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China Southern Airlines


3,158 reviews
Headquarters: 278 Jichang Road, Guangzhou 510405 China 011 86 95539 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,158 Reviews from our TripAdvisor Community

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3,158 reviews from our community

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Showing 2,290: English reviews
Kuala Lumpur, Malaysia
Level 6 Contributor
312 reviews
73 helpful votes
Reviewed 2 weeks ago

The plane is big with private TV screen, the space between two seats is ok, the staff are kind, most time stable. the food is ok

Domestic Economy Beijing - Guangzhou
Helpful?
Thank white j
Metepec, Mexico
Level 6 Contributor
83 reviews
14 helpful votes
Reviewed 3 weeks ago via mobile

The airline is very very good they always on time take off , services good , the advice is because the airport is very small and the people over there just speak mandarin language, unfortunately is not problem for us but we sow people there with this problem and this is similar rural or little town airport and they don’t...

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North Asia Economy Seoul - Harbin

Helpful?
1 Thank Alejandro V
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 3 weeks ago

great airline and even better pricing, the service was superb the flight was great aircraft clean bathrooms clean meals were good and snacks -polite staff and very attentive -yes i will fly with them again

International Business Class San Francisco - Singapore
Helpful?
Thank Taskeen F
Kano, Nigeria
Level 5 Contributor
55 reviews
13 helpful votes
Reviewed 3 weeks ago

This airline is one of the best in china if not the best. They excellent services both on air and on the ground, the flight seats are ok with nice design, the crews are helpful and friendly.

Domestic Economy Guangzhou - Fuzhou
Helpful?
Thank Yau_Kantsi
Phnom Penh, Cambodia
2 reviews
Reviewed 3 weeks ago

like I said , business as usual . got on the air - o - plane and ordered a coca - cola and waited for the fasten your seat - belt announcement . we will be landing in 7 minuets .

International Economy Phnom Penh - Las Vegas
Helpful?
Thank davidpaczkowski6
Phnom Penh, Cambodia
2 reviews
1 helpful vote
Reviewed 3 weeks ago

Great experience friendly staff we were given three meals on the first leg and one on the second leg I truly enjoyed these flights and the attentive staff

International Economy New York City - Phnom Penh
Helpful?
1 Thank dennisv9252018
Level 3 Contributor
22 reviews
4 helpful votes
Reviewed 3 weeks ago

It's a long flight, the food was average, the plane was average, the price was average, what made it special was the on board service, absolutely brilliant, polite efficient courteous.

International Economy Guangzhou - Toronto
Helpful?
1 Thank Giacomo F
Level 4 Contributor
30 reviews
6 helpful votes
Reviewed 3 weeks ago

I booked my flight using Kayak without problems. However, when I went to the China Southern website to reserve a seat, I found out you could only do that when you booked on the site itself. I tried to contact customer service in China and Mexico City multiple times by email and left voice mail messages. None were ever returned....

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International Economy Mexico City - Bangkok

Helpful?
2 Thank Alex D
Paris, France
Level 3 Contributor
17 reviews
11 helpful votes
Reviewed 3 weeks ago

After the flight I realised I had forgotten my computer in the plane and immediately called the hotline of the airport, which directed me to this phone number: 22380734. The call was a terrible and inefficient experience: first, nobody could speak proper English on the line (barely understanding seat numbers), which makes no sense for an international lost and found...

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Domestic Business Class Guangzhou - Shanghai

Helpful?
1 Thank Brian C
Level 3 Contributor
17 reviews
2 helpful votes
Reviewed 3 weeks ago via mobile

A clean and simple service with no major distractions. The food was fine and staff were friendly. The aircraft was tidy and a fairly modern part of the fleet. Seats weren't uncomfortable in any way shape or form compared to my recent 787 experience.

Southeast Asia Economy Guangzhou - Siem Reap
Helpful?
1 Thank Al R
See travel tips for airlines
“If possible, choose a seat in the upper deck.”
70Giulio, 14 Aug 2018 | Read review
“Book a vegetarian meal when booking your ticket.”
kirwanliam23, 11 Aug 2018 | Read review
“China Southern is a perfectly good airline-but make sure you're not on a Dreamliner 787-decent personal space should not cost more”
Z2096MDgaryp, 8 Aug 2018 | Read review
“If you have any food preferences like vegetarian or vegan food then book that in advance as in-flight food is primarily sea-food and meat.”
NinnaDreamer, 7 Aug 2018 | Read review
“Invest in good head phones”
margoh800, 6 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About China Southern Airlines
The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. In total, the airline flies to 35 countries. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). Secondary hubs are located at Chongqing Jiangbei International Airport (CKG), Beijing Capital International Airport (PEK) and Ürümqi Diwopu International Airport (URC). China Southern's fleet of aircraft includes a variety of configurations, including First Class, Business Class, Premium Economy Class and Economy Class.
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