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China Southern Airlines


2,438 Reviews
Headquarters: 278 Jichang Road, Guangzhou 510405 China +86-95539 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,438 Reviews from our TripAdvisor Community

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2,438 reviews from our community

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Showing 1,736: English reviews
Toronto
Level 6 Contributor
158 reviews
40 helpful votes
Reviewed yesterday
NEW

The website for this airline is horrific at best. When I booked the original tickets I pre booked seats and meals to make it easier for check in. Well, that didn't work as I could not do the online check in and when we got to the counter they changed all of our seats around with no explanation and they...

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Southeast Asia Economy Shenzhen - Phuket

Helpful?
Thank michaelfitzg
Montreal, Canada
Level 5 Contributor
93 reviews
54 helpful votes
Reviewed yesterday
NEW

Excellent from start to end. Service in Phuket as well as transfer in Guangzhou were first class. Excellent staff on board. Good food on board , great VIP salon for a 4 hour transit. could sleep in a private little place ! Everything I wanted for that return form a vacation.

North Asia Business Class Phuket - Tokyo
Helpful?
Thank gillef999
Fairfield, California
Level 6 Contributor
166 reviews
29 helpful votes
Reviewed yesterday
NEW

I booked this flight with some trepidation as had heard not-so-good things from people. But the low price was very tempting...and it turned out to be "acceptable". The legroom was better than 90% of airlines (especially compared to European airlines' Economy class) and the seat was reasonably good. The inflight food - expectedly - was poor. But we were prepared...

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International Economy San Francisco - Shanghai

Helpful?
Thank SMChico2
Water Mill, New York
Level 5 Contributor
95 reviews
12 helpful votes
Reviewed yesterday
NEW

I have not flown business or first class since leaving the work force. It's always such a financial stretch to consider this move and considering how many seats are always empty you would think more variable pricing would exist. For a 30 hour door to door trip, i was well worth it. China Southern as the best deal available and...

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International Economy New York City - Phnom Penh

Helpful?
Thank S D
Timbuktu, Mali
Level 6 Contributor
235 reviews
59 helpful votes
Reviewed yesterday
NEW

A great selection of food on this 3 hour flight, most delightful and attentive service. Slippers, drinks, even a newspaper in English. This is much, much, much better than the service in this class in Europe and way, way, way better than anything in First class in the USA. Comfortable seats and nice wines with the meal

Domestic Business Class Shanghai - Guilin
Helpful?
Thank abcdefghijklmnop683
Monterrey, Mexico
Level 5 Contributor
25 reviews
1 helpful vote
Reviewed 3 days ago
NEW

The plane is good, clean, comfortable, the crew on the ground is good, and the crew is excellent, very good service.

International Economy Vancouver - Guangzhou
Helpful?
Thank ahkukulik
Kawasaki, Japan
Level 2 Contributor
4 reviews
1 helpful vote
Reviewed 4 days ago
NEW

I was very happy with this airline. You get more than what you pay for. I travelled from HND to SVO with one night stopover in CAN. I was not expecting a lot since the fare was very cheap, but actually the service was professional and foot space was enough as well. Also the in-flight meals were great as well....

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International Economy Tokyo - Moscow

Helpful?
Thank straightnochaser89
Thailand
Level 6 Contributor
125 reviews
19 helpful votes
Reviewed 4 days ago
NEW
via mobile

The flight itself is not that bad flying from Los Angeles to Guangzhou. The flight attendant English are limited and yet sometimes I feel like they are more of a robot than anything else. Food is decent, but not great. Entertainment is ok, with blockbuster movies at your fingertips. Long flights are never fun.

International Economy Los Angeles - Bangkok
Helpful?
Thank lynhdan
Aptos, California
Level 3 Contributor
12 reviews
3 helpful votes
Reviewed 4 days ago
NEW

I have flown CZ several times mostly because of price point for business class. B777 seating in business is 1-2-1 and very comfortable lie flat seat. Very good service and ok food selections. No pre departure cocktail however water and juice was offered.

International Business Class San Francisco - Guangzhou
Helpful?
Thank jeffreyf503
Ipswich, United Kingdom
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 4 days ago
NEW

Absolutely appalled at the level of customer service since my fight was delayed 12 hr and trying to correspond with them. luckily i am tracking these emails via Martin Lewis's Resolver but not one response as to date. This really lets down the level of service that was exceptional on the plane

International Business Class London - Sydney
Helpful?
Thank Bob5505
See travel tips for airlines
“Business class is affordable and excellent quality; it is as important as the quality of the hotel you are choosing..”
gillef999, 24 Feb 2018 | Read review
“Try to get a seat in the front half of rows.”
SMChico2, 24 Feb 2018 | Read review
“sit on the side away from the sun”
abcdefghijklmnop683, 24 Feb 2018 | Read review
“Good choice”
ahkukulik, 22 Feb 2018 | Read review
“China customs and immigration is slow and painful. Give yourself plenty of outbound time for processing.”
jeffreyf503, 21 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About China Southern Airlines
The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. In total, the airline flies to 35 countries. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). Secondary hubs are located at Chongqing Jiangbei International Airport (CKG), Beijing Capital International Airport (PEK) and Ürümqi Diwopu International Airport (URC). China Southern's fleet of aircraft includes a variety of configurations, including First Class, Business Class, Premium Economy Class and Economy Class.
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