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Cape Air

147 Reviews
Headquarters: 660 Barnstable Road, Hyannis, MA 02601 +1-800-227-3247 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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147 Reviews from our TripAdvisor Community

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147 reviews from our community

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Showing 144: English reviews
New Jersey
Level 2 Contributor
8 reviews
3 helpful votes
Reviewed 3 weeks ago via mobile

Be sure you understand the planes are tiny and highly subject to weather conditions and mechanical trouble. Our flight from Boston to Augusta was delayed 2hours due to mechanical difficulties. The flight back was cancelled because of fog. We had to take a bus to Boston. After paying the bus fare, we basically received a 20 dollar refund. I would...

Domestic Economy Augusta - Boston

1 Thank Cynthia E
A TripAdvisor Member
Reviewed 4 weeks ago via mobile

When we arrived at the airport 40min before our flight we got told by the agent that they “close” the flight an hour before and we are unable to be on it. He then proceeds to answer multiple phone calls and ignore us for ten minutes before telling us we can take the next flight out...in four hours. Walked through...

Caribbean Economy St. Thomas - San Juan

Thank A TripAdvisor Member
Poplar Bluff, Missouri
Level 6 Contributor
146 reviews
38 helpful votes
Reviewed 22 January 2018

I really like being able to get my travels started in a small airport close to home. I love sitting right behind the pilot and getting to see what all is going on. they delivered us into Lambert just a few gates away form our next flight. We save time and save on parking at the big airport.

Domestic Economy Cape Girardeau - Saint Louis
Thank 1Coolrunner
New York City, New York
Level 5 Contributor
73 reviews
33 helpful votes
Reviewed 21 January 2018

I was booked RT on them but when I arrived in Boston a blizzard was hitting the NorthEast, the airport I was heading to was closing for the day and Logan was about to as well. So I had to make other plans to complete my trip. Long story short, the return part of the flight went well. It was...

Domestic Economy Bar Harbor - Boston

Thank dharmathug
Lonsdale, Minnesota
Level 2 Contributor
8 reviews
5 helpful votes
Reviewed 18 January 2018 via mobile

My experience with Cape Air was absolutely horrible from start to finish. They cancelled my first flight without notifying me and I only found out by approaching gate agents (as they were leaving) to inquire about my flight. Their website even showed the flight as still happening. Then, when I finally DID get a flight, I was humiliated by the...

Domestic Economy Boston - Saranac Lake

2 Thank Chelsea G
Fort Myers, Florida
Level 6 Contributor
120 reviews
31 helpful votes
Reviewed 10 January 2018 via mobile

USER BEWARE!!!! I booked a flight on Cape Air (Hahn Air) to locations that were devistated by hurricane Irma and Juan. Even w that, Cape Air did not provide a refund. I get very discouraged when companies care more about the almighty dollar than the customer!

Domestic Economy St. Croix - St. Thomas
Thank BridgTom
Hickory, North Carolina
Level 2 Contributor
9 reviews
3 helpful votes
Reviewed 1 January 2018

Ticket agt suggested I let 3 people on before me, so I didn't get the seat behind pilot..good call. It was very noisy, on return trip I brought ear plugs. Flight up great, coming back a little rough on entering Boston...did not know planes could fly on an angle and still land! It was super cold and I am sure...

Domestic Economy Boston - Augusta

Thank Karen1830
Ogdensburg, New York
Level 6 Contributor
97 reviews
24 helpful votes
Reviewed 31 December 2017

We live far away from any major airport, so when the Cape air commuters flight was started it made winter travel easy. It’s much safer to fly,then drive to Boston. The flight was on time, polite staff, no problems. Cost was great.

Domestic Economy Ogdensburg - Boston
Thank Virginia S
Martinez, Georgia
Level 5 Contributor
77 reviews
31 helpful votes
Reviewed 24 December 2017 via mobile

Our September 2017 flight from ACK to Boston Logan was cancelled due to fog. We are still waiting, over 3 months later for our $600 refund from Cape Air!!! They never return our calls or e-mails! These guys are crooks! Kinda doubt Cape Air is financially viable--probably doesn't bode well for their aircraft maintenance either! We'd just like the $600...

Domestic Economy Nantucket - Boston

1 Thank cwsams
Satellite Beach, Florida
Level 6 Contributor
83 reviews
25 helpful votes
Reviewed 23 December 2017

Great little plane for the short flight. Don't need rental car to get from Portland or Boston. The staff is super ,nice little gourmet restaurant on the premises while you wait for take off time. Reasonable prices for food and flight . 79. from Boston to Rockland, can't get an uber for that or a rental. Love it.

Domestic Economy Boston - Rockland
Thank FriendlyFaceBridget
See travel tips for airlines
“they seat you by weight.”
1Coolrunner, 22 Jan 2018 | Read review
“take ear plugs or a good head set..real noisy”
Karen1830, 1 Jan 2018 | Read review
“book early, they are very accommodating though, can't fly if weather isn't clear so have back up plan.”
FriendlyFaceBridget, 23 Dec 2017 | Read review
“The price is right if you are prepared for bare bones and possible turbulence.”
ricko782, 1 Dec 2017 | Read review
“If you're nervous about small aircraft, don't fly out of Tortola.”
GlenSinclair, 1 Dec 2017 | Read review
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Cape Air Baggage Fees
  • Domestic United States
    • 1st Bag: Free
    • 2nd Bag: US$40
    • 3rd Bag: US$40
    • Each bag maximum 50 lb/23 kg
About Cape Air
Massachusetts-based Cape Air (9K) operates regional flights in the Northeastern United States, Midwest, Montana, the Caribbean and Micronesia. The airline's hubs include Barnstable Municipal Airport (HYA), Luis Muñoz Marín International Airport (SJU), Boston Logan International Airport (BOS), Lambert-St. Louis International Airport (STL), Billings Logan International Airport (BIL) and Nantucket Memorial Airport (ACK). Flights between Nantucket and Barnstable Airports operate under the Nantucket Airlines brand. Flights in Micronesia, where the airline has a hub at Antonio B. Won Pat International Airport (GUM), operate under the United Express Brand. The airline has 89 planes and flies to a total of 36 destinations.

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