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Cebu Pacific Air


2,161 reviews
Headquarters: Domestic Road Barangay 191 Zone 20, Pasay, Luzon 01301 Philippines +63-2-7020-888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,161 Reviews from our TripAdvisor Community

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2,161 reviews from our community

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Showing 1,761: English reviews
Philippines
Level 6 Contributor
400 reviews
424 helpful votes
Reviewed yesterday
NEW

We were on the Cebu Pacific flight from Narita to Manila last June 16, 2018. Weather wasn't that great, but we landed ahead of schedule. This is our 8th flight this year alone. Thanks, Monika, for listening and being kind. Not that I expect you to remember us, but my husband was wearing a straw hat. We wish you the...

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Southeast Asia Economy Tokyo - Manila

Helpful?
Thank mzzyap8
Mandaluyong, Philippines
Level 4 Contributor
30 reviews
1 helpful vote
Reviewed yesterday
NEW

You need to be patient enough when you book this airline for local travel, they are always overbooked.

Domestic Economy Manila - Puerto Princesa
Helpful?
Thank meguzman2018
1 review
Reviewed yesterday
NEW
via mobile

Not only did this airline fail to get us to our destination, but they also refused to honor the refund that they offered us. Cebu Pacific is nothing more than a group of thieves and liars. DO NOT BOOK ANYTHING WITH THEM!

Domestic Economy Bacolod - Davao City
Helpful?
Thank Erik H
Honolulu, Hawaii
Level 3 Contributor
9 reviews
12 helpful votes
Reviewed 2 days ago
NEW

It was my first time to fly with Cebu Pacific International. This was for MNL – HKG and back. The check in counter staff was very pleasant and in Terminal 3. I feel bad for her because she had to deal with impatient local and foreign travelers. I give her due credit for keeping the genuine smile to her face...

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Asia Economy Manila - Hong Kong

Helpful?
Thank Nephilim72
Minneapolis, MN USA
Level 2 Contributor
5 reviews
4 helpful votes
Reviewed 2 days ago
NEW

The purchasing and checking in online was fantastic! Things got annoying once checked in at the gate. Literally at the last second, they assigned a new gate for the flight. A stampede to the new gate happened. One person checking in boarding passes...you can imagine the confusion. Flight was great, flight attendants were awesome. The mess at the airport just...

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Domestic Economy Manila - Butuan

Helpful?
Thank Bobby D
Valencia City, Philippines
Level 6 Contributor
254 reviews
147 helpful votes
Reviewed 2 days ago
NEW
via mobile

Always the cheapest therefore it is the cheapest service. Nothing special, just travel because it is cheap, cheap, cheap, cheap airline.

North Asia Economy Davao City - Tokyo
Helpful?
Thank Scottie B
Level 1 Contributor
3 reviews
4 helpful votes
Reviewed 3 days ago
NEW

Delayed flight to and from Puerto Princesa, waited for a long time at the airport, but in fairness, we had a safe travel.

Domestic Economy Manila - Puerto Princesa
Helpful?
Thank Nenita D
Atlanta, Georgia
Level 6 Contributor
137 reviews
42 helpful votes
Reviewed 5 days ago
NEW

When you are in Asia it is great to look at Cebu Airlines. This is a very nice Airline and the price is very good. It is good to see what countries that they go to. If they are going to a country that you want to go to when you are in Asia you can find a great plane...

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Southeast Asia Economy Manila - Bangkok

Helpful?
Thank atlanta776
San Francisco, California
Level 6 Contributor
191 reviews
70 helpful votes
Reviewed 6 days ago
NEW

Our trip was not a planned but our timeshare gave us the opportunity that we don't need to think twice thus we grabbed such opportunity I chose Cebu Pacific because the airline rate was cheaper compare to other airlines but after adding other expenses like seats, food, water, and coffee the costs was much higher than the other airlines. There...

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International Economy Manila - Dubai

Helpful?
Thank Librado C
Level 4 Contributor
31 reviews
9 helpful votes
Reviewed 1 week ago
NEW
via mobile

Got to book for only 10K roundtrip flights with 15kg baggage. Service was good. Didn't avail of the food as I only slept throughout the flight. Cheers to more seat sales in the future please 💜 keep up the good work 👍

North Asia Economy Manila - Tokyo
Helpful?
Thank Jerwin J
See travel tips for airlines
“Just be prepared. Do not expect a lot.”
Nephilim72, 17 Jun 2018 | Read review
“It doesn't matter how early you get to the airport, ready your running shoes for last minute gate reassignment!”
BobbyD46, 17 Jun 2018 | Read review
“Not Applicable This Airline has no right or does not deserve to fly internationally.”
Lib8543, 13 Jun 2018 | Read review
“Load up because the inflight meals/snacks are not free and not cheap.”
joangastones77, 10 Jun 2018 | Read review
“Come two hours early. Que lines are long.”
nezers2018, 9 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Cebu Pacific Air
Cebu Pacific (5J) is a low-cost carrier based in the Philippines. Headquartered in Manila, the airline has hubs at Ninoy Aquino International Airport (MNL), Mactan-Cebu International Airport (CEB), Clark International Airport (CRK), Kalibo International Airport (KLO), Francisco Bangoy International Airport (DVO) and Iloilo International Airport (ILO). Cebu Pacific flies to 34 domestic destinations and 30 international destinations in 19 countries in Asia, Australia, the Middle East and USA. Its fleet of 57 aircraft includes Airbus and ATR planes configured with all-Economy Class seating.

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