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China Southern Airlines


3,532 reviews
Headquarters: 278 Jichang Road, Guangzhou 510405 China 011 86 95539 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,532 Reviews from our TripAdvisor Community

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3,532 reviews from our community

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Showing 2,586: English reviews
Denver, Colorado
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed 5 days ago
NEW
via mobile

I was in business class so I didn’t have the opportunity to have more comfort. My seat turned into a bed, I was provided slippers and a few amenities. The amenities or not much but it was enough. The staff was very friendly the food is good. It would have been nice if they could speak a little more English...

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International Business Class San Francisco - Siem Reap

Helpful?
Thank ahgigihinds
1 review
Reviewed 5 days ago
NEW

I was very hesitant of flying with CSAir but from the moment i got on the plane i was very impressed. I was even more impressed when i got to my seat. The seats are very comfortable, standard seat leg room is excellent and the in-flight entertainment was great. The staff had enough English to get through the flight. The...

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International Economy Melbourne - Kathmandu

Helpful?
Thank Mick A
Level 1 Contributor
3 reviews
Reviewed 5 days ago
NEW
via mobile

The plane’s seats were extremely small and that’s a lot for me to say since I’m 5’ 4” and 115lbs. Packed us in like sardines to fit as many people as possible. The TV didn’t work very well, they only have the double spoke headphone jack so you can’t use your own headphones. Slept terribly because the chair hardly reclines...

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International Economy Los Angeles - Chiang Mai

Helpful?
Thank Trail45976364610
Sydney, Australia
Level 3 Contributor
14 reviews
6 helpful votes
Reviewed 5 days ago
NEW

We always normally try and fly with Qantas, but was not an option for this trip. Flight cost was very reasonable and service onboard was very good. Would definitely use them again.

International Economy Sydney - Guangzhou
Helpful?
Thank Gary W
2 reviews
Reviewed 5 days ago
NEW

We recently flew from Cairns in Australia to Los Angeles USA, with a stopover in Guangzhou China, then returned the same route. We had good experiences, finding the seats and the leg room good. The meals were terrific, and staff offered water, drinks and snacks etc on an ongoing basis. In Guangzhou in was easy to negotiate our way through...

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International Economy Cairns - Los Angeles

Helpful?
Thank Travel37880133680
Tasmania, Australia
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 5 days ago
NEW
via mobile

I was booked with China Southern as part of a package deal. I was pleasantly surprised, the food was great, staff were friendly and attentive and seats were comfortable

International Economy Melbourne - Kathmandu
Helpful?
Thank MeganF1955
2 reviews
Reviewed 6 days ago
NEW

Flight on a KLM Codeshare, which didn't allow any advanced seat selection/purchase, so it was pot luck at the check-in. We got two seats on the left-side, in the main cabin. Presentable interior, decent legroom, but seats which were decidedly hard for the 11-hour sector. Cabin service ok, not much smiling from the crew, but a couple were reasonably friendly....

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International Economy Beijing - Amsterdam

Helpful?
Thank fergusabraham
Trieste
Level 5 Contributor
93 reviews
55 helpful votes
Reviewed 6 days ago
NEW

I paid my ticket and checked-in online, getting my seat assigned, BUT when I went at the gate with my receipt, I was told that my seat was sold to somebody else because NORMALLY the company China Southern Airlines overbooks its flights. I was re-booked with another flight, so spending an ENTIRE DAY at the Rome airport, instead of my...

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International Economy Rome - Nanjing

Helpful?
3 Thank Vesnaldo
Brisbane, Australia
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed 1 week ago
NEW

The main complaint we had was with the seat booking. As people from overseas you are unable to book your seat online with the airline and have to do it over the phone. My travelling partner and I had booked separately but wanted to be seated together. This involved both us having to call separately. You have to pay extra...

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International Economy Brisbane - Guangzhou

Helpful?
Thank Julia K
Brisbane, Australia
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 1 week ago
NEW

We flew with China Southern from Melb-Guangzhou-Beijing, and back Xian-Guangzhou-Melbourne. Good BASIC airline - we weren't expecting much but was ceratinly better than other budget airlines (Jetstar or Tiger); fairly stress free check in from China; meals are basic but only chinese offered and staff unable to explain/translate what was on offer; we found the leg room OK (we are...

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International Economy Melbourne - Guangzhou

Helpful?
1 Thank LadyRed58
See travel tips for airlines
“Might pay to take one of those neck supports to sleep better”
C2467HBmichaelr, 11 Nov 2018 | Read review
“Use their web site for booking if you are traveling inside of China. Give multiple options with good connectiions.”
Shevoo, 11 Nov 2018 | Read review
“Be careful what you pack in your checked baggage.China are very strict on what can enter, even when transiting.”
248micka, 8 Nov 2018 | Read review
“We selected our seats before travel.”
Travel37880133680, 8 Nov 2018 | Read review
“Just avoid it. There are more serious airlines that cover similar destinations.”
Vesnaldo, 7 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About China Southern Airlines
The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. In total, the airline flies to 35 countries. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). Secondary hubs are located at Chongqing Jiangbei International Airport (CKG), Beijing Capital International Airport (PEK) and Ürümqi Diwopu International Airport (URC). China Southern's fleet of aircraft includes a variety of configurations, including First Class, Business Class, Premium Economy Class and Economy Class.
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