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China Southern Airlines

3,553 reviews
Headquarters: 278 Jichang Road, Guangzhou 510405 China 011 86 95539 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,553 Reviews from our TripAdvisor Community

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3,553 reviews from our community

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Showing 2,604: English reviews
Amersfoort, The Netherlands
Level 6 Contributor
235 reviews
37 helpful votes
Reviewed 2 weeks ago

We had a really good flight and the staff was kind and helpfull. The only downside was that there was some problem with the food. They asked us to have Chinese snake for breakfast, because they were short on the other option. Really weird to offer snake to European people. Most of the people refused it.

International Economy Guangzhou - Paris
Thank VincentR1984
wales uk
Level 1 Contributor
2 reviews
2 helpful votes
Reviewed 2 weeks ago via mobile

Saw this flight on flight comparison site, booked it , then read reviews, In fairness if you are 5 foot tall and weigh 10 stone this flight is incredible value , but for me 6 foot plus and 17 stone - horrendous! The seats are very narrow, hard ,uncomfortable and the legroom for me , " terrible " The staff...

International Economy Guangzhou - London

Thank bobbydreamWalesUk
Hill Top, New South Wales, Australia
Level 3 Contributor
16 reviews
7 helpful votes
Reviewed 2 weeks ago

China Southern Airlines were excellent. Service was very good and staff very friendly. Food was good too with lots of options.

International Economy Sydney - Guangzhou
Thank Seamus B
Philadelphia, Pennsylvania
Level 3 Contributor
11 reviews
9 helpful votes
Reviewed 2 weeks ago via mobile

The ride was the worst I got up hourly to walk around never once got into a deep sleep . The seats were so tight I was about to just leave the plane mid air . I have never had a flight this terrible . I ordered vegetarian I got beans and tomatoes for breakfast I sent that mess back...

International Economy Guangzhou - Los Angeles

1 Thank Rai Rai S
Melbourne, Australia
Level 4 Contributor
32 reviews
10 helpful votes
Reviewed 2 weeks ago

I cannot fault this airline. Customer service in Melbourne before the flight excellent, smooth check in at airport, use of Qantas lounge, flight on time, comfy seats and more than satisfactory food and beverage service. Flight Attendants were very attentive, without being overly so. 6 hour layover in Guangzhou went very quickly due to the very comfortable biz lounge. Transfer...

International Business Class Melbourne - Guangzhou

Thank Pam M
Bolsover, United Kingdom
Level 5 Contributor
52 reviews
40 helpful votes
Reviewed 2 weeks ago via mobile

What can I say..... Can't fault any thing from this carrier, first time and given the chance I will use again. Ticket prices were the cheapest by far, I thought the service would be poor and the planes old, I couldn't be more wrong if I tried. Departed both legs on time, fits service was surprising good, food quality excellent...

International Economy London - Phu Quoc Island

1 Thank tofwig
Werribee, Victoria, Australia
Level 4 Contributor
26 reviews
17 helpful votes
Reviewed 2 weeks ago via mobile

Would definitely use again. Nice, comfy roomy aircraft. On time departures and arrivals. Food and beverage service was nice with ample serving sizes. My only negative was they seated my partner & I separately on the second leg, we managed to swap with another passenger independently though as the airline staff would not facilitate this.

International Economy Melbourne - Tokyo
Thank Lena S
Beihai, China
Level 4 Contributor
39 reviews
15 helpful votes
Reviewed 2 weeks ago

The main attraction for this service was the price (via Expedia) and the schedule. This was a code share route with KLM (and later discovered Delta). Outward bound 1h35m and return 2h30m in Schipol. Seats were comfortable enough - but on a 11h flight you should expect some discomfort in the nether regions. Meals were mediocre - have yet to...

International Economy Guangzhou - Birmingham

Thank ShenyangTaff
Level 6 Contributor
101 reviews
23 helpful votes
Reviewed 2 weeks ago

The flight was pleasant because of very good seats in exit row. Unfortunately too cold during the flight, air condition too cold.

Asia Economy Guangzhou - New Delhi
Thank jaroslavm92
Auckland Central, New Zealand
Level 4 Contributor
42 reviews
40 helpful votes
Reviewed 2 weeks ago via mobile

We flew akl to China which is a 12 hour flight. On the way to Guangzhou, the movies were pretty limited and seat very uncomfortable but on the way back, we were on a newer plane with more space and more movies, soundtracks etc. English was never an issue on both our flights as well as our flight to Phuket....

International Economy Auckland - Guangzhou

Thank Janenmarvs
See travel tips for airlines
“The website is not user friendly & thus best way to reach out to them for seat selection & meals is via customer service number.”
ankur_dev, 17 Nov 2018 | Read review
“If have choice think carefully for this airline”
ChenH368, 16 Nov 2018 | Read review
“Bring your own headphones, the ones on the plane are uncomfortable”
arvillat, 16 Nov 2018 | Read review
“Expect the unexpected.”
grealy2017, 16 Nov 2018 | Read review
“Large time for connecting flights and attention to sudden changes!”
433bertd, 15 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About China Southern Airlines
The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. In total, the airline flies to 35 countries. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). Secondary hubs are located at Chongqing Jiangbei International Airport (CKG), Beijing Capital International Airport (PEK) and Ürümqi Diwopu International Airport (URC). China Southern's fleet of aircraft includes a variety of configurations, including First Class, Business Class, Premium Economy Class and Economy Class.
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