flies to about 25 destinations in Australia, Cambodia, China, Hong Kong, Indonesia, Japan, Malaysia, Myanmar, Philippines, Taiwan, Thailand and Vietnam. Australia-based Qantas (QF) holds a minority stake in Jetstar Asia Airways, and travelers earn frequent flyer miles through Qantas’s frequent flyer program. In addition to Qantas, the carrier also has codeshare agreements with Emirates (EK) and SriLankan Airlines (UL). The airline’s fleet consists of 18 Airbus A320-200, each of which is configured with a single Economy Class cabin.

151 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (151)
Viewed
View from Window (22)
Viewed
Seat (8)
Viewed
Cabin (26)
Viewed
Our fleet (1)
Viewed
Airport (27)
Viewed
Food and Drink (7)
Viewed
Onboard Feature (4)
Viewed
Airline Lounge (1)
Viewed
Other (55)