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China Airlines


2,483 reviews
Headquarters: NO.1, Hangzhan S.Rd.,Dayuan Dist. Taoyuan City Taiwan, Taipei 33758 Taiwan 011 886 2 412 9000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,483 Reviews from our TripAdvisor Community

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2,483 reviews from our community

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Showing 1,024: English reviews
1 review
Reviewed yesterday
NEW

Flew from USA to Vietnam, this was a long flight. The way they serve is very unprofessional; although this is international flight, they did not transport our luggage so I and my husband had to carry luggage after each transit, so terrible. I have some friends and they also had a similar case as us. When we sat on the...

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International Economy Minneapolis - Hanoi

Helpful?
Thank Mai N
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

We honeymooned in Bali and decided to spend the extra money on the long leg of the flight for premium economy. When the person in front of you reclines their seat it does not affect your leg room which is amazing! Larger tray tables, and seats that are wider and recline further than economy allow for better sleeping! The food...

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International Premium Economy Los Angeles - Taipei

Helpful?
Thank Trevor S
China Airlines, Manager at China Airlines, responded to this review

Dear Trevor S, Thank you for choosing to fly with China Airlines and giving us such a warm compliment. We are devoted to provide our guests with the best service in the world, and we are glad to hear that you have enjoyed your experience flying from Los Angeles to Taipei with China Airlines. We recommend you to fly with...

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International Premium Economy Los Angeles - Taipei

Nazareth, Belgium
Level 6 Contributor
150 reviews
51 helpful votes
Reviewed 3 days ago
NEW
via mobile

Flew from Narita to Taipei. Boarding was a bit hectic. Not very obvious where you had to Stan in line to board. I was upgraded to a comfort seat, but because there was only 1 seat available and my travel partner couldn’t upgrade with me, I decided to stay in the back of the bus. It was a pretty new...

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North Asia Economy Tokyo - Taipei

Helpful?
Thank Peterpoes
China Airlines, Manager at China Airlines, responded to this review

Dear Peterpoes, Thank you for choosing to fly with China Airlines and giving us such a warm compliment. We are devoted to provide our guests with the best service in the world, and we are glad to hear that you have enjoyed your experience flying from Tokyo to Taipei with China Airlines. We’re really looking forward to serving you again...

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North Asia Economy Tokyo - Taipei

Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 3 days ago
NEW

I had a fabulous first class experience, which means good attention to detail and having staff anticipate my every need. I was totally spoiled. For some reason (maybe this is normal), the first class section was almost empty, so it was a better experience than flying with Emirates First Class, where it's full most of the time. I liked the...

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International First Class Vancouver - Bangkok

Helpful?
Thank Sojourn24229
China Airlines, Manager at China Airlines, responded to this review

Dear Sojourn24229, Thank you for flying with us and giving us such a huge compliment. We’re glad that China airlines’ service making it a memorable time for you. At China Airlines, we strive to offer the best quality service for our guests. We did have professional and well training team for our passengers all over the world. Please do pay...

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International First Class Vancouver - Bangkok

Montreal, Canada
Level 4 Contributor
32 reviews
22 helpful votes
Reviewed 4 days ago
NEW

We took this flight because it was a 13 hour nonstop to Beijing & it was a Boeing 787-9 Dreamliner. The flight going was delayed 4 hours as well as our return flight. We couldn't fly through Russian airspace the day we came home so that added another 2 1/2 hours to our flight. We waited 1 hour at the...

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International Business Class Montreal - Beijing

Helpful?
Thank Suzanne E
Level 3 Contributor
3 reviews
Reviewed 5 days ago
NEW
via mobile

I didn't felt flight was so long,great service,very pleasant stuff always happy. My best flight ever!

International Economy Frankfurt - Okinawa City
Helpful?
Thank Sasa P
Melbourne, Australia
Level 2 Contributor
3 reviews
Reviewed 5 days ago
NEW
via mobile

Flight and staff were ok, food was served on flight from hk to tainan, and from Taipei to hk but food was not good. Flight to hk was bigger and hence had individual TV screen for movies.

North Asia Economy Hong Kong - Tainan
Helpful?
Thank hkevlau
Toronto, Canada
1 review
Reviewed 5 days ago
NEW
via mobile

My stop over in Vancouver was one of the worst experiences I have had travelling to date. I have travelled internationally alot as well and I have never encountered such an issue. Prior to me boarding my gate flight attendants/staff members of China airlines was hasseling me over my return flight home which I did have. During this entire ordeal...

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International Economy Vancouver - Taipei

Helpful?
Thank A48tran
Nadi, Fiji
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 6 days ago
NEW
via mobile

I've flown to and from New Zealand from Brisbane repeatedly for work for 8 years. Ive used almost every airline and had my faur share of average service and old planes so decided to give China Airlines a go... I was not dissapointed!! The plane itself A350 is new to their fleet having been launched only in 2017. Business class...

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Trans-Tasman Business Class Brisbane - Auckland

Helpful?
1 Thank 218adriannew
Level 5 Contributor
50 reviews
4 helpful votes
Reviewed 6 days ago
NEW
via mobile

The food was very tasty. The seat is comfortable with wide range of enough resting legs area. The airline provided sheet, pillow, earphone. Movies is updated. Flight attendances are nice and provided great services!

Southeast Asia Economy Taipei - Bangkok
Helpful?
Thank Nuchy P
See travel tips for airlines
“No complaints, a wide range of services. China Airlines is my go-to and I have probably flown on 50+ flights over the years.”
Sojourn24229, 20 Jul 2018 | Read review
“Always arrive early. Communicate your needs way ahead of time.”
F5032PLterryc, 15 Jul 2018 | Read review
“Avoid if you have an alternative. Until the improve customer service, they do not deserve to compete with our international carriers.”
lislander, 15 Jul 2018 | Read review
“Try the Chinese breakfast option at least once!”
kingsfield58, 9 Jul 2018 | Read review
“Those Japanese who is not good at English or Chinese, CI will have many Japanese speaking CA. I think the best among Asian airlines.”
samsX1243PM, 9 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About China Airlines
Founded in 1959, China Airlines employs more than 12,000 people worldwide and operates a fleet of 108 aircraft, making it the largest airline by size and frequency of service in Taiwan. China Airlines is also one of the 20 SkyTeam Alliance member airlines. China Airlines offers passengers access to an extensive global network of more than 16,270 daily flights to 1,057 destinations in 179 countries. China Airlines is continuing to promote superior aviation safety as well as eco-friendly, innovative and attentive services that provide travelers with the perfect travel experience

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