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China Southern Airlines


3,541 reviews
Headquarters: 278 Jichang Road, Guangzhou 510405 China 011 86 95539 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,541 Reviews from our TripAdvisor Community

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3,541 reviews from our community

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Showing 2,594: English reviews
Amersfoort, The Netherlands
Level 6 Contributor
228 reviews
37 helpful votes
Reviewed 1 week ago

We had a really good flight and the staff was kind and helpfull. The only downside was that there was some problem with the food. They asked us to have Chinese snake for breakfast, because they were short on the other option. Really weird to offer snake to European people. Most of the people refused it.

International Economy Guangzhou - Paris
Helpful?
Thank VincentR1984
wales uk
Level 1 Contributor
2 reviews
2 helpful votes
Reviewed 1 week ago via mobile

Saw this flight on flight comparison site, booked it , then read reviews, In fairness if you are 5 foot tall and weigh 10 stone this flight is incredible value , but for me 6 foot plus and 17 stone - horrendous! The seats are very narrow, hard ,uncomfortable and the legroom for me , " terrible " The staff...

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International Economy Guangzhou - London

Helpful?
Thank bobbydreamWalesUk
Hill Top, New South Wales, Australia
Level 3 Contributor
16 reviews
7 helpful votes
Reviewed 1 week ago

China Southern Airlines were excellent. Service was very good and staff very friendly. Food was good too with lots of options.

International Economy Sydney - Guangzhou
Helpful?
Thank Seamus B
Philadelphia, Pennsylvania
Level 3 Contributor
11 reviews
8 helpful votes
Reviewed 1 week ago via mobile

The ride was the worst I got up hourly to walk around never once got into a deep sleep . The seats were so tight I was about to just leave the plane mid air . I have never had a flight this terrible . I ordered vegetarian I got beans and tomatoes for breakfast I sent that mess back...

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International Economy Guangzhou - Los Angeles

Helpful?
Thank Rai Rai S
Melbourne, Australia
Level 4 Contributor
32 reviews
10 helpful votes
Reviewed 1 week ago

I cannot fault this airline. Customer service in Melbourne before the flight excellent, smooth check in at airport, use of Qantas lounge, flight on time, comfy seats and more than satisfactory food and beverage service. Flight Attendants were very attentive, without being overly so. 6 hour layover in Guangzhou went very quickly due to the very comfortable biz lounge. Transfer...

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International Business Class Melbourne - Guangzhou

Helpful?
Thank Pam M
Bolsover, United Kingdom
Level 5 Contributor
52 reviews
40 helpful votes
Reviewed 1 week ago via mobile

What can I say..... Can't fault any thing from this carrier, first time and given the chance I will use again. Ticket prices were the cheapest by far, I thought the service would be poor and the planes old, I couldn't be more wrong if I tried. Departed both legs on time, fits service was surprising good, food quality excellent...

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International Economy London - Phu Quoc Island

Helpful?
1 Thank tofwig
Werribee, Victoria, Australia
Level 4 Contributor
26 reviews
17 helpful votes
Reviewed 1 week ago via mobile

Would definitely use again. Nice, comfy roomy aircraft. On time departures and arrivals. Food and beverage service was nice with ample serving sizes. My only negative was they seated my partner & I separately on the second leg, we managed to swap with another passenger independently though as the airline staff would not facilitate this.

International Economy Melbourne - Tokyo
Helpful?
Thank Lena S
Beihai, China
Level 4 Contributor
39 reviews
15 helpful votes
Reviewed 1 week ago

The main attraction for this service was the price (via Expedia) and the schedule. This was a code share route with KLM (and later discovered Delta). Outward bound 1h35m and return 2h30m in Schipol. Seats were comfortable enough - but on a 11h flight you should expect some discomfort in the nether regions. Meals were mediocre - have yet to...

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International Economy Guangzhou - Birmingham

Helpful?
Thank ShenyangTaff
Level 6 Contributor
101 reviews
23 helpful votes
Reviewed 1 week ago

The flight was pleasant because of very good seats in exit row. Unfortunately too cold during the flight, air condition too cold.

Asia Economy Guangzhou - New Delhi
Helpful?
Thank jaroslavm92
Level 4 Contributor
42 reviews
40 helpful votes
Reviewed 1 week ago via mobile

We flew akl to China which is a 12 hour flight. On the way to Guangzhou, the movies were pretty limited and seat very uncomfortable but on the way back, we were on a newer plane with more space and more movies, soundtracks etc. English was never an issue on both our flights as well as our flight to Phuket....

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International Economy Auckland - Guangzhou

Helpful?
Thank Janenmarvs
See travel tips for airlines
“Expect the unexpected.”
grealy2017, 16 Nov 2018 | Read review
“Large time for connecting flights and attention to sudden changes!”
433bertd, 15 Nov 2018 | Read review
“Might pay to take one of those neck supports to sleep better”
C2467HBmichaelr, 11 Nov 2018 | Read review
“Use their web site for booking if you are traveling inside of China. Give multiple options with good connectiions.”
Shevoo, 11 Nov 2018 | Read review
“Be careful what you pack in your checked baggage.China are very strict on what can enter, even when transiting.”
248micka, 8 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About China Southern Airlines
The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. In total, the airline flies to 35 countries. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). Secondary hubs are located at Chongqing Jiangbei International Airport (CKG), Beijing Capital International Airport (PEK) and Ürümqi Diwopu International Airport (URC). China Southern's fleet of aircraft includes a variety of configurations, including First Class, Business Class, Premium Economy Class and Economy Class.
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