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China Eastern Airlines


2,346 Reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, Shanghai 201202 China +86-95530 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,346 Reviews from our TripAdvisor Community

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2,346 reviews from our community

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Showing 1,387: English reviews
Level 2 Contributor
4 reviews
2 helpful votes
Reviewed yesterday
NEW

A friend and I booked this airline as a round trip in October of 2017 through priceline for our trip to Thailand from New York. Getting to Bangkok was fine, with a 15 hour flight to Shanghai, 6 hour layover there, then a short flight to Bangkok. Going home, we had been informed a few months prior from priceline that...

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International Economy Bangkok - New York City

Helpful?
1 Thank Regina G
Level 2 Contributor
7 reviews
4 helpful votes
Reviewed yesterday
NEW

I flew from Beijing-Hefei-Krabi round trip during CNY, 4/4 flights were delayed by 1-2 hours. Food was very basic and really not that good (although is any airplane food?). The turbulence was horrible each flight especially during take off and during the flight. Each time the place would hit turbulence, it was announced (about 5-8 times on a 4 hour...

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Southeast Asia Economy Beijing - Krabi Town

Helpful?
Thank Jenni M
Derbyshire, United Kingdom
Level 3 Contributor
19 reviews
5 helpful votes
Reviewed 3 days ago
NEW

Ok so it was a night flight but was the only one available. After take off you were thrown a breakfast box and asked if you wanted a drink, that was all you saw off the flight attendants until half hour before landing, very uncommunicative except to say hello on boarding and bye on landing.

North Asia Economy Ho Chi Minh City - Beijing
Helpful?
Thank Elaine D
2 reviews
Reviewed 3 days ago
NEW

I encountered extremely poor customer service from the China Eastern representatives. Upon leaving my device on the aircraft there was little to no direction from China Eastern representatives asking for how I could report it. The first set of China Eastern representatives would not take the information or call anyone to help notify them of the issue. Instead they directed...

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North Asia Economy Hanoi - Shanghai

Helpful?
Thank Danielle V
Busan, South Korea
Level 1 Contributor
3 reviews
Reviewed 5 days ago
NEW

My review is actually from January 2017 I rode with China Eastern with an LAX ->Pudong -> Incheon itinerary. I remember being so nervous because their reviews are..well...not that great. But I like to save money, and got a great deal on my ticket and just went with it. Starting with ticketing at LAX, I needed to re-check in at...

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International Economy Los Angeles - Seoul

Helpful?
Thank Heygusgus
Toronto, Canada
Level 3 Contributor
17 reviews
12 helpful votes
Reviewed 5 days ago
NEW

excellete sevice with smile. great food, on time, the only problem I found was that the entertainment sound in the movies was extremely poor, u could no understand a single word, so I had to move to movies with subtitles, but never the less I managed to survive

International Economy Toronto - Manila
Helpful?
Thank Jose C
Brooklyn, New York
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed 5 days ago
NEW

This is literally the worst airline I have ever experienced that I wish I could give zero stars! I was heading from New York to Bali with a layover in China, and no one informed us that our flights from Bali to China have been cancelled for over a month. They even let us board in New York and didn't...

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International Economy New York City - Denpasar

Helpful?
1 Thank LarisaByk
Edmonton, Canada
1 review
1 helpful vote
Reviewed 6 days ago
NEW

To much luggage handling (almost at every airport). We had lay over in three airports, so we had to handle luggage in 4 out of 5 airports (including start and end point). Security check in 4 airports and 3/4 immigration check in each way. We got an email from the travel booking company about schedule change but to get the...

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International Economy Edmonton - Kolkata (Calcutta)

Helpful?
1 Thank tapanmondal
Level 3 Contributor
18 reviews
1 helpful vote
Reviewed 1 week ago

Feeling well pampered by MU cabin crew. Above average service. Food was great accompanied with great selection of liquors and wines.

International Business Class Madrid - Shanghai
Helpful?
Thank Anton A
Level 3 Contributor
18 reviews
1 helpful vote
Reviewed 1 week ago

Food was average, drinks were abundant and classy, amenities on board were good. essential item bag provided by Clarins was sophisticated. Only the staff were struggling with their English. My mom and I were the only non-Chinese passengers, but service was average.

International Business Class Shanghai - Madrid
Helpful?
1 Thank Anton A
See travel tips for airlines
“If you can find a CEA flight without the Pudong airline and want to save money, I say take the flight!”
Heygusgus, 15 Feb 2018 | Read review
“Do yourself a favor and cancel it”
LarisaByk, 15 Feb 2018 | Read review
“If you don't enjoy too many changes and luggage handling at every airport, this is not your airlines.”
tapanmondal, 14 Feb 2018 | Read review
“Business seats are all good, as configuration is 1-2-1”
julies426, 13 Feb 2018 | Read review
“Book first class!”
patrickwT727BX, 13 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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