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China Southern Airlines


3,982 reviews
Headquarters: 278 Jichang Road, Guangzhou 510405 China +86-95539 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,982 Reviews from our TripAdvisor Community

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3,982 reviews from our community

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Showing 2,936: English reviews
Level 4 Contributor
23 reviews
17 helpful votes
Reviewed today
NEW

Was skeptical to have booked this flight given the mixed reviews online, but surprised with the great service for its relatively low cost. Overall a great value! The worst downside were actually the customers themselves (which the airline cant control, but a note to future passengers --- flying etiquette is MANDATORY whether you fly Economy, Business, First, Singapore Airlines, Emirates,...

Date of travel: March 2019
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International Economy New York City - Guangzhou

Helpful?
1 Thank Cmisterl2525
Greater Manchester, United Kingdom
Level 6 Contributor
125 reviews
40 helpful votes
Reviewed today
NEW

Brilliant new planes for a 12 hour flight. Customer service from front desk to cabin crew was exceptional. Halal meals ordered were extremely high quality and very tasty.

Date of travel: March 2019
International Economy London - Phuket
Helpful?
Thank R4FMA
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

was advised of flight change one day before departure, the new schedule caused me to have a 18 hour stopover in connecting flight at Guangzhou airport.,,, the flight itself was spartan as expected given economy class, service was friendly but not memorable. Hope my next flight will be a full joy with no last minute changes in schedule

Date of travel: September 2018
International Economy Toronto - Urumqi
Helpful?
Thank edmondl257
Las Vegas, Nevada
Level 5 Contributor
57 reviews
38 helpful votes
Reviewed yesterday
NEW
via mobile

So far my preflight experiences with China Southern have been pretty horrendous. The US website is a joke and wouldn’t let me book flights correctly, hence I had to book through a travel agency. After booking the flight, I tried to reserve seats. The USA website does not even have this option. So I visited the Chinese site. I was...

Date of travel: March 2019
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International Economy Las Vegas - Guangzhou

Helpful?
1 Thank lellieu
1 review
1 helpful vote
Reviewed yesterday
NEW
via mobile

This was one the best flight experiences that I had. Loved everything about this airline; from friendly professional staff to yummy food to amazing value for the money I spent on my two way ticket. I highly recommend this airline.

Date of travel: March 2019
International Economy Vancouver - New Delhi
Helpful?
1 Thank ashrafmohd
1 review
3 helpful votes
Reviewed 2 days ago
NEW
via mobile

On 18march 2019, i n my son were denied boarding for our flights kul-sfo because we didnt have valid china visa for the stopover in wuhan ... we were asked to pay another rm 5k each (total abt rm 10k for both) if we still want to go to sfo without stopover in wuhan. Apparently transit in guangzhou is ok...

Date of travel: March 2019
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International Economy Kuala Lumpur - San Francisco

Helpful?
3 Thank Siti N
Hudson, Ohio
Level 6 Contributor
124 reviews
30 helpful votes
Reviewed 4 days ago
NEW
via mobile

Purchased a business class ticket through Justfly.com. The fare was half the price of all US carriers. I had flown in China in the past and was comfortable flying with this company. I was a little concerned with Justfly.com as I was not able to see the reservation on China Southern’s US website, but was able to see and confirm...

Date of travel: March 2019
More 
International Business Class Los Angeles - Hanoi

Helpful?
Thank Jeff873
Shenzhen, China
Level 5 Contributor
41 reviews
14 helpful votes
Reviewed 4 days ago
NEW
via mobile

Smart Choice using 777 seating 1-2-1 . Meal is average , nothing special. Service is below . They didn’t offer me my free bottle of Evian water . Cause I fall asleep when they handing out the water . When i awake I ask for them for the bottle of Evian water . They told be they out . And...

Date of travel: March 2019
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International Business Class New York City - Guangzhou

Helpful?
1 Thank KingKongNYC
Beijing, China
2 reviews
Reviewed 4 days ago
NEW

Almost every flight going to PEK would be delayed due to kinds of reasons. The service is normal, worth its price compared with other carriers. If your flight operated by a big plane like A330, in-flight entertainment would be greater no matter domestic flight or an international one. There are more flights choices from or to Guangzhou that operated by...

Date of travel: March 2019
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Domestic Economy Guangzhou - Beijing

Helpful?
Thank nightwish1942
Denver, Colorado
Level 6 Contributor
137 reviews
37 helpful votes
Reviewed 5 days ago
NEW
via mobile

We were skeptical, at best, about paying so little for a RT flight, and expecting a positive outcome. WE. WERE. WRONG. Not only did the airport worker change our seats to 2 alone on the side, but she also checked our next flight for good seats! Upon seating, our flight attendant was so nice & offered to charge our phone...

Date of travel: March 2019
More 
International Economy Los Cabos - Bangkok

Helpful?
2 Thank ToniaSkipper
See travel tips for airlines
“Enjoy the cheap airfare.”
pdiverb, 15 Mar 2019 | Read review
“Do not be afraid to ask for legroom, without paying extra.”
InYourLife, 14 Mar 2019 | Read review
“The low cost savings was not worth it. Next time I will pay a little more to fly one of the Korean airlines. You won't regret it.”
mel9661, 13 Mar 2019 | Read review
“Check with the airline that your eTicket is still valid...”
688georgew, 11 Mar 2019 | Read review
“My advice: never use this airline”
rebecas743, 11 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About China Southern Airlines
The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. In total, the airline flies to 35 countries. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). Secondary hubs are located at Chongqing Jiangbei International Airport (CKG), Beijing Capital International Airport (PEK) and Ürümqi Diwopu International Airport (URC). China Southern's fleet of aircraft includes a variety of configurations, including First Class, Business Class, Premium Economy Class and Economy Class.
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