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China Eastern Airlines


3,069 reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, Shanghai 201202 China 011 86 95530 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,069 Reviews from our TripAdvisor Community

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3,069 reviews from our community

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Showing 1,891: English reviews
Cambridgeshire, United Kingdom
Level 1 Contributor
4 reviews
Reviewed today
NEW

As a seasoned traveler I had some dodgy flights but frankly this was the worst ever. Took an hour and a half to check in the baggage. The food was uneatable gloop . As we were last to get served twice they only had one option left and No veggie option at all so couldn't eat it anyway . Even...

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International Economy London - Denpasar

Helpful?
Thank kathrynstringer
Level 3 Contributor
9 reviews
4 helpful votes
Reviewed today
NEW

When we arrived at the airport, we've been told that our flight was overbooked and we were put on standby. We booked this flight 4 months before, so we were shocked. After we checked in our luggage, we made it straight away to the gate. We were 60 minutes before boarding time at the gate. There we found out that...

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International Economy Amsterdam - Kuala Lumpur

Helpful?
Thank bianca h
new york
Level 2 Contributor
8 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

Just about Every meal and snack has peanuts and shrimp. I was extremely nervous because my child is allergic to both. Our 4pm flight on 8/12/18 from Tianjin to Shanghai was apparently canceled 2 months before without us knowing even though it was paid for in full. Only Chinese speaking entry level employee helped my family of 8 get a...

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International Economy New York City - Tianjin

Helpful?
Thank TLNewYork
Calgary, Canada
Level 6 Contributor
134 reviews
50 helpful votes
Reviewed yesterday
NEW
via mobile

I flew from Manila to SGN and had a 12 hour layover to make my connection. My plan was to take a sleeping berth which the airport has and to get a good meal etc. I was shocked to be told by the ticketing agent that I could not be checked in. She said to come back 2 hours before...

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North Asia Economy Ho Chi Minh City - Shanghai

Helpful?
Thank Lance A
Hockessin, Delaware, United States
Level 3 Contributor
12 reviews
18 helpful votes
Reviewed yesterday
NEW

I was leary of the airline because the price was so low and it was a Chinese airline. But I needed Business Class because I had to work. I was paying for the flight with my own funds so price important. Business class was excellent. I had flown on Singpore Airline Business Class about a month previously (company paid) and...

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International Business Class Singapore - New York City

Helpful?
Thank Lawrence G
Dallas, Texas
Level 6 Contributor
202 reviews
106 helpful votes
Reviewed yesterday
NEW

Just ok. Not a great business class. Too many kids, not luxurious, adequate, inexpensive. Boarding in Chicago sucks ! No TSA Pre-check, no priority security lines. Very poor airport. Hated it.

International Business Class Chicago - Shanghai
Helpful?
Thank Siam-Orchids
Sarasota, Florida
Level 6 Contributor
304 reviews
257 helpful votes
Reviewed yesterday
NEW

As part of our tour we flew from Beijing to Xi'an. I have not flown in economy in years. This was like a throw back to the 70's. Young and very attractive flight attendants passed out blankets and pillows. This was a morning flight and we were served breakfast. I don't think to is the norm in the states. The...

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Domestic Economy Beijing - Xi'an

Helpful?
Thank CTS_Knows
Bergisch Gladbach, Germany
Level 6 Contributor
535 reviews
91 helpful votes
Reviewed yesterday
NEW

I flew from Kunming to HCMC/Vietnam. Checkin was fast enough, I got a seat at the emergency exit. The flight was on time. The on-board service was good. The price was low.

Southeast Asia Economy Kunming - Ho Chi Minh City
Helpful?
Thank Christian W
New York City, New York
Level 6 Contributor
47 reviews
187 helpful votes
Reviewed 2 days ago
NEW
via mobile

We flew roundtrip from JFK to Chitose on China Eastern (JFK > PVG > CTS), with stopovers in Shanghai. We chose China Eastern because we found a great fare during a fare war with Air China in June 2017, and our booking rate allowed us to bank enough CE miles for a separate economy flight. The outbound flights were fantastic!...

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International Business Class New York City - Chitose

Helpful?
2 Thank Ni L
Sydney, Australia
Level 3 Contributor
21 reviews
7 helpful votes
Reviewed 2 days ago
NEW

The flight crew were like robots. We departed on a daylight flight and as soon as we took off they served lunch. Then shut all the blinds and turned off the lights. Something I have not experienced before. Some of the crew bedded down in Business and had a sleep, and the others ignored the passengers. There was almost no...

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International Business Class Sydney - Shanghai

Helpful?
Thank Harrie H
See travel tips for airlines
“Book another airline”
kathrynstringer, 19 Aug 2018 | Read review
“just don't fly with them.”
238biancah, 19 Aug 2018 | Read review
“Don't be afraid the airline (at least Business Class). Safe and clean.”
496lawrenceg, 18 Aug 2018 | Read review
“Book with another airline”
669harrieh, 17 Aug 2018 | Read review
“Call the airlines in advance to secure seats.”
JosefinaN_13, 17 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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