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China Southern Airlines


3,157 reviews
Headquarters: 278 Jichang Road, Guangzhou 510405 China 011 86 95539 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,157 Reviews from our TripAdvisor Community

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3,157 reviews from our community

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Showing 2,290: English reviews
Rome, Italy
Level 5 Contributor
58 reviews
20 helpful votes
Reviewed yesterday
NEW

The flight was operated with an Airbus A380, the largest commercial aircraft. The service was very good during the whole flight, being the crew always kind and available for requests. The huge dimensions of the aircraft allows some walk, which is very important during long flights. Very good punctuality and boarding operations. Seats were on the standard comfort, so not...

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International Economy Amsterdam - Beijing

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Thank 70Giulio
San Antonio, Texas
Level 6 Contributor
31 reviews
18 helpful votes
Reviewed 2 days ago
NEW

We booked our flight on China Southern as the fare was very cheap for a business class ticket to Asia. I had read some of the on-line reviews so I was not expecting much. While some of those reviews have some merit, most don't. Business Class came with Korean Lounge access at LAX. That said you are better off going...

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International Business Class Los Angeles - Guangzhou

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1 Thank wesheltonj
Billericay, United Kingdom
Level 2 Contributor
5 reviews
6 helpful votes
Reviewed 3 days ago
NEW

China Southern Airlines customer service is terrible it took 6 months of emails for them to tell me I would not be refunded for bed not working in first class I thought that was the whole point of first class travel to be able to lay down to sleep

International First Class Guangzhou - London
Helpful?
Thank Elaine M
Level 3 Contributor
23 reviews
1 helpful vote
Reviewed 3 days ago
NEW

Outward journey Auckland to Chiang Mai via Guangzhou, China in July and return August 2018. Seats very uncomfortable, old films on monitor, poor food. Ground staff very good, On-flight staff overworked and stressed. Short flights had more comfortable seats and leg room than the 12 hour flights. Experienced many long haul flights over the last 10 years, including other Chinese...

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International Economy Auckland - Chiang Mai

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Thank aueljm
Level 3 Contributor
7 reviews
2 helpful votes
Reviewed 4 days ago
NEW
via mobile

We found out in Auckland we would not be seated together and had our seats changed. This was simple and easy but we’re confused as to why we were not seasted together when our tickets were purchased together six months ago. The food from Auckland to Phuket was tasty and fresh! The food on the return trip was a little...

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International Economy Auckland - Phuket

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Thank brittanyleighn
Sydney, Australia
2 reviews
Reviewed 4 days ago
NEW

The staff are very friendly and go out of their way to help. Not that you fly on a plane for the food experience but the food here was bad. The seats seem to give good leg room compared to others. The entertainment system was less than average.

International Economy Sydney - Amsterdam
Helpful?
Thank kirwanliam23
Bocholt, België
Level 2 Contributor
7 reviews
4 helpful votes
Reviewed 4 days ago
NEW

Plus: Excellent leg room, CSA offers a transit hotel if you have a long lay-over in Guangzhou. Friendly and helpful staff on board. Minus: We had problems checking in online and making meal reservations online (vegetarian).

International Economy Amsterdam - Sydney
Helpful?
Thank joost810
Level 6 Contributor
147 reviews
38 helpful votes
Reviewed 5 days ago
NEW
via mobile

Took this flight on July 28, it was smooth, a connecting flight for me check in wasn't an issue, on time, legroom and seat very good, on board free WiFi was a pleasant surprise to me , there was both plug and USB charging facility. I couldn't get a vegetarian meal on board as I had booked the ticket less...

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Domestic Economy Guangzhou - Beijing

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1 Thank aloknbsm
Level 3 Contributor
24 reviews
6 helpful votes
Reviewed 5 days ago
NEW
via mobile

DO NOT FLY CHINA SOUTHERN! Unless you leave a day between connecting flights! After our flight out of Melbourne was cancelled they had absolutely no plan for all the passengers other than try and push them off to hotels and bring people back the next day with no confirmed flight! We were delayed 17 hours, no exaggeration, before we had...

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International Economy Melbourne - Reykjavik

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Thank TomPrice1
Level 6 Contributor
147 reviews
38 helpful votes
Reviewed 5 days ago
NEW
via mobile

We took this flight to attend a seminar in China at Beijing. The staffs at the check in were very courtsious , helped to make the check in smooth. The on board experience was average, no entertainment on the Airbus A319, the in flight meal was average. Cabin crew was friendly and helpful. The flight was smooth with very little...

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North Asia Economy Kathmandu - Guangzhou

Helpful?
Thank aloknbsm
See travel tips for airlines
“If possible, choose a seat in the upper deck.”
70Giulio, 14 Aug 2018 | Read review
“Book a vegetarian meal when booking your ticket.”
kirwanliam23, 11 Aug 2018 | Read review
“China Southern is a perfectly good airline-but make sure you're not on a Dreamliner 787-decent personal space should not cost more”
Z2096MDgaryp, 8 Aug 2018 | Read review
“If you have any food preferences like vegetarian or vegan food then book that in advance as in-flight food is primarily sea-food and meat.”
NinnaDreamer, 7 Aug 2018 | Read review
“Invest in good head phones”
margoh800, 6 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About China Southern Airlines
The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. In total, the airline flies to 35 countries. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). Secondary hubs are located at Chongqing Jiangbei International Airport (CKG), Beijing Capital International Airport (PEK) and Ürümqi Diwopu International Airport (URC). China Southern's fleet of aircraft includes a variety of configurations, including First Class, Business Class, Premium Economy Class and Economy Class.
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