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China Eastern Airlines


1,316 Reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, Shanghai 201202 China +86-95530 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,316 Reviews from our TripAdvisor Community

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1,316 reviews from our community

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Showing 747: English reviews
Frankfurt, Germany
Level Contributor
244 reviews
47 helpful votes
Reviewed yesterday NEW

Most of the crew members did not speak good English, but ok. The food and the drinks offere where not that spectacular comparing to other airlines flying intercontinental. But what I disliked the most was the seat, especially when it came to sleeping. It simply was not comfortable.

International Business Class Frankfurt - Shanghai
Helpful?
Thank Franco F
Hong Kong, China
Level Contributor
8 reviews
5 helpful votes
Reviewed 2 days ago NEW via mobile

I missed my flight - only my second in 25+ years of flying. I was early arriving at Pudong Intl Airport but late getting to my gate. Arrgghhh... I was stressed to say the least. Of course I underestimated the distances in the airport and the fact that they still rely on coaches to take you to the plane to...

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Asia Economy Shanghai - Hong Kong

Helpful?
Thank Motherhen38
Level Contributor
272 reviews
526 helpful votes
Reviewed 3 days ago NEW

The China Eastern Airlines seats were very comfy and clean. There are a lot of movies and TV show to choose and mostly are pretty new.The food is average but the air steward service is great and friendly.

North Asia Economy Yantai - Seoul
Helpful?
2 Thank Michael_Teoh
Level Contributor
34 reviews
27 helpful votes
Reviewed 3 days ago NEW via mobile

China Eastern Airlines review 2017.5.7  4 flights in total Sapporo to Hong Kong return. Outgoing via shanghai and return via Nanjing.. Mostly at least half hour late Staff were ok, English comprehension low or not at all, need offline translations app to communicate. They make sign baggage already damaged before flight it's in the fine print when checking in bags...

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North Asia Economy Sapporo - Shanghai

Helpful?
Thank Management-343
New York City, New York
Level Contributor
6 reviews
4 helpful votes
Reviewed 4 days ago NEW

I was traveling with my 75 year old mom, the moment I broad the plane the service kick right in. first they escort my mom to her seat and ask if you need any help with her bag and jacket. The attention and time they spent , teaching her how to use the entertainment system and seating . at that...

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International Business Class New York City - Fuzhou

Helpful?
Thank KingKongNYC
Portland, Oregon
2 reviews
Reviewed 5 days ago NEW via mobile

I had a flight home from Xiamen, China when my connecting flight through Shanghai got delayed. Even though there were several options on other partner airlines to get me home on the same day, the entire group I dealt with, either on the phone or in person refused to change us to another flight. I will never be flying china...

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International Economy Xiamen - Portland

Helpful?
Thank rhartringer
Sahuarita, Arizona
Level Contributor
88 reviews
19 helpful votes
Reviewed 5 days ago NEW

We were part of a Sinorama travel group. The travel agents at Sinorama arranged ALL of the domestic flights within China and our international flights. China Eastern is part of the Sky Team program so it was good to use this airline for our Wuhan to Shanghai flight on our last day in China. We made our transfer to Delta...

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Domestic Economy Wuhan - Shanghai

Helpful?
Thank AZfreebirds
Irvine, California
Level Contributor
5 reviews
3 helpful votes
Reviewed 5 days ago NEW via mobile

First time flying China Eastern air economy and we were little worried.. but to our surprise, service was very good and clean. Most of all air cost was half of other airlines.

International Economy Los Angeles - Singapore
Helpful?
Thank jkbirvine
Haiku, Hawaii
Level Contributor
8 reviews
1 helpful vote
Reviewed 5 days ago NEW via mobile

Booked a crazy cheap flight to Bali on china eastern last month. Last time i'll ever fly with them. Dirty planes that seem more cramped (think they cram a few extra seats in there) with no entertainment for 17 hour flight. :( They were also late for every flight and changed gates without announcing (in english) twice! No wonder it...

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International Economy Honolulu - Shanghai

Helpful?
Thank coconut_information
Pewaukee, Wisconsin
Level Contributor
6 reviews
1 helpful vote
Reviewed 6 days ago NEW

We booked a trip to Bangkok with Gate 1 Travel that included a flight from New York with China Eastern. After reading a few reviews, I was somewhat concerned going into the trip, but we ultimately had a nice experience with China Eastern. The flight attendants were very nice and accommodating, and our actual plain appeared to fairly new with...

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International Economy New York City - Shanghai

Helpful?
Thank Austin S
See travel tips for airlines
“Don't take a chance to see your flight cancel!!!!”
957DidierB, 12 May 2017 | Read review
“Do not go with them”
GoKiwee, 3 May 2017 | Read review
“Give this airline a try”
112BobD, 28 Apr 2017 | Read review
“Keep all electronics in your check in luggage. Makes for an easier check in process for your boarding pass simpler.”
898ranc, 25 Apr 2017 | Read review
“if you don't eat low grade Chinese food bring your own.”
svc769, 20 Apr 2017 | Read review
Show next 5 travel tips 5 of 10
About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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